Home Instead in Essex | 9 Home Care Providers

Review of
Home Instead (Southend-on-Sea)
from K H (Husband of Client) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

My wife Sally has been receiving a 2 hour visit for 9 months and an extra 34 hour visit recently. She has very much enjoyed and benefited from a great connection with her carer in taking her out to various venues and doing activities.
It's also of benefit and help to me knowing she is in good hands.

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Review of
Home Instead (Southend-on-Sea)
from J P (Son of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

This company has looked after my Mum in a most caring & professional manner.
They brighten her day whenever & whoever is on duty.
The overall service is superb.
Mum trusts them, feels safe & looks forward to the visits..
Throughly recommend Home Instead.

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Review of
Home Instead (Southend-on-Sea)
from Clare C (Daughter of Client) published on 11 September 2025 Submitted via Website • Report

Overall Experience

The carers were really helpful and supportive of my parents when they need care after recovering from an operation. They were very friendly and I thought the App, in which the carer would leave comments after visiting were very reassuring to read.
We would have no hesitation in using your services

again if our parents ever need help in the future.

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Review of
Home Instead (Southend-on-Sea)
from A S (Daughter of Client) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Carers for my Dad have gone above what's expected of them to ensure continuity of care. He has dementia and change is very hard for him. One carer came in on her day off so Dad wouldn't have to have a carer he didn't know.
They are all very good to my Mum too who finds my Dad's illness very difficult

at times.
Thank you!

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Review of
Home Instead (Basildon)
from Julie B (Daughter of Client) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Cannot thank the carers and office staff enough for their quick actions when my mum had a couple of falls, Their professionalism and care shown to my mum was exceptional, They always put her needs first, would highly recommend this care company for your loved ones

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words and recommendation. We are so pleased to hear that our Care Professionals and office team were able to respond quickly and support your mum when she needed us…read more

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Review of
Home Instead (Braintree)
from Mel F (Daughter of Client) published on 30 July 2025 Submitted via Website • Report

Overall Experience

When Mum moved from Home Instead in Hertfordshire to Suffolk, we assumed we would find another branch locally to continue the high standards of care we had been accustomed to. Sadly in the Haverhill area this is not the case and whilst there are many branches around, none covered this area. It was really

worrying, until the fabulous team in Braintree under the wonderful management, came to our rescue. They adopted a real 'can do' attitude right from the start, despite their boundary being nearly an hour from Mum's new house. With some jigging of personnel, they found a lovely carer to care of Mum and she made the long round trip twice a week and we could not have asked for a more caring and compassionate person. Mum loves her to bits. The difference with this branch is they will bend over backwards to help you, and we could not have moved and settled Mum without their support. If I could lift their branch up and move them to Haverhill I would!! Would not hesitate to recommend

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to write this review which we very much appreciate. It was a pleasure to work with you and your sister to find a solution for your Mum's support during this settling in…read more

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Review of
Home Instead (Southend-on-Sea)
from Julie C (Daughter of Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I cannot praise the service from Home Instead from all of the team from office to the ladies that provided the care for my dad. They looked after dad for a couple of years and as his needs changed they quickly reassessed his needs to make sure he was getting the best care. They developed really good

relationships with dad and would work with him whatever mood he was in.Earlier this year he started to deteriorate significantly, the ladies that came to help him were all exemplary, it made such a difference to a stressful and upsetting time for dad and us, as his family. Right up to when dad passed away everyone at Home Instead gave incredible support and care. We remain grateful for their care.

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Review of
Home Instead (Southend-on-Sea)
from Jill P (Client) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

I have found the company very caring and helpful. I'm very impressed by how both client and carers are watched up, and when and where possible. I highly recommend you. Thank you all for the help and support.

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Review of
Home Instead (Southend-on-Sea)
from Natalie W (Daughter of Client) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Home Instead have been amazing (especially 1 wonderful lady) in allowing Mum (85) to remain independent for as long as possible. We live over 2 hours away from Mum so Home Instead provided us with the reassurance that as well as providing company to Mum, someone was an extra pair of "eyes and ears"

on Mum whilst living alone. Mum's carer became a trusted friend to Mum, who looked forward to her visits. She also made the transition to an assisted living facility an adventure for Mum to look forward to and get excited about rather than a daunting experience of leaving her home of 55 years. We will be eternally grateful for your help, love and patience over the months that you spent with Mum. Thank you

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Review of
Home Instead (Epping Forest)
from Janet G (Daughter of Client) published on 9 June 2025 Submitted via Website • Report

Overall Experience

We were extremely happy with Home Instead from beginning to end of our experience. They made every decision so easy and changed things to meet our needs every time we asked as it was a learning curve for us managing my father.
All of the carers, without exception, were lovely & couldn't do enough

for dad & ourselves, including the office staff.
We would thoroughly recommend them.

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you so much for the lovely review. It was a pleasure caring for your father.

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Review of
Home Instead (Southend-on-Sea)
from K W (Daughter of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

I have no hesitation in recommending Home Instead.

The services offered are tailored to the individual's needs. The services can be adapted to meet changing needs and enables people to stay in their homes for longer.

Caring is not just about the practical services but also the companionship that

Home Instead offer.

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Review of
Home Instead (Epping Forest)
from L J (Wife of Client) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

Very positive, helpful, changed carer to accommodate my husbands needs.

