Home Instead (Broadstairs, Ramsgate and Margate)

The registered care manager and the office staff really go the extra mile to support my parents and myself.

I can't recommend Home instead enough. They really care about their clients. The office and care staff bend over backwards to make sure their client is comfortable. If theres a problem it's quickly resolved with immediate communication. Thank you so much for taking care of our loved one and offloading some of the pressure at this difficult time

Overall, a competent and good care agency, without which I would have found it impossible to care for the client. Some staff were obviously less experienced than others, but they adapted well enough. The management were effective and went out of their way to be helpful in times of crisis. I would not hesitate to recommend the company to others looking for a respite care agency.

In short, professional.

The team of carers were brilliant in every respect. They were consistently empathetic, respectful, caring and kind, and they balanced perfectly a professional execution at all of their tasks with a humanity and humour that made being with them a pleasure, and this was with both the client, my father, as well as his family and friends. They often also went above and beyond their duties to help my father and made sure he had everything he needed to be comfortable. We are incredibly grateful.

Home Instead have supported my partner to live at home following a life changing stroke 5 years ago. I have found their help invaluable, and it has helped us to carry on living together as a couple. Not only do they offer excellent one to one support and personal care to my partner, but they also provide companion visits to enable me to go out and have a much needed break. Their carers are always kind and caring, with professional standards and very reliable indeed. We have the same regular carers, which means they know his complex health care needs very well and how to use all the special equipment in our home.

I have been using Home Instead for just over 6 months for my mum. I would describe the whole service as excellent and well above expectations. The carers are kind, patient and dedicated. They carry out their work with intelligence and attention to detail. The service gives me much needed peace of mind, as I live far from my mum. The office staff are also exceptionally helpful. I can't speak too highly of Home Instead. It's a thoroughly caring and professional service.

I have only very recently started having help frm Home Instead but am very impressed indeed with the kid and supportive emails I have had which show so much understanding of my personal problems. I have not ye met my support worker many times but have made a good start with her and find her very quick to understand my problems . Extremely impressed with flexiable arrangements made to help with my problem of sometimes needing to cancel visits at short notice. I have tried several other firms and they could learn a great deal from Home Instead especially two firms whom I will not name. I have been amazed at the kindness and understanding shown about various matters, compared with the lack of tolerance and downright rudeness I have suffered in the fairly recent past from the nameless companies. If anyone is less than happy with the company giving them or their loved one care I would strongly suggest they try Home Instead if they are in the Thanet area.

Carers are understanding, aware and caring. I like all my carers. They are always on time and helpful. I look forward to them coming everyday. The dog likes my carers and waits in the window for them to arrive. They are not just carers, they are like old friends from school.

Mum and I feel she's safe with her Healthcare professionals but all levels of Home Instead professionals have built genuinely kind, caring and trusting relationships with Mum (and our family) and their overall care enables her to remain at home. Mum says she's 'very lucky to have them'. I don't live close to her so Home Instead gives me peace of mind and while a little more expensive than some - they're worth it. I'll retain them for as long as possible! Thank you, Home Instead.

The care your company and staff gave to us was wonderful. Without you, we could not have kept my wife at home for her entire illness of 10 years and this was so important to both of us. Home Instead provides a caring-professional service without them I would not have managed. Thank you for being there when we needed you.

Home Instead have been helping my parents for several years. This review relates to the last few weeks of my father's life where the care they gave was beyond excellent. My father's needs had been getting gradually more complex - he'd stopped being able to transfer into his wheelchair using a board but the carers adapted to using the ceiling hoist so that he could continue to stay at home. In the last few days before he died carers helped us to get palliative end-of-life care put in place. I can't stress enough how much they did for us, making phone calls, checking in on us, dealing with my very agitated and distressed father, keeping us calm etc. In the last few days they were coming in four times a day and the care they showed for Dad and Mum was outstanding. We are hugely appreciative of everything they did, and for what they continue to do for my mother, even though her needs are domestic rather than personal care.

Although expensive, I cannot speak too highly of the carers, also they are most understanding when time schedules need to be changed. I look forward to their continued help and care.

I find it difficult to fully describe the wonderful care and daily attention that my mother received over the years from the amazingly dedicated team at Home Instead. The individual carers became close and valued friends, and at 102 years old, as her requirements became more demanding, they never missed a step in providing skilled and sensitive attention to all aspects of care. From cooking and bathing, emergency medical needs, and hospital visits to just a fresh bunch of flowers. Incredible. Likewise, the management team, when faced with a challenging scheduling change, somehow pulled it off, always with a smile. She and I only have the deepest gratitude to them all.

I could not recommend Home Instead Ramsgate enough. They were wonderful. They were able to take my recently widowed aunt in hand when she stopped looking after herself. It was their attention to detail that spotted she had a stroke while the hospital denied it for 9 days. Without their encouragement, I would not have continued to fight for further testing. I will continue recommending the company to all my friends and colleagues.

We have used Home Instead (Broadstairs, Ramsgate and Margate) for the last 10 years plus. They have been amazing with my mother who suffers with anxiety as well as mobility problems. They also cared for my father until we lost him six years ago today. They were very worried with getting carers in the first place. The managers were brilliant talking to us all and finding the best and compatible carer for their individual needs. They have helped with advice and hospital appointments. They are very flexible and keep you informed of carers coming over the following week, times etc. Which for my mum's anxiety is really helpful. The carers are all fully trained and introduced to my mum and educated on her individual needs before being allowed to care for her. The carers do actually care for my mum, it's not just a job to them and they give her the time, privacy that she needs. They talk to her and not at her and the same carers are with Mum each day so a great rapport is built. Managers visit to complete reviews ensuring all is well.

The focus on both his physical and mental health care is much appreciated.

My wife and I have been clients of Home Instead for the best part of three years and they have served us well in aiding us to remain in our residence. We benefit from the regularity of carers arriving generally at their appointed times and the ability to contact their management office without difficulty. The abilities of the carers do vary and we try to play to strengths and steer away from individual weaknesses. We do find that carers' cooking abilities do vary.

I'd like to say a massive thank you to everyone at Home Instead. There is not one aspect of their service that isn't outstanding. It was a very daunting time for me to make the right call on who is best suited to look after my dear friend. From the staff in the office to the team who looked after Derek I'd like to say big thank you to everyone. I would highly recommend Home Instead to family and friends.

Home Instead have provided exceptional support for my Aunt for the past few years. This has meant that she has been able to continue living in her home of 75 years. We are so grateful for the care provided by the whole team and the excellent and diligent management of the team. We are confident that my aunt is well cared for and that there is proactive communication of any potential concerns. I know that the team really care for my Aunt and do all they can to make her life happy and anxiety-free. The whole team is highly professional but with a wonderful warm, caring touch and we could not manage without them.