Home Instead in Kent | 8 Home Care Providers

Review of
Home Instead (Medway)
from Marcus G (Son of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

The care provided gives the family peace of mind, knowing the carers have dad's best interests at heart. We now know he gets his medication on a regular basis. And I know he looks forward to seeing the ladies every morning.

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Review of
Home Instead (Medway)
from Bethany E (Granddaughter of Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

Can't thank the home care team enough for the care they are giving to my Nan.
Cannot fault the carers, always professional, courteous, and above do a thorough and great job.
Brilliant at always keep me and my family well informed of any changes and concerns.

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Review of
Home Instead (Medway)
from Nicola C (Niece of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

I cannot praise the staff enough for the excellent care they provide to my uncle. This has enabled my uncle to remain in his home with the added assurance for him and our family Home Instead are always there if he needs them. If you are looking for a high quality of care for your family members I

would highly recommend Home Instead. Thank you.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Anthony B (Friend of Client) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Having left hospital after having a serious fall, I contacted home instead and they set up a personal care package at short notice. During the ensuing six weeks, I had a number of different carers, all of whom were very pleasant, sympathetic and helpful.They were unfailingly punctual and were all of

great assistance. I have no hesitation in recommending their services

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review of our services, it has been a pleasure supporting you in your recovery. We wish you all the best for the future.

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Review of
Home Instead (Medway)
from Cheryl H (Daughter of Client) published on 30 October 2025 Submitted via Website • Report

Overall Experience

I highly recommend Home Instead for anyone looking for care in their own home. They have given my sister and I maximum support for the care for our elderly mum.
While they are very professional the carers are very friendly and accommodating to my mum's needs.
We are very impressed that we are able

to see all the notes written by the carers on every visit. This enables us to be fully aware of any situations that may arise every day.
Communication with the manager is excellent. She is very supportive and happy to assist if she can.
I cannot thank them enough for all that they have done over these last few years.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Medway)

Thank you for your lovely review and kind words - Its a pleasure to support mum and see the great relationships she has built with her care team over the last few years.

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Review of
Home Instead (Medway)
from Suzanne W (Daughter of Client) published on 30 October 2025 Submitted via Website • Report

Overall Experience

The decision to start to introduce home care to our family member was a daunting, scary thought. After researching some companies, then discussing the services that could be offered, we decided to invite Home Instead to meet us at the family home. The staff were great, introduced themselves without

being pushy, built great rapport and delivered on all their promises.
Staff made good relationships with our loved one, the online summary of their visit was comprehensive and timely. If we ever needed to communicate with Home Instead, they were so on the ball and valued our input too.
We would not have any hesitation in recommending them to anyone who is looking at additional care, you will be treated with respect not just another number on the books.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Medway)

Thank you so much for your review. It means a lot to us - Your kind words will be passed onto the team.

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Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from Tracey T (Partner of Client) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead have supported my partner to live at home following a life changing stroke 5 years ago. I have found their help invaluable, and it has helped us to carry on living together as a couple. Not only do they offer excellent one to one support and personal care to my partner, but they also provide

companion visits to enable me to go out and have a much needed break. Their carers are always kind and caring, with professional standards and very reliable indeed. We have the same regular carers, which means they know his complex health care needs very well and how to use all the special equipment in our home.

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Review of
Home Instead (Maidstone)
from Sue B (Daughter of Client) published on 29 October 2025 Submitted via Website • Report

Overall Experience

Overall pleased with service provided
Content with care staff provided
Treated at all times with care and respect
Would consider using company again if needed in future
Found the app a convenient way to be kept informed about visits

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Review of
Home Instead (Maidstone)
from Emma B (Friend of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

We were very pleased with the care provided for my Father in law recently.

The carers were very attentive and caring during the time he used the service.

The office were very helpful and informed us of any delays from the carers.

We were very pleased with the care provided. We had to halt the service

for financial reasons only.

