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Home Care Providers Owned by Home Instead in Swansea

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Home Instead Locations in Swansea (1)

1 Home Care Providers owned by Home Instead in Swansea

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Home Instead (Swansea)

Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL

9.9171 Reviews

25 2

"I chose Home Instead because I previously worked for the company and experienced first-hand the high standards of care and professionalism..."Read all 171 reviews

Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their... Read more

Care Provided

Live-in Care
Dementia
Visiting Care

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Home Instead Reviews in Swansea (171)

9.5

Home Instead has a Group Review Score of 9.5 (9.509) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Showing 171 reviews matching selected criteria

Review of Home Instead (Swansea) from M L (Client / Service User) published on 2 July 2026 Submitted via Website•

Overall Experience

Very caring and helpful always arrive on time and gets on with their tasks. Very efficient antd attentive service. All the staff are pleasant and get on with the requested tasks. They are sociable but don't let this interfere with the work.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your wonderful feedback. We really appreciate you taking the time to share your experience. It's fantastic to hear that you find our team caring, helpful, punctual, and attentive. We take great pride in providing efficient, high-quality care while building friendly, positive...

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Review of Home Instead (Swansea) from Zaneta J (Partner of Client) published on 26 June 2026 Submitted via Website•

Overall Experience

I chose Home Instead because I previously worked for the company and experienced first-hand the high standards of care and professionalism shown to clients. It is an approach I always shared and followed in my own work.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for your lovely feedback. We are delighted that your previous experience with Home Instead reflected the high standards of care and professionalism that we strive to deliver every day. It is wonderful to hear that these values aligned so closely with your own approach to care.

It was...

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Review of Home Instead (Swansea) from H C (Daughter of Client) published on 26 June 2026 Submitted via Website•

Overall Experience

Like another reviewer here I was also concerned about my mum and her ability to manage things as she's 85, has poor memory and sight. She was also lonely & I live 200 miles away. It took many months for her to get used to the idea of someone coming in to help but she loves the companion that Home Instead have sent. I don't have to worry so much and her companion can help with things that mum can't do, as well as keeping her company once a week. It was all arranged very efficiently and the service is just great all round.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind review. It means a great deal to hear that we have been able to provide both practical support and companionship for your mum.

We understand that accepting help can be a big adjustment, especially when a loved one values their independence. We're delighted that...

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Review of Home Instead (Swansea) from Sandy H (Daughter of Client) published on 24 June 2026 Submitted via Website•

Overall Experience

You care for my elderly mother my communication is with staff and carers who are always helpful, understanding and consider . The deal with her respectfully and provide for her needs even though she may not be very polite.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for your kind review. We are pleased to hear that you have found our staff and carers to be helpful, understanding, and considerate.

Providing respectful, compassionate care is very important to us, and we are delighted that our team has been able to support your mothers needs while keeping positive communication with you. Your kind words will be shared with the team.

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Review of Home Instead (Swansea) from C D (Daughter of Client) published on 22 June 2026 Submitted via Website•

Overall Experience

My mother has a sitter for two hours a week. All the sitters she's had have been very helpful. I feel relaxed when I'm out as I know she's in good hands. The staff are very obliging and friendly. I would definitely recommend Home Instead to anyone

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind review. We are delighted to hear that the support provided by our Care Professionals gives you peace of mind and allows you to relax while you're out, knowing your mother is in safe and caring hands.

It's wonderful to know that you have found all of our Care...

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Review of Home Instead (Swansea) from H C (Daughter of Client) published on 22 June 2026 Submitted via Website•

Overall Experience

We were looking for care for just a couple of days for an elderly gentleman with dementia, including night stay. We were able to meet the Carer first, who was lovely, and keen to create rapport with the client, even though she was aware that communication would be difficult.

My only disappointment was that on the morning of our return, we were advised that medication had not been given that morning. Although this was caused by an error on our side (medication was left in sleeve but removed from prescription box), it was still given on the other days, causing us confusion about the policy.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for taking the time to leave such a thoughtful review.

We are delighted to hear that you were happy with the care provided and that you had the opportunity to meet the carer beforehand. Building trust and rapport is especially important when supporting clients living with dementia, so we...

