Home Instead in County Antrim | 2 Home Care Providers

Review of
Home Instead (Belfast)
from Joanne T (Daughter of Client) published on 14 August 2025

Submitted via Website • Report

Overall Experience

I cannot thank the Home Instead, Belfast team enough for the care and support that they have provided to mum and dad. The service far exceeded our expectations. My mum in particular was very reluctant at first, but the carers took the time to gently get to know them, to build up the relationship and

to interact with them in a thoughtful and caring way. We are so grateful for for all that they have done. Their recruitment process is excellent. Although there are some firm favourites, every single person has been just lovely and we cannot recommend them highly enough.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your wonderful feedback. We're so pleased that our team could make such a positive difference for your mum and dad, especially in helping your mum feel comfortable and supported. Your kind words mean a lot to us all, and we'll be sure to share them with the whole team. It's been our privilege to support your family.

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Review of
Home Instead (Belfast)
from A M (Wife of Client) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

We were introduced to Home Instead (Belfast) by my sister-in-law, who had used the company in London. They were from the outset, an excellent company initially employed them in the role of companionship but as my husband's needs become greater in helping with personal care, showering, dressing etc.

The carers displayed great kindness and care and they became more than that, forming a bond with myself and my family, which we valued so much.
(Just as an afterthought, the 1 month's notice is a little steep).

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your kind words and for giving us a 5-star rating - we're truly grateful for your feedback and so pleased to hear our team made a positive impact during what can be a challenging time. It means a great deal that our carers were able to build a genuine bond with you and your family while delivering the compassionate care we always strive for. We appreciate your comments on the one month's notice. This notice period helps us ensure continuity and stability for our care team and allows us to plan effectively so we can maintain the high standards of care we aim to provide all our clients. Thank you again for choosing us - it's been a privilege to support your family.

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Review of
Home Instead (Belfast)
from Steve M (Son of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My dad had care of visitors from Home Instead for the past five months and both he and I have been really pleased with the service. He was a little reluctant at first, as I imagine many independent people are, but after just a few visits he got to enjoy the time with them and looked forward to them

coming. The management team went above and beyond to rearrange and re-organise care arrangements, often at short notice, which gave us both great peace of mind. I have no doubt that the positive experience with Home Instead definitely helped him remain independent for a few more months, as he wished. Happy to recommend.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

We're so pleased to hear that both you and your dad were happy with our service. It's always our aim to provide flexible, supportive care, so we're glad we could offer that peace of mind. Knowing we helped him maintain his independence for a little longer means a lot to us. We truly appreciate your recommendation.

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Review of
Home Instead (Belfast)
from Paul h (Son of Client) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Home Instead were able to provide care for my father at very short term notice. The service and care provision have been exceptional and I would recommend them to any family looking for top-quality care for their loved ones, nothing has been too much trouble for them. Highly recommended.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your kind words! We're so pleased to hear that our care and service for your father met your expectations. Your recommendation means a lot to us. Thank you.

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Review of
Home Instead (Belfast)
from Jake H (Grandson of Client) published on 17 September 2024

Submitted via Website • Report

Overall Experience

Short notice service. The carer was fantastic. Office staff were great. The care provided felt like a premium service and my grandad was very happy with the Standard. Carer was very attentive and understanding of the situation. I would recommend Home Instead Belfast to everyone I know

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your kind words! We're so glad your grandad was happy with our care, and that both our carer and office team provided the attentive service we strive for. Your recommendation is greatly appreciated.

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Review of
Home Instead (Belfast)
from Fiona S (Daughter of Client) published on 27 July 2023

Submitted via Website • Report

Overall Experience

We have been using Home Instead (Belfast) for the past year for help with my parents. The care and treatment they have received has been excellent. I have also found the company to be extremely flexible on the services they offer.
I cannot recommend them highly enough.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Many thanks for taking the time to review our services. It was a pleasure supporting your parents and we really appreciate your feedback.

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Review of
Home Instead (Belfast)
from Anna D (Wife of Client) published on 26 June 2023

Submitted via Postal Card • Report

Overall Experience

I'm extremely happy and satisfied with the service provided by home instead. The carers are kind, courteous, friendly and treats the client with respect.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your lovely review. We will share your feedback with all the team. Thank you very much.

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Review of
Home Instead (Belfast)
from Damian K (Client) published on 23 May 2023

Submitted via Postal Card • Report

Overall Experience

Very satisfied. Total empathy and sympathy. Sorry to lose all three helpers (short-term service user).

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for the positive review. We are deligted we could help you for the short period of time you needed additional support.

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Review of
Home Instead (Belfast)
from A K (Son of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

Dad required some extra help following discharge from hospital following an operation on his leg, we reached out to Home Instead to get him some help in the morning alongside a number of other private care companies. I would like to specifically call out the very high level of professionalism of the

care manager I spoke to in Home Instead and who came out to speak to dad about his needs. He was incredibly helpful, responsive and attuned to the needs of Dad and regularly kept me in the loop - open and upfront, helpful and personable in tone. The carers who came out to dad very quickly built up a strong rapport and respect with dad which went both ways - ‘nothing was ever a bother for them’ dad would say. We had a great experience with Home Instead Belfast at a very challenging time for Dad, it’s a very well run company with a caring ethos throughout in our experience.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your 5 star review, it means a lot to us to know you're so happy with everything.

