Home Instead in Hertfordshire | 7 Home Care Providers

Review of
Home Instead North Herts
from A J (Daughter of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Home Instead have cared for my father for over a year. Not having entered into the carers world and the anxiety my family had over starting it, it worked out well for Dad and he really enjoyed seeing his carer each morning.
If there were any issues, they were dealt with swiftly and professionally.

I would recommend the company to others .

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you so much for your kind words. We're so pleased to hear that your dad enjoyed his visits and that we were able to help make the transition into care a positive experience for your family. Your recommendation means a lot to us.

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Review of
Home Instead (Watford)
from Sarah P (Daughter of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

Home Instead Watford have been providing care for my Mum for the last couple of years. Initially she only needed a carer visit a couple of times a week, but more recently we have increased this to daily. They have been there to offer companionship, help her prepare an evening meal, and help her with

any other daily tasks that she finds difficult. All of the carers that she has met have been lovely, very friendly and eager to help. And the office team have also been very helpful and flexible as Mum's needs have changed over time, in terms of both amending her care plan and suggesting ways that Mum can be better supported. The visits have definitely enhanced Mum's life over the last couple of years, and have enabled her to stay at home for longer than would otherwise have been possible. We wouldn't hesitate to recommend Home Instead to anyone else needing to arrange care for themselves or loved ones.

Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're delighted to hear that our carers have made a positive difference to your Mum's life and helped her stay at home comfortably.It means a lot to know that both our carers and office team have been able to support you through the changes in her needs. Your recommendation is truly appreciated.

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Review of
Home Instead (Watford)
from Ann S (Daughter of Client) published on 1 August 2025

Submitted via Website • Report

Overall Experience

Home Instead Watford has been providing care for my 99-year old mother for several years. We started using the service for housekeeping/cleaning, to take the strain off my mother who was caring for my terminally ill father. She now has Alzheimer's and her care needs have increased. The Care Pros still

provide a cleaning service, but also 3 x daily personal care & wellbeing visits...these cover all aspects of personal hygiene, medication, hydration, supervising lunchtime meals-on-wheels and very importantly company & social interaction - the list of tasks is VERY long. The Care Pros all have their own styles and they provide thoughtful, professional care day-in-day-out. They have relieved me of much work and worry. The Watford office team is excellent: dealing with emergency situations, last minute changes to the schedule/care needs and feeding back concerns raised by the care pros. Nothing is too much trouble, communication is great and I feel totally supported. Highly recommended.

Reply from Stephanie Turner, Business Development Manager at Home Instead (Watford)

Thank you so much for your kind words. We're honoured to support your mother and your family, and it's wonderful to hear that our Care Professionals and office team have made a positive difference. Your feedback means a great deal to us, and we're committed to continuing the high standard of care you've come to rely on.Warm regards,The Home Instead Watford Team

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Review of
Home Instead (St Albans)
from Yvonne B (Client) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

A particular staff member is a first class carer. Excellent infact.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your wonderful review-we will of course pass your compliments on to the Care professional concerned!

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Review of
Home Instead (St Albans)
from Florence C (Client) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your review- we really appreciate it when clients take the time to review our services and share their experiences with others.

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Review of
Home Instead North Herts
from John M (Son of Client) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided excellent home care for my mother for several years prior to her moving into a care home last month. Throughout this time she has had a regular team of carers who have got to know her well and enabled her to stay in her own home for as long as possible. It has been so reassuring

for us to know that we had a reliable and caring service for her, with the most brilliant carers who continued to encourage my mother to remain independent, whilst stepping in when she clearly need help. Over recent years as her condition deteriorated, the Home Instead office were able to act very quickly and increase the level of care and number of visits, but still keep the same regular team of carers. The team were always available for us to discuss any concerns and came up with solutions which always worked. We would have no hesitation in recommending this kind, professional, responsive and caring service who have given us peace of mind.

Reply from Jo Hooper, Registered Manager at Home Instead North Herts

Thank you so much for your kind words. We're truly grateful for the opportunity to support your Mum, it was a pleasure. We are so pleased to hear that our team were able to provide the care and reassurance your family needed. Your feedback means a great deal to us.

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Review of
Home Instead (East Herts and Uttlesford)
from D A (Daughter of Client) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Absolutely amazing service . Fantastic staff who interacted and cared for my Father in his last week . A special shout out to two staff members in particular who not only cared for my Father but made sure I was ok too, I am not sure I would have coped so well without them . A very caring service

and always just a phone call away . I highly recommend this branch of Home Instead .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your incredibly kind message. We are truly touched to hear that you felt supported and cared for during such an emotional and difficult time.It means a great deal to all of us at Home Instead East Herts to know that our team was able to provide comfort and care not only to your Father but to you as well. I will make sure that the two team members you mentioned receive your heartfelt praise-they will be very moved to know the positive difference they made.Providing compassionate, person-centred care is at the heart of everything we do, and it is always humbling to receive such genuine appreciation from the families we support.

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Review of
Home Instead (East Herts and Uttlesford)
from M C (Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I have had a recent operation and needed the support of a Live -In Carer for my recovery . I live alone . I have been very pleased with the support which i have received . Very professional , attentive and helpful in every way . The original booking was for 2 weeks from my discharge from hospital and

i have extended this to 3 weeks .

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for sharing your experience. We're really pleased to hear that your recovery has been going well and that our Live-In Carer has provided the support you needed during this important time.It means a lot to know you felt professionally cared for, attentively supported, and genuinely helped in every way. Extending your booking from two to three weeks is a real vote of confidence, and we're grateful for your trust.Wishing you continued strength and a smooth recovery-remember, we're always here if you need us again

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Review of
Home Instead (St Albans)
from I T (Client) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My carer is first class. She does everything well.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely review. We aim to provide a first class service at all times and so pleased we are achieving this.

