Home Instead in Oxfordshire | 2 Home Care Providers

Review of
Home Instead (Oxford)
from Giles S (Son of Client) published on 12 August 2025

Submitted via Website • Report

Overall Experience

Home Instead have been providing care to my Mum for over a year now, doing daily visits to help her remain independently living at home. She was initially unsure about strange people coming in but quickly they established a relaxed rapport and she looks forward to the visits now. They offer a welcome

human contact with friendly chat but also make sure that she is clean, tidy and well fed, and will alert family if there is anything that concerns them. Admin staff are very helpful too, adapting to requests quickly and making sure that we are kept informed. I highly recommend their service.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

What a truly lovely review to read - this one gives me an extra layer of pride! I remember doing your mum's very first consultation and instantly taking a real shine to her (and to your family!). I was so delighted when you came on board, and hearing that she's still getting on so well with the team just makes me over the moon. It's wonderful to know that the visits have become such a bright part of her day, and I'm so glad the whole team - from our amazing Care Pros to the office crew - have been able to support her so warmly. Thank you for taking the time to share this - it means the world to us all!

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Review of
Home Instead (Oxford)
from Joanna S (Niece of Client) published on 21 July 2025

Submitted via Website • Report

Overall Experience

I can not speak more highly of the treatment and care my aunt got from Home Instead, Oxford. I never had any concerns for her welfare and the staff communicated easily and regularly with myself to keep me updated. I had contact with several people in the company and without exception they were professional,

caring and reliable, always doing what they said they would do and working flexibly. My aunt was at ease with the care staff that visited and very much enjoyed their company. Unfortunately, as my aunt's condition deteriorated she had to go into residential care, significantly helped in the transition by the staff. I have no concerns in recommending them.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for taking the time to leave us this wonderful feedback. It's been an honour to support your aunt and a pleasure to know to know you. We sincerely hope that your aunt is settled into her new home and living well there, we think of her often! Please don't hesitate to get in touch if you'd ever like some support or advice in the future. Take care of yourselves, and love from all the team!

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Review of
Home Instead (Oxford)
from Margaret P (Wife of Client) published on 29 May 2025

Submitted via Website • Report

Overall Experience

I had a wonderful team of 3 professionals working with my husband for 2 years up until his admission into full time residential care in February 2025. They were all exceptionally patient and adapted to his needs as his dementia progressed. Their care and concern for my own health and well-being was

outstanding and I couldn't have managed for as long as I did without them. The administrative team too were always extremely supportive and managed any changes in the bookings, however little notice was given, speedily and courteously.
I cannot recommend this company highly enough.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much, from all of us, for such a considerate and heartfelt review. I know that supporting your husband, and in turn yourself, touched the hearts of the whole team and we still think about you both now. You showed, and continue to show, such courage. It was such pleasure to be a part of your journey. I hope you're both doing well, thank you again, from all of us. Best wishes.

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Review of
Home Instead (North Oxfordshire)
from Judy N (Daughter of Client) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Home Instead have been helping my mother for 2 years and we have nothing but praise for the service and care they provide. Always reliable; always helpful and responsive to special requests; always attentive to Mum's changing needs. They offer friendship, practical support and kindness , both to Mum

and to me as her principal carer. We would recommend our local Home Instead team (North Oxfordshire) without hesitation.

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Review of
Home Instead (Oxford)
from Anne P (Sister of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience

My sister received reliable and compassionate care from Home Instead. Her carer was able to relate to her despite the advanced dementia. She was always treated with respect and dignity. The office staff were also excellent: helpful and reliable too.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Dear A, Thank you so much for your lovely words. We're really touched to hear that your sister felt respected and cared for, especially while living with advanced dementia. It means a lot to us that her carer was able to connect with her and that you felt supported by our office team too. It's a privilege to have been part of her care, and we're truly grateful for your kind feedback. Please do take care, and thank you again for sharing this.

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Review of
Home Instead (Oxford)
from J D (Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

I write in my capacity as holder of power of attorney for my sister, who has been a client of Home Instead for many years, though now she has had to go into a nursing home. I also write as a client in my own right. For the past year I have had an hour's help a week a my mobility problems have grown.

All the care we have received from Home Instead has been cheerfully, efficiently and kindly provided. Especially in the case of my sister, who has grown pretty eccentric in her old age, that help has demanded imagination and empathy, We are both extremely grateful for all that we have received.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your kind and thoughtful review. We're so glad to hear that both you and your sister have felt supported by the Home Instead team over the years. It's truly our privilege to be able to provide care that's not only efficient but also full of empathy and understanding. We really appreciate your trust in us and are grateful to have been a part of your journeys. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you again for your kind words!

