Submit a Review for Home Instead (Southend-on-Sea)
Unit B2, The Seedbed Business Centre, Vanguard Way, Southend-on-Sea, SS3 9QY
View full details of Home Instead (Southend-on-Sea)Latest Reviews for Home Instead (Southend-on-Sea)
27 March 2026
My mum has received support from you since October 2025 and this is helping her stay in her own home which is where she wants to be. The difference this makes to her life is huge. My mum's mobility has deteriorated and so she is no longer able to move around her home without assistance. Mum has
peace of mind that she has the same lady, at the same time each visit and this has allowed a trusting/good relationship, to be built, so much so that even when my mum has been in hospital she was happy for her lady to still go to the house to receive the shopping etc so all was ready for when she came home.
Anybody caring for an elderly relative will know that as their care needs rise and their independence reduces having the support from others is a massive weight of your shoulders as you just cant do it all yourself. You can then go back to being a daughter and that is lovely. Mum looks forward to the visits - thank you.
19 March 2026
Excellent, could not be better. All carers lovely and become friends.
06 March 2026
My mother and her sister have been receiving care from Home Instead 3 times a day for several years now. I can honestly say the ladies who look after them are all amazing. My mum and aunt both say that they feel that the ladies genuinely care about them. I can see that my mum and aunt are happy and
that means the world to me.
I think having the App is great because I can always see if there's any issues or anything I need to sort out. It gives me peace of mind.
The ladies who organise the admin and the visits also go above and beyond and this really helps me.
I am very grateful for Home Instead, as my mum and aunt can live at home together at 90 and 92 years old.
Having Home Instead look after them gives me a feeling of calm and takes the stress away.
Thank you for all you do.
24 February 2026
Mum has been having one hour visits every day for a year now. She has had the same three carers for the whole time and she has a good relationship with all three. They are caring and supportive and have become more like friends. As she lives alone and I am over an hour away this makes a massive
difference to her day. She loves to go for a walk and they happily take her come rain or shine.
I have an app where I can see details of each visit but if anything out of the ordinary happens the office always call me straight away. If someone is ill or going to be late they always call mum and no one is ever sent who hasn't been previously introduced to Mum.
We can't fault this service. They are brilliant and thank you to everyone involved in my mums care.
23 February 2026
Home instead have been fantastic. They have taken good care of my aging mother for several years ending last Oct. when my mother was sadly hospitalized, and can no longer live at home. The wonderful ladies visited her at home 2, then later 3 times per day, taking care of all of her needs including
personal hygiene, laundry, 3 meals a day and very importantly friendship and social interaction. I live overseas, so knowing that my mother was in such good hands was a massive relief for me. I would like to thank all of the team for their professionalism and hard work, sometimes under difficult circumstances.
16 October 2025
My wife Sally has been receiving a 2 hour visit for 9 months and an extra 34 hour visit recently. She has very much enjoyed and benefited from a great connection with her carer in taking her out to various venues and doing activities.
It's also of benefit and help to me knowing she is in good
hands.
13 October 2025
This company has looked after my Mum in a most caring & professional manner.
They brighten her day whenever & whoever is on duty.
The overall service is superb.
Mum trusts them, feels safe & looks forward to the visits..
Throughly recommend Home Instead.
11 September 2025
The carers were really helpful and supportive of my parents when they need care after recovering from an operation. They were very friendly and I thought the App, in which the carer would leave comments after visiting were very reassuring to read.
We would have no hesitation in using your services
again if our parents ever need help in the future.
26 August 2025
Carers for my Dad have gone above what's expected of them to ensure continuity of care. He has dementia and change is very hard for him. One carer came in on her day off so Dad wouldn't have to have a carer he didn't know.
They are all very good to my Mum too who finds my Dad's illness very
difficult at times.
Thank you!
09 July 2025
I cannot praise the service from Home Instead from all of the team from office to the ladies that provided the care for my dad. They looked after dad for a couple of years and as his needs changed they quickly reassessed his needs to make sure he was getting the best care. They developed really good
relationships with dad and would work with him whatever mood he was in.Earlier this year he started to deteriorate significantly, the ladies that came to help him were all exemplary, it made such a difference to a stressful and upsetting time for dad and us, as his family. Right up to when dad passed away everyone at Home Instead gave incredible support and care. We remain grateful for their care.
08 July 2025
I have found the company very caring and helpful. I'm very impressed by how both client and carers are watched up, and when and where possible. I highly recommend you. Thank you all for the help and support.
