Home Instead (Folkestone, Hythe & Ashford)

300 Cheriton Road, Folkestone CT19 4DP
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9.7 47 Reviews
  • Home Instead (Folkestone, Hythe & Ashford), Folkestone
Home Instead Folkestone, Hythe & Ashford is a family-run business based in Cheriton Road, Folkestone. They provide home care services in Folkestone, Hythe, Romney Marsh, Ashford and the surrounding areas. They are part of the international award winning care company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Caregivers are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same caregiver and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.
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Care Provided by Home Instead (Folkestone, Hythe & Ashford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £38.50

Available on request

These prices are only a guideline, please contact Home Instead (Folkestone, Hythe & Ashford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Carina Ellis (Registered Manager)

Home Instead (Folkestone, Hythe & Ashford) Reviews (47)

9.7

Home Instead (Folkestone, Hythe & Ashford) has a Review Score of 9.7 (9.716) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Folkestone, Hythe & Ashford) has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Folkestone, Hythe & Ashford)
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Total of 47, showing 21-40
Review from M B (Daughter of Client) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some carers do more than other carers. Some care more.
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Review from M A (Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caregiver - reliable, kind, thoughtful and encouraging.
Office - very helpful and accommodating.
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Review from J M (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am relieved to meet such kind support carers.
My fear is, this pandemic could be carried by any carer who has not agreed to be vaccinated!
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Review from D C (Client) assisted by family/friend published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My caregiver really cares about what she does, and she cares about me as a person as well as helping me to do things that help me to stay independent. Without her help and experienced support, I could not continue to live where I do. I also love the chance to talk about so many things and memories.
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Review from J L (Daughter of Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide excellent care for our mother. They are reliable, caring, organised and good communicators. The carers are excellent and genuinely care for our mother. They also appear well supported by management e.g. illness or logistical challenges. They are also all excellent at communicating
with me and my siblings. I honestly cannot fault them.
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Review from B A (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My present carer is extremely kind and thoughtful, very dependable, always here in time.
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Review from D L (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been most impressed by the courtesy, care and kindness of the carers who are very hard working and helpful.
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Review from J J (Client) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my personal experience and my views which I have been happy to confirm as below, there is little I can add in this review, however, I feel one could well add 'kindness' and 'encouragement' both of which I have received from all I have come into contact with.
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Review from Maureen L (Friend of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I knew nothing about Home Instead (Folkestone, Hythe & Ashford), I found them on the internet when I needed a carer for an elderly friend. I was so pleased with the service that I received in setting up this provision and the ongoing care. Home Instead (Folkestone, Hythe & Ashford) were wonderful in
every respect. They always answered the phone and were understanding and helpful. They kept a regular check on their client and reported anything that might cause a problem. The carers were lovely, friendly and did everything possible to make my friend happy.
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Review from Malcolm R (Son of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team go above and beyond, I can rest assured that when my mother has a problem she will not be left alone and the carers call me and wait until I get there to relieve them. Any concerns even out of hours the office is quick to respond and rectify. For the most part, she has the same carers who treat
Mum as a member of their family with plenty of time to chat.
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Review from Ashley G (Daughter of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have employed Home Instead caregivers to care for our Mum for over two years now. We both live a considerable distance away from Mum, and having a caregiver visit daily has provided my sister and me with much-sought comfort and peace of mind knowing that Mum is seeing a friendly face
and having someone checking in on her daily.


I find it really easy to communicate with all of the office staff either by phone or email, and they always respond quickly to me. They never seem to mind when I sometimes call them consistently a few days at a time to maybe offer suggestions to help them with Mum's care.


We have been lucky and managed more or less to keep to the same caregivers, which promotes Mum's trust, plus they really have got to know our Mum well with her likes, dislikes, mood changes and habits.


If we have ever needed extra visits for Mum, nothing is too much trouble, and the office has always managed to accommodate.


Thank you for your continued support.

