Home Instead in Kent | 8 Home Care Providers

Review of
Home Instead (Broadstairs, Ramsgate and Margate)
from J B (Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I have only very recently started having help frm Home Instead but am very impressed indeed with the kid and supportive emails I have had which show so much understanding of my personal problems. I have not ye met my support worker many times but have made a good start with her and find her very

quick to understand my problems . Extremely impressed with flexiable arrangements made to help with my problem of sometimes needing to cancel visits at short notice. I have tried several other firms and they could learn a great deal from Home Instead especially two firms whom I will not name. I have been amazed at the kindness and understanding shown about various matters, compared with the lack of tolerance and downright rudeness I have suffered in the fairly recent past from the nameless companies. If anyone is less than happy with the company giving them or their loved one care I would strongly suggest they try Home Instead if they are in the Thanet area.

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Review of
Home Instead (Dartford)
from Jenny F (Daughter of Client) published on 16 September 2025 Submitted via Website • Report

Overall Experience

Home Instead have provided an exemplary service to both my Mum and to me, providing increasing care and support as her health deteriorated. As well as being committed, kind, friendly and caring to Mum, they have been proactive in contacting other care professionals, collecting medication etc to ease

the burden on me. The office did all they could to enable Mum to have a team of 4 carers that she could trust and know her needs, and this made a huge difference to her. The communication was faultless and the whole team are so professional and supportive.
I am so grateful for the excellent care they gave Mum and would 100% recommend them to anyone else seeking home care.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for taking the time to share your experience. It means the world to us to know that we were able to provide the support your mum needed and ease the burden on you during such a difficult time.Our Care Pros and our office team are truly dedicated to building trusted relationships and providing seamless, compassionate care. Your kind words about their commitment, communication, and professionalism are a wonderful testament to their hard work. We're so grateful for the trust you placed in us and we're honored to have been a part of your mum's care journey.

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Review of
Home Instead (Maidstone)
from S R (Daughter of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The Carers provided by Home Instead have been of the highest quality, not only in the services provided, (personal care, housework, laundry, cooking meals etc) but also in their kind, considerate and respectful manners in which they carried out their duties. For four and a half years, they have given

me the chance to be a daughter, rather than a carer, for a pair of 90+ year olds who were able to stay in their own home for longer than we thought they would be able. So, thank you very much Home Instead for being there when I couldn't and becoming 'part of our family'. I would have no hesitation in recommending Home Instead, either for a few hours a week or as a full live-in service. Thank you again.

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Review of
Home Instead (Shoreham, Petts Wood & Longfield)
from Kathryn B (Client) assisted by family/friend published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service. Coudn't be happier. I love my care professionals, and they are single-handedly keeping me out of a care home.
I have 5 special carers in particular.
I love all of Home Instead; they are always there to help and care.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your wonderful feedback. We're delighted to hear that our care professionals are making such a positive difference in your life. It's heartwarming to know that their dedication and support are helping you remain comfortable at home. We'll be sure to share your kind words with your carers and the whole Home Instead team-they'll be thrilled to know how much they mean to you.

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Review of
Home Instead (Shoreham, Petts Wood & Longfield)
from Jan W (Daughter of Client) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Carers are always punctual,respectful and allow my mum to maintain as much independence as possible. The carers are all familiar to her. We know exactly who is visiting in advance ,which allows me to write their name on my Mums whiteboard even though its the same,regular carers.

Reply from Sonia Thapa, Director at Home Instead (Shoreham, Petts Wood & Longfield)

Thank you so much for your kind words. We're really pleased to hear that your mum feels comfortable and supported by our carers. Consistency and familiarity are very important, so we're glad the regular team has helped her maintain independence while giving you peace of mind. We'll make sure to share your feedback with the carers - it will mean a lot to them.

