Home Instead (Southend-on-Sea)

Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea SS3 9QY
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9.9 75 Reviews
  • Home Instead (Southend-on-Sea), Southend-on-Sea
Home Instead (Southend-On-Sea) is a service that is passionate about achieving quality care for older people, with an ethos that is based around achieving dignity and independent living for each client.

Care plans are tailored to the individual and each professional looks to be reliable and responsive. Robust recruitment and training is in place to source the best candidates.

Home Instead is a brand that has quickly grown to be one of the UK's most recognisable in social care.
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Care Provided by Home Instead (Southend-on-Sea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in Charge

  • Sophie Reed (Care Manager)

Home Instead (Southend-on-Sea) Reviews (75)

9.9

Home Instead (Southend-on-Sea) has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years.
Over all time Home Instead (Southend-on-Sea) has 75 reviews.

Overall Experience
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  • 7
  • 3
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Date Published
  • 75
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  • 28
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Reviewer Connection to Home Instead (Southend-on-Sea)
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Total of 75, showing 41-60
Review from Beverly (Wife of Client) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the services provided by Home Instead. They pulled out all the stops to enable my husband to be discharged from hospital to home, with virtually no notice. They have a wealth of knowledge and experience and were able to get things set up quickly and efficiently. The caregivers
are lovely. They are friendly, patient and very supportive and encouraging, allowing my husband to make steady progress. The service is very professional and of a high standard. I would not hesitate in recommending them and foresee a role for them even beyond my husband’s current requirement.
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Review from Gill S (Daughter-in-law of Client) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my very first contact with Home Instead in 2018, when they came to our rescue the first time at extremely short notice, they have been both sympathetic and helpful. Now again in 2019, the manager, field staff and moreover the caregivers, have provided my mother-in-law with excellent care, exactly
as required. As she is partially sighted and lives alone, they also managed to build a one-to-one rapport with her to make her feel safe and cared for. This is especially important to us as we live some distance away from her and therefore they also provide support for us too, at anytime we should ring. We would definitely highly recommend this company.
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Review from Lisa D (Daughter of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing care services to my mum for nearly 18 months now. They have been excellent throughout that period of time even with the continuing deterioration of my mum's physical condition. Sadly my mum now needs to move into a home and one of the things she says she's going to
miss the most is the fantastic Home Instead team who have been supporting her. They are thoughtful, kind, professional and really focused on the service user. Couldn't have asked for a better group of people to take care of my mum. I live abroad most of the time and would not have been able to do this without the amazing support we've had from Home Instead. Thanks to the manager and the team.
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Review from Annette J (Niece of Client) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has just started to receive support, and we are extremely pleased with the way he has responded to the carers. Previously he had been very resistant to accepting help but has “taken” to his new carers very quickly.
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Review from Beryl L (Client) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and caring.
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Review from C A (Daughter of Client) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers and office staff have been extremely supportive and flexible in meeting the fluctuating care needs of my loved one. I really appreciate that there is always someone able to answer my queries and requests as a family carer.
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Review from C H (Daughter of Client) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As dad's main caregiver left at short notice, there was insufficient shadowing carried out by the new staff. It feels as if we are back to square one, having to leave notes and email reminders every week about tasks missed out or done differently.
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Review from Valerie B (Friend of Client) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide me with all the care I need and are a very happy and friendly company. I enjoy having a laugh and a joke with my caregivers.
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Review from D M (Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from Robin F (Client) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Support given to us has always been 100%. Our main contact is regularly with personnel allocated to us for care and support. Only occasional contact with the head office which has always been polite and extremely satisfactory.
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Review from Ross D (Friend of Client) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care service provided by caring professional whilst maintaining a pleasant supportive service with the client's safety and wellbeing always the first priority.
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Review from Barbara G (Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had a good service and company during this period and before.
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Review from Hilda W (Client) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent. I look forward to their visits.
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Review from Molly B (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the lady very helpful and friendly at all times.
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Review from Joseph D (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind, professional, caring and I would definitely recommend their help.
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Review from Syl D (Daughter of Client) published on 17 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm extremely impressed with the level of service provided. My dad was potentially vulnerable to fraud this week. Home Instead carers were proactive about informing me (as POA) and checking out the company. This took them several hours and some international phone calls - which they did as their standard
of care. Since I'm out-of-country, I rely on professionals to look out for my parents. This kind of service shows I can trust Home Instead completely. I'm very, very happy.
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Review from Peter S (Client) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Home Instead because they provide me with the help I require i.e., shopping, cooking. Extremely caring company.
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Review from Elaine M (Client) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend home instead senior care for the kind handling of my ‘case’ which was rather complex. The carers were exceedingly caring and kind, excellent timekeepers and very dedicated to their job. At no time did I feel intimidated or looked down on, and they went out of their way to make sure
I was comfortable and safe.
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Review from Sue B (Daughter of Client) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Home Instead by chance when urgently looking for care for my 92-year-old mother. She had never had carers before and was resistant to letting someone help. I was able to discuss this with Home Instead who were able to gently coax and care for my mother in a way that made her feel she could
still retain her dignity and self-pride. Living 2 hours away I too was helped to feel they were giving what I would have done as her daughter had I lived close by. The carers even gave value added help by accompanying my mum to hospital in emergencies and staying with her until settled. It was a great comfort to me when on her last and sadly final trip someone had been with her till settled into the ward. I can't thank the team enough in every aspect from keeping me well informed to getting help from doctors when needed the package was complete.
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Review from Laura H (Daughter of Client) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hadn't known where to turn for help in looking after my father and was recommended to the Southend Home Instead branch. When I phoned I got straight through to the manager who immediately gave me advice, and a rough outline of prices. I had a visit with my father from the manager, and then once
agreed, we met with the carer we had been matched with.


