Home Instead in Lanarkshire | 3 Home Care Providers

Review of
Home Instead (North Lanarkshire & Glasgow East)
from Agnes L (Mother of Client) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

This is the 3rd service user I have used. Also, the very best for punctuality and service, they help me as a mother of a service user. Any problems have been solved immediately. I must admit that the following support workers are exceptionally good with my daughter and myself. 4 members of staff in

particular. I have no complaints about the others, as they are all very good.

Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for taking the time to leave this review. It is always a pleasure to hear about the experience our clients and their families are having as it shows just how much dedication our staff have for their clients.

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Review of
Home Instead (North Lanarkshire & Glasgow East)
from David L (Brother of Client) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Very positive experience with my mum, and myself able to ask questions on my sister's behalf. Also, information about what activities and participation by sister explained. Very relaxed review with my sister, my mum, and myself encouraged to participate.

Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for submitting this review, it is a pleasure to support your sister and to be involved with the family as well. This is exactly the type of quality care and support we aim to provide to all of our clients and their loved ones.

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Review of
Home Instead (North Lanarkshire & Glasgow East)
from C S (Daughter of Client) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Myself and my family have been delighted with the care my Mum has received. All of the caring staff and the office staff have always been kind, helpful and supportive . We have nothing but praise for all of the staff we've dealt with. Their help and support has made such a difference to my Mum's life.

Reply from Megan Thomson, Service Manager at Home Instead (North Lanarkshire & Glasgow East)

Thank you for taking the time to complete this review, it is so lovely to hear the standard of care your mum has been receiving from ourselves in the office and from the care professionals that visit her has met and exceeded expectations. This is exactly what we want every person to feel they experience with our company.

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Review of
Home Instead (North Lanarkshire & Glasgow East)
from Cait H (Daughter of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

My mum was very reluctant to use this service, however she was delighted with the 2 staff members who came to our home for a period of a week to cover a family holiday.
A very professional friendly service
Staff members arrived on time every evening, cooked dinner and kept my mum company for the remainder

of the time

10/10 will certainly use this service in the future

Reply from Sandra Salvona, Business Development Manager at Home Instead (North Lanarkshire & Glasgow East)

Thanks for taking th time to leave a review. Its always a great feeling to be albe to let our Care Professioals know that they their hard work has been recognised and made such a difference to bothe their Client and the wider family

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Review of
Home Instead (South Lanarkshire - Hamilton)
from F M (Daughter-in-law of Client) published on 20 June 2025 Submitted via Website • Report

Overall Experience

We initially contacted Home Instead to discuss providing care for Mum to allow us to go on holiday. Mum was adamant that she didn't want anyone coming into her home. The Care Manager was extremely helpful and came to discuss options with us. A dedicated carer was allocated and introduced to Mum with

days and times agreed. On returning from holiday we have continued to use this service as Mum is now happy and confident about them coming into her home.
The great benefit is that Mum has a dedicated carer allowing a good rapport to be built up and she enjoys the company and chats. All work carried out is to the highest standard and the online reviews after each visit allows us to know what has been done and how Mum was during the visit.
As sole carers this service has provided us with more freedom knowing that her needs are being well cared for.
All staff have been extremely helpful and professional meeting our needs and providing support.
Thanks to all staff. We would have no hesitation

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Douglas F (Son of Client) published on 29 May 2025 Submitted via Website • Report

Overall Experience

Fabulous service for my dad who has Alzheimers. Split between 2 consistent carers they come in for 1 hour each day for evening meal preparation and some household chores. A great rapport and trust has been built up really quickly between both my dad and me. Two way easy communication with both the

carers and the office. The App is also great for knowing what had happened on each visit.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Lorna S (Sister of Client) published on 1 May 2025 Submitted via Website • Report

Overall Experience

The Lanarkshire team led by the manager are wonderful. They're all friendly and always happy to help. They have been a God send. We have been using them since last July to help support our learning disabled brother after an operation. We were a bit unsure if this would work, but, we did not need to

worry - The manager and her team have been amazing. So much so, that once he had recovered from the Op, we have kept the connection with Home Instead going and they provide a wonderful companion service for him every second Sunday, which he loves. I can rest, knowing he has the company and interaction that he needs and builds his confidence as it is his friends he is going out with not "just his sister" . In March, my sister and I were able to go on holiday knowing my brother would be seeing a friendly faces while we were away.

I have recommend them to all my friends - quite a few now are finding life a lot more manageable with the help of Home Instead.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from J B (Client) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

In general, over the last year, the service provided has been satisfactory and with the friendly caring staff.
I would comment that due to the schedules involved, the time committed to the customer can be curtailed because of the need to get from one client to the next in general.

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Review of
Home Instead (North Lanarkshire & Glasgow East)
from S M (Daughter of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

I am extremely pleased and happy with the Home Instead service. All of the carers who attend my mother are excellent taking time to talk to my mum and listen to her needs. I especially love the App which allows me to read about how my mum has been each day the carers visit and it is updated in real

time. Very happy with the service!

Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

It is great to hear that you are so pleased with the service. I know that the Care Professionals who visit your Mother will be particularly happy to learn that you have taken the time to leave such a lovely Review - I will be sure to let them know. Many thanks

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Review of
Home Instead (North Lanarkshire & Glasgow East)
from John S (Son of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My mum is very determined to not have any visitor that is not family but we managed to get her to agree to try Home Instead for a trial period. Unfortunately, this did not work as my mum will not be convinced of the benefits of the visit

However, this was not the fault of the Home Instead visitor

who was very good at making a connection with my mum and getting her engaged during the visits. This is a great credit to the visitor because my mum has very bad short term memory.

Reply from Sandra Salvona, Head of Business Development at Home Instead (North Lanarkshire & Glasgow East)

Thank you so much for taking the time to leave a Review, especially given that we were not able to convince your Mum as to the advantages of care support. We will make sure that the Care professional who engaged with your Mum receives your kind feedback.

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Review of
Home Instead (South Lanarkshire)
from Katy M (Daughter of Client) published on 26 March 2025 Submitted via Website • Report

Overall Experience

Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.

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Review of
Home Instead (South Lanarkshire)
from Thomas C (Relative of Client) published on 26 March 2025 Submitted via Website • Report

Overall Experience

I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.

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Review of
Home Instead (South Lanarkshire)
from D M (Son of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Home instead are providing an excellent service for my parents who are 94 & 92 and suffer from dementia to some extent. I live 200 miles away and depend on the service provided and have POAs in place. My parents and I rely on the service provided as the local council are unable to provide support to

the levels I am comfortable with due to the budget constraints the council operate under

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Review of
Home Instead (South Lanarkshire)
from P M (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Excellent service, all staff kind, considerate and empathetic. Frequent communication easy, enabling prompt updates and changes to care.
Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Ian D (Son of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

The Home Instead team have been a fantastic support to my mum who has Alzheimers. Her carer visits two times each week to help with shopping, cleaning and companionship. The same carer comes on a regular basis and this consistency has been really important for mum to build trust and confidence. She

is very comfortable with the team and we have been delighted with the standard of service and care. Communication with the office is excellent and there are regular reviews of performance. I would highly recommend Home Instead.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Ian B (Husband of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

We have had care support from Home Instead for the past year. Our requirement was someone to provide companionship for my wife, who has dementia, giving me the chance to leave the house to deal with family business. Their website says that a carer will be chosen "to ensure a meaningful bond is created"

and this objective has been fully met by the young lady who has visited us two or three times each week.
The team at our local franchise is not large and it has been easy for me to get to know, and be known by, the office staff as well as the carers.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Moira B (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

I recently discussed the need to increase mums visits. Within 2 weeks mum had a package that meets her needs.
She has 2 carers who provide an hour in the morning to help with personal care and one in the evening to help with meal preparation and ensure the house is safe and secure.
Both carers are

considerate of mums values They are friendly, confident, supportive and mum looks forward to their visits.
Mum is stronger and coping well at home following a recent hospital admission.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Maria R (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Home Instead have been supporting my Mother now for 10 months and it has all worked very well. Largely companionship and support and a short walk all as agreed in her support plan. The staff have all been excellent and all communication and handovers have been well organised. My Mother now looks forward

to the visits and to the various chats she gets with the staff.
Thank you to all of the team for helping me to continue to care for and support my Mother at home.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from Mark M (Son of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

It's almost 1yr since we have been using Home Instead to assist my father with his day to day living in Hamilton Lanarkshire.
I can honestly say, since the initial visit of the care team to assess his needs and care required, the Lanarkshire team have been fantastic (certain individuals outstanding)

in their overall approach and application to the care and companionship they provide. Everyone seems to be very professional and friendly, so any Issues, concerns or tweaks to the care provided are easily discussed and implemented.
The help and reassurance they provide for my father and extended family is worth every penny.

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Review of
Home Instead (South Lanarkshire - Hamilton)
from M F (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

The staff from Home Instead South Lanarkshire have been supporting my dad for about 10 months now and their input has been invaluable. The carers now feel part of the family and how they interact with my dad is lovely to see. We have found them caring and supportive of him and us. The staff are professional,

respectful and we trust them to care and support our dad in his own home which is where we want him to be for as long as possible.

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Home Care Providers Owned by Home Instead in Lanarkshire

Home Instead Locations in Lanarkshire (3)

Home Instead Reviews in Lanarkshire (139)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (North Lanarkshire & Glasgow East)

Home Instead (South Lanarkshire)

Home Instead (South Lanarkshire)

Home Instead (South Lanarkshire)

Home Instead (South Lanarkshire)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

Home Instead (South Lanarkshire - Hamilton)

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