Home Instead (Folkestone, Hythe & Ashford)

300 Cheriton Road, Folkestone CT19 4DP
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9.7 47 Reviews
  • Home Instead (Folkestone, Hythe & Ashford), Folkestone
Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas. They are part of the international award winning care company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Caregivers are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same caregiver and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.
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Care Provided by Home Instead (Folkestone, Hythe & Ashford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £38.50

Available on request

These prices are only a guideline, please contact Home Instead (Folkestone, Hythe & Ashford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Carina Ellis (Registered Manager)

Home Instead (Folkestone, Hythe & Ashford) Reviews (47)

9.7

Home Instead (Folkestone, Hythe & Ashford) has a Review Score of 9.7 (9.716) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Folkestone, Hythe & Ashford) has 47 reviews.

Overall Experience
  • 42
  • 4
  • 1
  • 0
  • 0
Date Published
  • 47
  • 5
  • 5
  • 15
  • 32
Reviewer Connection to Home Instead (Folkestone, Hythe & Ashford)
  • 16
  • 13
  • 12
  • 3
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Dawn R (Wife of Client) published on 23 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is still early days of being with this company, but my husband and I are both very happy with the service provided so far.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eileen D (Client) assisted by family/friend published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite and helpful. They are willing to do tasks as required without complaint.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Client) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers (so far the same 4 people taking it in turns) are friendly, efficient and watchful of any health problem that might arise. I'm thankful this service is available, meaning I can stay in my own home.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen C (Son of Client) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team have integrated into mum's life very quickly. Mum, my sister and I are all happy with the professionalism and care being given to mum.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul D (Son of Client) published on 6 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Suddenly facing reduced mobility my mother needed care urgently. From the first phone call through to the care my Mother received in the home, the service was professional, humane and above all extremely caring. Mum was treated with great dignity and respect at a time that was very upsetting for her,
establishing a rapport with her caregiver and greatly looking forward to her visits. The caregiver was responsive to Mums changing needs, adding visits when necessary and responding rapidly when there was a crisis early one Sunday morning. Thoroughly recommended.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Mark R (Son of Client) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot speak highly enough of Home Instead Senior Care (Folkestone). The whole team were superb when dealing with my father, who needed help post Christmas 2017. The dignity they afforded him was refreshing, matching his needs both physically and socially. This meant he had carers who not only knew
how to help him but could also converse with him about subjects he was interested in. The professionalism extended to the clarity of communication, speed of reaction and empathy to the pain of our family when my father passed away suddenly during February. Our association was all too brief but we were comforted by the service received.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue M (Daughter of Client) published on 1 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Home Instead, they are caring and listen to what my mum wants. They help with physio, feeding my mum's pets and general things around the house. They assess my mum's needs and have found a carer that fits in perfectly with what her daily life was like before she had her
fall, which means she has less stress and can concentrate on recovering. Everything is done professionally. Definitely the best in the area.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Home Instead (Folkestone, Hythe & Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Home Instead (Folkestone, Hythe & Ashford) is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 88 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Folkestone, Hythe & Ashford) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Folkestone, Hythe & Ashford) to verify any information. View our terms and conditions. Home Instead (Folkestone, Hythe & Ashford) has an Enhanced Service - more info.