Home Care Provider Owned by Home Instead in West Lothian

This was very successful, and after visits, my wife was so comfortable with her that the carer was able to help her shower. Previously a no-go area.
It is still early, says since the relationship began, but we are confident it will only improve.

time of the visit by the companion/carer to late morning so my mum could get help where it was more needed.
Excellent professional service where you feel the needs of the individual are discussed and met fully and seamlessly.

transitioning to live in care for mum as her frailty increases and it has become unsafe to leave her unattended. Every step of the way Home Instead have treated mum with dignity and respect. The quality of care has been superb. The carers have been so kind, efficient and attentive. The office staff have taken great trouble to match carers to mum's needs and because if this have enabled mum to stay in her home where she is happy. They have responded to her increasing care needs very promptly and effectively. Thank you Home Instead!

with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.

was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.

some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health.
I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.

to support both my mum and me if changes are required to my mum's care and inform me of any concerns.
They do an excellent job of supporting and caring for my mum. They are invaluable.

her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice.
I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.

whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.

feeling special by the way I am treated.

and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.

I find it especially useful to check how Mum is via the app almost daily.
I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.

for me as his principal carer. I would recommend Home Instead wholeheartedly.

were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers.
Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.

basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.

to have them involved.

the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.