"We have found home instead so super friendly and helpful. The 2 carers that have been allocated to care for my Mother are really lovely and…"
Read all 95 reviews
Care at home can be a daunting thing to search for and to experience. Home Instead North Oxfordshire's aim is to improve the lives of clients and their families. With 10 years' experience, an ... Read more
Care Provided
Visiting Care
Live-in Care
Dementia
Home Instead (Oxford)
Dartford House, Two Rivers Industrial Estate, Station Lane, Witney OX28 4BL
"All who have worked with me have been capable, helpful, patient, caring, able and cheerful.
I have been very happy with all their…"
Read all 43 reviews
Home. There’s no place like it!
It can be overwhelming, wondering where to start when first considering care for a loved one. Home Instead, Oxford are here to help; here to provide the support ... Read more
Home Instead has a Group Review Score of 9.5 (9.522) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
from S S (Daughter of Client) published on 15 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We have found home instead so super friendly and helpful. The 2 carers that have been allocated to care for my Mother are really lovely and balance being both a great help in practical terms but also offering warm company to both my Mother and Father. It is such a comfort to know they go in to help.
from Sarah H (Daughter of Client) published on 8 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot speak highly enough of the care my mum has received from this home care provider. Living with Alzheimer's can be incredibly challenging, but the team has made a genuine difference to her quality. Every member of staff is consistently caring, professional, and thoughtful in their approach. They
treat my mum with real dignity and kindness, always taking the time to understand her needs and ensure she feels safe and comfortable. Communication has been excellent throughout. I am always kept informed, and any concerns are handled promptly and with genuine care. It's clear they value transparency and collaboration with families, which makes a huge difference. What stands out most is the strong relationship they've built with my mum. Despite the challenges of Alzheimer's, they have taken the time to connect with her on a personal level, bringing warmth and familiarity into her daily routine. I would recommend this provider to anyone looking for compassionate, reliable, homecare
from Margaret G (Client) published on 13 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I used Home Instead after my recent hip surgery as my husband is unable to help now. The team were all extremely helpful and friendly right from the first consultation to my final session. I was kept up to date with a rota of who was coming and any new carers were always introduced. The carers were
always on time, treated me well and always willing to do anything required . I was very well looked after and would certainly use them again.
from S M (Daughter of Client) published on 27 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
From the very first meeting with Home Instead staff, I knew I could trust them to care for my mum. Carers were extremely kind and attentive to mum's individual needs. They worked out what sort of food and drink she liked and went specifically to shops on the way to see mum to buy what she would eat.
They also added special touches of care, always respecting aspects such as mum's appearance, so she felt cared for and could maintain her self esteem. Every time they left her, mum looked happy, clean and comfortable, with nice food and drinks by her side. Thank you to all of you.
from Sharon C (Daughter of Client) published on 15 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I would recommend Home Instead to anyone with care needs. They have supported my family since 2018. Firstly with my father who had Parkinson's disease and dementia, and then more recently with my mother. Initially they supported my mother with companionship, and were always friendly, supportive and
kind. She looked forward to the visits. However, they became a vital lifeline to me and my mother, when my mother became seriously ill and needed full time live in care. The support I got was amazing, they helped me access the correct services and equipment needed to support my mother, and all the caregivers cared for her with compassion and respect. I can not praise them enough. It is only because of them that my mother was able to stay at home where she wanted to be. (Her live in carers were amazing). Although she sadly passed away, I know her last few weeks were as peaceful and happy as they could be, and I was able to be with her at the end. All due to the support of Home Instead.
from Bethan R (Daughter of Client) published on 26 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have helped with my elderly parents' care, first as visiting carers and then as live in carers for over 18 months now. I have found each individual carers to be personable, exceptionally kind, and very resourceful. They have been utterly invaluable in helping our family through difficult
times. Their kindness to, and support of, my mother after my father passed will stay with me forever. I would strongly recommend the carers, the team and the service that is provided by them all.
from Nick B (Son of Client) published on 15 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead have provided daily care support to my elderly mother for a number of years. Throughout, they have provided an exceptional level of service and support. The individual carers are professional, friendly and compassionate, helping my mother to maintain her independence and dignity. The
service provided by the administration and support team is efficient, flexible and responsive, with great communication. I'd have no hesitation in recommending Home Instead to any future client.
from K J (Client) published on 12 January 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My experience on the whole is very positive. Having said that, it is incredibly expensive and the cost seems to increase very frequently. I couldn't afford to use Home Instead if I needed help every day.
