Home Care Providers Owned by Home Instead in Cleveland & Teesside

An excellent company.

Home Instead gives fantastic support to my mother by providing excellent levels of care. Additionally I feel very well supported by the company who always respond immediately to requests. My mother enjoys the company of all of the carers who attend and appreciates all that they do to make her life easier. we would highly recommend the company to others.

I'm so pleased with the service provided by homecare. Communication has been excellent and they are diligent in assessing and reviewing my dads needs. The designated care worker is flexible in approach, goes above and beyond and really cares.

Home Instead provided outstanding levels of care, kindness, practical help and cheerfulness to my sister. My sister lived alone and was fiercely independent, but came to look forward to her carers' twice daily visits to provide companionship, supervise medication, go for walks, do housework, pop to the shops together and cook meals. Her final months would have been bleak without Home Instead. I live 250 miles away, and really valued how the carers' notes let me know how she was doing, more accurately than a phone call to her could. I can't thank the entire team enough for pulling out all the stops to provide continuity of care for my sister when it came to end of life care. This was an extremely difficult week, as we sought to honour my sister's wishes that she finish her days in her own home. Not only did Home Instead show exemplary levels of professionalism and kindness towards my sister, they became our support network too, looking after us as well. Thank you all so much.

We thank you all from the bottom of our hearts .

Home Instead was originally supporting my brother-in-law, and my sister-in-law who had dementia. The support given to both of them was exemplary, helping them with practicalities and quickly building up a caring relationship. My sister-in-law died recently, and the care my brother-in-law is still receiving is invaluable as, not living on the doorstep, we need to feel he is being supported more than ever, and we are reassured that Home Instead is there for him in all aspects of care and companionship. We know we can rely on them to let us know of any concerns which we need to be aware of, and have always felt that they truly care for his wellbeing, and indeed regard them as friends. He has increased the visits from every morning to some additional afternoons and we have nothing but praise for Home Instead and would not hesitate to recommend them to care for loved ones. Thank you all.

My parents received care and support from Home Instead over a 2 year period and I found the service to be exceptional. All care professionals were kind, friendly and respectful, often going the extra mile to make sure that my parents were safe and happy. As my parents' needs changed, Home Instead were responsive and flexible in adapting to meeting their needs. My brother and I don't live near our parents but our Field Supervisor, would keep us involved where appropriate and alert us to any changes. Home Instead repeatedly demonstrated high quality, compassionate care that I witnessed first hand on the many occasions that I was visiting my parents and I would highly recommend them to care for your loved ones.

Even when we have phoned they always answer and always get back to us quickly. Any thing they are concerned about they phone us - I expect we would be hard pressed to find a better facility - from initial meeting at Mums home and through out - thank you ladies.

Home Instead proved to be a wonderful discovery. They have provided care visits to my elderly father-in-law over a period of approximately two years, starting out with one carer visiting a few times per week to a stage where we had 2-3 visits every day. They provided wonderful support in terms of companionship, medication supervision, meal prep, some cleaning and various other tasks. They were very flexible in terms of being able to accommodate our changing needs for care. This care service has been extremely valuable to us as we live 275 miles away from my father-in-law, and their care allowed him to live at home which is what he wanted rather than go into a care home. The various care staff were all wonderful - I had the chance to meet many of them when father-in-law was admitted to hospital. Sadly he died in there but the staff continued to provide support right to the very end. They may not be the cheapest company but I suspect they are the very best. Very satisfied with them.

We decided to keep Dad at home with one to one care, allowing him space to grieve whilst being well cared for.

All care providers are given regular and relevant training on mums equipment and catheter.

My dealings with the office staff have always been cordial and productive.

Our carers have always been punctual, kind, respectful and caring, and have kept us informed of their visits. We are extremely grateful for their support.

My mum was very against having care professionals in due to her independence but because of illness and a period in hospital and respite she was advised by a doctor that care should be provided. We were recommended Home Instead and had an initial consultation to discuss our needs. Mum was introduced to her first care professional and could not be happier, she has developed such a great bond with the carer and then the following care professionals that were introduced to her. They can't do enough for mum and has really eased the the pressure on the family because we feel comfortable and happy that mum is very well looked after and always inform us if they have any concerns over mums health. They have been wonderful and very helpful. They always go over and beyond. I would highly recommend Home Instead for anyone looking for private care.

A particular member of staff is fantastic , nothing is too much trouble and I feel my mum is in safe hands.

It does cost a lot when self-funding but probably the same as most organizations

Overall the carers for dad go above and beyond our expectations and past experience with other care providers. We are pleased that they are reliable and on time with their care. They do what is requested of them in the care and companionship of dad.

The carers are very good and nothing is too much trouble. It is obvious how much they like my mum and she responds positively to them. I would highly recommend Home Instead.

My 89 yr old Dad has been receiving 3 x 1hr visits per week since Dec 2024. We are extremely happy with Home Instead as a very flexible care provider. My Dad is still very independent and this is helping him to remain that way and it has hugely helped me as a daughter to be more of a daughter and not a carer who is always feeling concerned or responsible for his needs. This helps to preserve a good relationship with my Dad.

We began the visits because I was going away on a long 6 week holiday and I needed that reassurance and that was the only reason Dad agreed - he didn't think he needed it of course! The best thing is that he is enjoying the visits and developing a bond with his care providers and he is able to decide when they arrive what he wants them to do so he is still in control. I can make suggestions and his visits always check my list of concerns or guidelines, but Dad is central to their visits and what he needs or wants.

I would thoroughly recommend HI and all the staff

Great service when my Mum was ill with a chest infection, they made sure she was well cared for, accompanied her to hospital to make sure she was safe and careful handover to Emergency Dept. Care was taken to gather essentials for a stay in hospital just in case. Greatly reassuring to know such care and attention provided. Thank you

The communication with staff at all levels in organisation has been excellent from day 1 and we've been able to get to a point where the package of care is working extremely well.

Mam has a core team working around her which gives her consistency and routine in her care which is really important for somebody living with dementia and reassuring for family

When a new carer is put on the rota, they always shadow an existing carer so they get to know mams routine/needs - it is this level of service that makes home instead stand out amongst other providers.

The carers go above and beyond in their care of mam and you can really see the dedication they have in carrying out their roles always making sure that mam is safe, well and can make choices when she is able to do so.