Home Instead in Essex | 9 Home Care Providers

Review of
Home Instead (Basildon)
from Julie B (Daughter of Client) published on 13 August 2025

Submitted via Website • Report

Overall Experience

Cannot thank the carers and office staff enough for their quick actions when my mum had a couple of falls, Their professionalism and care shown to my mum was exceptional, They always put her needs first, would highly recommend this care company for your loved ones

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words and recommendation. We are so pleased to hear that our Care Professionals and office team were able to respond quickly and support your mum when she needed us most. The safety, wellbeing, and dignity of those we care for are always our top priority, and it means a great deal to know our actions made a difference. I will ensure your feedback is shared with the whole team it will mean the world to them.

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Review of
Home Instead (Braintree)
from Mel F (Daughter of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience

When Mum moved from Home Instead in Hertfordshire to Suffolk, we assumed we would find another branch locally to continue the high standards of care we had been accustomed to. Sadly in the Haverhill area this is not the case and whilst there are many branches around, none covered this area. It was really

worrying, until the fabulous team in Braintree under the wonderful management, came to our rescue. They adopted a real 'can do' attitude right from the start, despite their boundary being nearly an hour from Mum's new house. With some jigging of personnel, they found a lovely carer to care of Mum and she made the long round trip twice a week and we could not have asked for a more caring and compassionate person. Mum loves her to bits. The difference with this branch is they will bend over backwards to help you, and we could not have moved and settled Mum without their support. If I could lift their branch up and move them to Haverhill I would!! Would not hesitate to recommend

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to write this review which we very much appreciate. It was a pleasure to work with you and your sister to find a solution for your Mum's support during this settling in period of time after her move. We are very pleased that all went well and we will share your compliments with the team.

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Review of
Home Instead (Southend-on-Sea)
from Julie C (Daughter of Client) published on 9 July 2025

Submitted via Website • Report

Overall Experience

I cannot praise the service from Home Instead from all of the team from office to the ladies that provided the care for my dad. They looked after dad for a couple of years and as his needs changed they quickly reassessed his needs to make sure he was getting the best care. They developed really good

relationships with dad and would work with him whatever mood he was in.Earlier this year he started to deteriorate significantly, the ladies that came to help him were all exemplary, it made such a difference to a stressful and upsetting time for dad and us, as his family. Right up to when dad passed away everyone at Home Instead gave incredible support and care. We remain grateful for their care.

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Review of
Home Instead (Southend-on-Sea)
from Jill P (Client) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

I have found the company very caring and helpful. I'm very impressed by how both client and carers are watched up, and when and where possible. I highly recommend you. Thank you all for the help and support.

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Review of
Home Instead (Southend-on-Sea)
from Natalie W (Daughter of Client) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Home Instead have been amazing (especially 1 wonderful lady) in allowing Mum (85) to remain independent for as long as possible. We live over 2 hours away from Mum so Home Instead provided us with the reassurance that as well as providing company to Mum, someone was an extra pair of "eyes and ears"

on Mum whilst living alone. Mum's carer became a trusted friend to Mum, who looked forward to her visits. She also made the transition to an assisted living facility an adventure for Mum to look forward to and get excited about rather than a daunting experience of leaving her home of 55 years. We will be eternally grateful for your help, love and patience over the months that you spent with Mum. Thank you

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Review of
Home Instead (Epping Forest)
from Janet G (Daughter of Client) published on 9 June 2025

Submitted via Website • Report

Overall Experience

We were extremely happy with Home Instead from beginning to end of our experience. They made every decision so easy and changed things to meet our needs every time we asked as it was a learning curve for us managing my father.
All of the carers, without exception, were lovely & couldn't do enough

for dad & ourselves, including the office staff.
We would thoroughly recommend them.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for the lovely review. It was a pleasure caring for your father.

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Review of
Home Instead (Southend-on-Sea)
from K W (Daughter of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience

I have no hesitation in recommending Home Instead.

The services offered are tailored to the individual's needs. The services can be adapted to meet changing needs and enables people to stay in their homes for longer.

Caring is not just about the practical services but also the companionship that

Home Instead offer.

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Review of
Home Instead (Epping Forest)
from L J (Wife of Client) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience

Very positive, helpful, changed carer to accommodate my husbands needs.

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Review of
Home Instead (Southend-on-Sea)
from Susan S (Niece of Client) published on 30 April 2025

Submitted via Website • Report

Overall Experience

I would thoroughly recommend Home Instead if you are looking for care for a loved one in their own home. Their team of carers are totally reliable, very compassionate and I had peace of mind that my 98-year-old uncle and 95 year old auntie absolutely were in the safest hands.

