Home Instead in Swansea | 1 Home Care Provider

Review of
Home Instead (Swansea)
from Alison B (Daughter of Client) published on 11 February 2026 Submitted via Website • Report

Overall Experience

I live about 3 hours away from my mum and have been getting increasingly concerned about her living alone. She has good church friends who support her socially and visit her, however due to my mum's age and lack of sight, there were many tasks that were becoming more difficult for her. She was initially

unsure about people she didn't know coming into the house, but now she really likes the girls, enjoys their company and values their help. I now feel much more relaxed knowing that someone is checking on mum daily.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for taking the time to share your experience and for your kind words.

We understand how difficult it can be to support a loved one from a distance, especially when they are living alone, so it means a great deal to hear that our support has helped bring you peace of mind. Were delighted that your mum has grown comfortable with the team and enjoys both the assistance and companionship they provide building trust and genuine connection is incredibly important to us.

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Review of
Home Instead (Swansea)
from Elizabeth W (Friend of Client) published on 9 February 2026 Submitted via Website • Report

Overall Experience

Really happy with the service that we receive, very reliable and conscientious. Very happy client!
The staff are always on time and readily help with mealtimes, couldn't be happier.
So glad we chose home instead!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind words! Were thrilled to hear that youre happy with our service and that our team has been reliable and helpful. It means a lot to us that weve been able to support you in the way you deserve. Were so glad you chose Home Instead, and we look forward to continuing to provide the care and support you can count on

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Review of
Home Instead (Swansea)
from R C (Daughter of Client) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Very thankful for the availability of staff in the office to update care plans and carer visits. Very thankful for their understanding to liaise with me when care staff change. Having been present when some care staff visit, I am struck by how intune and interested they are in my mum and her experiences.

They treat her with respect, valuing her decisions and choices, even if they are not considered safe e.g. reheating food against manufacturer instructions, respect her desire to "waste not want not". I trust them to support her as I would which is a great lifting of a heavy burden. Thank you.
As mum finds socialising and speaking difficult, if all care activities are completed, sometimes the 1 hour is too much, hence the lower rating on value for money.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for taking the time to share such a thoughtful and generous review. We're truly grateful for your kind words and for the trust you place in our team to support your mum.

It means a great deal to hear that our office staff's communication and flexibility have been helpful, and that our care team's approach - respecting your mum's choices, values, and lived experiences - has stood out to you. Treating people with dignity, listening to what matters to them, and supporting independence (even in the small, everyday decisions) are central to how we provide care, so your feedback is incredibly affirming for our Care Professional's

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Review of
Home Instead (Swansea)
from C D (Friend of Client) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Excellent service, staff in the office are very approachable and helpful. The caring staff are very friendly, helpful and reliable.
Can't fault the service we have had so far.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a great experience with both our office team and Care Professional's . It means a lot to us to know that you find our service friendly, reliable, and helpful. We're committed to maintaining this level of care and support, and we truly appreciate you taking the time to share your thoughts.

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Review of
Home Instead (Swansea)
from Anna E (Daughter of Client) published on 1 October 2025 Submitted via Website • Report

Overall Experience

We have been very impressed with the service provided by Home Instead in Swansea. After my mum had an accident which affected her mobility, we needed some carers to come in at short notice to help her with household tasks. We contacted the company on a Friday and were set up with our first care visit

on the Sunday. My mum has seen a few different carers now and they have all been brilliant - really lovely, kind and trustworthy people. We would have no hesitation in recommending the service to others.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind words and for taking the time to share your experience with Home Instead Swansea. Were truly grateful for your trust in us during what must have been a challenging time for your family.Its wonderful to hear that we were able to respond quickly and provide the support your mum needed after her accident. We're especially pleased to know that our Care Professionals have made such a positive impression we pride ourselves on having a compassionate and reliable team, and your feedback means the world to them.Thank you again for your recommendation. Please dont hesitate to reach out if theres ever anything more we can do to support you and your mum.

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Review of
Home Instead (Swansea)
from Bill R (Son of Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The carers look after the house very well and ensure my mother has what she needs.
Detailed rubbish and recycling is not always correct but improving.
More engagement with mum in regular conversation, not easy at times, would be helpful

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you for your feedback. We're really pleased to hear that the carers are maintaining the house well and ensuring your mother has what she needs - that means a great deal to us.We appreciate your note about the rubbish and recycling; it's good to hear there's improvement, and we'll continue to monitor this to ensure it's done correctly and consistently.Regarding engagement and regular conversation with your mum, we understand how important this is, even when it's not always easy. We'll remind the team to make that extra effort to initiate gentle, meaningful interaction whenever possible.

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Review of
Home Instead (Swansea)
from E K (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Carers have a been very kind and considerate with mum and dad.
They are observant, checking mum for any changes.
They have arranged for the OT to assess my parents needs.
They have phoned the doctors and other agencies when needed.
Dad is taken shopping on Wednesdays. He enjoys going out.
Carers always

listen to them, and carry out whatever their requests are.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and encouraging feedback.We're so pleased to hear that our Care Professionals have been able to support both your mum and dad with kindness, attentiveness, and respect. It's especially heartening to know that the team has not only responded to their needs but taken proactive steps - such as arranging OT assessments, liaising with doctors, and ensuring they feel heard and supported in their day-to-day lives.We're glad to hear your dad enjoys his Wednesday shopping trips - little routines like that can make such a big difference. We'll be sure to pass on your lovely comments to the team, who will be so pleased to know their care is appreciated.Thank you again for your trust and kind words.

