Home Instead in Hampshire | 9 Home Care Providers

Review of
Home Instead Central Hampshire
from S A (Daughter of Client) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My review is in the context of being a new, relatively light customer of Home Care provider services.
My father has 2 visits a week from one care professional. She has been a positive presence on every visit, engaging him in conversation and getting him to exercise a bit more - he has responded very

well. She is always willing to step outside her immediate brief and eg engage with my mother as well, or help with a delivery at the door.
Set up was easy (I'm the bill payer / adminstrator), though a lot of pages of paperwork as it covers all types of services.
There is an app where the carer shares feedback on every visits which is helpful.

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Review of
Home Instead (Fareham and Gosport)
from M R (Client) assisted by family/friend published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I find the two ladies who visit me very helpful, and I enjoy their company.

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Review of
Home Instead Central Hampshire
from J G (Daughter of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

All the members of staff I have spoken to or met have been very professional, helpful and friendly. The care professionals treat my dad with care, respect and dignity. They often go over and above their tasks. I am very grateful for their care and attention.

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Review of
Home Instead Central Hampshire
from Julia S (Daughter of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

The Home Instead carers have been wonderful for my father in the last 4 months . Although I speak to him everyday it's lovely to know that the carers are going in for an hour twice a day .He loves company and to know that someone is seeing him twice a day is such a help to me . If there is a problem

they always contact me ( usually if he is out !) and it. Is all very reassuring . He went into a home for a month for some rehab but was very keen to return home and Home Instead has enabled him to do this . Thank you .

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Review of
Home Instead (Havant, Waterlooville, Emsworth & Hayling)
from Linda D (Daughter-in-law of Client) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

We as a family, have found this service to be an effective alternative to a care home. It means that our relative can continue to live independently whilst being supported with various areas of her life, such as meals, washing, some cleaning, medication and socialising. The staff have effectively managed

her needs and are skilled at negotiating with and supporting her.

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Review of
Home Instead (Havant, Waterlooville, Emsworth & Hayling)
from Maureen C (Wife of Client) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

I have found that Home Instead are a very caring company, to both me and my husband. I am having to leave them as my husband is going into residential care. If I ever need care, I would use them.

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Review of
Home Instead (Fareham and Gosport)
from Serena L (Daughter of Client) published on 2 December 2025 Submitted via Website • Report

Overall Experience

My Mum has been using Homeinstead for 5 years and they have been excellent. Sadly she has had to stop using them because of reaching the threshold of paying for her care.
The care and companionship they provide is wonderful and my Mum had about 5/ 6 regular carer's that built a close relationship

with her. Homeinstead are very good as well at communicating any problems around the house that needed attention too.
I would thoroughly recommend Homeinstead to friends/ family.

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Review of
Home Instead Central Hampshire
from Pauline H (Wife of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

All seems to be well, the app is always positive and Colin appears to be happy with the visits.
Help is at hand when I need to phone the office which reassures me .
The carers are informed of any requests I ask from the office so that is helpful.

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Review of
Home Instead Central Hampshire
from G B (Client) published on 24 November 2025 Submitted via Website • Report

Overall Experience

Experience has generally been good, apart from choosing a carer who was my next door neighbour for a short period. I've had about four regular carers of whom three have been very good. Apart from varying skills, the ability to provide intelligent conversation is important - more important than an impeccably

made bed. My worst bugbear is the office changing the day of the week that a carer comes without much notice. One has to do the washing before the carer can do the ironing rather than after.

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Review of
Home Instead (Portsmouth)
from Francis G (Client) published on 19 November 2025 Submitted via Website • Report

Overall Experience

The care provided by Home Insted is exemplary apart from the change of carers for a specific day!
They did try to introduce me to new carers as they did for the first one but the replacement was not as good!

Reply from Helen Brown, Franchise Owner at Home Instead (Portsmouth)Its been our pleasure to continue to look after you. Sometimes it takes a little while for new relationships to build when team member move on. We're glad that these are now settled as per your most recent review with Emma.

