Home Care Provider Owned by Home Instead in Cleveland & Teesside

is invaluable as, not living on the doorstep, we need to feel he is being supported more than ever, and we are reassured that Home Instead is there for him in all aspects of care and companionship. We know we can rely on them to let us know of any concerns which we need to be aware of, and have always felt that they truly care for his wellbeing, and indeed regard them as friends. He has increased the visits from every morning to some additional afternoons and we have nothing but praise for Home Instead and would not hesitate to recommend them to care for loved ones. Thank you all.

were responsive and flexible in adapting to meeting their needs. My brother and I don't live near our parents but our Field Supervisor, would keep us involved where appropriate and alert us to any changes. Home Instead repeatedly demonstrated high quality, compassionate care that I witnessed first hand on the many occasions that I was visiting my parents and I would highly recommend them to care for your loved ones.

trust the staff and know exactly how much we will be charged at the end of each month.
Even when we have phoned they always answer and always get back to us quickly. Any thing they are concerned about they phone us - I expect we would be hard pressed to find a better facility - from initial meeting at Mums home and through out - thank you ladies.

medication supervision, meal prep, some cleaning and various other tasks. They were very flexible in terms of being able to accommodate our changing needs for care. This care service has been extremely valuable to us as we live 275 miles away from my father-in-law, and their care allowed him to live at home which is what he wanted rather than go into a care home. The various care staff were all wonderful - I had the chance to meet many of them when father-in-law was admitted to hospital. Sadly he died in there but the staff continued to provide support right to the very end. They may not be the cheapest company but I suspect they are the very best. Very satisfied with them.

that mum is being well cared for when I am not around.
All care providers are given regular and relevant training on mums equipment and catheter.

to the schedule and selecting carers carefully to meet her needs.
Our carers have always been punctual, kind, respectful and caring, and have kept us informed of their visits. We are extremely grateful for their support.

to her first care professional and could not be happier, she has developed such a great bond with the carer and then the following care professionals that were introduced to her. They can't do enough for mum and has really eased the the pressure on the family because we feel comfortable and happy that mum is very well looked after and always inform us if they have any concerns over mums health. They have been wonderful and very helpful. They always go over and beyond. I would highly recommend Home Instead for anyone looking for private care.

put the rubbish out and sort the recycling.
Care was increased at the end of January with an hour in the morning to help with showering and breakfast. From the request to the first morning call was less that 24 hours - amazing!
We have a few more carers now there are about 6 regular ones. Mum is very happy with them and laughs and jokes with them.
I have a go to person, in the organisation who is able to support what is needed. She always responds to calls and emails.
The carers are very good and nothing is too much trouble. It is obvious how much they like my mum and she responds positively to them. I would highly recommend Home Instead.

a carer who is always feeling concerned or responsible for his needs. This helps to preserve a good relationship with my Dad.

We began the visits because I was going away on a long 6 week holiday and I needed that reassurance and that was the only reason Dad agreed - he didn't think he needed it of course! The best thing is that he is enjoying the visits and developing a bond with his care providers and he is able to decide when they arrive what he wants them to do so he is still in control. I can make suggestions and his visits always check my list of concerns or guidelines, but Dad is central to their visits and what he needs or wants.

I would thoroughly recommend HI and all the staff

and attention provided. Thank you

for somebody living with dementia and reassuring for family

When a new carer is put on the rota, they always shadow an existing carer so they get to know mams routine/needs - it is this level of service that makes home instead stand out amongst other providers.

The carers go above and beyond in their care of mam and you can really see the dedication they have in carrying out their roles always making sure that mam is safe, well and can make choices when she is able to do so.

and called the paramedics whilst I was at work. She made sure she was comfortable and safe until mysekf and the medics arrived. Thank you so much

them to anyone needing home care for a loved one

the death of my father they have helps me and my mum navigate a new way of living in a safe enjoyable environment for my mam and provide peace of mind for me, the team of ladies who help me care for mam are outstanding and a perfect fit for her and the management team are responsive and always willing to help if my needs change at short notice, the fact that I am able to care for my mum at home is down to the support Homeinstead give.

my own and also juggle a full time job which became quite challenging for my mental health. I can even have a little holiday now and feel relaxed that he's in good hands.