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Review of
Home Instead (Belfast)
from David K (Son of Client) published on 11 May 2023

Submitted via Website • Report

Overall Experience

My Mum was reluctant to use this service - she was completely against it from the beginning. The carers who originally came in must have wondered what they were letting themselves in for. That quickly changed and my Mum had got into the habit of hanging up my phone calls because her friends (carers)

had arrived and she was more interested in talking to them than me! I can't thank Home Instead Belfast enough in the help they have provided over the last few months - the level of compassion, friendship and help they have given to my mother has been above and beyond. Calls if they had even the slightest concern were frequently made to me - I can't recommend highly enough.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for your excellent review. I will pass on your kind comments to all the team which is much appreciated.

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Review of
Home Instead (Belfast)
from C M (Sister of Client) published on 17 March 2023

Submitted via Postal Card • Report

Overall Experience

Have been impressed with Home Instead (Belfast) for the quality of care provided. The consistency of the carers, communication and caring approach. The organisation are very efficient. The client looks forward to visits and finds all staff caring and friendly.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your lovely review. We are honoured to offer care for your family.
Very kind regards.

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Review of
Home Instead (Belfast)
from Margaret D (Sister of Client) published on 17 March 2023

Submitted via Postal Card • Report

Overall Experience

Myself and my family have been very impressed with the standard of care provided by Home Instead. Both the carers themselves and the providers have been excellent. Thank you.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for leaving us such a positive review. We will share this with all the team and it's much appreciated. Thanks again.

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Review of
Home Instead (Belfast)
from Gillian L (Daughter of Client) published on 3 February 2023

Submitted via Website • Report

Overall Experience

Home Instead have been amazing from first contact and with their ongoing service. The caregivers who visit my Mum are wonderful and Mum sees them as her friends, that's what she calls them. I cannot rate the service, professionalism, care and understanding that Home Instead provide highly enough.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for a wonderful review, hearing this makes us so proud we are achieving what we set out to do. It is an honour supporting your mum to live in her own home. Thanks again!

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Review of
Home Instead (Belfast)
from Jill A (Daughter of Client) published on 3 February 2023

Submitted via Website • Report

Overall Experience

A brilliant service! The staff were always patient, kind and caring to me and my mother. They were proactive, responding quickly and appropriately to my mother's needs in a friendly, professional manner. I will be recommending this company to anyone I know who would need some support with elderly relatives

and I won't hesitate to use them again in the future!

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you very much for taking the time to leave us this 5-star review. Your views are very important to us and we pass all comments on to the team.

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Review of
Home Instead (Belfast)
from C L (Son of Client) published on 30 January 2023

Submitted via Website • Report

Overall Experience

Very pleased with the service offered by Home Instead. Professional and friendly initial assessment/discussion of care needs and then put in place the package very quickly. We have two carers coming on different days to provide visits of generally 2 hours to offer a wide range of help, support and companionship.

The carers are both excellent and extremely reliable coming at precisely the agreed time every day. Very happy with the support provided.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

We really appreciate you taking the time to review our service and are pleased that you have rated us so highly. Your kind words will be shared with all of the team.

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Review of
Home Instead (Belfast)
from Euan M (Client) published on 27 January 2023

Submitted via Website • Report

Overall Experience

Having used this service since December 22, we have found it to be professional with very helpful staff and carers. To date, we have nothing but praise for all involved in caring for our family member. Special mention to the home carer whom our family member has stated is fabulous!
We cannot find

fault with any services provided to date.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for your fantastic review. Your comments are very much appreciated by all at Home Instead Belfast.

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Review of
Home Instead (Belfast)
from A B (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience

My sister and I have been happy to use the services of Home Instead (Belfast) to keep our elderly mother in her own home for the last three months. The carers coming in twice a day have taken a lot of worry from us. They treated Mum with dignity and efficiency, and the office staff were always quick

to deal with any queries and were good at keeping us informed.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the team.

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Review of
Home Instead (Belfast)
from Alison F (Daughter of Client) published on 13 December 2022

Submitted via Website • Report

Overall Experience

Home Instead has helped me with short sits for my mum when I have needed to go out. They are absolutely reliable, professional, caring and friendly. I will be using them again and would thoroughly recommend their service!

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you, Alison; it's lovely to receive positive feedback with regard to your mum's care. Many thanks.

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Review of
Home Instead (Belfast)
from C C (Daughter of Client) published on 2 December 2022

Submitted via Website • Report

Overall Experience

I found Home Instead on an internet search when my parents were in need of a bit of extra help at home. I have found them to be very professional, friendly and caring and they gave my parents excellent support when they needed it. Would definitely recommend this care provider.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you for leaving us a review. Your positive feedback is much appreciated and we will pass on your kind comments to all our staff. Thanks again.

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Review of
Home Instead (Belfast)
from Lynsey R (Daughter of Client) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My family decided to look for some home help for our mum after my dad died, I phoned a few companies, but instantly knew once I spoke to Home Instead they were professional and gave us confidence that mum would be well looked after. The carer who comes to see mum is fantastic and nothing is too much

trouble, it gives us such comfort knowing that she has someone calling and they are so flexible when needed. We couldn't recommend them enough.

Reply from Roger McLaughlin, Owner at Home Instead (Belfast)

Thank you so much for your lovely review. We really do like hearing about the difference we are making to our clients. Mum's caregiver has built such a lovely relationship with her. Thanks again for your review.

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Home Care Providers Owned by Home Instead in County Antrim

Home Instead Locations in County Antrim (2)

Home Instead Reviews in County Antrim (22)

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