07 July 2025
Home Instead have been amazing (especially 1 wonderful lady) in allowing Mum (85) to remain independent for as long as possible. We live over 2 hours away from Mum so Home Instead provided us with the reassurance that as well as providing company to Mum, someone was an extra pair of "eyes and ears"
on Mum whilst living alone. Mum's carer became a trusted friend to Mum, who looked forward to her visits. She also made the transition to an assisted living facility an adventure for Mum to look forward to and get excited about rather than a daunting experience of leaving her home of 55 years. We will be eternally grateful for your help, love and patience over the months that you spent with Mum. Thank you
23 May 2025
I have no hesitation in recommending Home Instead.
The services offered are tailored to the individual's needs. The services can be adapted to meet changing needs and enables people to stay in their homes for longer.
Caring is not just about the practical services but also the companionship
that Home Instead offer.
30 April 2025
I would thoroughly recommend Home Instead if you are looking for care for a loved one in their own home. Their team of carers are totally reliable, very compassionate and I had peace of mind that my 98-year-old uncle and 95 year old auntie absolutely were in the safest hands.
18 February 2025
Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,
caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.
22 November 2024
Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too
much trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.
22 October 2024
Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.
22 October 2024
I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.
27 June 2024
Home Instead looked after my mum and dad for years. My dad was quite tricky but they always found the right person to look after him before he had to go into a care home. Everyone from office staff to carers have been fantastic. Definitely a big shout out to one staff member in particular who has
been the most amazing support to me on the phone. Thank you!
05 June 2024
Carers from Home Instead were crucial to my recovery after my left hip replacement operation. Recooperative care was excellent. Team attendance was ready to help with any tasks, and the care manager was knowledgeable and helpful throughout the whole process.
Latest Reviews for Home Instead (Southend-on-Sea)
27 March 2026
My mum has received support from you since October 2025 and this is helping her stay in her own home which is where she wants to be. The difference this makes to her life is huge. My mum's mobility has deteriorated and so she is no longer able to move around her home without assistance. Mum has
peace of mind that she has the same lady, at the same time each visit and this has allowed a trusting/good relationship, to be built, so much so that even when my mum has been in hospital she was happy for her lady to still go to the house to receive the shopping etc so all was ready for when she came home.
Anybody caring for an elderly relative will know that as their care needs rise and their independence reduces having the support from others is a massive weight of your shoulders as you just cant do it all yourself. You can then go back to being a daughter and that is lovely. Mum looks forward to the visits - thank you.
19 March 2026
Excellent, could not be better. All carers lovely and become friends.
06 March 2026
My mother and her sister have been receiving care from Home Instead 3 times a day for several years now. I can honestly say the ladies who look after them are all amazing. My mum and aunt both say that they feel that the ladies genuinely care about them. I can see that my mum and aunt are happy and
that means the world to me.
I think having the App is great because I can always see if there's any issues or anything I need to sort out. It gives me peace of mind.
The ladies who organise the admin and the visits also go above and beyond and this really helps me.
I am very grateful for Home Instead, as my mum and aunt can live at home together at 90 and 92 years old.
Having Home Instead look after them gives me a feeling of calm and takes the stress away.
Thank you for all you do.
24 February 2026
Mum has been having one hour visits every day for a year now. She has had the same three carers for the whole time and she has a good relationship with all three. They are caring and supportive and have become more like friends. As she lives alone and I am over an hour away this makes a massive
difference to her day. She loves to go for a walk and they happily take her come rain or shine.
I have an app where I can see details of each visit but if anything out of the ordinary happens the office always call me straight away. If someone is ill or going to be late they always call mum and no one is ever sent who hasn't been previously introduced to Mum.
We can't fault this service. They are brilliant and thank you to everyone involved in my mums care.
23 February 2026
Home instead have been fantastic. They have taken good care of my aging mother for several years ending last Oct. when my mother was sadly hospitalized, and can no longer live at home. The wonderful ladies visited her at home 2, then later 3 times per day, taking care of all of her needs including
personal hygiene, laundry, 3 meals a day and very importantly friendship and social interaction. I live overseas, so knowing that my mother was in such good hands was a massive relief for me. I would like to thank all of the team for their professionalism and hard work, sometimes under difficult circumstances.
16 October 2025
My wife Sally has been receiving a 2 hour visit for 9 months and an extra 34 hour visit recently. She has very much enjoyed and benefited from a great connection with her carer in taking her out to various venues and doing activities.
It's also of benefit and help to me knowing she is in good
hands.
13 October 2025
This company has looked after my Mum in a most caring & professional manner.
