Home Care Provider Owned by Home Instead in Swansea
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Swansea for Home Instead are showing below.
View the details of all 243 locations (with 11827 reviews) owned by Home Instead
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Home Instead Locations in Swansea (1)
Home Instead (Swansea)
9.9
162 reviews
Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
"Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable. Can't…" Read all 162 reviews
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their mission is to provide compassionate and reliable… Read more about Home Instead (Swansea)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £30 / hour
- Live-in Care from £1,850 / week
Other Home Care Groups you may be interested in:
Home Instead Reviews in Swansea (162)
9.6
Home Instead has a Group Review Score of 9.6 (9.644) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
Review of
Home Instead (Swansea)
from C D (Friend of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.
Can't fault the service we have had so far.
Can't fault the service we have had so far.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Anna E (Daughter of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care visit
on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Bill R (Son of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.
More engagement with mum in regular conversation, not easy at times, would be helpful
Detailed rubbish and recycling is not always correct but improving.
More engagement with mum in regular conversation, not easy at times, would be helpful
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from E K (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.
Carers always
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.
Carers always
listen to them, and carry out whatever their requests are.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Cath W (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to leave
her
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Tracy H (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really reassured
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really reassured
me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Caroline O (Niece of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.
We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from I C (Son of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Andrea P (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have
put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.
Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Saran L (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly
recommend Home Instead Swansea Branch.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Paul R (Son of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium term
ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Kevin W (Son of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they
also do some hoovering and polishing.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Mary M (Wife of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was prompt,
The caregiver was prompt,
professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from J H (Son of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care
is great, thoughtful and proactive.
Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Jo W (Daughter of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from L T (Wife of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great service provided
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from Susan W (Mother of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking after
I just want to say that he has a brilliant team now looking after
him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner".
He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from P T (Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the fact that the service provider communicates well with us. Any small problems are dealt with promptly and effectively.
My particular carer, provides the care as per our contract exceedingly well.
She is pleasant, relaxed and efficient, her time keeping is great, and my wife and
My particular carer, provides the care as per our contract exceedingly well.
She is pleasant, relaxed and efficient, her time keeping is great, and my wife and
I are very pleased with her work ethic.
Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from David W (Nephew of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found you to be very helpful, friendly and easy to deal with. My aunt was treated with patience and dignity and we were very happy with the speed that you were able to provide care and the care that was provided.
Reply from Kate Webb, Marketing Manager at Home Instead (Swansea)
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Review of
Home Instead (Swansea)
from G S (Son of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The service is very good and helping my mum on days I cannot see her. They help out as requested by my mum. Only had them for a few weeks and it is going well. Will have more to say after they have been coming for long but it is excellent.
Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
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Awards / Recognitions (9)
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