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Review of
Home Instead (Shoreham, Petts Wood & Longfield)
from Graham K (Son of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

As a family, we couldn't be happier with our mum's carers: Home Instead. All of the staff are really lovely people and approach each visit with enthusiasm and creativity in the care they give.
Mum lives with dementia and is nearly 90. She isn't always easy but the carers are all very sensitive to

her changeable moods and approach her accordingly. They always manage to leave her in a better mood than they found her in. They are all experts in getting her to do things she should do but is putting off, such as showering, wearing clean clothes and eating nutritious food. All of this is achieved by patient persuasion and comes out of experience with mum over the last year. In many ways they are much better at it than we are.
They are presently trying to get her out more and carers are actively exploring ways to get her interested in the outside world again.
Mum is vulnerable but we have no qualms in entrusting her care to Home Instead. They definitely enhance her life.

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Review of
Home Instead (Dartford)
from Olga G (Client) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

It was with some reluctance that I admitted I needed help, a decision I do not regret.
I lay in bed in the morning, waiting for a cheery greeting and being allowed to do what personal care I can manage and with dignity. My morning waits for that cheery voice I would miss. The carers are thoughtful

of my needs and now would hate not to have them. Thank you to all of you.

Reply from Ram Chandra Thapa, Owner/ Director at Home Instead (Dartford)

Thank you for your incredibly honest and touching review. It's a privilege to be a part of your daily routine and to provide support that makes a positive difference.We understand that accepting help…read more

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Review of
Home Instead (Folkestone, Hythe & Ashford)
from Sandra T (Daughter of Client) published on 6 October 2025 Submitted via Website • Report

Overall Experience

The team at Folkestone were very supportive to us as a family and the care shown to Mum over the last couple of years has been wonderful. They've shown kindness and compassion throughout mums care and as a family my brother and I felt assured our Mum was getting the best care. Alongside us we all worked

together to make sure Mum was safe and happy

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Review of
Home Instead (Folkestone, Hythe & Ashford)
from Kevin G (Son of Client) published on 3 October 2025 Submitted via Website • Report

Overall Experience

My sister and I had taken care of both Mum and Dad for many years ourselves. After Dad had passed away and Mum grew more dependant on us for help, we took the decision to look for a care agency to assist us. I did as much research as possible online and asked friends of whom to use. We chose Home Instead,

the best choice we could have made. Right from the first meeting through to Mums passing several years later, they were absolutely brilliant. From the girls in the office who were available for advice, to the wonderful carers, Jo, Gill, Sue and Evie, I cannot recommend them high enough for their professionalism and kind hearts. As Mums Dementia grew more advanced, we arranged for the care team to call in more often. It was a great comfort to us knowing Mum was in safe hands at the times we could not be there. Mum grew very fond of them all and we were so pleased that the carers could attend the funeral. Thank you Home Instead, you are a credit to your profession.

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Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from Laura L (Daughter of Client) published on 1 October 2025 Submitted via Website • Report

Overall Experience

I have been using Home Instead for just over 6 months for my mum. I would describe the whole service as excellent and well above expectations. The carers are kind, patient and dedicated. They carry out their work with intelligence and attention to detail. The service gives me much needed peace of

mind, as I live far from my mum. The office staff are also exceptionally helpful. I can't speak too highly of Home Instead. It's a thoroughly caring and professional service.

Reply from Wafa Mohbubul, Owner of Home Instead Broadstairs at Home Instead (Broadstairs, Ramsgate and Margate)

It has been a pleasure and such a wonder to see how mum's well-being has flourished with Home Instead. Navigating and trusting an organisation with Dementia Care isn't always easy!

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Review of
Home Instead (Maidstone)
from Elizabeth O (Wife of Client) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Our carer cared extremely well for my husband's needs while I took a break and had a week's holiday. She understood him very well and he was very happy to be looked after by her. I would be pleased for her to come again.

