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Home Care Provider Owned by Home Instead in South Gloucestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in South Gloucestershire

Only the locations & reviews in South Gloucestershire for Home Instead are showing below.

View the details of all 243 locations (with 11905 reviews) owned by Home Instead

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Home Instead Locations in South Gloucestershire (1)

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1 Home Care Provider owned by Home Instead in South Gloucestershire
Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR 

9.9 32 reviews
"It was a big step to find carers for my mum at the start of 2025. I was struggling to give her the level of support she needed, especially…"   Read all 32 reviews

Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia. A wide range of companionship, home help and personal care services can be incorporated into… Read more about Home Instead (Bristol East)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,715 / week
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Home Instead Reviews in South Gloucestershire (32)

9.6

Home Instead has a Group Review Score of 9.6 (9.644) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Bristol East)

from A G (Daughter of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a big step to find carers for my mum at the start of 2025. I was struggling to give her the level of support she needed, especially as my sister had recently passed away. From the time mum and I met with Tracy we were treated with kindness and sympathy, and mum's individual needs informed her
care plan. Initially mum had visits each morning, but as her health deteriorated we have added a visit each evening. Mum has a team of supportive carers and gets on well with them all. New carers visit with one of her existing team so that they can learn her routine and this gives mum reassurance. I like that I have an App where the carers record notes from their visits so I know how mum is that day and I am sent the week's rota so mum can see in advance who will be coming. Overall, I am very happy that we chose Home Instead and can only say that our experience of the care staff and office staff has been positive. I don't know how we would have coped without the support we have received.
Reply from Andrew Wood, Director & Owner at Home Instead (Bristol East)
Dear AG, thank you so much for writing this full review and referring to Tracy, our Registered Manager. It is indeed a big step to take for our parents and to transition away from entirely family…read more
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Review of

Home Instead (Bristol East)

from D B (Daughter of Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and friendly service from all the team. I appreciated being informed of problems and kept up to date with their care. The carers were attentive and supportive of both parents and helped keeping them interested in what's going on around them.
Reply from Andrew Wood, Director & Owner at Home Instead (Bristol East)
Dear DB, thank you so much for this glowing and 5* review. every single bit of feedback is valuable to us and we treasure every one of these positive reviews, as we try to deliver highly…read more
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Review of

Home Instead (Bristol East)

from Spillo F (Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy with Home Instead. The team provide an excellent service. They understand and listen to my needs, and communication is great. They've matched me with carers who have similar interests, sense of humour and are so helpful and kind. I feel that I'm in great hands. Thank you so much.
Reply from Andrew Wood, Director at Home Instead (Bristol East)
Thank you so much for taking the time and trouble to write this glowing review which we have shared with all our office support team. These reviews are the highlight of our day and it is always so…read more
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Review of

Home Instead (Bristol East)

from Paul H (Son of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Hanham were caring and professional from the outset. From their initial meeting with Mum, through the carers that supported mum with companionship and some light housework and also the admin team in the office, they all showed kindness and understanding. Sadly, Mum was still unable to accept
she needs care, so we had to end the service, but when the need arrives again in the future, as I'm sure it will, we will return to Home instead with no reservations.
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Review of

Home Instead (Bristol East)

from Sarah O (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm truly grateful to Home Instead for the care and support they provided for my mum. From the very beginning, the whole team approached her care with kindness, patience, and dignity. It was never just about ticking boxes, they always put Mum first and treated her as an individual, taking the time to
get to know her properly.


Both the carers who visited Mum and the office team, who are just as hands-on, showed a genuine commitment to her wellbeing. Their warmth, professionalism, and attention to detail gave our family real peace of mind. We always knew Mum was in safe, capable hands.


I wouldn't hesitate to recommend Home Instead to anyone looking for thoughtful, person-centred care. Their support made a difficult time so much easier, and we're incredibly thankful.,

Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thanks for your kind words as it is great to hear that the team are providing a caring and compassionate service all round. As the owner it makes me proud to have such a wonderful team wanting to help…read more
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Review of

Home Instead (Bristol East)

from M K (Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that have helped support me since starting with this agency have been very good. They are all very kind and respectful. I would happily recommend this agency to anyone looking for care.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for the great feedback. We at Home Instead have a very stringent recruitment process to ensure we employ the right staff. We match our client/care pro so that you get the best…read more
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Review of

Home Instead (Bristol East)

from L P (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family really appreciate the splendid service provided by both the office staff and care givers.
The office staff respond efficiently to all queries and are proactive in their approach to the care and wellbeing of my mother. They update information speedily ensuring everyone is fully aware of mum's
care needs.
Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.
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Review of

Home Instead (Bristol East)

from D K (Daughter of Client) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.
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Review of

Home Instead (Bristol East)

from Elizabeth M (Friend of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful.
Highly recommend.
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Review of

Home Instead (Bristol East)

from M F (Son of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad says he really enjoys the care and support of the staff.
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Review of

Home Instead (Bristol East)

from Gordan C (Client) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found service good and am pleased with it.
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Review of

Home Instead (Bristol East)

from Joan B (Client) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Home Instead to be most helpful and explanatory when phoning. The carers were well-introduced to me and they were helpful and caring. I couldn't fault them at all.
An excellent experience at a very difficult time.
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Review of

Home Instead (Bristol East)

from Margaret S (Wife of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care. Staff are very good.
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Review of

Home Instead (Bristol East)

from Annie T (Daughter of Client) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full
time care home but we will always be grateful for the care and attention given to her.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you for such a lovely review. Our staff make all our clients feel part of a family and thus are caring and attentive to ensure we met your mom's needs and brightened her day.
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Review of

Home Instead (Bristol East)

from D H (Daughter of Client) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for this positive feedback which we value greatly. We continue to provide the quality of service that everyone deserves and all staff aim for a high standard. They will be delighted…read more
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Review of

Home Instead (Bristol East)

from C R (Granddaughter of Client) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been caring for our grandmother for the last six months. the staff are lovely. Kind, respectful and understanding of the support my grandmother needs.
The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for
all they do to support us.
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Review of

Home Instead (Bristol East)

from J R (Civil Partner of Client) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Personal care is provided in the evenings only to help get my partner to bed. Staff generally arrive on time and manage to perform all necessary tasks competently and efficiently well within the hour time slot.
The small number of different staff invested in the care helps with the acceptance of the
care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.
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Review of

Home Instead (Bristol East)

from Y G (Daughter of Client) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care and support that my mum and I are experiencing from the whole team.
The weekly assistance the carers give my mum is so special as they show such empathy even though she is nearing the end of her days.
I would also like to praise the care manager who is also is very
empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.
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Review of

Home Instead (Bristol East)

from C M (Daughter of Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.
Reply from Joe Spitzer, Director at Home Instead (Bristol East)
Thank you so much for this positive feedback, which we value greatly, and your comments are passed on to the team. We work really hard to be a caring and loving extended member of the family, visiting…read more
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Review of

Home Instead (Bristol East)

from S A (Client) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.
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Awards / Recognitions (9)

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