Home Care Providers Owned by Home Instead in Lancashire

The team @ Preston and South Ribble are the only reason that my aunt was able to live out her life at home as she had aways wanted to. The care given by both the day staff and those who cared live in.

We are hugely grateful for the way that the Preston Home Instead team have worked closely with us to put in place the best care package for our mother who has complex needs. The carers have all been dedicated professionals who have treated our parents with respect, warmth and care. The management team are approachable and keen to problem solve together where needed. Thank you.

Our family has been incredibly grateful to Home Instead for the help and care they have provided to our parents (92 and 88) these past few months. My sister and I both live in London and our parents are in Ormskirk and have had a very difficult year. We were so impressed by the speed with which Sharon was able to visit us to set up a care package and put it into practice, and by the empathy and kindness shown towards the whole family. My parents have settled into their new routine and grown very fond of the new faces in their life. They are now getting the additional support they need both practically and emotionally. There have been a few occasions when we've needed to increase the number of visits during some difficult weeks and each time we've reached out to Sharon and the team they have responded with such willingness, flexibility, and compassion. The peace of mind it's given to me and my sister is invaluable. All the carers have been absolutely wonderful - so patient and kind!

My husband diagnosed with mixed dementia a year ago. Not knowing what to expect, I contacted various groups, including Home Instead, for support. As my husband has only short term memory loss at this stage, I only require minimal support. I am extremely happy with the service provided and am impressed with being included in social meetings as well.

Carers are very compassionate and caring. They listen and join in any activities.

I had a great experience with respite care on a short break in Lytham St Anne's. The support was centred around my wants and needs and Connor was friendly, helpful and made me feel comfortable. I will definitely use Home Instead next time I come to Lytham St Anne's.

I was very nervous about the prospect of having strangers in my home but I need not have worried as all the carers are lovely and worked hard to relax me. Nothing is too much trouble and everything is done with a smile and laughter. They help keep my house clean and tidy, help with washing my hair when I needed it, help with the laundry and bedding changes, putting the grocery delivery away, .... the list is endless. Having carers has helped enormously and taken the strain off my son and DIL who both work full time. It also has taken away my worry of feeling a burden to them.

We have been very impressed by the level of service provided by Home Instead, from the initial consultation and throughout Barbara's care. The carers who were assigned to Barbara (Barbara and Jayne) have been outstanding. Their care, kindness and thoughtfulness are really appreciated. They always took the time to be completely present when with Barbara and always thought of interesting and enjoyable activities for her to do and places to visit. As a family we are very grateful for this.

Very happy with the carers that came to help my parents at home. They were all very kind and my parents remember them fondly. The app was useful for keeping updated as I live at a distance. When my parents moved into a care home they visited to clean and tidy the house to a very high standard.

Good, caring support and help. I enjoy the company of the carers and the ability to go out shopping, and their support with my activities. I have, through time, built up friendships and trust with several carers, which is good for my wellbeing. Showing me empathy and respect, and I love to have a fun time with fun carers who have the same sense of humour as I do.

It was a great help being taken to a medical appointment, especially with shopping for another important item. The housework enables me to live in tidiness.

I found the service very satisfactory, everything was taken in to account, and I feel they were very attentive to every need and all the idiosyncrasies of the individual , I was very content at what was a stressfull time that the care was covered and will definitely be calling on them again for future services

On leaving hospital and rehab after several weeks my family arranged for Home Instead to help my recovery. I can honestly say the staff have been absolutely wonderful, always prompt, reliable, friendly and willing to help me in every way, towards my successful recovery. Thank you everyone.

Home Instead provided the very best professional care and support for my late Mum. Her carers treated her with kindness and respect, she quickly came to know them, liked them and trusted them completely as did I. I will always be grateful for their help, it was a pleasure to deal with everyone from Home Instead West Lancs

The agency responds immediately to any calls made regarding changes made to daily routines, putting Mum's welfare a priority. I would have no issues in recommending the agency to others.

It is coming up to 2 years since Home Instead have been involved in mum's care and we are extremely satisfied with all aspects. Every member of the team is professional and personable and nothing is too much trouble. Any concerns, queries or changes are always addressed promptly by the managers and regular checks ensure consistency and continuity. The app has also been a good service and provides a thorough record of daily visits- it has been helpful to refer back to for comments about health issues that have changed over time.The carer that has come to mum the longest has built up an excellent relationship and rapport and can lift mum's spirits and have a laugh. She knows how to encourage mum to eat even when she wouldn't do it for us, she is kind and considerate and has become almost part of the family. The two carers who also come from time to time are fantastic too and have their own skill set and are particularly happy and friendly people who keep mum fully engaged.

An all round superb care agency.

My husband and I can not thank our main carers enough. They have been a great big help, and they treat my husband with dignity and that matters, so thank you and keep up the good work.

Most of the carers are lovely, always ready for a laugh and always treat you with dignity.

My experience with Home Instead is proving to be extremely beneficial, as my companion is imaginative in her choice of activities, which we carry out together. Including on good weather days, we explore our local surroundings, which are of wide interest to both of us. On bad weather days; there are a large number of board games in my house. We are both learning & teaching each other, asd we play, which proves much pleasure & lots of laughter. My Home Instead companion is always friendly & considerate. We get on well together & I am thankful that Home Instead matched me so well with this companion; we are enjoying our friendship.