Home Instead in Hertfordshire | 7 Home Care Providers

Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from David S (Son of Client) published on 2 October 2025 Submitted via Website • Report

Overall Experience

Excellent service - every staff member I came into contact with was highly professional and very caring. My mum has a range of needs, and before she had to finally go into a care home, she had two years of care with Home Instead and they were incredible. My mun formed really lovely and meaningful friendships

with many of her carers, who without exception would go the extra mile for her. It gave me great peace of mind to know she was so well and reliably looked after.
I can say with some confidence how just good Home Instead are because I am able to compare them to the previous eight years of care with other providers in the local area, some of whom were okay - but all were unreliable (and sometimes they wouldn't turn up at all). Not a problem with Home Instead, who provided well over 1000 hours of care for us without fault.
So yes, you can get cheaper care providers, but you can't get better.

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Review of
Home Instead North Herts
from Celia B (Client) published on 26 September 2025 Submitted via Website • Report

Overall Experience

I would like to put in writing my sincere thanks to Cindy and Hayley for all the care and attention they gave me over the past few months while I was unwell. They both carried out any tasks I needed help with willingly and thoroughly..
Hayley was always kind and efficient. Cindy went the 'extra

mile'. She was never judgemental and encouraged me to believe in myself again and helped me regain my confidence.
The staff in the Home Instead office always dealt quickly and efficiently with any of our queries.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you so much for your kind words. We're delighted to hear how well Cindy and Hayley supported you, and we'll be sure to share your appreciation with them and the office team. It means a great deal to know their care has made such a positive difference.

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Review of
Home Instead (Hemel Hempstead & Chilterns)
from A G (Stepdaughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Home Instead have been first class in helping us to care for my step-mum. As we live a long way away the daily reports about each care visit give us a huge amount of comfort. It is clear that my step-mum is really enjoying her visits and her trips out. Everyone is mindful of how she is feeling on the

day and able to adjust her routines accordingly. Home Instead have also been able to step in at short notice for emergency dental treatment when we were unable to get down in time. We could not have asked for more. The carers have enabled my stepmum to live her life to the full and enjoy however long she has left and we couldn't be more grateful.

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Review of
Home Instead (Watford)
from Gail S (Daughter of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Home Instead Watford have been providing care and supporting my Mum since March this year. We lost my Dad last year and Mum has suffered so many debilitating falls since then and has now been diagnosed with Alzheimer's. I don't live locally so finding Home Instead Watford has been a lifeline for both

of us; the understanding and empathy from the office team and carers has been exceptional who always consider my Mum's opinions and feelings. Despite her reluctance to have care she is now having regular calls and really likes the ladies especially her drive outs or sometimes a coffee stop, it gives her a sense of independence. The team have all been such a great source of support and I feel that they genuinely care for Mum. We have had a few problems with her health too and both the ladies in the office and carers have gone out of their way to ensure Mum has the medical support she needs as well as safe home. I can't recommend HIW highly enough.

Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. It means the world to us to know that your mum is feeling more comfortable with her visits and even enjoying her outings and coffee stops. Building trust and helping her keep that sense of independence is exactly what we hope to achieve. We're also so glad that you feel supported too - caring for families is just as important to us as caring for our clients. Please know we'll continue to be here for both you and your mum every step of the way.

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Review of
Home Instead (Cuffley, Cheshunt & Harlow)
from R S (Client) published on 28 August 2025 Submitted via Website • Report

Overall Experience

All carers and office staff have always been Very helpful in all my needs cleaning and hygiene and on my road to rebilitation and recovery. It is a very friendly service and alway there to help with anything I need. I would highly recommend the service

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Review of
Home Instead North Herts
from A J (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Home Instead have cared for my father for over a year. Not having entered into the carers world and the anxiety my family had over starting it, it worked out well for Dad and he really enjoyed seeing his carer each morning.
If there were any issues, they were dealt with swiftly and professionally.

I would recommend the company to others .

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you so much for your kind words. We're so pleased to hear that your dad enjoyed his visits and that we were able to help make the transition into care a positive experience for your family. Your recommendation means a lot to us.

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Review of
Home Instead (Watford)
from Sarah P (Daughter of Client) published on 7 August 2025 Submitted via Website • Report

Overall Experience

Home Instead Watford have been providing care for my Mum for the last couple of years. Initially she only needed a carer visit a couple of times a week, but more recently we have increased this to daily. They have been there to offer companionship, help her prepare an evening meal, and help her with

any other daily tasks that she finds difficult. All of the carers that she has met have been lovely, very friendly and eager to help. And the office team have also been very helpful and flexible as Mum's needs have changed over time, in terms of both amending her care plan and suggesting ways that Mum can be better supported. The visits have definitely enhanced Mum's life over the last couple of years, and have enabled her to stay at home for longer than would otherwise have been possible. We wouldn't hesitate to recommend Home Instead to anyone else needing to arrange care for themselves or loved ones.

Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're delighted to hear that our carers have made a positive difference to your Mum's life and helped her stay at home comfortably.It means a lot to know that both our carers and office team have been able to support you through the changes in her needs. Your recommendation is truly appreciated.