I do wonder if the invoice could be sent by email instead of posted, and the monthly newsletter,
which seems to get longer and more colourful every month, could be dispensed with, or emailed. And the savings that could be made by this could be passed on to the clients?
Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)Thank you for taking the time to share your feedback and for your kind comments about your overall experience of our care.
We understand that the cost of care is a real concern across the sector. We'd like to reassure you that we never increase our rates more than once per year and always do our best to keep any increases to a minimum, despite recent significant cost pressures set at a national level. Our priority is to carefully balance affordability with maintaining the quality of care we are so proud to provide, and we truly hope that this level of care will one day be accessible to all.
We have also updated your preferences so that invoices and newsletters will now be sent to you by email, and we hope this will be more convenient.
Thank you again for your thoughtful feedback - it is very much appreciated.
from Susie M (Client) published on 12 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
All the carers are very committed and actively look for jobs that need doing of whatever type. They are prompt, thorough and kind. I was particuarly impressed by Faye, who took notes during my recent appointment at the hospital and Debbie, who fixed the internet, and Malcom, who set up the key case.
Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)Dear Susie, thank you very much for your wonderful review. We're so pleased to hear how committed, prompt, thorough, and kind you have found our care professionals to be. It's especially lovely to hear your positive feedback about Faye, Debbie, and Malcom - we'll be sure to pass on your kind words to them. Taking notes at appointments, helping with practical tasks like the internet, and ensuring things like key cases are set up properly are all part of going the extra mile, and it's great to know these efforts have made a difference. Thank you for your trust and for sharing your experience with us.
from Suzie S (Daughter of Client) published on 9 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Delightful team providing intelligent, thoughtful and adaptable care for my Dad who is in his 90s. Home Instead North Oxfordshire have been helping my Dad for over two years - we have gradually increased the support as his needs have changed. Their now daily visits have enabled him to continue living
in his own home. I would strongly recommend the whole team and the service they provide.
from Rebecca K (Daughter of Client) published on 9 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
If I could rate HomeInstead North Oxfordshire 6 stars I would! The whole.team have been a phenomenal support to my Mum and my sister & I. They consistently went above and beyond in all.that they did for Mum and their care, compassion, communication and efficiency were second to none.
What makes HomeInstead
so unqiue and precious to clients isn't just the practical care they provide, it's the friendship they offer to them. My Mum's life had become so isolated, and they gave her kindness and friendship that meant the world to us all.
from Nigel D (Client) published on 23 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
All who have worked with me have been capable, helpful, patient, caring, able and cheerful.
I have been very happy with all their caring.
The carers arrive on time and work, and complete the visit without fuss.
I always receive good advice if I need it.
The carers have always done any tasks I have
asked for.
Everybody has been caring, cheerful and helpful.
Thank you
Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)Dear Nigel, Thank you so much for taking the time to share such a kind and thoughtful review. We are delighted to hear that you have been so happy with the care you've received and that our carers have been capable, patient, cheerful, and supportive. Punctuality, reliability, and providing good advice are all things we strive for, so it's wonderful to know this has been your experience. Your feedback means a great deal to the whole team and will be shared with the carers involved. Thank you again for your trust and appreciation.
from Fleur L (Daughter of Client) published on 15 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
When I finally came to terms with having to find some extra support with Mum's care, I had no idea where to start in determining where to go to find the right fit, it's a very daunting process! Confronted with multiple options online, I decided to start with the reviews, Home Instead North Oxfordshire
looked very good. With trepidation I rang the number and Graham answered, from that moment his calm reassuring guidance gave me the confidence to take the next step. Mum wasn't initially looking forward to having new people in the house and what that change meant, but when Supervisor Lauren visited, who was so lovely, Mum was put at ease. Everyone in the team has been fantastic, communication is excellent and I feel a massive amount of relief that those reviews brought me to Home Instead North Oxfordshire team.
