Home Instead Preston & South Ribble

Unit 19, Navigation Business Villlage, Navigation Way, Ashton-on-ribble, Preston PR2 2YB
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9.5 14 Reviews
  • Home Instead Preston & South Ribble, Preston
Home Instead (Preston) gives people in the local community the care and support they want in the comfort of their own home.

Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of bed), household tasks such as preparing meals, dementia care, companionship, medication management and assistance to attend appointments.

Live in care is also available.

Home Instead offers personalised home visits based on what people want including when they want to get up, go to bed, eat meals or go out.
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Care Provided by Home Instead Preston & South Ribble

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £35
  • Weekly Live-in Care Fees: £1750 – £2100

The fees charged depend on the time of day, location, length of visit and service requirements.
Please call for further information.

These prices are only a guideline, please contact Home Instead Preston & South Ribble to find out the exact price for your requirements.

Contact Home Instead Preston & South Ribble to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead Preston & South Ribble to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lisa Campbell (Manager)

Home Instead Preston & South Ribble Reviews (14)

9.5

Home Instead Preston & South Ribble has a Review Score of 9.5 (9.532) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead Preston & South Ribble has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead Preston & South Ribble
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Total of 14, showing 1-14
Review from Marie L (Wife of Client) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband diagnosed with mixed dementia a year ago. Not knowing what to expect, I contacted various groups, including Home Instead, for support. As my husband has only short term memory loss at this stage, I only require minimal support. I am extremely happy with the service provided and am impressed
with being included in social meetings as well.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you for taking the time Marie, It means so much to us. We enjoy you and your husband coming along to our events. Its always a pleasure to see you both.
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Review from Rebecca B (Client) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very compassionate and caring. They listen and join in any activities.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for you review Rebecca. It means so much that you have taken the time to do this.
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Review from Gill H (Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having fallen down the stairs and broken my leg, I realised that if I wanted to stay at home to recover, I would need regular help.
I was very nervous about the prospect of having strangers in my home but I need not have worried as all the carers are lovely and worked hard to relax me. Nothing is too
much trouble and everything is done with a smile and laughter. They help keep my house clean and tidy, help with washing my hair when I needed it, help with the laundry and bedding changes, putting the grocery delivery away, .... the list is endless. Having carers has helped enormously and taken the strain off my son and DIL who both work full time. It also has taken away my worry of feeling a burden to them.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for your kind words, I am glad the team have been able to take away any burden you may have been feeling. The team have found it a pleasure coming to help and have loved all the chats and stories you have had together.
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Review from Barbara B (Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On leaving hospital and rehab after several weeks my family arranged for Home Instead to help my recovery. I can honestly say the staff have been absolutely wonderful, always prompt, reliable, friendly and willing to help me in every way, towards my successful recovery. Thank you everyone.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for your kind words. The team will miss coming to visit but we are all so happy that you are back to full health.
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Review from F S (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Home Instead is proving to be extremely beneficial, as my companion is imaginative in her choice of activities, which we carry out together. Including on good weather days, we explore our local surroundings, which are of wide interest to both of us. On bad weather days; there are
a large number of board games in my house. We are both learning & teaching each other, asd we play, which proves much pleasure & lots of laughter. My Home Instead companion is always friendly & considerate. We get on well together & I am thankful that Home Instead matched me so well with this companion; we are enjoying our friendship.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for the amazing feedback. I am so pleased to hear how well you and your care pro are getting on and I enjoy seeing all the pictures from your adventures that you send to us.
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Review from Andy A (Son of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead continue to provide excellent, professional and comforting care for my mother at her home in Preston. The carers who attend her are all professional, experienced and very kind and have become an integral part of helping to manage the daily lives of my elderly parents. The service is well
managed and organised and I wouldn't hesitate to recommend Home Instead for care in the home.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you for taking the time to write us a lovely review. Our care pro's really enjoying caring for your mother and love the chats that they have with your father about his amazing adventures. I am so happy to hear our care is working well for you as a family .
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Review from Shelagh G (Niece of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very pleased with the standard of care that my 94 year old aunt receives. The carers treat her with respect and dignity and always ask her what she wants rather than assuming that they know what is wanted.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for your lovely feedback. Please do not hesitate to contact us to discuss how we can can improve on the points we aren't quite hitting for your aunt.
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Review from A B (Son of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and care for my parents over the last twelve months. Home Instead have been accessible at all times on the end of a phone and have been really flexible with our changing care needs. Big thanks to the manager. I have recommended to two other friends who have informed me they are also
very happy with the care and service from Home Instead.
Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you so much for your lovely review! We are so pleased to hear that you and your parents have had such a positive experience with our services over the past twelve months. At Home Instead, we strive to provide accessible and flexible care that meets the unique needs of each family, and it's heartening to know that our efforts have made a difference for you. We truly appreciate your recommendations to your friends, and we're delighted to hear they are also satisfied with our care. If there's anything more we can do to support you and your family, please don't hesitate to reach out. Thank you once again for your trust in us!
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Review from Anthony S (Son of Client) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead for two years to visit my mother on a daily/twice daily basis. In the main the same group of carers have looked after mum, clearly with some changes along the way as staff have come and gone. That said, the level of consistency has been really good. The carers have helped with
housework, preparing meals, personal care and laundry. They have always been extremely professional and kind with mum. Recently the level of care required increasing at short notice prior to mum needing to go into a nursing home. The request was accommodated immediately. A different kind of nursing care was required and we were most impressed with this, having not had exposure to this side of the Home Instead offering before.


