Home Care Providers Owned by Home Instead in Essex

You will all be truly missed and hope our paths cross in her new home xx

I cannot recommend them highly enough.

A fantastic group of caring and empathetic professionals, supported by a team of excellent staff. I could not ask for a better experience for my mother, we would be lost without Home Instead. This is not just the incredible individuals that visit my Mothere several times a day to offer hands on care and companionship, but also the fantastic support that the staff in the office have consistently provided to her and us as family.

My brother, sister & I were recommended H I by a friend. Our 97 y/o mother is adamant she wishes to remain at home and HI has enabled us to achieve exactly this. The carers are all the most charming, kind and wonderful people, flexible, humorous and efficient . This set-up is a million times nicer than even the 'best' residential homes we looked at initially.

The carers who look after our grandad over the weekends are absolutely lovely. They are always so calm, kind and patient with him, and greet him with a lovely smile and a friendly chat every time they arrive.

It's so nice to see the bond they have built with him. He is happy and comfortable in their company, which means so much to us as a family.

Knowing he is in such safe, caring hands gives me real peace of mind. It means I can relax and get some much-needed rest, knowing he is being well looked after and treated with such kindness and respect.

We really appreciate everything you do. Your care, warmth and dedication do not go unnoticed. Thank you for looking after our grandad so wonderfully.

Home Instead have been excellent in helping with the ongoing and constantly changing care needed for my 92 year old mum . The lady that visits my mum daily has been a great help and support to my mum. Care has been reliable and consistent, nothing is too much trouble from helping with the housework, dispensing her medication and providing company for mum daily. Communication with Home Instead office staff via phone or email has all been very positive and efficient and I am confident that any changes needed in the future will be handled the same way.

Home Instead Colchester have been supporting our dad since January 2023, following the loss of our mum, and we cannot recommend them highly enough.

Alongside invaluable help with household tasks, laundry, bedding, food and deliveries, the team provides something even more important: genuine companionship, friendship and kindness, particularly as Dad's mobility has declined.

Having regular team members has been a great comfort to Dad, and their support and guidance have also been invaluable to us as his daughters. Layla, the manager, takes a personal interest in Dad's wellbeing, checking in and helping ensure his care plan meets his changing needs.

The whole team is trustworthy, thoughtful and always willing to help. Dad would happily spend more time with them if he could! We are eternally grateful for everything they have done for Dad and our family over the years. They have made a real difference to his life and our peace of mind. We wholeheartedly recommend Home Instead Colchester

All good reassuring to know that mum is being cared for by a caring and professional set of people. The carer completes the agreed tasks and sits and talks to mum which gives her focus and raises her mood for the start of the day.

I was impressed with all the Home Instead team from day one. This includes not only the amazing dedicated professional carers who came out to the family home to attend to my parents' needs, but also to the lovely ladies who work behind the scenes in the office and the wonderful Manager. The caring, compassionate, reliable and attentive service shown towards myself and my parents was absolutely fantastic. I was delighted that Home Instead instituted regular reviews ensuring that changes to my parents' needs were constantly evaluated. Nothing was too much trouble for the Home Instead staff who always gave more than 100 percent. They would even respond to phone calls/emails which I often sent late after normal office weekday opening hours and at weekends. They even took time out of their busy schedule to visit my mother in hospital - and for no charge! Thank you Home Instead for showing so much kindness and making mine and my parents' twilight years so comfortable and stress free.

caring, compassionate and empathetic. Initially there was much physical support but as my strength returned the support became psychological - often we just talked, which helped me reconnect with the outside world. I have such high regard for all the carers who supported me during a difficult time. Thank you, all of you. I can highly recommend Home Instead. David B

Home Instead have been central to my parents' care for a long time. Their carers provide thoughtful, reliable support for our Mum, who has both medical needs and communication challenges. They adjust their approach to ensure she feels safe, understood and respected. They have also been outstandingly flexible in emergencies, stepping in without hesitation and working with us to resolve issues quickly. The visit update app adds real transparency and peace of mind, allowing us to see exactly how each visit has gone. The team work closely with us and with other professionals, responding swiftly to our needs. Support has been extended to medical appointments, visits to see Dad and social time out for Mum for coffee and a break. With Dad now in care, Home Instead have demonstrated consistency, skill and responsiveness which is crucial in keeping Mum living at home.

These wonderful ladies cared for my husband for almost six years until he passed. We as a family couldnt have asked for anyone better. Always kind and respectful to us all. They were like friends coming in every day.

The overall HI experience is excellent. The carers are kind, thoughtful and dependable. I get the impression that they adjust their care very well to a very wide range of needs. The administrators are flexible, transparent and communicative, supporting a very effective overall package.

Very friendly, flexible and accommodating. They look after mum with care and consideration and will move things around at short notice to meet appointments. Mum has recommended them to other friends who might be looking for help.

The ladies providing day to day care are also a lifeline to me and their care has allowed me to maintain my relationship as a daughter. I also believe that their interaction with mum has meant that her dementia symptoms have remained stable. Mum and Dads lives are so much better and thanks to the care from HI and I know mum looks forward to seeing her care ladies.

I can't say enough good things about Home Insteads's care. My Mum is 94 and spent some time in a care home, but we got her home with the help of HI and she is now in her fourth quality year back in her own house surrounded by her own things, enjoying her garden and watching the birds. Although there is always some rotation of HI staff visiting Mum she has got on very well with every one of the carers. One of the things I most appreciate is that the carers allow and encourage Mum's independence, which is important to her. On the other had, the carers always go the extra mile when Mum does need help with anything.

From the start, the service provided is more than mere duty but creating a compassionate relationship with Mum judging her needs. It is more akin to visiting friends creating a balanced situation where Mum still feels she has independence. The level of care has effortlessly grown as Mum's needs advance. Also the care goes above and beyond when unplanned incidents occur by staying longer accompanying her to hospital (and visiting). It is very worthy to add that Home Instead staff are also compassionate and approachable by me who often needs to 'offload' the emotions of experiencing an ageing mother. I such situations Home Instead have imparted experience and knowledge to problem solve and reassure. Home Instead have a wealth of knowledge experience and has obviated the need for various 'help' services.

Thank you Home Instead Colchester & I am truly grateful for the continuing help & support you all provide.

I would thoroughly recommend Home Instead to anyone thinking of having help in their own home.

For nearly three years, my mum has received exceptional care from Home Instead, and I cannot rate them highly enough. The carers are kind, compassionate and genuinely caring. They always put Mum at the centre of her care and support her to make her own choices. Since receiving support from Home Instead, Mum's health and wellbeing have improved significantly, and she enjoys the companionship and friendship the carers provide. What makes Home Instead stand out is that they truly put people first. During difficult times, they have also shown kindness and understanding towards me as her daughter, which has meant a great deal. I particularly value that they never send a new carer without first introducing them to Mum, helping her feel comfortable, safe and reassured. Having them has taken a huge weight off my shoulders while balancing work, and caring responsibilities. The team consistently goes above and beyond, and I am incredibly grateful for everything they do. I highly recommend them.