Home Instead in West Lothian | 1 Home Care Provider

Review of
Home Instead (West Lothian)
from K H (Husband of Client) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Initially, my wife was most reluctant to entertain the prospect of a carer for assistance. We had an initial meeting with Home Instead. We were very happy with their approach to my wife and her care, and the level of flexibility available. In particular, the matching of an appropriate carer to my wife.

This was very successful, and after visits, my wife was so comfortable with her that the carer was able to help her shower. Previously a no-go area.
It is still early, says since the relationship began, but we are confident it will only improve.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for sharing your experience. We're so pleased to hear how well the match with your Care Professional has worked and that your wife feels comfortable and supported. We know how important this is, and we take great pride in matching and ensuring continuity with the same familiar faces. It's wonderful to see that trust and confidence are already growing, and we look forward to supporting you both as the relationship develops further.

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Review of
Home Instead (West Lothian)
from Lynn W (Daughter of Client) published on 28 April 2025 Submitted via Website • Report

Overall Experience

My mum has been using the service for 6 months and recently had a review. The office manager came to visit my mum in her home and I also attended the meeting.
We discussed how well things had been going but I felt my mum needed just a bit more help which was resolved there and then. We changed the

time of the visit by the companion/carer to late morning so my mum could get help where it was more needed.
Excellent professional service where you feel the needs of the individual are discussed and met fully and seamlessly.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you so much for taking the time to provide us with such lovely feedback. We pride ourselves on our ability to be flexible and adaptable to our clients' changing needs, while maintaining their continuity of care, so it's great to hear we've been able to deliver on this quickly when it was needed for your mum.

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Review of
Home Instead (West Lothian)
from Gill E (Daughter of Client) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Home instead West Lothian have been a tremendous support to our family over the last few years.
First of all they supported us with companionship care for my mother, which transitioned into home help and then into meal preparation and overnight care for her after the loss of my father. We are now

transitioning to live in care for mum as her frailty increases and it has become unsafe to leave her unattended. Every step of the way Home Instead have treated mum with dignity and respect. The quality of care has been superb. The carers have been so kind, efficient and attentive. The office staff have taken great trouble to match carers to mum's needs and because if this have enabled mum to stay in her home where she is happy. They have responded to her increasing care needs very promptly and effectively. Thank you Home Instead!

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and taking the time to write us such a lovely review. We feel privileged to have been able to support your mum to remain in her own home, and that we can continue to do so with live-in care.

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Review of
Home Instead (West Lothian)
from Jane R (Niece of Client) published on 27 March 2025 Submitted via Website • Report

Overall Experience

My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting

with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for submitting such wonderful feedback and taking the time to write us a review. We're so pleased to hear that the overnight visits and app updates are providing you and your family with reassurance and the respite that you need to allow you to focus on enjoying spending quality time with your Aunt.

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Review of
Home Instead (West Lothian)
from E M (Daughter of Client) published on 12 March 2025 Submitted via Website • Report

Overall Experience

I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review. Your dad's Care Professionals all love spending time with him and taking him out in the local community, so we look forward to passing on this lovely feedback to them.

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Review of
Home Instead (West Lothian)
from Alistair H (Son of Client) published on 26 February 2025 Submitted via Website • Report

Overall Experience

I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which

was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and taking the time to leave us a review. We take great pride in matching our clients with the right Care Professional(s), so it's wonderful to hear that this has led to such a positive experience for you and your mum.

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Review of
Home Instead (West Lothian)
from Kenny B (Son of Client) published on 24 April 2024 Submitted via Website • Report

Overall Experience

I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider.
From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros.
My mum has had

some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health.
I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

We're so pleased to hear you and your mum have had such a positive experience from using our service. Thank you for taking the time to provide us with such lovely feedback.

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Review of
Home Instead (West Lothian)
from Alison G (Daughter of Client) published on 24 April 2024 Submitted via Website • Report

Overall Experience

The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends.
I trust the management

to support both my mum and me if changes are required to my mum's care and inform me of any concerns.
They do an excellent job of supporting and caring for my mum. They are invaluable.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such positive feedback and taking the time to write us a review. We are often told that our clients with dementia find comfort in the familiarity of having the same regular Care Professionals, and are glad to hear that this has been the case for your mum.

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Review of
Home Instead (West Lothian)
from J C (Son of Client) published on 24 April 2024 Submitted via Website • Report

Overall Experience

Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has allowed

her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice.
I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to share both your Mum's and your own experience of using our service. It's been wonderful to see her confidence and independence grow and develop along with her relationships with her regular Care Professionals.