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Review of
Home Instead (Basildon)
from J S (Daughter of Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mother's carers are good, polite and caring. We sometimes have problems with the arrangements for her care visits due to staffing difficulties. But most of the time her visits are at the preferred time.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your feedback. We're really pleased to hear that your mother's carers are providing a kind and caring service - that means a great deal to us. We understand how important consistency is, and while staffing challenges can occasionally affect visit times, we're always working hard to ensure continuity and meet preferred timings wherever possible. Your understanding and support are truly appreciated.

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Review of
Home Instead (Braintree)
from Gary S (Son of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From

managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.

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Review of
Home Instead (Basildon)
from Suzanne C (Daughter of Client) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Mum has had Home Instead carers come in daily for 9 months. The carers have been kind, thoughtful, patient and very caring towards Mum who is diagnosed with Alzheimer's disease. She has come to know her main carers very well and always enjoys talking to them during service.
Like any service it hasn't

always been smooth running, particularly in the winter when staff sickness happens, however, this has usually been resolved by office staff communicating with myself in a timely manner. Liaising with office staff is easy and queries answered promptly. Overall a very good service is provided. Thank you Home Instead.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's so wonderful to hear that your Mum has been receiving such thoughtful and compassionate care from the Home Instead Care Professionals. It sounds like they've really made a positive impact in her daily life, especially considering the challenges that come with Alzheimer's disease. It's also great to hear that, despite the occasional hiccup during the winter months, the office staff has been responsive and communicative. The fact that the service has remained overall very good speaks volumes about the team's dedication. Thank you for sharing your experience, and we appreciate your kind words.

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Review of
Home Instead (Basildon)
from Peter J (Son of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Great service. Mum really enjoys the company and it's great that they help with things that she either might struggle to do, or forget to and that I know that someone is there to check on her, when I'm not able to.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words! We're thrilled to hear that your mum enjoys the company and that our services help with things she may need support with. It's great to know that we can be there for her and give you peace of mind when you can't be around. We truly appreciate your trust in us and look forward to continuing to provide excellent care!

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Review of
Home Instead (Epping Forest)
from Pat S (Son of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

We first met Home Instead in early 2024 when my Father required home visit care. We had been recommended Home Instead by local friends and were very pleased from the outset.
Every dealing with them and all their staff has been amazing.
My parents are moving to Dorset and thankfully the company

also operates there so we will be transferring care via the same organisation. Thanks!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for doing the review. I'm so pleased everything has been great with Home Instead Epping Forest. Good luck with the move and the new local Home Instead!

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Review of
Home Instead (Braintree)
from Kate H (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems.
The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having

visits from the same team members helps her with continuity and knowing who to expect.
They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived.
The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide your comprehensive feedback which we will share with your Mum's care team. We welcome your continued input and we will strive to always maintain these standards.

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Review of
Home Instead (Basildon)
from Paula S (Daughter of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Parents report carers to be friendly and chatty, also have engaged my dad well and included mum in things which is crucial to building trust as the first time accepting carers into their home.
Dad has dementia and as such is confused but has accepted the carers to talk to.

Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)

Thank you for the positive feedback. We are glad we were able to support your dad and engage your mum with the visits.

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Review of
Home Instead (Braintree)
from Carol L (Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The whole end to end process with Home Instead Braintree is very professional and they really do care about you and your needs.
They do an onsite visit to meet you and establish your requirements.
They match you with the care givers.
The lovely ladies that helped me to recover from my surgery

were great, nothing was too much trouble and they went above and beyond.
Thanks to everyone from Home Instead for helping me

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you so much for taking the time to write this review which we so value. It has been a pleasure to support you during your recovery and we will be delighted your share your comments with our care team.

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Review of
Home Instead (Thurrock)
from L K (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Reliable and concerned for welfare of my dad.
Have time for a chat with my dad and don't rush out the door.
Treat my dad with respect.
Happy to contact us about important changes by text.
Overall very satisfied.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, we are pleased you are happy with the care that we provide.

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Review of
Home Instead (Thurrock)
from K P (Son of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Home Instead Thurrock support my mother to a high standard. The carers have never let us down. They have built a very good bond with my mum, and have really got to know her very well. If I phone to ask how she is, they give me an account of how mums day has been.
Without this support my mum wouldn't

be able to live at home.
Thank you all.

Reply from Jan Cole, Support Coordinator at Home Instead (Thurrock)

Thank you very much for your kind review, it is always good to hear how well our carer's get on with their client's.

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Review of
Home Instead (Southend-on-Sea)
from N T (Son of Client) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,

caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.

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Home Care Providers Owned by Home Instead in Essex

Home Instead Locations in Essex (9)

Home Instead Reviews in Essex (465)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Epping Forest)

Home Instead (Southend-on-Sea)

Home Instead (Epping Forest)

Home Instead (Southend-on-Sea)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Basildon)

Home Instead (Basildon)

Home Instead (Epping Forest)

Home Instead (Braintree)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Thurrock)

Home Instead (Thurrock)

Home Instead (Southend-on-Sea)

Awards / Recognitions (9)

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