Home Instead (Canterbury)

3 Jubilee Way, Eurocentre, Office 1 Ground Floor, Faversham ME13 8GD
Review Us
8.9 11 Reviews
  • Home Instead (Canterbury), Faversham
Home Instead Canterbury is an office within a network of 220 + offices across the UK and almost a thousand around the globe. The team are dedicated to providing outstanding care with compassion, dignity and respect.

The proud new owners of the Canterbury Office bring experience of lifelong careers in Management, Business and Nursing Leadership. They’ve been there, they are there and they can help.

They felt they could offer something special in this area and are actually previous clients of Home Instead having their own Mother cared for brilliantly. They saw the difference Quality Home Care and the surrounding Management can make and the amazing impact it can have on a vulnerable loved one and planned to set up and make that difference in their own community.

You can make contact anytime for an informal chat or drop into their office in central Faversham. It would be their pleasure!
Show Home Instead (Canterbury) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £38 – £40
  • Weekly Live-in Care Fees: £1850 – £2220

Please contact us for up to date and tailored fees

These prices are only a guideline, please contact Home Instead (Canterbury) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Henry Iwunze (Director)

Home Instead (Canterbury) Reviews (11)

8.9

Home Instead (Canterbury) has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years.
Over all time Home Instead (Canterbury) has 11 reviews.

Overall Experience
  • 9
  • 2
  • 0
  • 0
  • 0
Date Published
  • 11
  • 0
  • 1
  • 3
  • 8
Reviewer Connection to Home Instead (Canterbury)
  • 5
  • 2
  • 2
  • 1
  • 1
Total of 11, showing 1-11
Review from L T (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We did a lot of research before choosing this agency. The local medical service also spoke highly of their service.
The staff care for my mum and have been doing so for the last year. Kind, considerate, bubbly and always goes above and beyond.
If we have any concerns we email the registered manager
and always get a quick response.
Keep up the great work.
Reply from Karina Johnson, Group Registered Manager at Home Instead (Canterbury)

Thank you so much for your lovely review. It is a pleasure.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gaynor S (Daughter of Client) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's carers are so patient and understanding of her mixed dementia and often difficult behaviour and manage to keep her safe and as happy as possible. She adores being taken out and her carers are just the best at keeping this regular for Mum. They go to great lengths to ensure Mum is as calm as she
can be. They are all vital to us and we are extremely grateful.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you, your mum is very special and our longest running client (!) which is such a boost for everyone knowing she and yourselves are happy with our service. This of course gives our care professionals greater confidence that they are supporting her in the best ways possible - and ultimately increasing her happiness, well-being and self-worth... we all love her!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Client) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As an elderly couple with a variety of mobility issues. My partner and I have been using Home Instead since August 2022. The care we have received has always been of really high quality, and we have enjoyed interacting with a variety of caregivers who, after attending to the important tasks, such as
controlling medicines etc etc, ironing and light housework, have been happy to chat with us about their and our lives, putting the world to rights.
However, last September when unexpectedly I found my partner lying dead, the Home Instead carer arrived at a critical moment, took over the situation, making sure that everything that could be done was done, and meantime I was taken care of.
I have been so lucky to have already been using Home Instead, as their service has continued smoothly and enabled me to go on living at home.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you for taking the time to let us know your experience, it means so much. And let me assure you it is an absolute pleasure and we were honoured to have had the opportunity to support and engage with your partner in his twilight and be there when you really needed help. It's the most trying of times and you know we are there for you as much or as little as you wish. Take Care

