Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
Review Us
9.9 75 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.
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Care Provided by Home Instead (Southend-on-Sea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in Charge

  • Sophie Reed (Care Manager)

Home Instead (Southend-on-Sea) Reviews (75)

9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Home Instead (Southend-on-Sea) has 75 reviews.

Overall Experience
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  • 3
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Date Published
  • 75
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  • 28
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Reviewer Connection to Home Instead (Southend-on-Sea)
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Total of 75, showing 21-40
Review from Sharon J (Daughter of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers looked after my Father brilliantly. He enjoyed their company. All are very friendly and understanding. Any problems were resolved quickly. Their help gave me some time to myself as I was his full-time career. Would recommend it.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Your feedback is very much appreciated, thank you.
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Review from Mark S (Son of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been looking after my 87-year-old Mother for some time now. The quantity of care, communication, and professionalism is first-rate, which is hugely important to me living several thousand miles away, and only able to visit a few times per year. They arrange medical appointments, communicate
shopping needs, and many other important areas that would be difficult if not impossible for me to deal with.
The carers live up to their title - they do care, and my Mother loves to sit and chat with every one of them. Thank you for all you do.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
A privilege to support your Mum, thank you for your review.
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Review from N L (Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I have received from Home Instead has been excellent. The caregiver has been on time and conscientious. The office have done a great job of quality review, giving the opportunity to raise any issue of concern.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you so much for taking the time to review our service.
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Review from J R (Client) assisted by family/friend published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my daughters suggested to me that I might benefit from some care I have to admit that I was very apprehensive not knowing what this would entail, but I could have been more wrong. After some research, we contacted Home Instead and arrangements were made for a co-ordinator to call. A delightful
lady arrived and I immediately felt at ease it surprised me that she spent a long time waiting to hear about me and my life. I realised this was with a view to making the best possible match with my carers. The next visit was to meet my two chosen ladies as we sat sitting and I began to get to know the different personalities I realised we already had much in common. At first, I was unsure about the tasks my carers would do for me but they were perfectly happy to do anything I asked which made me feel at ease. It is very reassuring for my daughters to look at the app and see how I am doing. I am looking forward to seaside trips and the carers and icecream with my ladies both of whom assure me that they will love it!
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
A pleasure to have you as a client. Thank you for your wonderful review.
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Review from J C (Husband of Client) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family wish to thank the Home Instead Care Team for their kindness and support to my wife and me over the past few weeks.
Their help with dressing, bathing and feeding ensured that my wife was made as comfortable as possible in her own home until her passing.
Looking after someone can be
physically and emotionally demanding, but the presence of the carers gave me support and practical advice when I needed it most.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for the privilege, your feedback is appreciated.
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Review from Diana C (Daughter of Client) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly parents have increasingly used the services of Home Instead over the past couple of years. The ladies allocated to my parents were special people who did their utmost to support and care for my parents, for which I am extremely grateful. I would have no hesitation in recommending Home Instead
as a care agency. They are both compassionate and professional in equal measure.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for reviewing our service. A pleasure to support your parents.
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Review from Matt S (Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously used other care agencies. I have been using Home Instead for nearly three years. They are the best care service I have ever had. I am genuinely amazed that Home Instead keep my calls at the same time every day, whereas previous care providers could never do this. There is consistency
in my care and carers. Carers are well matched to my interests and needs and the office staff are supportive and communicate well with me. The carers all seem very happy in their work.
I would not hesitate to recommend Home Instead very highly.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for reviewing our service. We are so proud of our care professionals.
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Review from Paula B (Daughter-in-law of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law used the service of Home Instead whilst living with us. The service provided was excellent and the member of staff allocated to my mother-in-law was really nice, we were extremely grateful to her.
On the admin side of things, this was also very good, emails were answered promptly and
any issues were resolved very quickly.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for taking the time to share your experience with Home Instead services. A privilege and honour to care for your mother-in-law.
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Review from Lynn J (Daughter of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the lovely ladies who cared for my father whilst he was still at home enough. They were all wonderful with him and arrived promptly at the same time each day, which was important to our father. They got to know him very well and spent a lot of time chatting with him as well as dealing
with his ever-increasing needs. I would highly recommend them.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for your positive review, Lynn; such a lovely man to support. Wishing you, your father and all the family the very best for the future.
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Review from Ann B (Client) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Last pay increase has been crippling. Had to cut back on hours, not a very caring move by yourselves.
Cut back on office staff and management.
If management don't have to work they are paid too much.
Reply from Niven Ramalingum, Director at Home Instead (Southend-on-Sea)
Ann. It’s great to hear that you have given us a top rating for the service we deliver. To continue to deliver the service at this standard we have had to raise our fees. It’s certainly not something…read more