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Review of Home Instead (Swansea) from Angela R (Daughter of Client) published on 22 June 2026 Submitted via Website•

Overall Experience

Sam is predominantly the Home carer for my mum who has nothing but glowing reports about her. It's very reassuring to know that my mum is settled and looks forward to Sam's visits. She works hard and is very trustworthy. The communication with Home Care is also brilliant with Lisa checking in on my Mum regularly.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your wonderful review. We're delighted to hear that your mum enjoys Sam's visits and feels comfortable and settled in her care. Sam is a valued member of our team, and your kind words about her hard work, trustworthiness, and dedication mean a great deal.

We're also pleased...

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Review of Home Instead (Swansea) from Alison B (Daughter of Client) published on 11 February 2026 Submitted via Website•

Overall Experience

I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who support her socially and visit her, however due to my mum's age and lack of sight, there were many tasks that were becoming more difficult for her. She was initially unsure about people she didn't know coming into the house, but now she really likes the girls, enjoys their company and values their help. I now feel much more relaxed knowing that someone is checking on mum daily.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for taking the time to share your experience and for your kind words.

We understand how difficult it can be to support a loved one from a distance, especially when they are living alone, so it means a great deal to hear that our support has helped bring you peace of mind. Were...

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Review of Home Instead (Swansea) from Elizabeth W (Friend of Client) published on 9 February 2026 Submitted via Website•

Overall Experience

Really happy with the service that we receive, very reliable and conscientious. Very happy client!
The staff are always on time and readily help with mealtimes, couldn't be happier.

So glad we chose home instead!

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words! Were thrilled to hear that youre happy with our service and that our team has been reliable and helpful. It means a lot to us that weve been able to support you in the way you deserve. Were so glad you chose Home Instead, and we look forward to continuing to provide the care and support you can count on

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Review of Home Instead (Swansea) from R C (Daughter of Client) published on 12 January 2026 Submitted via Website•

Overall Experience

Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her experiences. They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.

As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for taking the time to share such a thoughtful and generous review. We're truly grateful for your kind words and for the trust you place in our team to support your mum.

It means a great deal to hear that our office staff's communication and flexibility have been helpful, and...

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Review of Home Instead (Swansea) from C D (Friend of Client) published on 1 October 2025 Submitted via Website•

Overall Experience

Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.

Can't fault the service we have had so far.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a great experience with both our office team and Care Professional's . It means a lot to us to know that you find our service friendly, reliable, and helpful. We're committed to maintaining this level of care and support, and we truly appreciate you taking the time to share your thoughts.

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Review of Home Instead (Swansea) from Anna E (Daughter of Client) published on 1 October 2025 Submitted via Website•

Overall Experience

We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care visit on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead Swansea. Were truly grateful for your trust in us during what must have been a challenging time for your family.Its wonderful to hear that we were able to respond quickly and provide the support...

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Review of Home Instead (Swansea) from Bill R (Son of Client) published on 30 September 2025 Submitted via Website•

Overall Experience

The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.

More engagement with mum in regular conversation, not easy at times, would be helpful

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for your feedback. We're really pleased to hear that the carers are maintaining the house well and ensuring your mother has what she needs - that means a great deal to us.We appreciate your note about the rubbish and recycling; it's good to hear there's improvement, and we'll continue to...

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Review of Home Instead (Swansea) from E K (Daughter of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.

Carers always listen to them, and carry out whatever their requests are.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and encouraging feedback.We're so pleased to hear that our Care Professionals have been able to support both your mum and dad with kindness, attentiveness, and respect. It's especially heartening to know that the team has not only responded to their needs but taken...

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Review of Home Instead (Swansea) from Cath W (Daughter of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to leave her

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also...

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Review of Home Instead (Swansea) from Tracy H (Daughter of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really reassured me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.

Thank you Home Instead .

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped...

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Review of Home Instead (Swansea) from Caroline O (Niece of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.
We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.

I wouldn't hesitate to recommend them

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you...

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Review of Home Instead (Swansea) from I C (Son of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to...

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Review of Home Instead (Swansea) from Andrea P (Daughter of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.

Mum will always voice her concerns and I am happy that they seem to be listened to.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client...

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Review of Home Instead (Swansea) from Saran L (Daughter of Client) published on 19 September 2025 Submitted via Website•

Overall Experience

An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly recommend Home Instead Swansea Branch.

↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great...

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Awards / Recognitions (10)

29 May 2026Recipient: Home Instead
30 May 2025Recipient: Home Instead
31 May 2024Recipient: Home Instead

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