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Review of
Home Instead (St Albans)
from M H (Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

My experience from start to now has run smoothly, and by now, I know I can rely on the service.
Many of my friends are envious of the care I receive.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you so much for your lovely review. Our team work really hard to ensure our clients get the best possible experience.

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Review of
Home Instead (East Herts and Uttlesford)
from L V (Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

I am very happy with the ladies that have been helping me .They seem allways cheerful and helpful nothing is too much trouble. I have found it lovely to have someone to chat with and help with some chores that I used to do but am not able now .

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Review of
Home Instead (East Herts and Uttlesford)
from Sam W (Son of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Very professional and courteous. My parents have been very satisfied with the level of care overall so far. The services you provided has given me a great deal of peace of mind knowing my parents are being looked after professionally.

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Review of
Home Instead (East Herts and Uttlesford)
from Sean B (Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

I have no comments some the men are bit week.in terms of looking for sort I find the woman are better deal with person care when it comes to disability and personal care. In cheek for sorts.
It would be helpfully if asking if I need help.

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Review of
Home Instead (East Herts and Uttlesford)
from M P (Husband of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Taken a little time to get the right team but now good. Difficult to get the visit times requested but hopefully this will improve
Overall a good start and I now have at least ten people that are always reliable friendly and do a very good job.

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Review of
Home Instead (St Albans)
from A H (Daughter of Client) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Visit to learn about administering eye drops following cataract surgery. Completed care plan. Demonstrated drops. Friendly, thorough and professional carer.
Visit to my Dad.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your great review-it is so good to see that our clients understand and support us in making sure our staff are fully competent in caring for our clients.

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Review of
Home Instead (Watford)
from D B (Client) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

I have received care from these carers over the 6 months I have been a client. Though three quite different characters have all treated me with respect, efficiency and friendship. We have enjoyed interesting conversations, and the time spent together each day has been well spent and cheerful.

Reply from Stephanie Turner, Recruitment Manager at Home Instead (Watford)

Thank you for your kind words and wonderful review. We are so glad to hear the time you spend with your care professionals is full of friendship, and meaningful conversations. Thank you for trusting Home Instead Watford to support you.

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Review of
Home Instead (East Herts and Uttlesford)
from J B (Daughter of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

I have been very happy and reassured by the care my Mother has received, and the client support through the office.
There is a high number of staff and having a different person every day can be a little stressful for Mum - but they are well trained and professional.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words. We're really pleased to hear that you've felt happy and reassured by the care your mum is receiving, and that our office team has been supportive too - that means a lot to us.We completely understand how having different carers can feel unsettling, especially for someone who values consistency. While we do have a large team to ensure reliability and coverage, we always aim to strike a balance between flexibility and familiarity. Your feedback is really helpful and we'll definitely keep this in mind as we continue reviewing her care plan.

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Review of
Home Instead (East Herts and Uttlesford)
from Diana A (Partner of Client) published on 21 May 2025

Submitted via Website • Report

Overall Experience

Office always efficient and kind. Personal care last year very good and reliable. Ongoing home care the same -reliable and thoughtful. We have recommended H I to friends who have also found the service very good.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you've found our care team to be reliable, thoughtful, and kind - both in the past and in your ongoing support.It means a great deal to us that you've recommended Home Instead to friends, and even more so that they've had a positive experience too.We'll be sure to share your lovely comments with the team - they'll be chuffed!

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Review of
Home Instead (East Herts and Uttlesford)
from Wendy C (Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

Staff always friendly and helpful. When arranging visits they are flexible to my needs and provide extra care when needed.

I am provided with up-to-date information regarding visits and invoices.

I find the reviews helpful and informative.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words. We're delighted to hear that you find our team friendly, helpful, and flexible to your needs. Providing high-quality, personalised care is always our top priority, and it's wonderful to know that you feel supported-especially when extra care is needed. We're also pleased that the updates on visits and invoices have been helpful. Keeping you informed and reassured is an essential part of the service we aim to deliver. Thank you again for your feedback-it truly means a lot to us!

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Review of
Home Instead (East Herts and Uttlesford)
from Pearl H (Wife of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

My husband has been cared for by Home Instead, personal care, for a substantial time. We had previous experience of 2 other companies who, for varying reasons, were not good and, at times, caused my husband distress.

Since being with Home Instead [recommended to me by a friend], we have received

nothing but excellent service, not just from the carers who have become friends, but also from the staff.

The Carers are, exactly that, carers, kind, professional, efficient and with empathy for my husband, never impatient or brusque. it is not an easy job but they are aware that my husband is an individual and they treat him with dignity and humanity.

The administration staff are always supportive and do everything they can to make our lives easier. Any request is responded to efficiently and supportively.

I frequently recommend this company to any one who I know is looking for good care for their loved ones..

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you for your kind words. We're thrilled our carers and admin team have made a positive difference for your husband and you. Your recommendation means so much to us.

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Home Care Providers Owned by Home Instead in Hertfordshire

Home Instead Locations in Hertfordshire (7)

Home Instead Reviews in Hertfordshire (364)

Home Instead North Herts

Home Instead (Watford)

Home Instead (Watford)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead North Herts

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (St Albans)

Home Instead (St Albans)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (St Albans)

Home Instead (Watford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

Home Instead (East Herts and Uttlesford)

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