Home Care Providers Owned by Home Instead in Lanarkshire

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Lanarkshire

Home Instead Locations in Lanarkshire (3)

 

3 Home Care Providers owned by Home Instead in Lanarkshire

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Home Instead (South Lanarkshire - Hamilton)

Willow House, Kestrel View, Strathclyde Business Park, Bellshill ML4 3PB 

9.9 43 reviews
"We initially contacted Home Instead to discuss providing care for Mum to allow us to go on holiday. Mum was adamant that she didn't want…"   Read all 43 reviews

Based in South Lanarkshire, Home Instead offers home care services to people living in the local community. With a focus on enabling people to maintain their independence and continue living at home, the team prioritise dignity and respect in all they… Read more about Home Instead (South Lanarkshire - Hamilton)

  • Care Provided
  • Visiting Care
  • Live-in care
  • Dementia
Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB 

9.7 79 reviews
"Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable…"   Read all 79 reviews

Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes. It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.… Read more about Home Instead (South Lanarkshire)

  • Care Provided
  • Dementia
Home Instead (North Lanarkshire & Glasgow East)

1A South Muirhead Road, Cumbernauld, Glasgow G67 1AX 

9.6 14 reviews
"My mum was very reluctant to use this service, however she was delighted with the 2 staff members who came to our home for a period of a…"   Read all 14 reviews

Home Instead North Lanarkshire & Glasgow East is a local award-winning private home care agency based in Cumbernauld. The office covers the main localities in North Lanarkshire, including Cumbernauld, Kilsyth, Stepps, Coatbridge, Airdrie & surrounding… Read more about Home Instead (North Lanarkshire & Glasgow East)

  • Care Provided
  • Visiting Care
  • Live-in care
  • Dementia
  • Visiting Care from £36.50 / hour
  • Live-In Care from £1,669 / week
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Alcedo Care

Home Instead Reviews in Lanarkshire (136)

9.6
Home Instead has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (North Lanarkshire & Glasgow East)

from Cait H (Daughter of Client) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very reluctant to use this service, however she was delighted with the 2 staff members who came to our home for a period of a week to cover a family holiday.
A very professional friendly service
Staff members arrived on time every evening, cooked dinner and kept my mum company for the remainder
of the time


10/10 will certainly use this service in the future

Reply from Sandra Salvona, Business Development Manager at Home Instead (North Lanarkshire & Glasgow East)

Thanks for taking th time to leave a review. Its always a great feeling to be albe to let our Care Professioals know that they their hard work has been recognised and made such a difference to bothe their Client and the wider family

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Review of

Home Instead (South Lanarkshire - Hamilton)

from F M (Daughter-in-law of Client) published on 20 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially contacted Home Instead to discuss providing care for Mum to allow us to go on holiday. Mum was adamant that she didn't want anyone coming into her home. The Care Manager was extremely helpful and came to discuss options with us. A dedicated carer was allocated and introduced to Mum with
days and times agreed. On returning from holiday we have continued to use this service as Mum is now happy and confident about them coming into her home.
The great benefit is that Mum has a dedicated carer allowing a good rapport to be built up and she enjoys the company and chats. All work carried out is to the highest standard and the online reviews after each visit allows us to know what has been done and how Mum was during the visit.
As sole carers this service has provided us with more freedom knowing that her needs are being well cared for.
All staff have been extremely helpful and professional meeting our needs and providing support.
Thanks to all staff. We would have no hesitation

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Douglas F (Son of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service for my dad who has Alzheimers. Split between 2 consistent carers they come in for 1 hour each day for evening meal preparation and some household chores. A great rapport and trust has been built up really quickly between both my dad and me. Two way easy communication with both the
carers and the office. The App is also great for knowing what had happened on each visit.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Lorna S (Sister of Client) published on 1 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lanarkshire team led by the manager are wonderful. They're all friendly and always happy to help. They have been a God send. We have been using them since last July to help support our learning disabled brother after an operation. We were a bit unsure if this would work, but, we did not need to
worry - The manager and her team have been amazing. So much so, that once he had recovered from the Op, we have kept the connection with Home Instead going and they provide a wonderful companion service for him every second Sunday, which he loves. I can rest, knowing he has the company and interaction that he needs and builds his confidence as it is his friends he is going out with not "just his sister" . In March, my sister and I were able to go on holiday knowing my brother would be seeing a friendly faces while we were away.


