Home Care Provider Owned by Home Instead in Newport

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Newport

Home Instead Locations in Newport (1)

 

1 Home Care Provider owned by Home Instead in Newport

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Home Instead (Newport, Cwmbran & Chepstow)

Office 11, Avana Busines Park, Wern Industrial Estate, Rogertsone, Newport NP10 9FQ 

9.9 60 reviews
"My mother received an excellent service from all the carers following a two week stay in hospital. They gave her the confidence that she…"   Read all 60 reviews

It can be overwhelming, wondering where to start when first considering care for a loved one. At Home Instead Newport, Cwmbran & Chepstow, the team are here to help; here to provide the support needed for loved ones to stay safe and remain independent… Read more about Home Instead (Newport, Cwmbran & Chepstow)

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Newport (60)

9.6
Home Instead has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from K T (Daughter of Client) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers for my mother are amazing! They take care of her personal care with respect, discretion and sensitivity. Their sunny disposition helps us all with a difficult situation. They are also prompt and have excellent record taking skills, so I always know how things are going on the days I can't be
there. It is a huge relief for all of us that my mother is in good hands.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from S H (Daughter of Client) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very patient and caring.
Always flexible and willing to change timings and tasks.
Will go the extra mile in the office (e.g. to get arthritis medication)
Sometimes we don't get scheduling info for my mum in advance.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Newport, Cwmbran & Chepstow)

Thank you so much for your kind words about our carers. We're really pleased to hear that their patience, flexibility, and willingness to go the extra mile have made a positive difference. It's lovely to know their dedication is appreciated.We also appreciate your feedback about the scheduling information. We're sorry for any inconvenience this may have caused and will work on improving communication to make sure you receive all scheduling details in good time.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Rhiannon P (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received an excellent service from all the carers following a two week stay in hospital. They gave her the confidence that she needed to get back on her feet and got her independence back. All the carers are extremely professional and hard working. The lead person even came to meet us in the
hospital before my mother left, despite it being her weekend off. I would highly recommend this company for service and professionalism.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your lovely review. It is good to hear that our teams responsiveness and support have helped your mum get back on her feet. Many thanks Karen

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Sue D (Wife of Client) published on 29 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted to receive care and support from Home Instead Newport and Cwmbran for the past 12 months.
Our package was adjusted to our individual needs and was flexible. Initially the support was for me having needed emergency surgery.
My husband got to know the carers so that when my
need ceased he agreed to companionship visits and these continue.
My husband looks forward to his companionship visits and enjoys a break from me. I am able to visir friends, family or shop.
He and his companion go for a ride, refreshment, chat and a short walk.
He has built a bond with a very special carer and really looks forward to his 2 hour visits.
Our experience with all the carers has been resoundingly positive. We have found the carers to be professional, caring, friendly, empathic and supportive. All carers are eager to understand and get to know their clients and family to ensure they give the best help and assistance possible.
We wholeheartedly recommend Home Instead to others.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

We are so happy our visits have had a positive impact on your husbands daily routine. Thank you for taking the time to write such a lovely review. Many thanks.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from M G (Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. Helped us out of real spot when we were let down by care providers. They came to the hospital prior to discharge and were there on discharge. Staff are punctual, friendly and professional. They don't rush me and I feel safe and listened to.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. Its good to hear that our team acted quickly to get you out of hospital and are providing the service you deserve. All the best.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from A D (Client) assisted by family/friend published on 22 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband had a carer 3 times a day. They were so very much missed when he passed in January 2024. I decided to have a companion call every weekday in the afternoon. I find them all so kind, friendly, and very willing to help with any chore that needs to be done.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for taking the time to write such a lovely review. It's wonderful to hear you have built up a lovely relationship with the care professionals who cared for your husband. Many thanks, Karen

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from W B (Husband of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my wife since February 2023. We have 2 carers per visit. Carers are very friendly, well-trained professionals. Their performance is regularly monitored by their supervisor/manager The time allocated to each visit means they can form a good relationship with the client.
The app provides a summary of each visit and gives notice about which carers will make future calls. We are very pleased with the service.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for taking the time to write a lovely review. It's so good to hear how happy you both are with the service. Many thanks, Karen

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from M J (Daughter of Client) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly professional service, All care professionals give quality care with compassion and empathy, Maintaining the dignity of the client while befriending.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your kind words, we are so happy we are able to make a difference. Many thanks, Karen.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from S P (Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I owe Home Instead so very much. My husband died on the 3rd of January 2018 aged 78 not unexpectedly but a shock nevertheless. Now I can't quite recall if Home Instead were visiting us already or if it was just after that. Several ladies came along and were all very lovely and eventually, to suit days
and times, my present lady became my special visitor. Luckily we had loads of common interests that we gelled straight away, it was a tremendous bonus. So cheers and thanks Home Instead.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for completing a review and for your kind words. It's lovely to hear that you are enjoying the company of your support team.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from R B (Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is extremely helpful and willing to do whatever is asked of her.
She is always cheerful and works very hard.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. Its great to hear that you are finding your care support so helpful.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Martyn S (Son of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience with Home Instead Newport has been superb, my mother has daily support and the support staff are fantastic. My mother was very nervous at the start but now she absolutely loves the time with the support staff and she does more now than she has done over the last few years, walking/ food
shopping/clothes shopping and help around the house - it has brought a huge level of independence and company for her. She tells me that she feels the support staff are like daughters she never had!