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Review of
Home Instead (Dartford)
from Jan J (Sister-in-law of Client) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

I cannot fault this company, since my sister in law started to have them come in daily for 2 hours a week, they have been excellent with her care, and she looks forward to their visits. They have taken her to appointments we just can't make, which has taken the strain off of us immensely. I cannot recommend

this company enough.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your incredibly kind 5-star review!We are absolutely delighted to hear about the positive impact our team has had on your sister-in-law's care. It means a great deal to us that she looks forward to our daily visits, and we're so pleased we could take some of the strain off your family by assisting with appointments.Providing excellent, compassionate care and genuine support to both our clients and their families is at the heart of everything we do. Your feedback truly motivates our team.We appreciate you recommending us so highly!

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Review of
Home Instead (Maidstone)
from Lucy E (Daughter of Client) published on 21 August 2025 Submitted via Website • Report

Overall Experience

I have recently written to the Maidstone Home Instead Team to pass on my sincere thanks to all those who looked after my father in the last months of his life.

I believe that the care he received at home was excellent, with all carers showing compassion and patience whilst delivering the care he

required, enabling him to continue his independent life at home. He resisted having any help, but once the pattern of care was established, whenever I asked if he would like me to step down the hours or stop the visits he would say "well, let's get to the end of the month and see". It was clear he was very happy with the support.

Their care made a difficult time bearable for both my father and my sister and I. Keep up the good work, and know that all you do, makes such a difference.

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Review of
Home Instead (Medway)
from J E (Daughter of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I cannot express my appreciation, I feel, since Home Instead has come into our lives. The care they give to my mum is absolutely amazing, they treat her with the greatest respect. After struggling to care for my mum for a year I cannot believe how different life now is having these fabulous ladies in

our lives. I would not hesitate to recommend Home Instead to anyone considering care for their loved ones.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Chris T (Son of Client) published on 18 June 2025 Submitted via Website • Report

Overall Experience

I cannot thank Home Instead enough for the care they provided for my Dad. At all times the care shown was considerate and compassionate and responsive to changes in the my Dad's requirements, even at short notice. Communication was always 1st class and all my family appreciated the detailed reports

provided each visit.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you very much for your lovely review. It was an honour to support such a lovely man, he is missed by us all and we wish him all the best.

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Review of
Home Instead (Dartford)
from Jenny B (Wife of Client) published on 13 June 2025 Submitted via Website • Report

Overall Experience

I had a fantastic experience with Homeinstead. They really care about their clients making sure they are matched perfectly to the clients needs. I had full 24 hour care for 6
Days. My husbands carer arrived on time and gave my husband the very best care. She left at the end leaving my home tidy

and clean and husband content. This is the second time i have used Homeinstead and i will definitely use them again. To be able to have a break from my role as carer for my husband is a true gift for which i am extremely grateful.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for taking the time to share your wonderful experience with us. Your words truly mean the world to our entire team here at Home Instead Dartford.We put so much heart into our relationship-led care, so it's fantastic to hear that we found the perfect match for your husband and that he was left happy and content. We will be sure to pass your glowing feedback on to the Care Professional who supported him; she is a shining example of the compassionate and dedicated care we strive for every day.Knowing that we could provide you with a well-deserved and worry-free break is the greatest reward for us. That "true gift" of respite is something we are so passionate about providing to dedicated family carers like yourself.We are so honoured that you've trusted us for a second time, and we very much look forward to being there for you both again whenever you need us.With our warmest wishes,The Home Instead Dartford Team

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Sally M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

The manager is very quick to respond to any questions or concerns and resolves matters swiftly. The majority of the carers assigned have been a good match for my father.
The app is really useful and helps me feel involved in my dad's day to day care.

Reply from Emily Blioja, Registered Care Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your valued feedback on our service. We are very proud to see how far your father has come on and the staff all think very highly of him. We look forward to continuing his support for the future.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Julia C (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for the care provided by Home Instead - all the carers and the staff in the office have always been more than kind and so helpful in providing the care for my father over many years. Professional and with empathy - Home Instead provides secure care which is reassuring for all

the family and my father always enjoyed the carers visits and company.

Reply from Emily Blioja, Registered Manager at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for your wonderful review. It has been our pleasure to care for your father over the years, he will be missed by all of us here.

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Review of
Home Instead (Dartford)
from M B (Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

I have found all staff very helpful, kind and supportive.
Nothing is too much trouble.
Always ready to listen.
They even support my taking me to & from the Thursday Lunch, which I really enjoy.