from A D (Daughter of Client) published on 12 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Home Instead stepped in to support us when Mum needed short term care and support. Graham, Adina and the team were amazing, caring, respectful and considerate. We really appreciate the support you gave Mum at very little notice and all you did for her. I hope you continue to offer the short term
care Mum received, as our community needs a service like this. Would highly recommend.
from Jenny I (Daughter of Client) published on 9 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum, formally diagnosed with mixed dementia in 2023, had been supported by her husband and my siblings until he died in January 2025 after a fall. We continued to provide live-in care but planned to engage a live-in carer for her as soon as possible. Home Instead were by far the most careful (and
care-full, understanding) team in allowing us to interview prospective live-in carers with my Mum joining in at the end of each video call session. We ended up with an excellent carer who felt as though she was as close to being another sister in terms of her way of caring for our Mum. We felt very supported by the Home Instead team and they supported the carer very well, too, during the very stressful times when Mum's dementia meant that she was less amenable. Mum went into a specialist dementia nursing home in early October 2025 as her needs increased, but Home Instead gave her an extra few months living in her own home, for which we are very grateful.
from Lois S (Daughter of Client) published on 9 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
HomeInstead excels in every area: professionalism, genuine care & concern, regular time-keeping, keeping family informed, managing crises, meeting family expectations and requirements. I trust them completely to look after my mother well.
from Sarah W (Daughter of Client) published on 8 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I contacted Home Instead when we realised my mum could not live alone because of Alzheimer's . The team were extremely responsive to our idea of a shared package with us to care for mum in her own flat and worked extremely hard to come up with a bespoke solution. At all times we felt listened to, valued
and there was a straight forward and honest appraisal of each stage of the journey. Eventually we settled on a full-time live-in carer who proved to be an extremely caring, dedicated and creative carepro. She and Mum had many lovely times together and her ability to work with both my sister and myself was remarkable. She became part of our family. I would have no hesitation in recommending Home Instead to other families who are supporting their relative at home; it's a first class service.
from Jean D (Client) published on 4 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Because I am rather immobile, I need help with cleaning the flat. Both my helpers have been very efficient, taking care to find the half=hidden messes and dusty corners. They have also been a pleasure to talk to and a source of friendly conversation. If I ask for advice on eg. cleaning products,
they always tell me what they prefer; but they cheerfully use up what I happen to have provided, I look on them both as friends. Mt calls to the office have always been swiftly answered and effective solutions to any problem offered at once.
Reply from Eve Macey-Norris, General Manager at Home Instead (Oxford)Hi Jean,
Thank you so much for your lovely review. We're really glad to hear that the team has been able to help keep things clean and tidy for you - even those sneaky dusty corners! It's great to know you enjoy their company too; building those friendly connections is such an important part of what we do.
We're also happy to hear that your calls to the office have been easy and that we've been able to sort things out quickly whenever you've needed us.
Thanks again for your kind words, Jean. We're so pleased to be supporting you. Eve and all of the Home Instead Oxford team
from Paul G (Son of Client) published on 29 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum always looks forward to her visits and has got to know and trust the Carers, meaning she has become much more independent and has recovered well from a bad run of health. The support team are very friendly and quick to respond to any questions or issues. Mum has also received a couple of nice
gifts, a tomato plant and a recipe book which was a really nice touch. Happy to recommend the team to anyone.
from Kris W (Daughter of Client) published on 10 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Graham and the team at Home Instead have been providing daily care for my Mum since 2021 up until she had to be recently admitted in a residential care home.
Throughout the last few years the care that home Instead provided has been brilliant and really did allow Mum to remain as independent as possible.
I came to rely on the care and support provided by Graham and team which in turn provided me with reassurance and comfort that Mums care needs were being fully met.
In addition to the physical care provided, Graham was also able to provide me with guidance and support in relation to the current care system and the best way to navigate the difficult decisions required when the time came to relocate out of the family home and into residential care.
I would 100% recommend Home Instead to provide quality care and wider support.
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