They brighten her day whenever & whoever is on duty.
The overall service is superb.
Mum trusts them, feels safe & looks forward to the visits..
Throughly recommend Home Instead.
11 September 2025
The carers were really helpful and supportive of my parents when they need care after recovering from an operation. They were very friendly and I thought the App, in which the carer would leave comments after visiting were very reassuring to read.
We would have no hesitation in using your services
again if our parents ever need help in the future.
26 August 2025
Carers for my Dad have gone above what's expected of them to ensure continuity of care. He has dementia and change is very hard for him. One carer came in on her day off so Dad wouldn't have to have a carer he didn't know.
They are all very good to my Mum too who finds my Dad's illness very
difficult at times.
Thank you!
09 July 2025
I cannot praise the service from Home Instead from all of the team from office to the ladies that provided the care for my dad. They looked after dad for a couple of years and as his needs changed they quickly reassessed his needs to make sure he was getting the best care. They developed really good
relationships with dad and would work with him whatever mood he was in.Earlier this year he started to deteriorate significantly, the ladies that came to help him were all exemplary, it made such a difference to a stressful and upsetting time for dad and us, as his family. Right up to when dad passed away everyone at Home Instead gave incredible support and care. We remain grateful for their care.
08 July 2025
I have found the company very caring and helpful. I'm very impressed by how both client and carers are watched up, and when and where possible. I highly recommend you. Thank you all for the help and support.
07 July 2025
Home Instead have been amazing (especially 1 wonderful lady) in allowing Mum (85) to remain independent for as long as possible. We live over 2 hours away from Mum so Home Instead provided us with the reassurance that as well as providing company to Mum, someone was an extra pair of "eyes and ears"
on Mum whilst living alone. Mum's carer became a trusted friend to Mum, who looked forward to her visits. She also made the transition to an assisted living facility an adventure for Mum to look forward to and get excited about rather than a daunting experience of leaving her home of 55 years. We will be eternally grateful for your help, love and patience over the months that you spent with Mum. Thank you
23 May 2025
I have no hesitation in recommending Home Instead.
The services offered are tailored to the individual's needs. The services can be adapted to meet changing needs and enables people to stay in their homes for longer.
Caring is not just about the practical services but also the companionship
that Home Instead offer.
30 April 2025
I would thoroughly recommend Home Instead if you are looking for care for a loved one in their own home. Their team of carers are totally reliable, very compassionate and I had peace of mind that my 98-year-old uncle and 95 year old auntie absolutely were in the safest hands.
18 February 2025
Home Instead provided exemplary care for my father. They helped him wash and dress for the day, made breakfast and assisted with his medical/personal needs. In the evening they prepared his meal and drinks, assisted with medical/personal needs and helped him to bed.
All the ladies were competent,
caring and diligent, quick to let us know of any issues and make helpful suggestions. We had full confidence in them. They adapted quickly to changes we let them know about.
They were lovely with Dad, developing a wonderful relationship with him. He was relaxed and comfortable with each one, such a testament to them, as during this time my step mother died and he was grieving. Despite all he was going through they managed to keep his spirits up and even make him laugh.
They helped us too, easing our load in a stressful time.
The team in the office were excellent, keeping in contact and responding quickly when needed. The Birdie app was very helpful for the family to see how he was getting on.
22 November 2024
Great care for my father-in-law over the past 18 months. The care providers and the office staff took the time to get to know his needs and deal with any challenges that they were presented with. Visits were rearranged to accommodate taking him to doctor or dental appointments, nothing seemed too
much trouble. Any concerns raised were listened to and dealt with accordingly. A special thank you to his carer who must have the patience of a saint! Highly recommend Home Instead.
22 October 2024
Always professional giving the best care possible to my father. Aware of changing situation with care needs, there is a constant review which ensures the best care for my father.
22 October 2024
I had two different workers look after my wife for three hours twice a week. It was only when she went into full time care that those sessions ended. I was very satisfied with the way the two ladies dealt with my wife who with advanced dementia could be difficult at times.
27 June 2024
Home Instead looked after my mum and dad for years. My dad was quite tricky but they always found the right person to look after him before he had to go into a care home. Everyone from office staff to carers have been fantastic. Definitely a big shout out to one staff member in particular who has
been the most amazing support to me on the phone. Thank you!
05 June 2024
Carers from Home Instead were crucial to my recovery after my left hip replacement operation. Recooperative care was excellent. Team attendance was ready to help with any tasks, and the care manager was knowledgeable and helpful throughout the whole process.