Home Care Provider Owned by Home Instead in Isle of Wight

with the care givers. We cant thank them enough for the kindness and support they provided to my mother.

to carers coming in. Once it became clear that Mum needed daily support this was started once a day, but it was obvious within a couple of days that Mum needed 2 visits each day, Chloe did these visits herself until capacity was available from other carers. I love the reassurance of having the app and seeing what Mum is doing and how she is. She loves all the carers and is really happy with them visiting despite being reticent to start with. I feel very confident that Mum is being very well looked after. Recently we had an issue with medication, again Chloe was on this and sorted it out. Thank you so much to all the carers, you give excellent care to Mum, and give us all peace of mind.

she instantly recommended my Mother be transferred to the hospice and facilitated this move which was absolutely the right thing to happen, and I cannot be more grateful.
Now they are focused on my Dad's dementia care and they take a holistic approach to Dad's care and our family, making helpful suggestions, always approachable and seeking to make continual improvements.

Highly recommend their services for care at home.

ask for a better team to look after my family member.

getting the care she needed and that the staff were clearly aware of her needs.

the physical support with family members, which in turn helps the emotional and mental worry and stress that the need for care can bring.

with the GP and pharmacy if there is a problem with prescriptions. Their admin systems are straightforward and the management seem very competent. It is very reassuring to know that they are there for mum and I would recommend them to anyone.

home ownership (which I am unable to provide as I live on the mainland). They always have the patient's best interests at heart (unlike my experience with another local Isle of Wight provider). Exceptional and very highly recommended.

I particularly liked that all new carers are introduced on their first visit and shown any special requests without me having to keep repeating this. My ironing is done to a better standard now too! I really look forward to their visit. Thank you Home Instead.

that just ticks the bare minimum (and often leaving calls early) in which I thought that was the only option there was to support someone to continue in living at home and all providers appeared to be the same. I was wrong, Homeinstead staff ensure the welfare of the client more and will encourage clients or give them ideas to make the client's welfare and health better. They also support in keeping the home clean, fresh and tidy. It's a relief to me that my neighbour has such lovely staff, she is happier and I can relax knowing her wellbeing is truly being looked after, I'm smiling too!

interest. They have so easily taken to his routine ensuring the calendar is read throughout the day and helping him to be ready for trips out. For me, working full time at the hospital, their attentive attitude towards their work gives me peace of mind. Communication is imperative and they do this constantly. Nothing is too much. I rave about Home Instead to everyone. They really do tick every box. Thank you.