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Review of
Home Instead (Swansea)
from Cath W (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to leave

her

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also wonderful to hear that their conversations have brought your mother new perspectives - that connection and companionship are just as important as practical support.Your trust in us, especially in feeling confident to leave your mother in our care, means a great deal. We'll be sure to pass on your kind words to the team member involved - she will be so pleased to know the difference she's made.Thank you again for your support.

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Review of
Home Instead (Swansea)
from Tracy H (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made.
The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really reassured

me that my mother was in safe hands.
I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead
Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped you feel confident and reassured that your mother was in safe hands. Placing the needs of our clients at the heart of everything we do is a core value for us, so your words mean a great deal.Well make sure your praise is shared with the entire team theyll be proud to know their professionalism and dedication made such an impact.Thank you once again for your support and trust. Were always here if you need us.

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Review of
Home Instead (Swansea)
from Caroline O (Niece of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed.

We wanted to ensure that my uncle kept his independence but has that extra little bit of help.
The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen.
After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers.
When I've needed to arrange transport to hospital appointments they've been able to put that in place.
Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you found everything from your first phone call to the ongoing support clear, reassuring, and helpful.Were especially touched to know how much of a difference the carers have made, not just in terms of practical help, but in offering companionship and real connection. Its so important to us that clients are seen, heard, and valued not just cared for, but truly known and its heartwarming to know your uncle is enjoying those conversations, laughs, and moments of joy again.Thank you again for your trust, your kind words, and for letting us be a part of your uncles life. Were always here if you need anything just give us a call.

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Review of
Home Instead (Swansea)
from I C (Son of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to know the care is having a meaningful impact.Wed be more than happy to discuss adding another visit in the future to help your mum get out and about, especially given the challenges with local transport. Just let us know when the time feels right, and well work with you to make the arrangements.Thank you again for your trust and support.

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Review of
Home Instead (Swansea)
from Andrea P (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have

put her at ease.
Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client feels heard and respected, so we're glad to know that this has been your mum's experience.We also understand that changes in routine can sometimes be challenging, so we're especially grateful that your mum has been able to feel at ease with other team members when needed. We'll be sure to share your kind words with the care team - they'll be delighted to know their efforts are appreciated.Thank you again for your trust and support.

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Review of
Home Instead (Swansea)
from Saran L (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly

recommend Home Instead Swansea Branch.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great pride in delivering responsive, personalised care that helps our clients remain safe, happy, and comfortable in their own homes and its incredibly rewarding to hear that reflected in your feedback.Your recommendation means a great deal to us, and well be sure to pass on your kind words to the whole team.

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Review of
Home Instead (Swansea)
from Paul R (Son of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium term

ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care Professionals were able to respond promptly, communicate clearly, and support both you and your mother with sensitivity and respect. Ensuring care is tailored to individual needs - balancing support with independence - is at the heart of what we do, so your feedback is both encouraging and deeply appreciated.We'll be sure to pass on your comments to our care team and office staff, who will be so pleased to know their efforts have been recognised.Thank you again for your trust and support.

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Review of
Home Instead (Swansea)
from Kevin W (Son of Client) published on 3 July 2025 Submitted via Website • Report

Overall Experience

All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they

also do some hoovering and polishing.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind feedback! We're delighted to hear that you're happy with the care team's punctuality, friendliness, and the support they provide. It's great to know that the help with meals, laundry, and housekeeping is making a positive difference. We'll be sure to share your comments with the Care Professionals- they'll really appreciate it!

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Review of
Home Instead (Swansea)
from Mary M (Wife of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was prompt,

professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your husband's nerves and provided the support and reassurance you both needed. Building trust is so important, especially in a first-time care situation, and we're glad she made such a positive impression. We truly appreciate your feedback and look forward to supporting you again in the future-with the same Care Professional whenever possible. Please don't hesitate to reach out if there's anything you need in the meantime.

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Review of
Home Instead (Swansea)
from J H (Son of Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care

is great, thoughtful and proactive.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)Thank you for taking the time to share your experience. We understand how significant the transition to daily care can be, especially for those who have been independent for so long. Its wonderful to hear that the process was smooth for your family, and were so pleased our team could support you during this time. You know where we are if you ever need us!

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Review of
Home Instead (Swansea)
from Jo W (Daughter of Client) published on 6 May 2025 Submitted via Website • Report

Overall Experience

Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)Thank you for your wonderful feedback it truly means a lot to us! We're so glad we could support your mum and make a positive difference.

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Review of
Home Instead (Swansea)
from L T (Wife of Client) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Great service provided
The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you for taking the time to share your experience with us. Were delighted to hear that you feel comfortable and well-supported by our carer. Providing professional, prompt, and friendly care while maintaining open communication is our priority, and it's wonderful to know that this has been your experience. Keeping you informed of any changes is essential to us, as we believe in maintaining transparency and trust. Your feedback motivates our team to continue delivering compassionate and reliable care. Thank you for your trust in us!

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Review of
Home Instead (Swansea)
from Susan W (Mother of Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking after

him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner".
He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared for by our team. Our priority is to provide compassionate and attentive support, and it's wonderful to know that his experience reflects that commitment. We'll be sure to share your kind words with our staff-they will be thrilled to know they've made such a positive difference. Thank you for your trust in us and for taking the time to share your experience.

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Home Care Provider Owned by Home Instead in Swansea

Home Instead Locations in Swansea (1)

Home Instead Reviews in Swansea (165)

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