Reply from Ram Chandra Thapa, Owner/ Director at Home Instead (Dartford)

What a lovely review - thank you! It truly brightens our day to know that our staff are being so helpful, kind, and supportive, always ready to listen. We're especially happy that you enjoy your Thursday Lunches; supporting you in living well and independently is exactly what we aim to do.

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Review of
Home Instead (Folkestone, Hythe & Ashford)
from M P (Client) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with my carers - they look after me very well, doing all of the tasks that I ask them to, and I trust them completely. Continuity leaves a lot to be desired. The scheduler knows that I will be complaining if I do not have the same time slots and carers except in unusual circumstances.

If I am going to have a shower, I prefer the more mature ladies. Regular carers know where things are stored.

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Review of
Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)
from Karen H (Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

I use Home Instead infrequently, when my husband (and carer) is away, and have done so for about two years.

Without exception, the people I have communicated with, and who have visited, have been kind, flexible and attentive.

Highly recommend.

Reply from Debbie Moon, Marketing Lead at Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Thank you for such a glowing review of our services. We are always happy to help when your hubby has to go away.

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Review of
Home Instead (Dartford)
from Kerry M (Daughter of Client) published on 8 May 2025 Submitted via Website • Report

Overall Experience

It's a big decision choosing care for a loved one, but the team are hugely competent and caring and we were hugely reassured right from the start. Mum has had a consistent team visiting her who have all been amazing. They supported her (and me!) during my Dad's final months and were just brilliant helping

her start to negotiate being on her own. As well as expert practical support they provided great company and gentle encouragement to get out of the house. I have been so grateful for the notes on the app - makes it really easy to keep an eye on things during the working week and keep track of appointments and any concerns etc. Thank you so much !

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your kind words! It's especially meaningful to hear after you've returned to our care. We're so touched by your feedback on the support provided to your Mum. We'll be sure to share your appreciation with the team. Thank you again for your continued trust.

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Review of
Home Instead (Folkestone, Hythe & Ashford)
from G S (Client) published on 2 May 2025 Submitted via Website • Report

Overall Experience

The carer is always very punctual. She is also extremely patient and helpful. She molds her behaviour to my personal needs. We get on quite well, and I always look forward to her visits.
Being very disabled now, I find I am gaining a little extra confidence with every visit.

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Review of
Home Instead (Medway)
from Vik K (Son of Client) published on 24 April 2025 Submitted via Website • Report

Overall Experience

The staff provided the most amazing care for my mother which enabled her to stay at home though she needed constant help. The carers are very professional and caring. I cannot recommend them more highly. Thank you!

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Review of
Home Instead (Medway)
from Lee E (Mother of Client) published on 1 April 2025 Submitted via Website • Report

Overall Experience

Been very accommodating with trying different support staff until we found the right one for our daughter
Prompt replies to emails, phone calls etc.
Always polite and efficient, very good time keepers

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Review of
Home Instead (Medway)
from Cori N (Daughter of Client) published on 27 March 2025 Submitted via Website • Report

Overall Experience

When we had a last minute medical emergency Home Instead were very quick to arrange extra cover that we might have needed. They were also reassuring and wanted to make sure we could be seen by professionals as quickly as possible.

Reply from Karina Johnson, Group Registered Manager at Home Instead (Medway)

Thank you for your lovely review, its very much appreciated.

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Home Care Providers Owned by Home Instead in Kent

Home Instead Locations in Kent (8)

Home Instead Reviews in Kent (317)

Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead (Dartford)

Home Instead (Maidstone)

Home Instead (Shoreham, Petts Wood & Longfield)

Home Instead (Shoreham, Petts Wood & Longfield)

Home Instead (Dartford)

Home Instead (Maidstone)

Home Instead (Medway)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Dartford)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Dartford)

Home Instead (Folkestone, Hythe & Ashford)

Home Instead (Tunbridge Wells, Sevenoaks & Edenbridge)

Home Instead (Dartford)

Home Instead (Folkestone, Hythe & Ashford)

Home Instead (Medway)

Home Instead (Medway)

Home Instead (Medway)

Awards / Recognitions (9)

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