Home Instead (Southend-on-Sea)

Have had a good service and company during this period and before.

Care is excellent. I look forward to their visits.

I have found the lady very helpful and friendly at all times.

All the staff are very kind, professional, caring and I would definitely recommend their help.

I'm extremely impressed with the level of service provided. My dad was potentially vulnerable to fraud this week. Home Instead carers were proactive about informing me (as POA) and checking out the company. This took them several hours and some international phone calls - which they did as their standard of care. Since I'm out-of-country, I rely on professionals to look out for my parents. This kind of service shows I can trust Home Instead completely. I'm very, very happy.

I like Home Instead because they provide me with the help I require i.e., shopping, cooking. Extremely caring company.

I highly recommend home instead senior care for the kind handling of my ‘case’ which was rather complex. The carers were exceedingly caring and kind, excellent timekeepers and very dedicated to their job. At no time did I feel intimidated or looked down on, and they went out of their way to make sure I was comfortable and safe.

I found Home Instead by chance when urgently looking for care for my 92-year-old mother. She had never had carers before and was resistant to letting someone help. I was able to discuss this with Home Instead who were able to gently coax and care for my mother in a way that made her feel she could still retain her dignity and self-pride. Living 2 hours away I too was helped to feel they were giving what I would have done as her daughter had I lived close by. The carers even gave value added help by accompanying my mum to hospital in emergencies and staying with her until settled. It was a great comfort to me when on her last and sadly final trip someone had been with her till settled into the ward. I can't thank the team enough in every aspect from keeping me well informed to getting help from doctors when needed the package was complete.

I hadn't known where to turn for help in looking after my father and was recommended to the Southend Home Instead branch. When I phoned I got straight through to the manager who immediately gave me advice, and a rough outline of prices. I had a visit with my father from the manager, and then once agreed, we met with the carer we had been matched with.

Over the 3 months that we have had Home Instead's care, you have helped with anything that we have needed from companionship and just being there whilst my father goes about his morning, to personal care in very challenging circumstances. This month has proved particularly difficult as my father has become less able to care for himself but once again you have exceeded my expectations.

Anything that I think we need - you have always got a solution for. You have helped at an extremely difficult and sensitive time. You have helped to allow my father to stay living in his house, and you have given me huge peace of mind.

The carers are very friendly and regularly check with me when they have concerns. Now that Dad's dementia is getting worse, the carers are having to rethink their attitude and not ask Dad if he wants to do something, as they will not get a clear answer. Dad seems very happy with all the current staff and they are very reliable.

Home Instead Senior Care (Southend-on-Sea) has been fantastic at caring for my mother who has advanced Alzheimer’s. Dad was keen to be able to let mum remain at home for as long as possible and with their help, this has been achievable. They are approachable and adaptable and are always happy to accommodate our needs as much as possible.

Also, the manager with my responsibility was extremely diligent in assisting me.

Overall we have been very happy with the service. At present we are experiencing a few teething problems trying to match the right carer to my mother, which is distressing for her, but I’m confident this will soon be settled and she will have a routine she is happy with.

The carers affectionately look after my father very well. He is much happier being cared for in his own home.

Since joining Home Instead Mum is a completely different person. Extremely happy and engaged and has some of her old life back - going to hair and beauty appointments, yoga, trips to the cinema and eating out every day. The change in her is amazing - my sister, who lives overseas, recently commented that Mum looks 10 years younger than when she saw her 3 months ago. The carers I have met are all really good with her and happy to accommodate all the appointments.

I would recommend this agency with complete confidence.

The support with every aspect of daily life that is provided is second to none.

Home Instead have provided excellent care for my mother. I have been particularly impressed by how flexible and creative staff have been in trying to meet the needs of my mother, who is not always the easiest person to support! The team at Home Instead Senior Care (Southend-on-sea) are very efficient, friendly and accessible and are always available at the end of the phone to deal with any problem, however small. They also provide excellent additional support round reviewing care packages and liaising with other health professionals. I would highly recommend them.

Home Instead provide good care once a week and on other occasions.

The agency looked after my mum and stepfather with efficiency and were very professional. They were very caring and extremely helpful and flexible. We, as a family, were very impressed and would certainly recommend them.