Over the 3 months that we have had Home Instead's care, you have helped with anything that we have needed from companionship and just being there whilst my father goes about his morning, to personal care in very challenging circumstances. This month has proved particularly difficult as my father has become less able to care for himself but once again you have exceeded my expectations.


Anything that I think we need - you have always got a solution for. You have helped at an extremely difficult and sensitive time. You have helped to allow my father to stay living in his house, and you have given me huge peace of mind.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Home Instead (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Home Instead (Southend-on-Sea) is calculated as follows: ( (152 Excellents x 5) + (14 Goods x 4) ) ÷ 166 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southend-on-Sea) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (6)

Jane

Jane

Job Title: Care Coordinator Joined: 2016

As a Care Coordinator, Jane needs to be quick on her feet, managing multiple responsibilities and adapting to changing situations seamlessly. Her role requires not only efficiency but also an abundance of care and compassion for both our clients and Care Professionals. With many years of experience in the care sector and over 8 years with our team, Jane brings invaluable expertise and dedication to her work, ensuring the highest quality of support and coordination.

Kayleigh

Kayleigh

Job Title: Recruitment & Retention Manager Joined: 2017

As our recruiter, Kayleigh is committed to hiring the best talent. Ensuring we have a supportive environment for our Care Professionals shows how deeply she values both the quality of care provided and the well-being of those who deliver that care.

Colette

Colette

Job Title: Field Support Joined: 2017

Colette is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Dawn

Dawn

Job Title: Field Support Joined: 2023

Dawn is an essential member of our Field Support team, dedicated to supporting our Care Professionals and clients. Her commitment ensures that we consistently deliver the highest standard of care, fostering a supportive environment for everyone involved.

Sue

Sue

Job Title: Field Support Joined: 2020

Sue is part of the Field Support team and supports our Care Pros and clients, ensuring we are delivering the best care.

Sophie

Sophie Reed

Job Title: Care Manager Joined: 2025

Our Care Manager Sophie has 18 years of experience in the care sector and brings a wealth of expertise and a passion for providing exceptional care.

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