Home Instead Preston & South Ribble

Carer is superb, can not rate her high enough. Compassion, care and general 'sunny' disposition all excellent.

Communication and interaction with on-call and office staff disappointing. No 'care', only concerned with finance.

The support that the team at Home Instead provided to us in the last weeks of our Mum's life made a huge difference to us all and allowed Mum to stay at home where she wanted to be. Home Instead stepped in at short notice and in our hour of need to provide live-in care to support our family in caring for our Mum. The care professional that Louise assigned to us, Lynn, became part of our team from day one. She was a perfect match to our requirements and cared for Mum (and us) with compassion and understanding. Leaving Mum in Lynn's care gave us total peace of mind and allowed us to spend quality time with Mum and have much needed breaks. Without the support from Louise and Lynn we don't think we'd have been able to keep Mum at home. We will be forever grateful and thankful for the service that Home Instead provided.

Home Instead provide an excellent service. There is consistency in the carers visiting my dad. They treat him with care and consideration. The carers keep me regularly and promptly informed of any changes. They also offer good advice and suggestions that help keep him safe and able to live at home.

We would definitely recommend Home Instead. The carers don't just come in to do their job, they genuinely care, and over time they really do become part of the family.

I have used the Home Instead team for a number of years now after being recommended by someone who wanted the best care for their mother, and I have not been disappointed. I have been extremely happy with the care given to mum. My request for mum having the same carer has been acted upon which is very important to myself and mum, given the personal care she requires. My mum is very happy and comfortable with Sadna's professional care. She is excellent and I have no worries about going away knowing mum is in good hands. The reception staff are always polite and helpful.

All the help and advice at the initial consultation was extremely useful. My parents had waking night care for 9 weeks following emergency surgery for my Father. My Mother has Alzheimers. They had the same carer for the 9 weeks who was wonderful. She was very respectful of my parents who had differing care needs, and of their home. She passed on information about each session and was a competent and compassionate carer. Fortunately my Father has improved so waking night care is no longer required but we would definitely use Home Instead in the future if necessary.

Really look forward to my carers coming to visit. They're all lovely, helpful and lift my spirits.

It's sometimes very difficult persuading your parents that they need care in the home, but having engaged the professional, caring and friendly team at Home Instead, we and our parents couldn't be happier. We're confident that they are safe and well looked after and we get daily updates on all the visits, which is a great comfort. Over the last 2 years the care needs have fluctuated and Home Instead have been helpful providing advice and offering flexibility to meet our needs. Outstanding Service.

You have been providing support in the home to my mother who is 90 since January. I cannot praise you and your Team enough for the care, consideration and sensitivity you have shown in this time. Nothing is too much trouble for you and your people and my mum has become stronger and more independent because of the support she receives from you. As a family we feel assured that she has people around her who will take care of her needs. thank you.

It's reassuring to know I have a carer coming and they always communicate with me for any updates.

My parents have been using the services provided by Home Instead Preston & South Ribble for the last year and they have all been excellent in providing professional, reliable care. My parents and I are most grateful for all their help. In their words 'they are all lovely and we couldn't manage without them'.

The team @ Preston and South Ribble are the only reason that my aunt was able to live out her life at home as she had aways wanted to. The care given by both the day staff and those who cared live in.

We are hugely grateful for the way that the Preston Home Instead team have worked closely with us to put in place the best care package for our mother who has complex needs. The carers have all been dedicated professionals who have treated our parents with respect, warmth and care. The management team are approachable and keen to problem solve together where needed. Thank you.

My husband diagnosed with mixed dementia a year ago. Not knowing what to expect, I contacted various groups, including Home Instead, for support. As my husband has only short term memory loss at this stage, I only require minimal support. I am extremely happy with the service provided and am impressed with being included in social meetings as well.

Carers are very compassionate and caring. They listen and join in any activities.

I was very nervous about the prospect of having strangers in my home but I need not have worried as all the carers are lovely and worked hard to relax me. Nothing is too much trouble and everything is done with a smile and laughter. They help keep my house clean and tidy, help with washing my hair when I needed it, help with the laundry and bedding changes, putting the grocery delivery away, .... the list is endless. Having carers has helped enormously and taken the strain off my son and DIL who both work full time. It also has taken away my worry of feeling a burden to them.

On leaving hospital and rehab after several weeks my family arranged for Home Instead to help my recovery. I can honestly say the staff have been absolutely wonderful, always prompt, reliable, friendly and willing to help me in every way, towards my successful recovery. Thank you everyone.

My experience with Home Instead is proving to be extremely beneficial, as my companion is imaginative in her choice of activities, which we carry out together. Including on good weather days, we explore our local surroundings, which are of wide interest to both of us. On bad weather days; there are a large number of board games in my house. We are both learning & teaching each other, asd we play, which proves much pleasure & lots of laughter. My Home Instead companion is always friendly & considerate. We get on well together & I am thankful that Home Instead matched me so well with this companion; we are enjoying our friendship.

Excellent service and care for my parents over the last twelve months. Home Instead have been accessible at all times on the end of a phone and have been really flexible with our changing care needs. Big thanks to the manager. I have recommended to two other friends who have informed me they are also very happy with the care and service from Home Instead.

We have used Home Instead for two years to visit my mother on a daily/twice daily basis. In the main the same group of carers have looked after mum, clearly with some changes along the way as staff have come and gone. That said, the level of consistency has been really good. The carers have helped with housework, preparing meals, personal care and laundry. They have always been extremely professional and kind with mum. Recently the level of care required increasing at short notice prior to mum needing to go into a nursing home. The request was accommodated immediately. A different kind of nursing care was required and we were most impressed with this, having not had exposure to this side of the Home Instead offering before.

The management team have always been available when we have had queries and where we have occasionally raised issues, these have been dealt with promptly.

Pricing is perhaps at the higher end of the scale, but our experience was that it was worth it.