Home Care Provider Owned by Home Instead in Swansea

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind words and for taking the time to share your experience with Home Instead Swansea. Were truly grateful for your trust in us during what must have been a challenging time for your family.Its wonderful to hear that we were able to respond quickly and provide the support your mum needed after her accident. We're especially pleased to know that our Care Professionals have made such a positive impression we pride ourselves on having a compassionate and reliable team, and your feedback means the world to them.Thank you again for your recommendation. Please dont hesitate to reach out if theres ever anything more we can do to support you and your mum.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and encouraging feedback.We're so pleased to hear that our Care Professionals have been able to support both your mum and dad with kindness, attentiveness, and respect. It's especially heartening to know that the team has not only responded to their needs but taken proactive steps - such as arranging OT assessments, liaising with doctors, and ensuring they feel heard and supported in their day-to-day lives.We're glad to hear your dad enjoys his Wednesday shopping trips - little routines like that can make such a big difference. We'll be sure to pass on your lovely comments to the team, who will be so pleased to know their care is appreciated.Thank you again for your trust and kind words.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also wonderful to hear that their conversations have brought your mother new perspectives - that connection and companionship are just as important as practical support.Your trust in us, especially in feeling confident to leave your mother in our care, means a great deal. We'll be sure to pass on your kind words to the team member involved - she will be so pleased to know the difference she's made.Thank you again for your support.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped you feel confident and reassured that your mother was in safe hands. Placing the needs of our clients at the heart of everything we do is a core value for us, so your words mean a great deal.Well make sure your praise is shared with the entire team theyll be proud to know their professionalism and dedication made such an impact.Thank you once again for your support and trust. Were always here if you need us.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you found everything from your first phone call to the ongoing support clear, reassuring, and helpful.Were especially touched to know how much of a difference the carers have made, not just in terms of practical help, but in offering companionship and real connection. Its so important to us that clients are seen, heard, and valued not just cared for, but truly known and its heartwarming to know your uncle is enjoying those conversations, laughs, and moments of joy again.Thank you again for your trust, your kind words, and for letting us be a part of your uncles life. Were always here if you need anything just give us a call.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client feels heard and respected, so we're glad to know that this has been your mum's experience.We also understand that changes in routine can sometimes be challenging, so we're especially grateful that your mum has been able to feel at ease with other team members when needed. We'll be sure to share your kind words with the care team - they'll be delighted to know their efforts are appreciated.Thank you again for your trust and support.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great pride in delivering responsive, personalised care that helps our clients remain safe, happy, and comfortable in their own homes and its incredibly rewarding to hear that reflected in your feedback.Your recommendation means a great deal to us, and well be sure to pass on your kind words to the whole team.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care Professionals were able to respond promptly, communicate clearly, and support both you and your mother with sensitivity and respect. Ensuring care is tailored to individual needs - balancing support with independence - is at the heart of what we do, so your feedback is both encouraging and deeply appreciated.We'll be sure to pass on your comments to our care team and office staff, who will be so pleased to know their efforts have been recognised.Thank you again for your trust and support.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind feedback! We're delighted to hear that you're happy with the care team's punctuality, friendliness, and the support they provide. It's great to know that the help with meals, laundry, and housekeeping is making a positive difference. We'll be sure to share your comments with the Care Professionals- they'll really appreciate it!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your husband's nerves and provided the support and reassurance you both needed. Building trust is so important, especially in a first-time care situation, and we're glad she made such a positive impression. We truly appreciate your feedback and look forward to supporting you again in the future-with the same Care Professional whenever possible. Please don't hesitate to reach out if there's anything you need in the meantime.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)Thank you for taking the time to share your experience. We understand how significant the transition to daily care can be, especially for those who have been independent for so long. Its wonderful to hear that the process was smooth for your family, and were so pleased our team could support you during this time. You know where we are if you ever need us!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared for by our team. Our priority is to provide compassionate and attentive support, and it's wonderful to know that his experience reflects that commitment. We'll be sure to share your kind words with our staff-they will be thrilled to know they've made such a positive difference. Thank you for your trust in us and for taking the time to share your experience.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our service and that your Care Professional has been meeting your expectations with professionalism and care. We take great pride in providing attentive and reliable support, and it's heartening to know that our efforts make a meaningful difference to you and your wife. Your kind words motivate us to continue delivering the highest standard of care. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.