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Review of
Home Instead (Farnborough, Farnham & Fleet)
from Jane E (Daughter of Client) published on 12 November 2025 Submitted via Website • Report

Overall Experience

We couldn't be happier with the care that Home Instead provides for our 95-year-old dad, who lives alone and has dementia. The carers are absolutely wonderful - gentle, patient, and genuinely caring. They visit every day and take the time to ensure Dad is comfortable, safe, and able to stay living independently

in spite of his health issues.
The team is proactive and observant, often picking up on small things that my brother and I (who live far away) can then follow up on. It's such a comfort knowing that Dad is in good hands. Communication is excellent - the manager is always responsive by email and follows through on everything promptly.
Home Instead has made a huge difference for Dad and for us as a family. We're truly grateful for their professionalism, compassion, and consistency. Highly recommended!

Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)Hi Jane,
What a wonderful review! It is an absolute pleasure to support your lovely dad. Thank you for your kind words. We will continue to deliver our best for you and your family for as long as possible.
Best Wishes,
Home Instead Farnborough

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Review of
Home Instead (Fareham and Gosport)
from D C (Client) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly company, and everyone is good at their jobs.
They are local, which is good for me.
I have had an excellent experience so far and am very happy I found Home Instead Fareham and Gosport.

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Review of
Home Instead Central Hampshire
from Ann W (Sister of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

So happy with this company. The carers are very friendly and my brother is well looked after by them. If I have any concerns I contact the office and speak with caring people who know who my brother is and not just a person on their books. Also appreciate the fact if they have any concerns they contact

me. Would definitely recommend this company for their care and compassion. Anything I'm concerned about they put right and have Len's best interest at heart

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Review of
Home Instead (Farnborough, Farnham & Fleet)
from Richard T (Son of Client) published on 20 October 2025 Submitted via Website • Report

Overall Experience

For roughly 4 years we used Home Instead Farnborough for my mother's care. Having had a few falls I had to put her in a respite home while I arranged for her house to be fitted with hand rails etc.. Fortunately, when it was time to move her back home I hit the jackpot with Home Instead and their carers.
From

initial 2 visits a day, then 3 and finally 4 they were absolute stars with no missed visits whatsoever. My mother, my sister and I were very impressed and the regular carers pretty much became my mother's friends and she looked forward to her visits.
At the end of March this year my mother had a nasty fall in the evening and had activated her falls alarm. I was about an hours drive away but one of the office staff drove over to assist. Sadly my mother ended up in hospital, never to return home. The carers still visited her around lunchtime each day until she passed away.
They always brought a smile to my mother's face and I cannot thank the carers and the office staff enough.

Reply from Lauren Fridge, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)Thank you so much for taking the time to share such a heartfelt review. It means the world to our whole team to know that we were able to make a difference to your mother's life and provide reassurance to you and your sister over the years. Our Care Professionals and office team truly cared for her and often spoke fondly of their visits - it was a privilege to support her at home and later in hospital.
We're so sorry for your loss, but it brought us comfort to be able to say our goodbye's at her service. We are deeply grateful for your kind words. I'll make sure your message is shared with everyone involved in your mother's care, as it will mean a great deal to them too.
With warmest regards
Lauren

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Review of
Home Instead (Basingstoke)
from Valerie M (Client) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Home Instead, Basingstoke, was completely professional from my first contact with them. They arranged my visits very quickly and I was able to tailor the help to my needs. The staff who have been providing my care have been efficient, friendly and extremely hard-working. They have made a tremendous

difference to my life when I was experiencing great difficulties in completing even simple tasks. I would thoroughly recommend them.

Reply from Bob Nicholson, Owner at Home Instead (Basingstoke)Val, thank you for your lovely review. It was a great pleasure supporting you through your recovery and I will pass your kind words on to the rest of the team.

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Review of
Home Instead (Havant, Waterlooville, Emsworth & Hayling)
from Elizabeth F (Client) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

I have been a client with Home Instead for the past 6 months. I have a carer twice a week to help me in the shower. I have 2 carers attending me and they are very professional and friendly. I look forward to the days when either of them are here. I would recommend Home Instead to anyone looking for

home care.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)Thank you for your very kind feedback. the team look forward to spending time with you and making your day better.