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Review from Chris B (Son of Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided Care Professionals to look after Mum from April 2021 through August 2022. The Care Professionals got to know Mum and she got to know them despite her ailing memory, providing companionship to her and reassurance to me as I live a couple of hours away.
Whenever I visited the Care
Professionals were chatting away with Mum and helping around the house.
The Care Professionals also did Mum's shopping as she's not at all mobile.
The Home Instead Care Team were also very responsive and helpful on various occasions when changes had to be made, sometimes at short notice.
Overall I am very impressed and happy with the service from Home Instead.
Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)
Thank you for your review, it has been a pleasure supporting your wonderful mum.
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Review from Rob T (Relative of Client) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alzheimer's in a loved one is not an easy journey to make, so receiving the committed level of support and care from Southend-On-Sea Home Instead has made all the difference. As always, it is down to the individuals involved and I found the team at Southend-On-Sea Home Instead had the particular skills
and dedication required to work with my relative who was in a place of stubborn denial, which is understandable and an unfortunate part of the effect of the disease. Home Instead managed to attend to my relatives needs and was able to help keep a quality of daily life going for another 18 months before it became all too much and it was time to move onto the next phase, with 24-hour constant support in a nursing home. Without Home Instead, then this last 18 month transition period would have no doubt been a lot more distressing for all concerned and thus will be ever grateful that Home Instead were able to help us navigate these last days at home and so give my relative a little more deserved time where he belonged, in his own home.
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Review from Melanie B (Daughter of Client) published on 21 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum received an excellent service from the caregivers. They went over and above to ensure that she was happy and well looked after. They are a credit to the company as is the administrator who was so kind, helpful and resolved any issues.
The only negative is management who I found disappointing
especially when my mum fell and broke her arm. I would have expected a call from a manager at this point but unfortunately not. My review would have been 5 stars but I feel that management need to improve skills with relatives and clients.
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Review from Betty W (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been really helpful, even setting up a Zoom call with me while they were at my mother's, even though there was no Wi-Fi there. The caregivers have always arrived on time and done what is needed. I have been kept informed at all times by email, phone and the app. It is such a relief to
be able to know what she and the caregivers have done as soon as they have been to see her. They are always willing to do whatever is asked of them.
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Review from Ann H (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided my elderly father with excellent service since September 2020. He is visited daily for an hour and a half in the morning.
Without exception the ladies who help him have been first class. They always check on his welfare as well as clean his home to a very high standard.
They have driven him to appointments and helped him on the telephone. The agency go out of their way to provide continuity of care which is much appreciated as my father is quite deaf.
He thoroughly enjoys spending time with his care providers who go out of their way to help him in any way possible.
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Review from Pam S (Daughter of Client) published on 27 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend the services of Home Instead. The service that they provide to my mum is second to none, and she is very happy. Mum's grocery shop is done for her each week while lockdown continues and when it ends, Mum will be taken to the supermarket and assisted to do her own shopping. She
also has a lady who comes to clean for her. All the staff who have had contact with Mum have been very caring and friendly, and she enjoys their company.
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Review from Syl D (Daughter of Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hired Home Instead to take over dad's medical visits and medication because he wasn't doing either properly. That was in 2018. As dad's dementia increased, the carers ended up doing more and more to keep him safe at home. Dad isn't an easy person to manage, but the carers were endlessly patient and
professional, and have been simply magnificent during the pandemic. Because I'm abroad, I relied on the office staff to take care of associated issues (working with tradespeople), and they always found a solution. Dad went into a care home rather suddenly this month. The carers ensured the house was tidy and safe, the fridge was empty, and rubbish at the kerb. I trust them completely and am sorry the service has ended. I cannot recommend Home Instead more highly.
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Review from Penelope O (Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live alone, and had a total knee replacement early in February, with no family living close by.
I organised a home help to come in twice a week as a companion and to do some light chores... making beds, cleaning the bathroom.
The carer has been lovely, very punctual, professional and a friend at
a time when a cheery face and a nice smile makes all the difference to your well-being.
5-stars.
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Review from Maureen B (Daughter of Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this service/carers enough - they have gone beyond the normal care towards my mum, who was 100-years-old. When she finally had to go into a residential care home in December.
Until then, the degree of care/support was second to none.
I’d like to thank all the team, especially one lady,
who put decorations up in Mum’s flat for Christmas.
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Review from Joan (Daughter of Client) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff at Home Instead have proved themselves reliable, professional and also extremely caring and friendly. I am reassured that the carers deliver excellent care and go the extra mile when they visit, brightening up Mum's day. I feel confident that any concerns will be raised with the
experienced care support staff and relayed to me to discuss what, if any further action needs to be taken; from calling the GP to amending call schedules or adding to the care support plan. The team at Home Instead have worked miracles in providing extra cover even over the Christmas holiday period when coronavirus and self-isolating left us without enough support. I am so grateful. This company is passionate about providing outstanding care.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Home Instead (Southend-on-Sea) is calculated as follows: ( (152 Excellents x 5) + (14 Goods x 4) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.

Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.

Colette

Colette

Job Title: Field Support Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Dawn

Dawn

Job Title: Field Support Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Sue

Sue

Job Title: Field Support Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.

Sophie

Sophie Reed

Job Title: Care Manager Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southend-on-Sea) to verify any information. View our terms and conditions. Home Instead (Southend-on-Sea) has an Enhanced Service - more info.