Home Instead (Canterbury)

Keep up the great work.

Mum's carers are so patient and understanding of her mixed dementia and often difficult behaviour and manage to keep her safe and as happy as possible. She adores being taken out and her carers are just the best at keeping this regular for Mum. They go to great lengths to ensure Mum is as calm as she can be. They are all vital to us and we are extremely grateful.

I have been so lucky to have already been using Home Instead, as their service has continued smoothly and enabled me to go on living at home.

All the carers were punctual, friendly, discreet, and helpful, very often anticipating my needs. They made me feel comfortable and reassured in their presence. They were willing to do any service I asked of them.

We are so impressed with the standard of care my mother is receiving. My mother feels at ease and is well looked after both with personal care and generally managing around the house. Thank you to all the team.

He is an excellent companion with a cheerful approach, and I cannot think of anyone better to be my carer.

Home Instead has covered the care needs for my father since leaving the hospital. I feel he is being cared for in the best possible way, by excellent and experienced carers. It has been a good experience for all involved.

Mother has three hours of care a day. We particularly like that mother has a main carer with two back up. This works well as mother has a touch of dementia and likes routine. Her carer is very kind and understanding. She's established a good relationship with mother and mother chats with her. The flat is also looking good under her care.

The manager, who dealt with all the arrangements, came out to see us quickly. He was kind and polite and involved my dad in the decision making. He had lots of ideas that we hadn't thought of and had a solution for any problem or requirement.

People attending my mother are very timely and friendly - excellent.

I appreciate it is early days but I have reasonable confidence that the administration will improve. There have been a couple of gaps in the service but the communication to cover these in another way was timely so no issues were experienced. I have yet to get the app working and I would have thought that I should have received some billing details by now.

They care about me too and there is always someone there to message and/or to talk to.