Home Care Providers Owned by Home Instead in Kent

I have been surprised that the care plan went so smoothly. Staff are kind and considerate, very efficient and helpful, and it wasn't long before they felt just like family. I would recommend them to everybody.

Home Instead have always placed the care of my elderly relatives at the centre of their service. When care has had to be increased they have responded quickly, ensuring that their care needs have been covered - but building in a flexibility that means this is not overwhelming for them. As a carer too, I have felt supported, understood and valued when things get a little too much to manage. Thanks to Naomi, Tina and the whole team

I drafted in Home Instead to look after my mum in emergency circumstances (during the May bank half term holiday when resources are scarce) and the care manager and carers went over and above to accommodate my request. The level of care has been exceptional, keeping my mum comfortable and clean with dignity, with her burnt broken ankle. The carers are considerate and consistent in their task delivery. Friendly and personable with my parents. Depending on your requirements I would certainly recommend Home Instead

The Care Pros are always kind, friendly, helpful,and willing. They arrive on time, unless there is a genuine reason not to, and then they make every effort to get there as soon as possible. They carry out their tasks with good himour and compassion.

The App keeps everyone informed, including me, and, apart from it being good to know what is going on or how the health of my Mum is, it is an excellent way for everyone involved to be informed of what is happening.

The Office Staff are also very willing to assist in any situation and they do an amazing job of keeping both their Clients and their Staff happy.

This is a well run organization and somehow they have managed to ensure their Staff are all lovely people.

The carer, Dawn is very respectful, caring and treats us with dignity. There is nothing too much and all the requests of myself and my wife are always done in exactly the way we want them down. I am impressed with Dawn's personality, she makes everything I say of interest and value to her. The management have been equally excellent as they deal with every issue that comes up very quickly, including unexpected medical appointments. Our lives have been enriched, and we have more activities, great company and are much happier. We are very well cared for by Home Instead. I would like to say to Home Instead from my wife and I, a very big THANK YOU.

I would thoroughly recommend the service.

I have to say that I am delighted with the whole Home Instead (Dartford) team, so kind and helpful, and the quality of their work is excellent.

I cannot rate Home Instead carers highly enough. From the moment they came to our house to organise care for my mum in July 2024, it was clear their focus was on finding the right people to help look after her. We had a number of carers, and they worked as a team in helping mum. What was most lovely about all of the wonderful people we had was the laughter you could hear when they were with mum. My mum was a little bit naughty and had a great sense of humour, so to know that she was having fun was most important to me.

Mum died in January of this year, and I was so touched by the team coming to Mum's funeral. I know that to have 4 carers and one of the supervisors out of the office, or not on shift, but at Mum's funeral would have cost money, but that didn't seem to be important. Thank you so much for that, it really meant a lot.

I would highly recommend these wonderful people, you are angels working hard on Earth!

Home Instead have helped to look after my mum for a number of years now. The two carers who come on a regular basis are outstanding; kind, helpful, reliable and caring. It takes the pressure of me knowing that they are there to help and do what she needs with some of her difficulties.

The admin team are helpful and flexible as needs change.

I highly recommend Home Instead.

Rating: Excellent.

I can't recommend Home instead enough. They really care about their clients. The office and care staff bend over backwards to make sure their client is comfortable. If theres a problem it's quickly resolved with immediate communication. Thank you so much for taking care of our loved one and offloading some of the pressure at this difficult time

The service from Home Instead was something of a lifesaver. We needed someone to help Mum take her medication at the right time, prep some lunch, do some odd jobs etc.

The service has been great, I'm glad we took it on.

Value for money is down just one star as because of where my Mum is based we have to have one 2 hour visit rather than 2x1 hour visits each day.

All in all, a really good service, management team are great, very responsive and helpful at all times!

My mum has received excellent care from Home Instead. They really care. All the care pros go the extra mile and their attention to detail is excellent, even in sometimes challenging circumstances. We would feel totally lost without Home Instead as both my sister and l live quite a way from our parents. We trust them completely.

Overall, a competent and good care agency, without which I would have found it impossible to care for the client. Some staff were obviously less experienced than others, but they adapted well enough. The management were effective and went out of their way to be helpful in times of crisis. I would not hesitate to recommend the company to others looking for a respite care agency.

Daniel Leanne and the team Vanessa and the Care pros are all brilliant and help our neighbour Mary out loads and she loves them to bits can't recommend them all highly enough and always sort anything needed for Mary

I cannot speak highly enough of the care and support that has been given to my parents but also to me as I endeavour to ensure the best care possible for them.

All the carers treated Mum with respect and dignity. We all greatly valued their efforts, and will be sorry not to see them any more.

I wish to thank home instead Dartford as well for providing quality care to my husband.

Our mum has received excellent, professional care, love and attention from the regular Care Pros who visited her. They treated our mum with dignity and kindness, always making time for a chat or a sing song. The Care Pros have adapted the care as mum's needs have changed recently. All the Care Pros have treated us, as her family, with respect and kindness.

I would highly recommend Home Instead as a care service. The team have always been helpful and supportive.

Thank you

I am very appreciative of the quality and punctuality of the carers who are assisting me in my recuperation after major knee surgery, as this is a difficult time both physically and mentally.