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Review from A E (Son of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers visit my mother, who is 96 and suffers from dementia, four times a day. They are very helpful, friendly and attentive and it is thanks to them that my mother is able to continue living in her own home. They help with a number of tasks including dressing, showering, giving medication, cooking,
cleaning, shopping and providing companionship. They provide an excellent service.
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Review from Jude H (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's residential home closed down in February and she has come to live in our annexe. I knew that I would need additional help for mum's needs. Having used the search engines online, I was impressed by the presentation of the Home Instead website. From the first telephone call I got to speak
to a person! A professional, friendly and informative person. It feels like that is a rarity these days!!
From the initial consultation to the meet and greet of mum's carer, everything has been dealt with efficiency, friendliness and attention to detail. Mum has been matched with a lovely carer who I cannot speak highly enough of. Mum has the help she needs with personal daily tasks, a cooked meal at a time that she prefers to eat and companionship during the day.
As her daughter, it has definitely taken the stress off - knowing that for part of the day I can crack on with my own personal errands to run and not have to worry about whether she is okay or not when I am out. Thank you!
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Review from Kevin H (Son of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very grateful for the calm and professional approach shown by those at Home Instead. Everyone we have spoken to have been kind, thoughtful and caring. My step Mum has felt very comfortable with her carers and she is enjoying the extra attention that her carers provide. Communication via telephone and
email has been clear, informative and dealt with promptly.
Many many thanks.
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Review from Karen R (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carers that my mum is having are so very nice to me and my mum. Most importantly my mum seems happy to see them when they arrive which is a great comfort to me.
They also do their utmost to help you when you are in desperate need of emergency care.
Many thanks
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Review from Laura U (Wife of Client) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough about the care, attention and dignity Home Instead provided for my husband who has mild dementia. The staff were all wonderful - very personable and friendly. They checked the living situation thoroughly to ensure it was a safe environment for my husband. They took into account our
specific needs as my husband is able to do most of his self-care but needed help with transportation to shops and doctor's appointments, and with taking his medication. The staff listened to our specific needs and tailored a program to suit our situation.
They were always kind and considerate, even when my husband repeated his requests because he forgot what he said. They were extremely patient and thoughtful and attentive to his every need. They listened to him talk about his childhood. He couldn't have had better treatment by anyone else, and they provided real value for money. I would recommend Home Instead Senior Care (Folkestone, Hythe & Ashford) to anyone without hesitation.
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Review from Paul M (Son of Client) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be impressed with the care given to my mother by the wonderful carers at Home Instead. They are consistently efficient and caring and often go above and beyond what might be expected, taking initiative where needed and responding to incidents or crises with understanding.


Living so

far away from my mother it is immensely reassuring to know that this level of care is being provided, and that communication between us is very good and that my mother has such a good relationship with them. It goes a long way towards easing the constant worry of supporting her at home with her dementia and growing daily needs. A crucial part of their service is that the same caregivers attend at the same times each day establishing a routine ensuring a sense of order, security and comfort.
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Review from Nicola P (Daughter of Client) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Home Instead before to look after my mother at home who was suffering from dementia as we were very happy with the service provided I decided to call on them again to look after my father for a couple of weeks after he had had a minor operation as I don’t live in the area. They wanted to
know all the relevant information regarding the operation and planned accordingly with me what aftercare my father would need. Nothing was too much trouble. Very professional and caring. As I live quite far away I felt completely at ease knowing my dad was being cared for.
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Review from Paul B (Son of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, carers, very caring to my parents, treat them with affection, attentive to any requests. Carers are always ready to go that extra mile. The only downside is that they are restricted in physical duties, even the smallest exertion or help to lift or move someone is perhaps the negative which
could be addressed. No complaints apart from the physical problem.
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Review from Avril H (Niece of Client) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers from our local branch were really wonderful to my Aunt who sadly has now passed away.
I could not have asked more from them, she was so fond of them and looked upon them as friends which enabled her to stay in her own home until she died.
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Home Instead (Folkestone, Hythe & Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Home Instead (Folkestone, Hythe & Ashford) is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 88 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Folkestone, Hythe & Ashford) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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