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Review of
Home Instead (Oxford)
from J M (Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My carers are efficient . Arrive promptly and show commendable initiative in all they do.
I do not require personal care at present, but a carer visits me for one hour twice a week and changes sheets, irons and hoovers the house thoroughly.

The management contacts me by telephone if any minor

changes are to take place and are sympathetic to my requirements.

I tend to have the carers week by week and I know them well. They are warm and friendly, and always show concern about my wellbeing.

In my situation I do not feel it necessary to write a more detailed account of my experience with Home Instead, but I am entirely satisfied with the care they provide.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for your kind and thoughtful feedback. We're truly pleased to hear that you are entirely satisfied with the care you receive-your words mean a great deal to us. It's heartening to know that our carers' efficiency, initiative, and genuine warmth have made a positive impact on your day-to-day life. We're also glad that our communication and responsiveness to your needs have been helpful and reassuring. We deeply appreciate the trust you've placed in us, and we're committed to continuing to provide the reliable, respectful, and caring support you deserve. Thank you again for sharing your experience-it's always encouraging to know we're making a meaningful difference!

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Review of
Home Instead (Oxford)
from R S (Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided a carer for me for the last ten years. She comes once a week for 1.75 hours, makes the house clean, changes the sheets, and does other small tasks; once every five weeks she collects my food shopping from a supermarket. During those ten years, I have had some five regular

carers, all of whom have been very willing and able. When a regular carer has been ill or on holiday, Home Instead have always found a competent substitute. They have always sought to arrange the time at which the carer comes to suit me.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your kind and detailed feedback. I'm truly grateful for your continued trust and loyalty over the past ten years-it's a privilege to support you. It's wonderful to hear that your experience with our carers has been consistently positive, and that they've been both capable and willing in meeting your needs. We're also pleased that you've found the flexibility in scheduling and the continuity of care to be helpful and reliable, even during times when your regular carer was unavailable. Your words mean a lot to our whole team, and we're committed to continuing to provide the dependable, personalised service you've come to expect. Thank you again for sharing your experience-it inspires us to keep doing our very best.

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Review of
Home Instead (Oxford)
from F B (Daughter of Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

Very good and generally very responsive to needs, even at short notice, which is much appreciated.
Excellent care from usually more experienced and mature staff than I suspect may be forthcoming from other companies. Feels safe.
Team attempts to provide continuity which is essential.
Team try and

respond appropriately if there is an occasional "poor fit".
I understand from a member of staff I know from previously, that the regular training and updates are superior to other companies. I believe the pay is better too.
Introducing a new member of the team to the elder's routine used to be more watertight though.
Care is expensive for the client obviously, but I guess that's how much care costs!

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you so much for your thoughtful and generous feedback. We truly appreciate your kind words and the trust you've placed in us-it means a great deal to the entire team! I'm particularly grateful for your constructive comments regarding the introduction of new team members. It's an important point. This is one of the most challenging standards for us to consistently maintain, but it's a huge part of what sets us apart from other providers and we remain firm that it's an essential service for continuity, and building trusting relationships. Thank you again for your support and valuable insight. We're committed to maintaining the high standards you've come to expect, and to continuing to earn your trust every step of the way.

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Review of
Home Instead (Oxford)
from Fran R (Sister-in-law of Client) published on 14 May 2025

Submitted via Website • Report

Overall Experience

I rely on Home Instead as my eyes and ears as I can't get to actually see my sister in law as often as I'd like. They are hugely responsive and often step in at short notice to do extra or longer stints. I couldn't do this without them.

Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)

Thank you so much for taking the time to leave this positive review. It's exactly what we aim for to be able to provide families with that sense of reassurance so that you can focus on family time. We're delighted to support you and your sister in law in this way, thank you for trusting us with her care.

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Review of
Home Instead (North Oxfordshire)
from Rebecca H (Daughter of Client) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been visited by the wonderful carers at Home Instead for 8 years now. It is impossible to praise them enough. Diagnosed with Alzheimer's and unable to drive, Mum has continued to lead a full and happy life thanks to them; they have taken her out for walks in the countryside, for trips to

the shops and visits to local cafes and clubs. They transformed what could have been a very dark situation into one full of laughter. Their rapport with my mum was so special that, even when she moved into a care home, I asked that they continue to visit. This was an invaluable way of helping her transition across to her new surroundings. The empathy and attention to detail of the management staff at Home Instead have also been invaluable. They took the time to properly get to know Mum in the first instance and chose carers who would suit her personality. As my mother's disease has progressed, the whole team has proved vital in ensuring her changing needs are met. Thank you.

