Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
Review Us
9.9 75 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.
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Care Provided by Home Instead (Southend-on-Sea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in Charge

  • Sophie Reed (Care Manager)

Home Instead (Southend-on-Sea) Reviews (75)

9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Home Instead (Southend-on-Sea) has 75 reviews.

Overall Experience
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Date Published
  • 75
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  • 28
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Reviewer Connection to Home Instead (Southend-on-Sea)
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Total of 75, showing 1-20
Review from K H (Husband of Client) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife Sally has been receiving a 2 hour visit for 9 months and an extra 34 hour visit recently. She has very much enjoyed and benefited from a great connection with her carer in taking her out to various venues and doing activities.
It's also of benefit and help to me knowing she is in good hands.
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Review from J P (Son of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company has looked after my Mum in a most caring & professional manner.
They brighten her day whenever & whoever is on duty.
The overall service is superb.
Mum trusts them, feels safe & looks forward to the visits..
Throughly recommend Home Instead.
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Review from Clare C (Daughter of Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were really helpful and supportive of my parents when they need care after recovering from an operation. They were very friendly and I thought the App, in which the carer would leave comments after visiting were very reassuring to read.
We would have no hesitation in using your services
again if our parents ever need help in the future.
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Review from A S (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers for my Dad have gone above what's expected of them to ensure continuity of care. He has dementia and change is very hard for him. One carer came in on her day off so Dad wouldn't have to have a carer he didn't know.
They are all very good to my Mum too who finds my Dad's illness very difficult
at times.
Thank you!
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Review from Julie C (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the service from Home Instead from all of the team from office to the ladies that provided the care for my dad. They looked after dad for a couple of years and as his needs changed they quickly reassessed his needs to make sure he was getting the best care. They developed really good
relationships with dad and would work with him whatever mood he was in.Earlier this year he started to deteriorate significantly, the ladies that came to help him were all exemplary, it made such a difference to a stressful and upsetting time for dad and us, as his family. Right up to when dad passed away everyone at Home Instead gave incredible support and care. We remain grateful for their care.
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Review from Jill P (Client) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the company very caring and helpful. I'm very impressed by how both client and carers are watched up, and when and where possible. I highly recommend you. Thank you all for the help and support.
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Review from Natalie W (Daughter of Client) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been amazing (especially 1 wonderful lady) in allowing Mum (85) to remain independent for as long as possible. We live over 2 hours away from Mum so Home Instead provided us with the reassurance that as well as providing company to Mum, someone was an extra pair of "eyes and ears"
on Mum whilst living alone. Mum's carer became a trusted friend to Mum, who looked forward to her visits. She also made the transition to an assisted living facility an adventure for Mum to look forward to and get excited about rather than a daunting experience of leaving her home of 55 years. We will be eternally grateful for your help, love and patience over the months that you spent with Mum. Thank you
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Review from K W (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Home Instead.


The services offered are tailored to the individual's needs. The services can be adapted to meet changing needs and enables people to stay in their homes for longer.


Caring is not just about the practical services but also the companionship that

Home Instead offer.
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Review from Susan S (Niece of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Home Instead if you are looking for care for a loved one in their own home. Their team of carers are totally reliable, very compassionate and I had peace of mind that my 98-year-old uncle and 95 year old auntie absolutely were in the safest hands.
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Review from N T (Son of Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,
caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.
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Review from A O (Daughter-in-law of Client) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too much
trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to review our service. Fantastic to hear our care professional did a good job, will be a pleasure to pass on the feedback.
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Review from M O (Son of Client) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to review our service.
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Review from D B (Husband of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to review our service.
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Review from J B (Daughter of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and her sister receive outstanding care and kindness from the three wonderful ladies who come in to help them. They are genuinely caring and my mother and her sister look forward to seeing them.
I can also say that the office staff are always helpful and supportive.
I would definitely
recommend Home Instead. They have given me peace of mind. Thank you.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to review our service.
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Review from Mary G (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead looked after my mum and dad for years. My dad was quite tricky but they always found the right person to look after him before he had to go into a care home. Everyone from office staff to carers have been fantastic. Definitely a big shout out to one staff member in particular who has been
the most amazing support to me on the phone. Thank you!
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to review our service. I will pass on your lovely comments to the nameless staff member.
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Review from M W (Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers from Home Instead were crucial to my recovery after my left hip replacement operation. Recooperative care was excellent. Team attendance was ready to help with any tasks, and the care manager was knowledgeable and helpful throughout the whole process.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
A pleasure to support your recovery, thank you for taking the time to review our service.
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Review from Peter J (Son of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead cared for my father performing a number of duties over 21 months after our mother died until Dad had to go into a home. If there was a problem or he needed something the office informed us. Both his main carers were kind, patient and very helpful entertaining him and endeavouring to ensure
he ate his breakfast. Had it not been for the efforts of his main carers, I am sure Dad would have had to go into a home earlier than he did. Home Instead had been recommended to us by relatives of other users and I recommend them to friends requiring care assistance for their relatives.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Feedback like this makes us love what we do. So pleased we could make a difference.
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Review from Sara M (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has proved to be the perfect choice to help with the care of my mum. The staff were extremely helpful and caring from the beginning, taking the utmost care and consideration in pairing my mum with the ideal match of carers for her needs. Each of the carers that visit her has been very kind,
caring, and considerate and become good friends as well as being extremely professional. The regular follow-ups and reviews of her care are most helpful too. I cannot praise the whole staff across the board more highly and would recommend the company to anyone needing care.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Wonderful to hear the standards we strive for are making a difference. Thank you for your review.
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Review from Stephen T (Son of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum began using Home Instead around 2019 to provide lunchtime visits at the weekends and also took her out to lunch one day a week. As her health declined we used Home Instead more and over the last couple of years they visited Mum 7 days a week to provide a cooked meal and do her housework.
Myself
and my family will be forever grateful to the staff of Home Instead for the kindness and professional care they provided Mum.
Never less than 100% professional they never once let us down over the years even during covid.
They made Mum her favourite meals and would help her eat and drink and sit with her at lunchtime chatting or looking over old photos which my Mum loved.
Without Home Instead, my Mum couldn't have remained in her own home which she loved.
Sadly Mum passed away recently at the age of 90. I truly believe that without the care and dedication provided by Home Instead, we would have lost her far sooner. Thank you. I have no hesitation in recommending Home Instead.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
A pleasure and honour to provide this service, thank you for your review.
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Review from J P (Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant, nice and polite. Good interview.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for your review, we are pleased the service is meeting your needs.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Home Instead (Southend-on-Sea) is calculated as follows: ( (152 Excellents x 5) + (14 Goods x 4) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.

Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.

Colette

Colette

Job Title: Field Support Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Dawn

Dawn

Job Title: Field Support Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Sue

Sue

Job Title: Field Support Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.

Sophie

Sophie Reed

Job Title: Care Manager Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.

Frequently Asked Questions about Home Instead (Southend-on-Sea)

What Type of Services does Home Instead (Southend-on-Sea) offer?

Home Instead (Southend-on-Sea) offers Home Care.

How many Carers does Home Instead (Southend-on-Sea) employ?

Home Instead (Southend-on-Sea) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southend-on-Sea) to verify any information. View our terms and conditions. Home Instead (Southend-on-Sea) has an Enhanced Service - more info.