Home Care Provider Owned by Home Instead in Cleveland & Teesside

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind and thoughtful words. We're truly delighted to hear that you and your sister have been impressed with the service and care provided by our team at Home Instead.Supporting your mum in maintaining her independence is at the heart of what we do, and it means so much to know that you feel confident in the care she receives. Clear communication and trust are incredibly important in our work, and we're pleased to hear that you've found our team responsive and transparent throughout.It was a pleasure meeting you all from the very beginning, and we are proud to be part of your mum's support network. We'll be sure to pass on your lovely feedback to our Care Professionals-it will mean a great deal to them.Thank you again for your recommendation and trust.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your heartfelt and thoughtful review. We're truly honoured to have supported your father-in-law over the past two years and to have played a part in helping him remain in his own home, where he felt most comfortable.It means a great deal to hear that our Care Professionals made such a positive difference through their companionship, care, and flexibility as your needs evolved. We're incredibly proud of the compassion and dedication they show every day, and your kind words are a real reflection of the work they do.We're also very sorry for your loss. Please know that it was our privilege to be there for your family and to support your father-in-law right to the very end. Thank you once again for placing your trust in us.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind and thoughtful review. We're truly grateful for the trust you've placed in us to support your mum, and we're so pleased to hear that our Care Professionals have helped her feel comfortable, listened to, and well cared for.It means a great deal to us to know that you feel peace of mind when you're not with her-that's exactly what we aim to provide for every family we support. We're also glad to hear that our ongoing training around your mum's specific care needs has been helpful and reassuring.We'll be sure to share your lovely feedback with the team, and we remain committed to delivering the highest standard of care every day. Kate.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead. We are truly grateful for your continued trust in our care.Supporting your mum has been a privilege, and we're pleased to know that our team's professionalism, empathy, and adaptability have made a positive difference. We understand how challenging dementia can be, and we're glad our care professionals have been able to respond with compassion and flexibility to meet her unique needs.It's especially heartening to hear your appreciation for the punctuality, respect, and kindness shown by our team, as well as their communication with you. Your gratitude means a great deal to all of us.Thank you again for your thoughtful feedback-it inspires us to continue delivering the highest standard of care.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for sharing your experience. We understand how difficult it can be for someone who values their independence to accept care, so it's truly heartening to hear how well your mum has taken to our Care Professionals and the positive relationships she's built with them.We're delighted to know that our support has helped ease the pressure on your family and given you confidence that your mum is in safe, caring hands. It's also great to hear that our team keeps you informed and provides the kind of attentive, compassionate care we strive for every day.Your recommendation means a great deal to us - thank you again for your kind words and trust. Kate.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for taking the time to share your experience. It's been a real privilege to support your mum, and we're so pleased to hear how well things have been going since care began last October.We're glad the transition was smooth and responsive-especially being able to increase care so quickly when needed. That level of flexibility and responsiveness is something we strive for, so it's lovely to hear it made a difference for you and your mum.It's also heart-warming to know she enjoys the visits and has built such positive relationships with her Care Professionals. A warm smile and shared laughter can go a long way in someone's day, and we're so happy to know that's part of her experience.We'll be sure to pass on your kind words to the team, including your key contact - they'll be so pleased to hear your feedback. Thank you again for your recommendation and trust in us. Kate.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your heartfelt review. We're delighted to hear how well your dad is getting on with our team, and how the support is helping him maintain his independence while also giving you peace of mind. It's wonderful to know that our care has allowed you to step back into your role as a daughter and focus on your relationship, rather than feeling solely responsible for his day-to-day needs.We're especially pleased to hear your dad is enjoying the visits and forming positive bonds with his Care Professionals - that kind of connection is at the heart of what we do. Empowering our clients to stay in control and feel respected is something we take great pride in.Thank you again for your recommendation - it means a great deal to all of us at Home Instead Cleveland. Kate.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It was our privilege to support your mum during such a worrying time. Ensuring her comfort, safety, and a smooth handover to the hospital team was very important to us, and we're glad to hear it brought you some peace of mind. We'll be sure to pass your feedback on to the care team involved - they'll be touched to know their efforts made a difference. Wishing your mum a full and speedy recovery. Kate.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your heartfelt and detailed feedback. We're truly grateful for your kind words and so pleased to hear that the care package is working well for your mam. Consistency and routine are incredibly important for individuals living with dementia, and we're proud that our core team approach is making a positive difference. It's great to hear that the shadowing process for new carers is giving you added reassurance-maintaining familiarity and continuity of care is something we value deeply. Your recognition of our team's dedication means a great deal to us, and we'll be sure to pass on your comments. Thank you for trusting Home Instead to support your mam.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your lovely feedback. We're truly grateful for your kind words and are so pleased to hear how much your mum enjoys her visits and trusts the team. It's reassuring to know that she feels well cared for, especially with her personal care needs. We're especially proud of the carer who acted quickly and compassionately when something wasn't right-ensuring your mum's safety and comfort until help arrived. We'll be sure to pass on your thanks to the team. It's our privilege to support your family.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your kind review, its great to hear your mum is safe at home and living as independently as she can. Thanks again,

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your kind review, its so great to hear the benefit the service has been to you and your mum. Thanks again,

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you so much for your kind review, we are so glad to hear your now able to get away for a well deserved break! Thanks again.

Reply from Kate Smith, Registered Care Manager at Home Instead (Cleveland)

Thank you for your kind review, we agree your care professionals deserve the praise an recognition and will be sure to pass on the feedback directly to them. Thank you.

Reply from Brenda Plowman, Deputy Care Manager at Home Instead (Cleveland)

It was an absolute pleasure to support your mum. We are pleased that we were able to meet her wish to remain at home. We wish you all the best and thank you kindly for your feedback.