Home Instead (Folkestone, Hythe & Ashford)

The Care Pros are always kind, friendly, helpful,and willing. They arrive on time, unless there is a genuine reason not to, and then they make every effort to get there as soon as possible. They carry out their tasks with good himour and compassion.

The App keeps everyone informed, including me, and, apart from it being good to know what is going on or how the health of my Mum is, it is an excellent way for everyone involved to be informed of what is happening.

The Office Staff are also very willing to assist in any situation and they do an amazing job of keeping both their Clients and their Staff happy.

This is a well run organization and somehow they have managed to ensure their Staff are all lovely people.

I would thoroughly recommend the service.

I cannot rate Home Instead carers highly enough. From the moment they came to our house to organise care for my mum in July 2024, it was clear their focus was on finding the right people to help look after her. We had a number of carers, and they worked as a team in helping mum. What was most lovely about all of the wonderful people we had was the laughter you could hear when they were with mum. My mum was a little bit naughty and had a great sense of humour, so to know that she was having fun was most important to me.

Mum died in January of this year, and I was so touched by the team coming to Mum's funeral. I know that to have 4 carers and one of the supervisors out of the office, or not on shift, but at Mum's funeral would have cost money, but that didn't seem to be important. Thank you so much for that, it really meant a lot.

I would highly recommend these wonderful people, you are angels working hard on Earth!

Home Instead have helped to look after my mum for a number of years now. The two carers who come on a regular basis are outstanding; kind, helpful, reliable and caring. It takes the pressure of me knowing that they are there to help and do what she needs with some of her difficulties.

The admin team are helpful and flexible as needs change.

I highly recommend Home Instead.

We have been using Home Instead for over 4 years now. My elderly mum has mobility issues and needs help with daily tasks. She also has full mental capacity. Her care visits include companionship which is desperately needed for her mental well being as well as her physical needs. We are very lucky to have such wonderful carers for her.

Thank you!

Only an excellent agency like this could provide these evolving care needs.

The team at Folkestone were very supportive to us as a family and the care shown to Mum over the last couple of years has been wonderful. They've shown kindness and compassion throughout mums care and as a family my brother and I felt assured our Mum was getting the best care. Alongside us we all worked together to make sure Mum was safe and happy

My sister and I had taken care of both Mum and Dad for many years ourselves. After Dad had passed away and Mum grew more dependant on us for help, we took the decision to look for a care agency to assist us. I did as much research as possible online and asked friends of whom to use. We chose Home Instead, the best choice we could have made. Right from the first meeting through to Mums passing several years later, they were absolutely brilliant. From the girls in the office who were available for advice, to the wonderful carers, Jo, Gill, Sue and Evie, I cannot recommend them high enough for their professionalism and kind hearts. As Mums Dementia grew more advanced, we arranged for the care team to call in more often. It was a great comfort to us knowing Mum was in safe hands at the times we could not be there. Mum grew very fond of them all and we were so pleased that the carers could attend the funeral. Thank you Home Instead, you are a credit to your profession.

Thank you so much again for looking after our lovely Mum x

I am very pleased with my carers - they look after me very well, doing all of the tasks that I ask them to, and I trust them completely. Continuity leaves a lot to be desired. The scheduler knows that I will be complaining if I do not have the same time slots and carers except in unusual circumstances. If I am going to have a shower, I prefer the more mature ladies. Regular carers know where things are stored.

Being very disabled now, I find I am gaining a little extra confidence with every visit.

Mum's 'Home Instead' carers are, without exception, professional and kind. They bring more to the visits than excellent personal care. They take an interest in Mum as a person and offer a variety of conversations to enrich her day. We could not care for Mum at home as we do without their input.

My dad is very happy with the support he receives and considers his carer as a friend.

All the Care Pros that come to see Dad are wonderful. He has some mobility issues and can be a bit sleepy at times, but they are all very patient with him. They are also very encouraging to me as I am Dad's main carer.

Timing of visits has improved lately.

My experience with my caregiver has been excellent. She arrives on time, is appropriately dressed, always friendly and helpful. She makes me feel very comfortable with very personal help and can always think outside the box. I feel most comfortable that she is my care provider.

All management and caring seem to be spot on. I am pleased with all communications, the quarterly reviews, and how carers keep an eye out for any health changes that they notice. I am happy for this service to continue.

Timely, prompt and friendly visits. With all tasks efficiently carried out. We receive regular visits from a small team. We appreciate the variety of personalities, obviously we don't want too big a team but a bit of variety is great.

Well done Home Instead.