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann B (Client) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were punctual, friendly, discreet, and helpful, very often anticipating my needs. They made me feel comfortable and reassured in their presence. They were willing to do any service I asked of them.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Fabulous Ann, It was a pleasure to support you and very happy you had such a good experience with us - I will pass this down to our team as it means so much to them to get great feedback. As discussed we are available should you need support in the future, you know where we are!
All the best,
Sean.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip B (Son of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so impressed with the standard of care my mother is receiving. My mother feels at ease and is well looked after both with personal care and generally managing around the house. Thank you to all the team.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you,
That is wonderful to hear and as we always say it's such an essential tool for other people considering Home Care to read reviews from the heart and to see how proud we are of the work we do and so very grateful to get good honest feedback. Equally, when we pass this response down to the team on the frontline they are empowered to continue their great work and feel rewarded by real critique. Thank you and Happy New Year!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R C (Wife of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our carer started to help us in October 2022 for one three-hour session per week, he has proved to be friendly, reliable and competent.
He is an excellent companion with a cheerful approach, and I cannot think of anyone better to be my carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V B (Daughter of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has covered the care needs for my father since leaving the hospital. I feel he is being cared for in the best possible way, by excellent and experienced carers. It has been a good experience for all involved.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you V B,
That is great to hear and so so glad your father and yourselves are happy with our service. It is our pleasure. Thank you so much for taking the time to inform us and interested parties as to your experience, invaluable.
Take care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra J (Daughter of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has three hours of care a day. We particularly like that mother has a main carer with two back up. This works well as mother has a touch of dementia and likes routine. Her carer is very kind and understanding. She's established a good relationship with mother and mother chats with her. The flat
is also looking good under her care.
Reply from Sean Phillips, Owner / Operator at Home Instead (Canterbury)

Thank you, Sandra, that is so good to hear and we are very happy we are living up to the family's and your Mother's expectations. We strive to offer something different and go the extra mile and it really helps us and future clients and their families to hear real-life responses and experiences from our clientele. We'd been talking for a while so we are so glad we all managed to organise the logistics to be your chosen Care Provider and that you are all happy. Having met your Mother and yourselves in the early stages of our discussions I know how proud she is and how much you all care for her and it is our honour to support you all. Best Regards,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia S (Father of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager, who dealt with all the arrangements, came out to see us quickly. He was kind and polite and involved my dad in the decision making. He had lots of ideas that we hadn't thought of and had a solution for any problem or requirement.
Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you Julia,
It's great to hear feedback and to know our actions are effective and that we are offering the best outcomes for our clients. As we discussed we are always here for any future support.
Take care,
Home Instead Canterbury

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen L (Son of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
People attending my mother are very timely and friendly - excellent.


I appreciate it is early days but I have reasonable confidence that the administration will improve. There have been a couple of gaps in the service but the communication to cover these in another way was timely so no issues were

experienced. I have yet to get the app working and I would have thought that I should have received some billing details by now.
Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you for your review and we are sorry you did not receive your billing but as discussed it was sent out at the time and we have re-sent it with receipt now confirmed. One of our team will be in touch right away to support you with logging on using the Care Management application.
Best Regards, The team at Home Instead Canterbury

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kiran W (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using this company since July 2021 and have been given consistent, good, care for my mum with good communication from the manager and his Care Manager.
They care about me too and there is always someone there to message and/or to talk to.
Reply from Sean Phillips, Home Care Franchise Owner at Home Instead (Canterbury)

Thank you very much and it has been and continues to be our pleasure. It has been great to see Mum going from Residential back home, against the odds and doing so well. Best Regards, The Team at Home Instead Canterbury

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Home Instead (Canterbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Home Instead (Canterbury) is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Canterbury) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (3)

Karina

Karina Johnson

Job Title: Group Registered Manager Joined: 2021

Putting the client and their families at the heart of all we do.

Jade

Jade Hutchins

Job Title: Deputy Manager Joined: 2024

Deputy Manager

Henry

Henry Iwunze

Job Title: Director Joined: 2021

Passionate about the delivery of high-quality relationship-led care.

Frequently Asked Questions about Home Instead (Canterbury)

What Type of Services does Home Instead (Canterbury) offer?

Home Instead (Canterbury) offers Home Care.

How many Carers does Home Instead (Canterbury) employ?

Home Instead (Canterbury) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Canterbury) to verify any information. View our terms and conditions. Home Instead (Canterbury) has an Enhanced Service - more info.