Review from J C (Husband of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

I and my family wish to thank the Home Instead Care Team for their kindness and support to my wife and me over the past few weeks.
Their help with dressing, bathing and feeding ensured that my wife was made as comfortable as possible in her own home until her passing.
Looking after someone can be

physically and emotionally demanding, but the presence of the carers gave me support and practical advice when I needed it most.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for the privilege, your feedback is appreciated.

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Review from Diana C (Daughter of Client) published on 2 January 2024
Submitted via Website • Report

Overall Experience

My elderly parents have increasingly used the services of Home Instead over the past couple of years. The ladies allocated to my parents were special people who did their utmost to support and care for my parents, for which I am extremely grateful. I would have no hesitation in recommending Home Instead

as a care agency. They are both compassionate and professional in equal measure.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for reviewing our service. A pleasure to support your parents.

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Review from Matt S (Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience

I have previously used other care agencies. I have been using Home Instead for nearly three years. They are the best care service I have ever had. I am genuinely amazed that Home Instead keep my calls at the same time every day, whereas previous care providers could never do this. There is consistency

in my care and carers. Carers are well matched to my interests and needs and the office staff are supportive and communicate well with me. The carers all seem very happy in their work.
I would not hesitate to recommend Home Instead very highly.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for reviewing our service. We are so proud of our care professionals.

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Review from Paula B (Daughter-in-law of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience

My mother-in-law used the service of Home Instead whilst living with us. The service provided was excellent and the member of staff allocated to my mother-in-law was really nice, we were extremely grateful to her.
On the admin side of things, this was also very good, emails were answered promptly and

any issues were resolved very quickly.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for taking the time to share your experience with Home Instead services. A privilege and honour to care for your mother-in-law.

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Review from Lynn J (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience

I cannot thank the lovely ladies who cared for my father whilst he was still at home enough. They were all wonderful with him and arrived promptly at the same time each day, which was important to our father. They got to know him very well and spent a lot of time chatting with him as well as dealing

with his ever-increasing needs. I would highly recommend them.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for your positive review, Lynn; such a lovely man to support. Wishing you, your father and all the family the very best for the future.

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Review from Ann B (Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

Last pay increase has been crippling. Had to cut back on hours, not a very caring move by yourselves.
Cut back on office staff and management.
If management don't have to work they are paid too much.

Reply from Niven Ramalingum, Director at Home Instead (Southend-on-Sea)

Ann. It’s great to hear that you have given us a top rating for the service we deliver. To continue to deliver the service at this standard we have had to raise our fees. It’s certainly not something the management enjoys doing. One of the main reasons for the increase is to ensure that we retain, reward, and continue to train our care professionals for the service they deliver. Your care professional has been with you for over 6 years. This is well above the industry figures. We have also invested in our management team to support our Care professionals to deliver the high-quality care that you receive.

Thank you for giving us your feedback, our care manager has already been in contact to discuss this with you in more detail.

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Review from Chris B (Son of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience

Home Instead provided Care Professionals to look after Mum from April 2021 through August 2022. The Care Professionals got to know Mum and she got to know them despite her ailing memory, providing companionship to her and reassurance to me as I live a couple of hours away.
Whenever I visited the Care

Professionals were chatting away with Mum and helping around the house.
The Care Professionals also did Mum's shopping as she's not at all mobile.
The Home Instead Care Team were also very responsive and helpful on various occasions when changes had to be made, sometimes at short notice.
Overall I am very impressed and happy with the service from Home Instead.

Reply from Becky Ruler, Care Manager at Home Instead (Southend-on-Sea)

Thank you for your review, it has been a pleasure supporting your wonderful mum.

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Review from Rob T (Relative of Client) published on 29 September 2021
Submitted via Website • Report

Overall Experience

Alzheimer's in a loved one is not an easy journey to make, so receiving the committed level of support and care from Southend-On-Sea Home Instead has made all the difference. As always, it is down to the individuals involved and I found the team at Southend-On-Sea Home Instead had the particular skills

and dedication required to work with my relative who was in a place of stubborn denial, which is understandable and an unfortunate part of the effect of the disease. Home Instead managed to attend to my relatives needs and was able to help keep a quality of daily life going for another 18 months before it became all too much and it was time to move onto the next phase, with 24-hour constant support in a nursing home. Without Home Instead, then this last 18 month transition period would have no doubt been a lot more distressing for all concerned and thus will be ever grateful that Home Instead were able to help us navigate these last days at home and so give my relative a little more deserved time where he belonged, in his own home.

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Review from Melanie B (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience

My mum received an excellent service from the caregivers. They went over and above to ensure that she was happy and well looked after. They are a credit to the company as is the administrator who was so kind, helpful and resolved any issues.
The only negative is management who I found disappointing

especially when my mum fell and broke her arm. I would have expected a call from a manager at this point but unfortunately not. My review would have been 5 stars but I feel that management need to improve skills with relatives and clients.