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Review of
Home Instead (Watford)
from Ann S (Daughter of Client) published on 1 August 2025 Submitted via Website • Report

Overall Experience

Home Instead Watford has been providing care for my 99-year old mother for several years. We started using the service for housekeeping/cleaning, to take the strain off my mother who was caring for my terminally ill father. She now has Alzheimer's and her care needs have increased. The Care Pros still

provide a cleaning service, but also 3 x daily personal care & wellbeing visits...these cover all aspects of personal hygiene, medication, hydration, supervising lunchtime meals-on-wheels and very importantly company & social interaction - the list of tasks is VERY long. The Care Pros all have their own styles and they provide thoughtful, professional care day-in-day-out. They have relieved me of much work and worry. The Watford office team is excellent: dealing with emergency situations, last minute changes to the schedule/care needs and feeding back concerns raised by the care pros. Nothing is too much trouble, communication is great and I feel totally supported. Highly recommended.

Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're honoured to support your mother and your family, and it's wonderful to hear that our Care Professionals and office team have made a positive difference. Your feedback means a great deal to us, and we're committed to continuing the high standard of care you've come to rely on.Warm regards,The Home Instead Watford Team

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Review of
Home Instead (St Albans)
from Yvonne B (Client) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

A particular staff member is a first class carer. Excellent infact.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your wonderful review-we will of course pass your compliments on to the Care professional concerned!

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Review of
Home Instead (St Albans)
from Florence C (Client) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your review- we really appreciate it when clients take the time to review our services and share their experiences with others.

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Review of
Home Instead North Herts
from John M (Son of Client) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided excellent home care for my mother for several years prior to her moving into a care home last month. Throughout this time she has had a regular team of carers who have got to know her well and enabled her to stay in her own home for as long as possible. It has been so reassuring

for us to know that we had a reliable and caring service for her, with the most brilliant carers who continued to encourage my mother to remain independent, whilst stepping in when she clearly need help. Over recent years as her condition deteriorated, the Home Instead office were able to act very quickly and increase the level of care and number of visits, but still keep the same regular team of carers. The team were always available for us to discuss any concerns and came up with solutions which always worked. We would have no hesitation in recommending this kind, professional, responsive and caring service who have given us peace of mind.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you so much for your kind words. We're truly grateful for the opportunity to support your Mum, it was a pleasure. We are so pleased to hear that our team were able to provide the care and reassurance your family needed. Your feedback means a great deal to us.

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Review of
Home Instead (East Herts and Uttlesford)
from D A (Daughter of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service

and always just a phone call away . I highly recommend this branch of Home Instead .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your incredibly kind message. We are truly touched to hear that you felt supported and cared for during such an emotional and difficult time.It means a great deal to all of us at Home Instead East Herts to know that our team was able to provide comfort and care not only to your Father but to you as well. I will make sure that the two team members you mentioned receive your heartfelt praise-they will be very moved to know the positive difference they made.Providing compassionate, person-centred care is at the heart of everything we do, and it is always humbling to receive such genuine appreciation from the families we support.

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Review of
Home Instead (East Herts and Uttlesford)
from M C (Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and

i have extended this to 3 weeks .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for sharing your experience. We're really pleased to hear that your recovery has been going well and that our Live-In Carer has provided the support you needed during this important time.It means a lot to know you felt professionally cared for, attentively supported, and genuinely helped in every way. Extending your booking from two to three weeks is a real vote of confidence, and we're grateful for your trust.Wishing you continued strength and a smooth recovery-remember, we're always here if you need us again

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Review of
Home Instead (St Albans)
from I T (Client) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

My carer is first class. She does everything well.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review. We aim to provide a first class service at all times and so pleased we are achieving this.

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Review of
Home Instead (St Albans)
from M H (Client) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

My experience from start to now has run smoothly, and by now, I know I can rely on the service.
Many of my friends are envious of the care I receive.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your lovely review. Our team work really hard to ensure our clients get the best possible experience.

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Review of
Home Instead (East Herts and Uttlesford)
from L V (Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

I am very happy with the ladies that have been helping me .They seem allways cheerful and helpful nothing is too much trouble. I have found it lovely to have someone to chat with and help with some chores that I used to do but am not able now .

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Review of
Home Instead (East Herts and Uttlesford)
from Sam W (Son of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

Very professional and courteous. My parents have been very satisfied with the level of care overall so far. The services you provided has given me a great deal of peace of mind knowing my parents are being looked after professionally.

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Review of
Home Instead (East Herts and Uttlesford)
from Sean B (Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

I have no comments some the men are bit week.in terms of looking for sort I find the woman are better deal with person care when it comes to disability and personal care. In cheek for sorts.
It would be helpfully if asking if I need help.

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Review of
Home Instead (East Herts and Uttlesford)
from M P (Husband of Client) published on 27 May 2025 Submitted via Website • Report

Overall Experience

Taken a little time to get the right team but now good. Difficult to get the visit times requested but hopefully this will improve
Overall a good start and I now have at least ten people that are always reliable friendly and do a very good job.

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Review of
Home Instead (St Albans)
from A H (Daughter of Client) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

Visit to learn about administering eye drops following cataract surgery. Completed care plan. Demonstrated drops. Friendly, thorough and professional carer.
Visit to my Dad.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your great review-it is so good to see that our clients understand and support us in making sure our staff are fully competent in caring for our clients.

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Home Care Providers Owned by Home Instead in Hertfordshire

Home Instead Locations in Hertfordshire (7)

Home Instead Reviews in Hertfordshire (369)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead North Herts

Home Instead (Hemel Hempstead & Chilterns)

Home Instead (Watford)

Home Instead (Cuffley, Cheshunt & Harlow)

Home Instead North Herts

Home Instead (Watford)

Home Instead (Watford)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead North Herts

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (St Albans)

Awards / Recognitions (9)

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