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Review of
Home Instead (North Oxfordshire)
from Kate H (Daughter of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I contacted Home Instead after my mother had a hip replacement operation and found the return to independent living in her own home very challenging, both physically and mentally. It was such a relief to find a care provider who looks beyond each client's practical care needs to the person they are

and the relationship they can build with them. Although Mum continues to face challenges, her carers offer her friendship, company and care in equal measure, which makes her life much richer and gives us peace of mind. Whenever we have raised questions or concerns, the Home Instead team has responded swiftly and offered good solutions. My sister and I are very grateful and would recommend Home Instead (North Oxfordshire) without reservation.

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Review of
Home Instead (Oxford)
from David T (Client) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

My life has been made fully enjoyable. A full life enjoying old hobbies and sensible conversation.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Hi, thank you for a lovely review. I'm thrilled to hear we have helped to make your life more enjoyable.

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Review of
Home Instead (Oxford)
from N D (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Every carer is on time depending on Oxford traffic and the 20mph system. All have cared for me well and done other work as well. I'm very satisfied with it all so far. Thanks.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thank you for such a lovely review, it's much appreciated!

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Review of
Home Instead (Oxford)
from V S (Client) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

I have been with home instead for three plus years and have found that on the whole, they have always given really good service. There have been 3 occasions on which I have asked for a different carer, this has always been dealt with promptly and the outcome is very good. I can recommend them without

any hesitation to new clients. They try and match the clients and carer up as much as they can. If you have any problem they will ring into the office and advise and get it sorted very quickly. I really am very satisfied with their overall care.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thanks for the lovely review. I am proud to say we always strive to make sure any issues are dealt with promptly and to the highest level!

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Review of
Home Instead (North Oxfordshire)
from K N (Niece of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

When my aunt moved into a new bungalow, her health deteriorated quite rapidly. She had been used to being a carer to others, and now she was the one who needed caring for. After a few difficult months, we discovered Home Instead - this turned her life around. The director, for whom my aunt had great

respect, was easy to talk to, and always made time to listen. An appropriate team of carers was arranged, who gave my aunt a new lease of life, taking her to medical appointments, shopping, and social outings - also helping with little tasks around the house. Nothing seemed too much trouble. The carers were fantastic, understanding my aunt's fierce independent spirit, and enabling her to remain in her own home until 2 days before she died.
I would wholeheartedly recommend Home Instead - and would especially like to thank my aunt's team of carers - they always treated her with respect and dignity, and gave her the most important thing - independence.

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Review of
Home Instead (North Oxfordshire)
from Mark H (Son of Client) published on 11 March 2024

Submitted via Website • Report

Overall Experience

Home Instead looked after my mum from 2022 to 2024, with regular visits from several carers. She has vascular dementia, we increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They ensured Mum had her medication regularly, ate

regular meals and washed, showered and dressed. They were all lovely, kind and helpful, and she became really quite close with some of them (she is now in a dementia care home and some have been to visit in their own time). I can't recommend Home Instead highly enough. By using Home Instead, we gave Mum an extra two years of independence in her own home before dementia made it too difficult.

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Review of
Home Instead (North Oxfordshire)
from Janet T (Client) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Having been recommended to me by a long-time neighbour, Home Instead have given me care since January 2023. Having been an 'in-home' resident of a different firm of carers, I have come to realise how very much happier I am in my own home which has been made possible by the Home Instead team. I have

come to understand during this year what an incredibly difficult task in home caring is and have come to realise how important it is to accept each other's strengths and weaknesses - none of us are perfect! Thank you, Home Instead, for an unexpected year of happiness and contentment.

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Review of
Home Instead (North Oxfordshire)
from Liz W (Daughter of Client) published on 21 February 2024

Submitted via Website • Report

Overall Experience

Home Instead have been caring for our elderly mother for over 2 years. During this time the whole team have been outstanding, managing the many challenges that our mother’s changing needs have presented and supporting our mother through acute unexpected situations.
The caregivers have been absolutely

great, professional, kind, cheerful, empathetic and going out of their way to do everything possible to look after our mother and keep her cheerful.
We can’t praise Home Instead highly enough.

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Review of
Home Instead (North Oxfordshire)
from Gifford M (Son of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience

Home Instead looked after my mother for most of 2023, with regular visits from several carers. She has dementia - early to mid-stage, and we slowly increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They were all lovely, kind

and helpful, and she became really quite close with some of them (she is now in a home but asks after them often). I couldn't recommend Home Instead more highly.

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