Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
Review Us
9.9 75 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.
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Care Provided by Home Instead (Southend-on-Sea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in Charge

  • Sophie Reed (Care Manager)

Home Instead (Southend-on-Sea) Reviews (75)

9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Home Instead (Southend-on-Sea) has 75 reviews.

Overall Experience
  • 65
  • 7
  • 3
  • 0
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Date Published
  • 75
  • 8
  • 11
  • 28
  • 47
Reviewer Connection to Home Instead (Southend-on-Sea)
  • 34
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  • 8
  • 3
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  • 3
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Total of 75, showing 61-75
Review from Tina H (Daughter of Client) published on 15 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are very friendly and regularly check with me when they have concerns. Now that Dad's dementia is getting worse, the carers are having to rethink their attitude and not ask Dad if he wants to do something, as they will not get a clear answer. Dad seems very happy with all the current staff
and they are very reliable.
Reply from Niven Ramalingum, Director at Home Instead (Southend-on-Sea)
Thank you for taking the time to put on this review. We have organised a meeting for the team, to ensure that we are prompting and encouraging Dad to do things more effectively. I am glad that you and…read more
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Review from Dawn (Daughter of Client) published on 15 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Southend-on-Sea) has been fantastic at caring for my mother who has advanced Alzheimer’s. Dad was keen to be able to let mum remain at home for as long as possible and with their help, this has been achievable. They are approachable and adaptable and are always happy to accommodate
our needs as much as possible.
Reply from Niven Ramalingum, Director at Home Instead (Southend-on-Sea)
Thank you for your feedback Dawn.
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Review from Michael O (Client) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looking for someone to assist me and support me. I am a wheelchair-bound progressive MS sufferer and I needed both help and support in a variety of personal care needs. I found this home care provider both satisfactory and practically helpful.
Also, the manager with my responsibility was extremely
diligent in assisting me.
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Review from Diana (Daughter of Client) published on 16 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the service. At present we are experiencing a few teething problems trying to match the right carer to my mother, which is distressing for her, but I’m confident this will soon be settled and she will have a routine she is happy with.
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Review from Steven B (Daughter of Client) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers affectionately look after my father very well. He is much happier being cared for in his own home.
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Review from Lisa B (Daughter of Client) published on 27 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in a care home for several weeks and was extremely unhappy. Other patients were more advanced in their dementia and there were not enough activities to occupy her day so she spent hours pacing the corridors.
Since joining Home Instead Mum is a completely different person. Extremely happy and
engaged and has some of her old life back - going to hair and beauty appointments, yoga, trips to the cinema and eating out every day. The change in her is amazing - my sister, who lives overseas, recently commented that Mum looks 10 years younger than when she saw her 3 months ago. The carers I have met are all really good with her and happy to accommodate all the appointments.
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Review from Karen H (Daughter of Client) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had two regular carers, both of whom cared for her as if she were their own. Mum was initially reluctant to accept personal care but over a fairly short period she became comfortable enough to ask for help and actively looked forward to her bath.
Carers brought their breakfast with them as this
encouraged Mum to eat. They had many coping strategies which made life so much more pleasant for Mum.
Office staff are very responsive and happy to make changes to the care package as and when needed.
I would recommend this agency with complete confidence.
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Review from Janine P (Niece of Client) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Home Instead Senior Care (Southend-On-Sea) carers, their staff are always polite, on time and go above and beyond for their clients.
Have had carers for my uncle for the past 18 months+ and now arranging care for my father with them.
Without the care Home Instead Senior Care
(Southend-On-Sea) provide, my uncle would not be able to live alone in his own home (which is all he wants at nearly 90 years of age).
The support with every aspect of daily life that is provided is second to none.
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Review from Mary C (Daughter of Client) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided excellent care for my mother. I have been particularly impressed by how flexible and creative staff have been in trying to meet the needs of my mother, who is not always the easiest person to support! The team at Home Instead Senior Care (Southend-on-sea) are very efficient,
friendly and accessible and are always available at the end of the phone to deal with any problem, however small. They also provide excellent additional support round reviewing care packages and liaising with other health professionals. I would highly recommend them.
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Review from Derek P (Son of Client) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead provide good care once a week and on other occasions.
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Review from Lorraine D (Daughter of Client) published on 24 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The agency looked after my mum and stepfather with efficiency and were very professional. They were very caring and extremely helpful and flexible. We, as a family, were very impressed and would certainly recommend them.
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Review from Daphne A (Client) published on 12 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with my care provided by Home Instead. The carers are exceptional and the level of service from the company is fast and efficient. I would recommend this care company to others without hesitation.
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Review from Susan H (Client) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Any contact I have had with Home Instead has been of the very highest standard.
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Review from Susan C (Daughter of Client) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum's care has been good but I feel better communication between myself and the office would be good. If I could get email updates or text messages I could reply when it is convenient for me as I am usually at work when I am tried to be contracted.
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Review from M R (Daughter of Client) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this care agency enough. They are most caring, enthusiastic, hardworking, friendly. They look after my elderly mother and I feel she is safe in their hands.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Home Instead (Southend-on-Sea) is calculated as follows: ( (152 Excellents x 5) + (14 Goods x 4) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.

Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.

Colette

Colette

Job Title: Field Support Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Dawn

Dawn

Job Title: Field Support Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Sue

Sue

Job Title: Field Support Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.

Sophie

Sophie Reed

Job Title: Care Manager Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.

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