Home Care Providers Owned by Home Instead in Swansea

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Home Instead Locations in Swansea (1)

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1 Home Care Providers owned by Home Instead in Swansea
Home Instead (Swansea)
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
Home Instead (Swansea) Award Certificate9.9165 Reviews
Home Instead (Swansea)
Home Instead (Swansea) Award Certificate
Home Instead (Swansea)
"I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who..."Read all 165 reviews
Visiting Care from £30 / hour|Live-in Care from £1,850 / week

Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

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Home Instead Reviews in Swansea (165)
9.5

Home Instead has a Group Review Score of 9.5 (9.503) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
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Showing 165 reviews matching selected criteria
Review of Home Instead (Swansea) from Alison B (Daughter of Client) published on 11 February 2026 Submitted via Website
Overall Experience

I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who support her socially and visit her, however due to my mum's age and lack of sight, there were many tasks that were becoming more difficult for her. She was initially unsure about people she didn't know coming into the house, but now she really likes the girls, enjoys their company and values their help. I now feel much more relaxed knowing that someone is checking on mum daily.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for taking the time to share your experience and for your kind words.

We understand how difficult it can be to support a loved one from a distance, especially when they are living alone, so it means a great deal to hear that our support has helped bring you peace of mind. Were...  

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Review of Home Instead (Swansea) from Elizabeth W (Friend of Client) published on 9 February 2026 Submitted via Website
Overall Experience
Really happy with the service that we receive, very reliable and conscientious. Very happy client!
The staff are always on time and readily help with mealtimes, couldn't be happier.

So glad we chose home instead!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words! Were thrilled to hear that youre happy with our service and that our team has been reliable and helpful. It means a lot to us that weve been able to support you in the way you deserve. Were so glad you chose Home Instead, and we look forward to continuing to provide the care and support you can count on

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Review of Home Instead (Swansea) from R C (Daughter of Client) published on 12 January 2026 Submitted via Website
Overall Experience
Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her experiences. They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.

As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for taking the time to share such a thoughtful and generous review. We're truly grateful for your kind words and for the trust you place in our team to support your mum.

It means a great deal to hear that our office staff's communication and flexibility have been helpful, and...  

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Review of Home Instead (Swansea) from C D (Friend of Client) published on 1 October 2025 Submitted via Website
Overall Experience
Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.

Can't fault the service we have had so far.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a great experience with both our office team and Care Professional's . It means a lot to us to know that you find our service friendly, reliable, and helpful. We're committed to maintaining this level of care and support, and we truly appreciate you taking the time to share your thoughts.

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Review of Home Instead (Swansea) from Anna E (Daughter of Client) published on 1 October 2025 Submitted via Website
Overall Experience

We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care visit on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and for taking the time to share your experience with Home Instead Swansea. Were truly grateful for your trust in us during what must have been a challenging time for your family.Its wonderful to hear that we were able to respond quickly and provide the support...  

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Review of Home Instead (Swansea) from Bill R (Son of Client) published on 30 September 2025 Submitted via Website
Overall Experience
The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.

More engagement with mum in regular conversation, not easy at times, would be helpful

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for your feedback. We're really pleased to hear that the carers are maintaining the house well and ensuring your mother has what she needs - that means a great deal to us.We appreciate your note about the rubbish and recycling; it's good to hear there's improvement, and we'll continue to...  

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Review of Home Instead (Swansea) from E K (Daughter of Client) published on 19 September 2025 Submitted via Website
Overall Experience
Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.

Carers always listen to them, and carry out whatever their requests are.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and encouraging feedback.We're so pleased to hear that our Care Professionals have been able to support both your mum and dad with kindness, attentiveness, and respect. It's especially heartening to know that the team has not only responded to their needs but taken...  

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Review of Home Instead (Swansea) from Cath W (Daughter of Client) published on 19 September 2025 Submitted via Website
Overall Experience

A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to leave her

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also...  

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Review of Home Instead (Swansea) from Tracy H (Daughter of Client) published on 19 September 2025 Submitted via Website
Overall Experience
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really reassured me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.

Thank you Home Instead .

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped...  

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Review of Home Instead (Swansea) from Caroline O (Niece of Client) published on 19 September 2025 Submitted via Website
Overall Experience
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.
We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.

I wouldn't hesitate to recommend them

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you...  

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Review of Home Instead (Swansea) from I C (Son of Client) published on 19 September 2025 Submitted via Website
Overall Experience

Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to...  

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Review of Home Instead (Swansea) from Andrea P (Daughter of Client) published on 19 September 2025 Submitted via Website
Overall Experience
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.

Mum will always voice her concerns and I am happy that they seem to be listened to.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client...  

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Review of Home Instead (Swansea) from Saran L (Daughter of Client) published on 19 September 2025 Submitted via Website
Overall Experience

An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly recommend Home Instead Swansea Branch.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great...  

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Review of Home Instead (Swansea) from Paul R (Son of Client) published on 19 September 2025 Submitted via Website
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I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium term ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care...  

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Review of Home Instead (Swansea) from Kevin W (Son of Client) published on 3 July 2025 Submitted via Website
Overall Experience
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.

They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they also do some hoovering and polishing.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind feedback! We're delighted to hear that you're happy with the care team's punctuality, friendliness, and the support they provide. It's great to know that the help with meals, laundry, and housekeeping is making a positive difference. We'll be sure to share your comments with the Care Professionals- they'll really appreciate it!

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Review of Home Instead (Swansea) from Mary M (Wife of Client) published on 9 May 2025 Submitted via Website
Overall Experience
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.

When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your...  

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Review of Home Instead (Swansea) from J H (Son of Client) published on 8 May 2025 Submitted via Website
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Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care is great, thoughtful and proactive.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)

Thank you for taking the time to share your experience. We understand how significant the transition to daily care can be, especially for those who have been independent for so long. Its wonderful to hear that the process was smooth for your family, and were so pleased our team could support you during this time. You know where we are if you ever need us!

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Review of Home Instead (Swansea) from Jo W (Daughter of Client) published on 6 May 2025 Submitted via Website
Overall Experience

Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)

Thank you for your wonderful feedback it truly means a lot to us! We're so glad we could support your mum and make a positive difference.

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Review of Home Instead (Swansea) from L T (Wife of Client) published on 20 March 2025 Submitted via Website
Overall Experience
Great service provided
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.

Also we are kept aware of any changes due to illness / unforeseen circumstances.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you for taking the time to share your experience with us. Were delighted to hear that you feel comfortable and well-supported by our carer. Providing professional, prompt, and friendly care while maintaining open communication is our priority, and it's wonderful to know that this has been...  

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Review of Home Instead (Swansea) from Susan W (Mother of Client) published on 19 March 2025 Submitted via Website
Overall Experience
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner".
He is happy, clean and tidy in presentation with none of the stress he previously felt.

I can only thank you and highly commend the your company and your staff for the excellent care my son now has.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)

Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared...  

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  • Recipient: Home InsteadDate: Friday 30 May 2025

  • Recipient: Home InsteadDate: Friday 31 May 2024

  • Recipient: Home InsteadDate: Wednesday 31 May 2023

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