The management team have always been available when we have had queries and where we have occasionally raised issues, these have been dealt with promptly.


Pricing is perhaps at the higher end of the scale, but our experience was that it was worth it.

Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South RibbleThank you for taking the time to leave this reply. It has been a pleasure to look after mum these last two years and I hope she is enjoying her new home but she will be missed by all at Home Instead.
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Review from M S (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience over the past 11 months has been very good. I still do not find it easy having someone in my home, but my carers are understanding and helpful. Also, I have been fortunate to have had the same ladies on a small rota so can class them as friends.
Reply from Mary Noone, Operational Manager at Home Instead Preston & South RibbleThank you very much for the review. We're glad the carers are understanding of your situation and that they are helping you. It's lovely to hear they are like friends to you.
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Review from M G (Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers have been absolutely great, they really are very caring. While they are with me they will do any jobs, like ironing, cleaning, going with me for a walk or just sitting and having a chat. I would certainly recommend them to others who need help and assistance.
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Review from Dawn L (Wife of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, discreet, professional team. A+
Home Instead care for my 36-year-old husband who was in a road traffic accident and is non-weight bearing.
Home Instead respect his privacy and boundaries and provide me with the support I need in the day-to-day running of our home with a 5-year-old!
Would
highly recommend it.
Reply from Mary Noone, Operational Manager at Home Instead Preston & South RibbleThank you for the lovely review, pleased to know we are providing the support you and your husband require.
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Review from David F (Son of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have found the carers who visit my mum very helpful and supportive, the only issue I have is the turnover of front line staff, which could well be an industry wide problem.
The scheduling and administration staff I am in contact with are also very helpful, but I do have an issue with the lack of
communication with the senior management who seem distant and unresponsive. I have had a couple of issues recently, which were not addressed in what I would consider a satisfactory manner, in that I did not receive any follow up contact.
Reply from Mary Noone, Operational manager at Home Instead Preston & South RibbleThank you for your review, David. Unfortunately, recruitment and retention in the care sector are extremely challenging and we have put measures in place to help aid these for example increasing the hourly pay rate and introducing an evening and weekend enhancement. We have restructured the office and have a new Care Manager in place. I hope that these improvements will be reflected in your service.
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Review from M F (Power of Attorney of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care for just over 12 months to my elderly friend. Now that a regular routine has been established the service they provide is of a high standard. They have worked with me to ensure that all the requests we have made have been accommodated and we are now happy with a
regular team of care professionals who work hard to support my elderly 93-year-old friend who suffers with Alzheimer’s. We benefit from a care provider who is now the most regular one to visit; we really appreciate her and the rest of the team’s care and support. They ensure any changes or concerns are fed back to me for attention. The other carers are also of a great standard and following a fall when my friend was home alone they were quick to get me involved. As a result of the fall, my friend also needed additional visits which Home Instead sorted quickly and efficiently, having carers in place for temporary nighttime visits without any hassle.
Reply from Mary Noone, Operational manager at Home Instead Preston & South RibbleThank you for your review. We are glad that everything has been put into place as required and that we could assist more when needed. We strive to provide a quality service.
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Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Home Instead Preston & South Ribble is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.707 for Home Instead Preston & South Ribble is calculated as follows: ( (66 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 82 Ratings = 4.707
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead Preston & South Ribble is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (8)

Sophie & Melissa

Sophie & Melissa Mellor & Holliday

Job Title: Owners

We are the Owners of Home Instead Preston & South Ribble.

Lisa

Lisa Campbell

Job Title: Operations Manager

Responsible for overseeing the day-to-day running of the Preston office, ensuring smooth operations, team coordination, and efficient processes to support business goals.

Katherine

Katherine Whittle

Job Title: Live-in Care Manager Joined: 2025

My journey in care started when I worked as a carer while studying Health and Social Care at Edge Hill University. Over the years, I’ve held various roles within home care including Care Coordinator and Live In Care Manager and for the past several years, I’ve been focused specifically on Live-in Care.
This new role brings together everything I care about supporting our Live In Care Professionals, delivering an outstanding service, and making sure every client feels respected, safe, and valued in their own home.
I am looking forward to this next chapter and proud to be part of a team that shares the same values.

Sadhna

Sadhna Rathour

Job Title: Care Coordinator

Responsible for creating and maintaining personalised care plans, providing ongoing support to clients and their families. Works closely with Care Professionals to ensure high-quality service delivery, offering guidance, scheduling support, and helping maintain continuity of care.

Mallory

Mallory Greenall

Job Title: Office Coordinator

Mallory is our Office Coordinator

Toni

Toni Watkins

Job Title: Scheduler

Responsible for coordinating and allocating visits, ensuring all client schedules are fully covered and care is delivered on time. Works closely with the team to match caregivers with clients and respond quickly to any changes or gaps in coverage.

Jackie

Jackie Smith

Job Title: Compliance Officer

Jackie is our Compliance Officer

Jenna

Jenna King

Job Title: Field/Admin Support

I assist with Field/Admin Support

Frequently Asked Questions about Home Instead Preston & South Ribble

What Type of Services does Home Instead Preston & South Ribble offer?

Home Instead Preston & South Ribble offers Home Care.

How many Carers does Home Instead Preston & South Ribble employ?

Home Instead Preston & South Ribble employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Preston & South Ribble to verify any information. View our terms and conditions. Home Instead Preston & South Ribble has an Enhanced Service - more info.