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you Martyn for your lovely feedback. It's so good to hear how much your mum loves the time with her support team. Thanks for your support. Best wishes.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Heather W (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received care in her own home from Home Instead for several years. Initially she had twice-daily two-hour visits, but since the first lockdown she needed much more.
Since then she has had live-in care and it has been (occasionally literally) a lifesaver.
She will be one hundred soon, so we
are no "spring chickens" either, and neither we nor other family members live near her, so she relies very much on Home Instead for companionship, care and general help with day-to-day living. As Mum is house-bound and now profoundly deaf she would have great difficulty in communicating by phone or letter, and no longer uses the computer.
Despite her impending century she remains very independently-minded and she finds it a huge comfort to still be in her own home with her own space, belongings and garden, all of which Home Instead care gives.
The cost is expensive, but the care is individual, which would be unlikely in a home (which charges a similar amount).

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you so much for writing a review. It's great to hear that your mum is doing so well and her support has been a lifesaver. What an incredible achievement to reach 100 years of age.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Wendy T (Daughter-in-law of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I live in America, so providing home help for my mother-in-law in Wales was a necessity. Home Instead we're easy to work with from the beginning and gave us piece of mind when we could not be there. The caregivers were both professional and comforting in the care that they gave, and we
could not express our gratitude or give a higher recognition of this company for all they were able to do for our family during often challenging times.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from R B (Husband of Client) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers have proved to be very professional and conscientious in their jobs. Unhappy with the cost increase, above rate of inflation.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. We are really pleased that you are happy with the care we are providing. Sorry to hear you are unhappy with the price increase, but our staff have benefited from a well-earned pay rise also above the rate of inflation. Best wishes.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Jane S (Daughter of Client) published on 9 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for Mum to receive care in her own home for a period of 15 months between December 2021 and April 2023. She was a very independent lady who feared the prospect of allowing carers into her own home, but quickly appreciated the kindness, care and efficiency of all who came to look after her.
Mum was blessed with having a small group of well-matched carers who became genuine friends over the year and provided exactly the level of friendship, care, practical service and support she needed. Communication and flexibility of arrangements was good, often in difficult circumstances and all of our family will always be grateful.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from A M (Daughter-in-law of Client) published on 3 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were extremely helpful and understanding at a very difficult time for the family when individual was very unwell.
Contacted us when found individual unwell.
One of carers in particular built up trust with a stubborn individual to eventually give personal care when required.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your feedback. Is good to hear that our Care Professionals are so valued doing such a fantastic job.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from K C (Friend of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic in looking after an elderly friend of the family. They are a pleasure to have come in and really brighten up her day. The Care Professionals are kind and thoughtful and no ask is too big for them. They ensure my friend is treated with dignity and respect and endeavour
to keep her as independent as possible in her own home. The hour long visits are brilliant as it ensures that she doesn’t feel rushed and she is able to build a good bond with the Care Professionals.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you very much for the feedback. We are delighted that your friend and the family around her is having a great experience with Home Instead. We will always find a way to ensure that your friend has the best quality care she deserves.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Penny C (Daughter of Client) published on 22 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my dad for several months now. It is the first time he has had to have support from anyone outside the family and I think we all viewed the prospect with trepidation. He has several carers, but 2 main ones - who are both so kind, caring, friendly and professional.
It's great to know he is being looked after so well.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the fantastic feedback. I have shared this with your fathers Care Professionals.

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from Allen L (Son of Client) published on 22 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides three daily visits to my mother. Between us, we agreed an assistance package that has been invaluable to my mother and the family. The package is comprehensive and flexible and is adjusted periodically to suit Mother's needs. She looks forward to the carer visits, enjoys their
company, and is being very well looked after. The communication between myself and Home Instead works very smoothly. All calls are answered and follow-up is prompt. Mum's family members all live over 120 miles from her, so 'drop-in' visits are not possible. Hence, the carer visit reports, posted on the app, are invaluable and confirm to us that she is comfortable and receiving first-class daily care.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the great feedback on your mother's care. I will share this with the team

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Review of

Home Instead (Newport, Cwmbran & Chepstow)

from J M (Daughter-in-law of Client) published on 22 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy overall with the care provided. The team are approachable and aim to provide holistic care. I feel at ease that my father-in-law will be cared for. I have been able to arrange last minute care when required.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the fantastic feedback for your father-in-law.

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