Home Instead Senior Care (East Hampshire and Midhurst)

8 Old Aylesfield Buildings, Froyle Road, Alton GU34 4BY

Home Instead Senior Care (East Hampshire and Midhurst)
Home Instead Senior Care (East Hampshire and Midhurst)
Home Instead Senior Care (East Hampshire and Midhurst)

Home. There’s no place like it!

The decision to choose care for your loved can be a daunting task and Home Instead Senior Care are here to support you through this process. Providing companionship, home help and personal care to the elderly in their own homes across East Hampshire the services are totally client centred providing the necessary support and stimulation to maintain independence, dignity and safety.

Visits are a minimum of an hour, anything less doesn’t allow for a quality service. Compassionate Caregivers are carefully matched to each client. No uniforms are worn and all need to provide six references.

As dementia specialists the owner, Mike Colvin, is passionate about providing a quality service and his commitment to supporting the elderly has been recognised with his appointment as Dementia Ambassador for Hampshire.   

You can depend on Home Instead to provide the best support based on your family’s needs.

Group : Home Instead Senior Care

Person in charge: Leanne Myers (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (East Hampshire and Midhurst): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Home Instead Senior Care (East Hampshire and Midhurst) has a Review Score of 10 (9.965)

The Review Score of 10 (maximum of 10) for Home Instead Senior Care (East Hampshire and Midhurst) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (East Hampshire and Midhurst) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.965 for Home Instead Senior Care (East Hampshire and Midhurst) is calculated as follows: ( (110 Excellents x 5) + (4 Goods x 4) ) ÷ 114 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (East Hampshire and Midhurst) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (East Hampshire and Midhurst)?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (East Hampshire and Midhurst)

  • Daughter of Client/Service User
    9
  • Client / Service User
    7
  • Son of Client/Service User
    2
  • Husband of Client/Service User
    1

Home Instead provided excellent care for my Mum, supporting her for as long as possible at home with everyday chores and activities, giving personal care as needed.
The staff were all wonderful and I would have no hesitation in recommending this company to anyone looking for a reliable and trustworthy agency.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Home Instead organisation was very easy and flexible to deal with, and all staff were very efficient, friendly, and helpful. My parents really liked everyone that came to the house to care for them, and benefited greatly from their support. Staff were always on time and keen to go the further mile in offering to help where they saw a need. I would thoroughly recommend them.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have used Home Instead Senior Care (East Hampshire and Midhurst) for the past few years to help care for my mum. The manager is very caring and helpful and he runs the agency in a professional way. The agency takes great care in recruiting suitable carers and my mum has had two women and recently a third, who have been invaluable. The agency makes sure that the same carers visit consistently so that close relationships can be formed. If a replacement carer comes because of a holiday then they always shadow the regular carer first. Not only have the carers been extremely helpful, they have also become good friends with my mum and she really looks forward to them visiting.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I and my family have found the agency to be the best agency that we have ever used. We would highly recommend them to anyone. The family all live a long way from our family member and are always kept informed of any changes in the schedule of care that they provide. Our family member who receives the care is always very happy with the service that they receive.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lovely carers, highly recommended.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very happy with the service provided and find the staff very helpful as I have no family nearby.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have received a first class, friendly staff from all the staff who have contacted me from Home Instead.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have given us so much support with both my parents. My dad was left on his own after mum went into a home, the care that Home Instead provided was second to none.
They have become my dad's friends, he would be lost without them.
They have been so flexible with additional needs that we have asked for.
I wouldn't hesitate to recommend to a friend.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am absolutely delighted with the excellent care and compassion that the caregiver has shown to my mum. The timetable of care that was put in place when we went on holiday meant that we had complete peace of mind. On our return, mum was happy and in good spirits and had clearly been well looked after.

Recently mum sustained an injury to her leg, noticed by the caregiver, who took mum to the health centre and had accompanied her on subsequent appointments. This has meant that I have been able to focus on my work and family knowing mum is being well cared for and is in safe capable hands.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find everything excellent including a very caring carer who is good company and always in a good mood.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It was so reassuring to have the carers here. Dementia is the hardest thing I have had to cope with. All your carers were so comforting and imformative and treated my husband as a "person" as opposed to a patient. Thank you.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother needed a care package after being less dependent following 2 months in hospital. We chose Home Instead because a friend of ours works with patients (elderly) and said they were the best. We tailored the package to Mum's needs perfectly. We were then more than happy and relaxed about her care. All staff are fantastic, including the management. Mum unexpectedly but peacefully died at home and the caregiver that day was able to inform us without drama.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have been extremely professional and caring from the start of a difficult process. The team worked hard to ensure my mum had consistency with her visits, both with the times and the carers. The carers were extremely kind, and thoughtful, helping my mum, providing professional yet friendly contact. The office also kept in regular contact with the family, informing us of any changes with mums health or concerns. They also attended professionals/family meeting which was very helpful. I am extremely grateful for all the care and kindness my mum received from the staff at Home Instead.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care, Alton, Hampshire have been caring for our Dad since Mum went into a nursing home in January 2016. The staff and their professionalism has been amazing. I would definitely recommend Home Instead Senior Care to friends.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can't imagine any service made more personal, individual and difficult to provide than that of care giving to the elderly, and yet this is the case for my late wife and myself. Home Instead achieved this to perfection.
The staff work hard, were friendly, without being intrusive and were caring beyond professionalism.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I was very happy with the care and support I received from the carers. It was really good that they were with me at the exact time they said. This was very important to me. Also they were so willing to do any jobs I asked. I also enjoyed the company and a friendly chat.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was provided with 30 hours "homecare" by a company following a hip replacement operation. This was supplied by Home Instead. Before my operation i was met at home by the local coordinator who assessed my probable needs. As i recovered more quickly than expected i did not require help with personal care. However my mobility was somewhat impaired for 2-3 weeks. This made general day to day chores particularly difficult. My two carers understand my areas of need and were happy to do general cleaning, ironing and cooking. They were friendly and non-interfering, doing only what was asked. I would definitely recommend Home Instead.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead have been carers for my mother both here, Haslemere and Hemel Hempstead for over three years. We have had consistently high, loving, nurturing fun care all that time. The two carers from Alton are fabulous, a fantastic combination of efficiency, care, love but above all fun. One carer takes her out on trips which is amazing. The office staff are kind and considerate. I hope the company is still in operation when I need a carers in old age! We couldn't be more pleased and have recommended them to many friends!

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I found everyone at Home Instead to be extremely supportive both to my mother and me. They kept me fully informed and involved with my mother's care. My mother's needs changed frequently and Home Instead were able to meet those needs at short notice.

The standard of care was second to none, more importantly my mother was given companion ship and she formed close bonds with her carers. All the carers were reliable and trustworthy and I was happy that my mother was supported fully.

I was only sorry when my mother's care needs became so great that she had to move to a nursing home.

How likely would you be to recommend Home Instead Senior Care (East Hampshire and Midhurst)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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