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Review of
Home Instead (Southend-on-Sea)
from Susan S (Niece of Client) published on 30 April 2025 Submitted via Website • Report

Overall Experience

I would thoroughly recommend Home Instead if you are looking for care for a loved one in their own home. Their team of carers are totally reliable, very compassionate and I had peace of mind that my 98-year-old uncle and 95 year old auntie absolutely were in the safest hands.

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Review of
Home Instead (Basildon)
from J S (Daughter of Client) published on 14 April 2025 Submitted via Website • Report

Overall Experience

My mother's carers are good, polite and caring. We sometimes have problems with the arrangements for her care visits due to staffing difficulties. But most of the time her visits are at the preferred time.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your feedback. We're really pleased to hear that your mother's carers are providing a kind and caring service - that means a great deal to us. We understand how important…read more

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Review of
Home Instead (Braintree)
from Gary S (Son of Client) published on 10 April 2025 Submitted via Website • Report

Overall Experience

When my Mothers friend and carer had to leave very suddenly I was left facing the impossible task of trying to find a care company I could trust to help her. Home Instead were amazing they helped us through the process as we do not live nearby and had little background information on her needs. From

managers to care staff everyone has been so dedicated and caring and Mum saw them more as companions than carers. Everyone acted in my Mums best interests and could be trusted with every aspect of her care from personal care to cleaning shopping hospital and doctors appointments. I would recommend them to anyone seeking help for a relative as they provide a very high quality and caring service.

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Review of
Home Instead (Basildon)
from Suzanne C (Daughter of Client) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Mum has had Home Instead carers come in daily for 9 months. The carers have been kind, thoughtful, patient and very caring towards Mum who is diagnosed with Alzheimer's disease. She has come to know her main carers very well and always enjoys talking to them during service.
Like any service it hasn't

always been smooth running, particularly in the winter when staff sickness happens, however, this has usually been resolved by office staff communicating with myself in a timely manner. Liaising with office staff is easy and queries answered promptly. Overall a very good service is provided. Thank you Home Instead.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

It's so wonderful to hear that your Mum has been receiving such thoughtful and compassionate care from the Home Instead Care Professionals. It sounds like they've really made a positive impact in her…read more

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Review of
Home Instead (Basildon)
from Peter J (Son of Client) published on 31 March 2025 Submitted via Website • Report

Overall Experience

Great service. Mum really enjoys the company and it's great that they help with things that she either might struggle to do, or forget to and that I know that someone is there to check on her, when I'm not able to.

Reply from Jenny Knight, Registered Care Manager at Home Instead (Basildon)

Thank you so much for your kind words! We're thrilled to hear that your mum enjoys the company and that our services help with things she may need support with. It's great to know that we can be there…read more

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Review of
Home Instead (Epping Forest)
from Pat S (Son of Client) published on 26 March 2025 Submitted via Website • Report

Overall Experience

We first met Home Instead in early 2024 when my Father required home visit care. We had been recommended Home Instead by local friends and were very pleased from the outset.
Every dealing with them and all their staff has been amazing.
My parents are moving to Dorset and thankfully the company

also operates there so we will be transferring care via the same organisation. Thanks!

Reply from Victoria Rigby, Owner at Home Instead (Epping Forest)

Thank you very much for doing the review. I'm so pleased everything has been great with Home Instead Epping Forest. Good luck with the move and the new local Home Instead!

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Review of
Home Instead (Braintree)
from Kate H (Daughter of Client) published on 21 March 2025 Submitted via Website • Report

Overall Experience

Mum has been receiving care visits from Home Instead since she had a hip replacement and found taking care of the house and herself more difficult, and was also showing signs of memory problems.
The hour-long visits help her to begin her day and it's nice for her to chat with the carers as well. Having

visits from the same team members helps her with continuity and knowing who to expect.
They have helped us with household emergencies in the last few weeks, as well as calling the ambulance and staying with her until it arrived when she had had a bad fall in August and the carer had found her on the floor when she arrived.
The team managers are responsive and flexible, arranging extra visits when I was recently away on holiday and couldn't visit and help Mum as I would do normally. The app is brilliant, so much better than a paper file that I can't see unless I'm in her house with her, which is what we had with another care provider we used in the past.

Reply from Mike Sheehy, Owner at Home Instead (Braintree)

Thank you for taking the time to provide your comprehensive feedback which we will share with your Mum's care team. We welcome your continued input and we will strive to always maintain these…read more

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Review of
Home Instead (Basildon)
from Paula S (Daughter of Client) published on 17 March 2025 Submitted via Website • Report

Overall Experience

Parents report carers to be friendly and chatty, also have engaged my dad well and included mum in things which is crucial to building trust as the first time accepting carers into their home.
Dad has dementia and as such is confused but has accepted the carers to talk to.

Reply from Jenny Knight, Registered care manager at Home Instead (Basildon)

Thank you for the positive feedback. We are glad we were able to support your dad and engage your mum with the visits.

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Home Care Providers Owned by Home Instead in Essex

Home Instead Locations in Essex (9)

Home Instead Reviews in Essex (469)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Southend-on-Sea)

Home Instead (Epping Forest)

Home Instead (Southend-on-Sea)

Home Instead (Epping Forest)

Home Instead (Southend-on-Sea)

Home Instead (Basildon)

Home Instead (Braintree)

Home Instead (Basildon)

Home Instead (Basildon)

Home Instead (Epping Forest)

Home Instead (Braintree)

Home Instead (Basildon)

Awards / Recognitions (9)

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