I have recommend them to all my friends - quite a few now are finding life a lot more manageable with the help of Home Instead.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from J B (Client) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, over the last year, the service provided has been satisfactory and with the friendly caring staff.
I would comment that due to the schedules involved, the time committed to the customer can be curtailed because of the need to get from one client to the next in general.

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Review of

Home Instead (North Lanarkshire & Glasgow East)

from S M (Daughter of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased and happy with the Home Instead service. All of the carers who attend my mother are excellent taking time to talk to my mum and listen to her needs. I especially love the App which allows me to read about how my mum has been each day the carers visit and it is updated in real
time. Very happy with the service!

Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

It is great to hear that you are so pleased with the service. I know that the Care Professionals who visit your Mother will be particularly happy to learn that you have taken the time to leave such a lovely Review - I will be sure to let them know. Many thanks

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Review of

Home Instead (North Lanarkshire & Glasgow East)

from John S (Son of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very determined to not have any visitor that is not family but we managed to get her to agree to try Home Instead for a trial period. Unfortunately, this did not work as my mum will not be convinced of the benefits of the visit


However, this was not the fault of the Home Instead visitor

who was very good at making a connection with my mum and getting her engaged during the visits. This is a great credit to the visitor because my mum has very bad short term memory.

Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

Thank you so much for taking the time to leave a Review, especially given that we were not able to convince your Mum as to the advantages of care support. We will make sure that the Care professional who engaged with your Mum receives your kind feedback.

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Review of

Home Instead (South Lanarkshire)

from Katy M (Daughter of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.

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Review of

Home Instead (South Lanarkshire)

from Thomas C (Relative of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.

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Review of

Home Instead (South Lanarkshire)

from D M (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are providing an excellent service for my parents who are 94 & 92 and suffer from dementia to some extent. I live 200 miles away and depend on the service provided and have POAs in place. My parents and I rely on the service provided as the local council are unable to provide support to
the levels I am comfortable with due to the budget constraints the council operate under

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Review of

Home Instead (South Lanarkshire)

from P M (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all staff kind, considerate and empathetic. Frequent communication easy, enabling prompt updates and changes to care.
Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Ian D (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She
is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Ian B (Husband of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created"
and this objective has been fully met by the young lady who has visited us two or three times each week.
The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Moira B (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs.
She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure.
Both carers are
considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits.
Mum is stronger and coping well at home following a recent hospital admission.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Maria R (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward
to the visits and to the various chats she gets with the staff.
Thank you to all of the team for helping me to continue to care for and support my Mother at home.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Mark M (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire.
I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding)
in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented.
The help and reassurance they provide for my father and extended family is worth every penny.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from M F (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional,
respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Gillian McLaren S (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for Mum for well over a year now. The carers are very attentive and spend time chatting with Mum to break her day up. They have also been very helpful with medication and care during a recent period of illness. The App allows us to check up on between visits which gives
us peace of mind. An excellent service.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from D B (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started last Sept to use this Care provider to help with care for my Dad - very pleased with the care and support provided, in particular the details added to the app which puts my mind at ease when I can't be there. Staff are always on time and provide the support agreed but happy to help with additional
tasks if required. Reliable and quality service.

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Review of

Home Instead (South Lanarkshire - Hamilton)

from Angie N (Wife of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been an excellent agency. I have complete trust in the carers provided and have found any questions or suggestions I have about the care package to be dealt with quickly and well. Finding this agency has transformed the life of my family so I have been able to return to my part time
work.

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Awards / Recognitions (9)

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