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Review of
Home Instead (West Lothian)
from C B (Son-in-law of Client) published on 23 April 2024 Submitted via Website • Report

Overall Experience

Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits

whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to provide us with such wonderful feedback. We're delighted to hear that our matching process has been successful with your mother-in-law's Care Professionals and know that they all look forward to seeing and spending time with her.

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Review of
Home Instead (West Lothian)
from Rosemary P (Client) published on 5 April 2024 Submitted via Postal Card • Report

Overall Experience

The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more, by

feeling special by the way I am treated.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such lovely feedback. We're glad to hear that your care professionals make you feel special, and know that they also feel that their visits with you are the the highlight of their week.

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Review of
Home Instead (West Lothian)
from Alison A (Daughter of Client) published on 18 May 2023 Submitted via Website • Report

Overall Experience

I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend.
From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them coming

and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for providing us with such a lovely review. I know your mum's Care Professionals look forward to their visits with her too, and we're glad that being able to review the times that they have visited and their notes from the visits via our app provides you with reassurance.

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Review of
Home Instead (West Lothian)
from F D (Daughter of Client) published on 18 May 2023 Submitted via Website • Report

Overall Experience

My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed.
Communication is excellent,

I find it especially useful to check how Mum is via the app almost daily.
I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and taking the time to write us a review. We're very proud of our highly-trained, professional staff and the relationships that they build with their clients. It's wonderful to hear that this has had a positive impact on you and your mum.

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Review of
Home Instead (West Lothian)
from Carol B (Wife of Client) published on 23 January 2023 Submitted via Postal Card • Report

Overall Experience

This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support

for me as his principal carer. I would recommend Home Instead wholeheartedly.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you so much for taking the time to write us such a lovely review. It was a privilege to be able to help you to support your husband, and we know the Care Professionals that you were matched with greatly enjoyed the time that they spent with you both.

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Review of
Home Instead (West Lothian)
from Irene W (Daughter of Client) published on 8 August 2022 Submitted via Website • Report

Overall Experience

My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers

were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers.
Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review and providing us with such wonderful feedback. We're really proud of the relationships that our Care Professionals are able to build with our clients, and it's lovely to hear about the positive impact that this has had on you and your mum.

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Review of
Home Instead (West Lothian)
from Hazel G (Daughter-in-law of Client) published on 7 June 2022 Submitted via Website • Report

Overall Experience

We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily

basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your wonderful feedback - our team are really fond of your mum and always look forward to their visits with her. It's great to hear that you find our app useful to be able to read her care notes, and it's lovely to see the relationship that has been built between your mum and her Care Professionals.

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Review of
Home Instead (West Lothian)
from E W (Client) assisted by family/friend published on 10 May 2022 Submitted via Postal Card • Report

Overall Experience

I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.

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Review of
Home Instead (West Lothian)
from M C (Daughter of Client) published on 31 March 2022 Submitted via Website • Report

Overall Experience

The service provided to my Dad is superb. It is bespoke and individualised to meet his preferences. There is a real sense from the CareGivers of having got to know him and lots of examples of their thoughtfulness, above and beyond what is expected.
I can’t praise the team enough- it’s so reassuring

to have them involved.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for your kind words and for taking the time to write us a review - we have an incredible team of care professionals that love to go above and beyond for our clients. Your dad is a true gentleman, and our team really enjoy spending time with him.

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Review of
Home Instead (West Lothian)
from F M (Power of Attorney of Client) published on 30 March 2022 Submitted via Website • Report

Overall Experience

I have been using Home Instead for almost 12-months to care for my relative. Home Instead has been keen to find caregivers who would have things in common with my relative and would be able to cope with both her dementia and physical needs. They do this admirably. They try, wherever possible, to take

the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you so much for your kind words - it has been a privilege to help care for your relative and offer whatever assistance we can during some challenging times. We are very proud of our fantastic team of Care Professionals, and I know they will be delighted to hear your positive feedback.

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Review of
Home Instead (West Lothian)
from Lyndsay G (Daughter of Client) published on 30 March 2022 Submitted via Website • Report

Overall Experience

Best thing our family has done. The carers/companions are excellent. Mum has struck a bond with them. Interestingly, she can tell me all about her day and what she’s done. Great service, highly recommend.

Reply from Graham Stevenson, Director at Home Instead (West Lothian)

Thank you for taking the time to write us a review - our staff love their visits with your mum. We're delighted that she and your family also feel that a bond has been established between them and that she can recall what they've been up to on their days out together despite her dementia.

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Home Care Provider Owned by Home Instead in West Lothian

Home Instead Locations in West Lothian (1)

Home Instead Reviews in West Lothian (25)

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