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Review of
Home Instead (Havant, Waterlooville, Emsworth & Hayling)
from M F (Son of Client) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

The Home Instead team have been caring for my mother for 3 years. They also cared for my father until he passed away last year. In short, the whole team, carers, and back-office is outstanding. They have provided tailored support, combining empathy and rigour, throughout this time. At every stage, the

care has evolved in-step with my parents' needs. Carers and back-office support my father in his final months with love and sensitivity. They have shown the same personal care, love and empathy looking after my mother as she has made the difficult transition to life without my father. A great strength has been the continuity of the team. They know her. She knows and trusts them. They have become an extension of the family.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)Thank you for this. The team have worked in partnership with the whole family at every step for years, literally, to get the best possible outcomes. The team have loved being able to make a real difference to both your Mum and Dad

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Review of
Home Instead (Havant, Waterlooville, Emsworth & Hayling)
from Michael P (Husband of Client) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care.
Worried that you wouldn't be able to find 2 permanent carers, but now seems to be solved.
I need a 1 montly receipt for insurance purposes.

Reply from Mark Gettinby, Managing Director at Home Instead (Havant, Waterlooville, Emsworth & Hayling)Delighted to hear that the care is excellent. A statement for insurance purposes is an unusual issue but now we know about the need for that we can fix that very easily and quickly.

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Review of
Home Instead (Fareham and Gosport)
from Helen D (Daughter of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My family and I can't thank you enough for the last few months. For our dad, you brought dignity, kindness and humour to a difficult time for a very private man. For our mother, you brought physical and mental relief, friendship, and assurance that our dad was being beautifully taken care of. For us

children and grandchildren, the obvious comfort and happiness you brought to these last few months was wonderful, You enabled our mum to be his wife again, and our time with him to be relaxed and happy.
Each care giver brought their own energy and world with them.I love that the caregivers felt able to be so open and create such string relationships with our parents in such a short space of time. It made all the difference in the world. Our love and thanks to eight members of staff in particular. We are quite a medical family and have worked with many home care companies. Home Instead are absolutely outstanding and I will recommend you to everyone.

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Review of
Home Instead (Farnborough, Farnham & Fleet)
from Justine W (Daughter of Client) published on 29 August 2025 Submitted via Website • Report

Overall Experience

I can highly recommend Home Instead for your care needs..I was very nervous about putting something in place regarding my Dad but , a particular member of staff was fantastic, nothing was a problem, her communication with me was faultless.
When it came to our first day I needn't have worried so much.

If I could have hand pick someone to be with my Dad I would have chosen a particular male carer, he was kind, calm and thoughtful, he put me at ease.

Reply from Lauren Mitchell, Business Development Manager at Home Instead (Farnborough, Farnham & Fleet)We are so pleased the level of care we provide at Home Instead has provided you with the reassurance yourself and lots of other families need. We fully understand that accepting support is no easy decision, and we always do whatever we can to ease any concerns you may have.Thank you for choosing us. We will continue to do our very best for you and your dad to ensure you all feel supported, considered and cared for.

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Home Care Providers Owned by Home Instead in Hampshire

Home Instead Locations in Hampshire (9)

Home Instead Reviews in Hampshire (578)

Home Instead Central Hampshire

Home Instead (Fareham and Gosport)

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Home Instead (Fareham and Gosport)

Home Instead Central Hampshire

Home Instead Central Hampshire

Home Instead (Portsmouth)

Home Instead (Farnborough, Farnham & Fleet)

Home Instead (Fareham and Gosport)

Home Instead Central Hampshire

Home Instead (Farnborough, Farnham & Fleet)

Home Instead (Basingstoke)

Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Home Instead (Havant, Waterlooville, Emsworth & Hayling)

Home Instead (Fareham and Gosport)

Home Instead (Farnborough, Farnham & Fleet)

Awards / Recognitions (9)

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