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Review from Betty W (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

The staff have been really helpful, even setting up a Zoom call with me while they were at my mother's, even though there was no Wi-Fi there. The caregivers have always arrived on time and done what is needed. I have been kept informed at all times by email, phone and the app. It is such a relief to

be able to know what she and the caregivers have done as soon as they have been to see her. They are always willing to do whatever is asked of them.

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Review from Ann H (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience

Home Instead have provided my elderly father with excellent service since September 2020. He is visited daily for an hour and a half in the morning.
Without exception the ladies who help him have been first class. They always check on his welfare as well as clean his home to a very high standard.

They have driven him to appointments and helped him on the telephone. The agency go out of their way to provide continuity of care which is much appreciated as my father is quite deaf.
He thoroughly enjoys spending time with his care providers who go out of their way to help him in any way possible.

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Review from Pam S (Daughter of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience

I can highly recommend the services of Home Instead. The service that they provide to my mum is second to none, and she is very happy. Mum's grocery shop is done for her each week while lockdown continues and when it ends, Mum will be taken to the supermarket and assisted to do her own shopping. She

also has a lady who comes to clean for her. All the staff who have had contact with Mum have been very caring and friendly, and she enjoys their company.

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Review from Syl D (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

I hired Home Instead to take over dad's medical visits and medication because he wasn't doing either properly. That was in 2018. As dad's dementia increased, the carers ended up doing more and more to keep him safe at home. Dad isn't an easy person to manage, but the carers were endlessly patient and

professional, and have been simply magnificent during the pandemic. Because I'm abroad, I relied on the office staff to take care of associated issues (working with tradespeople), and they always found a solution. Dad went into a care home rather suddenly this month. The carers ensured the house was tidy and safe, the fridge was empty, and rubbish at the kerb. I trust them completely and am sorry the service has ended. I cannot recommend Home Instead more highly.

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Review from Penelope O (Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

I live alone, and had a total knee replacement early in February, with no family living close by.
I organised a home help to come in twice a week as a companion and to do some light chores... making beds, cleaning the bathroom.
The carer has been lovely, very punctual, professional and a friend at

a time when a cheery face and a nice smile makes all the difference to your well-being.
5-stars.

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Review from Maureen B (Daughter of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

I cannot praise this service/carers enough - they have gone beyond the normal care towards my mum, who was 100-years-old. When she finally had to go into a residential care home in December.
Until then, the degree of care/support was second to none.
I’d like to thank all the team, especially one lady,

who put decorations up in Mum’s flat for Christmas.

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Review from Joan (Daughter of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience

Every member of staff at Home Instead have proved themselves reliable, professional and also extremely caring and friendly. I am reassured that the carers deliver excellent care and go the extra mile when they visit, brightening up Mum's day. I feel confident that any concerns will be raised with the

experienced care support staff and relayed to me to discuss what, if any further action needs to be taken; from calling the GP to amending call schedules or adding to the care support plan. The team at Home Instead have worked miracles in providing extra cover even over the Christmas holiday period when coronavirus and self-isolating left us without enough support. I am so grateful. This company is passionate about providing outstanding care.

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Review from Beverly (Wife of Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience

I am extremely pleased with the services provided by Home Instead. They pulled out all the stops to enable my husband to be discharged from hospital to home, with virtually no notice. They have a wealth of knowledge and experience and were able to get things set up quickly and efficiently. The caregivers

are lovely. They are friendly, patient and very supportive and encouraging, allowing my husband to make steady progress. The service is very professional and of a high standard. I would not hesitate in recommending them and foresee a role for them even beyond my husband’s current requirement.

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Review from Gill S (Daughter-in-law of Client) published on 21 December 2020
Submitted via Website • Report

Overall Experience

From my very first contact with Home Instead in 2018, when they came to our rescue the first time at extremely short notice, they have been both sympathetic and helpful. Now again in 2019, the manager, field staff and moreover the caregivers, have provided my mother-in-law with excellent care, exactly

as required. As she is partially sighted and lives alone, they also managed to build a one-to-one rapport with her to make her feel safe and cared for. This is especially important to us as we live some distance away from her and therefore they also provide support for us too, at anytime we should ring. We would definitely highly recommend this company.

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Review from Lisa D (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience

Home Instead have been providing care services to my mum for nearly 18 months now. They have been excellent throughout that period of time even with the continuing deterioration of my mum's physical condition. Sadly my mum now needs to move into a home and one of the things she says she's going to

miss the most is the fantastic Home Instead team who have been supporting her. They are thoughtful, kind, professional and really focused on the service user. Couldn't have asked for a better group of people to take care of my mum. I live abroad most of the time and would not have been able to do this without the amazing support we've had from Home Instead. Thanks to the manager and the team.

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Review from Annette J (Niece of Client) published on 10 July 2020
Submitted via Website • Report

Overall Experience

My uncle has just started to receive support, and we are extremely pleased with the way he has responded to the carers. Previously he had been very resistant to accepting help but has “taken” to his new carers very quickly.

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Home Instead (Southend-on-Sea)

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Personal Care & Household Services

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