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Review of
Home Instead (Dartford)
from Clive W (Son of Client) published on 25 September 2025 Submitted via Website • Report

Overall Experience

My sister and I can't thank Home Instead enough for the help and support they have given to our Dad.
His visitor Diane has been exceptional with the company she has provided, her help with household and garden tasks and taking Dad out for visits to garden centres, cafes and shops. Dianes reports of

her visits to Dad are very comprehensive and informative, and a great help to us.
Home Instead have also been very flexible in arranging additional visits when required.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for sharing your wonderful experience. We are absolutely delighted to hear that your dad is thriving with Diane's support. It's fantastic to know that her companionship, help with…read more

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Review of
Home Instead (Shoreham, Petts Wood & Longfield)
from D B (Daughter of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

It's never easy to entrust someone else with your parent's care, especially when dementia is involved. But the support we've received has been such a comfort to our whole family. The caregivers provide a simple but truly meaningful service - a hot meal at lunchtime, washing up, a bit of ironing and

laundry, emptying the bin - and, most importantly, gentle companionship.
These small daily tasks make a big difference for my parent, who is living with mixed dementia. The familiarity and routine help bring calm to the day, and the carers are always respectful, patient, and kind. They treat my parent like a person, not a task, and that means the world to us.
We're so pleased with this dependable support for our father.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for taking the time to share these kind words. We know how difficult it can be to place your trust in others when it comes to caring for a loved one, especially with dementia. It…read more

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Review of
Home Instead (Folkestone, Hythe & Ashford)
from Kevin R (Son of Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Thank you so much to Kishore, Sharmila, Carina and all of the lovely, friendly staff at Home Instead Folkestone Kent.
They provided care for our lovely Mum Joan for more than seven years, they not only provided the personal care that she needed but also were like extended family, singing along with

Mum to her old favourites and always going the extra mile with no rush even when the girls were over their scheduled time.
A special thank you to Michelle and Debbie who were with Mum from the start.
Also a special thank you to Sophie and Corrine who were with Mum in her final hours when family couldn't be.
There were problems with a member of our family who decided to interfere during the last 18 months of Mum's care, but Kishore, Sharmila, Carina and the team managed this situation very professionally and tactfully even though the family member was often making things difficult for the carers.
Thank you so much again for looking after our lovely Mum x

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Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from J B (Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have only very recently started having help frm Home Instead but am very impressed indeed with the kid and supportive emails I have had which show so much understanding of my personal problems. I have not ye met my support worker many times but have made a good start with her and find her very

quick to understand my problems . Extremely impressed with flexiable arrangements made to help with my problem of sometimes needing to cancel visits at short notice. I have tried several other firms and they could learn a great deal from Home Instead especially two firms whom I will not name. I have been amazed at the kindness and understanding shown about various matters, compared with the lack of tolerance and downright rudeness I have suffered in the fairly recent past from the nameless companies. If anyone is less than happy with the company giving them or their loved one care I would strongly suggest they try Home Instead if they are in the Thanet area.

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Review of
Home Instead (Dartford)
from Jenny F (Daughter of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided an exemplary service to both my Mum and to me, providing increasing care and support as her health deteriorated. As well as being committed, kind, friendly and caring to Mum, they have been proactive in contacting other care professionals, collecting medication etc to ease

the burden on me. The office did all they could to enable Mum to have a team of 4 carers that she could trust and know her needs, and this made a huge difference to her. The communication was faultless and the whole team are so professional and supportive.
I am so grateful for the excellent care they gave Mum and would 100% recommend them to anyone else seeking home care.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for taking the time to share your experience. It means the world to us to know that we were able to provide the support your mum needed and ease the burden on you during such a…read more

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Home Care Providers Owned by Home Instead in Kent

Home Instead Locations in Kent (8)

Home Instead Reviews in Kent (334)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Maidstone)

Home Instead (Maidstone)

Home Instead (Shoreham, Petts Wood & Longfield)

Home Instead (Dartford)

Home Instead (Folkestone, Hythe & Ashford)

Home Instead (Folkestone, Hythe & Ashford)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Maidstone)

Home Instead (Dartford)

Home Instead (Shoreham, Petts Wood & Longfield)

Home Instead (Folkestone, Hythe & Ashford)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Dartford)

Awards / Recognitions (9)

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