Home Instead (Southend-on-Sea)

The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.

Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too much trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.

Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.

I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.

Home Instead looked after my mum and dad for years. My dad was quite tricky but they always found the right person to look after him before he had to go into a care home. Everyone from office staff to carers have been fantastic. Definitely a big shout out to one staff member in particular who has been the most amazing support to me on the phone. Thank you!

Carers from Home Instead were crucial to my recovery after my left hip replacement operation. Recooperative care was excellent. Team attendance was ready to help with any tasks, and the care manager was knowledgeable and helpful throughout the whole process.

Home Instead cared for my father performing a number of duties over 21 months after our mother died until Dad had to go into a home. If there was a problem or he needed something the office informed us. Both his main carers were kind, patient and very helpful entertaining him and endeavouring to ensure he ate his breakfast. Had it not been for the efforts of his main carers, I am sure Dad would have had to go into a home earlier than he did. Home Instead had been recommended to us by relatives of other users and I recommend them to friends requiring care assistance for their relatives.

Home Instead has proved to be the perfect choice to help with the care of my mum. The staff were extremely helpful and caring from the beginning, taking the utmost care and consideration in pairing my mum with the ideal match of carers for her needs. Each of the carers that visit her has been very kind, caring, and considerate and become good friends as well as being extremely professional. The regular follow-ups and reviews of her care are most helpful too. I cannot praise the whole staff across the board more highly and would recommend the company to anyone needing care.

Sadly Mum passed away recently at the age of 90. I truly believe that without the care and dedication provided by Home Instead, we would have lost her far sooner. Thank you. I have no hesitation in recommending Home Instead.

Very pleasant, nice and polite. Good interview.

All the carers looked after my Father brilliantly. He enjoyed their company. All are very friendly and understanding. Any problems were resolved quickly. Their help gave me some time to myself as I was his full-time career. Would recommend it.

The service I have received from Home Instead has been excellent. The caregiver has been on time and conscientious. The office have done a great job of quality review, giving the opportunity to raise any issue of concern.

When my daughters suggested to me that I might benefit from some care I have to admit that I was very apprehensive not knowing what this would entail, but I could have been more wrong. After some research, we contacted Home Instead and arrangements were made for a co-ordinator to call. A delightful lady arrived and I immediately felt at ease it surprised me that she spent a long time waiting to hear about me and my life. I realised this was with a view to making the best possible match with my carers. The next visit was to meet my two chosen ladies as we sat sitting and I began to get to know the different personalities I realised we already had much in common. At first, I was unsure about the tasks my carers would do for me but they were perfectly happy to do anything I asked which made me feel at ease. It is very reassuring for my daughters to look at the app and see how I am doing. I am looking forward to seaside trips and the carers and icecream with my ladies both of whom assure me that they will love it!

Looking after someone can be physically and emotionally demanding, but the presence of the carers gave me support and practical advice when I needed it most.

My elderly parents have increasingly used the services of Home Instead over the past couple of years. The ladies allocated to my parents were special people who did their utmost to support and care for my parents, for which I am extremely grateful. I would have no hesitation in recommending Home Instead as a care agency. They are both compassionate and professional in equal measure.

I would not hesitate to recommend Home Instead very highly.

On the admin side of things, this was also very good, emails were answered promptly and any issues were resolved very quickly.

I cannot thank the lovely ladies who cared for my father whilst he was still at home enough. They were all wonderful with him and arrived promptly at the same time each day, which was important to our father. They got to know him very well and spent a lot of time chatting with him as well as dealing with his ever-increasing needs. I would highly recommend them.

If management don't have to work they are paid too much.

Overall I am very impressed and happy with the service from Home Instead.