Home Instead (Broadstairs, Ramsgate and Margate)

Unit 1, Little Ciffsend Farm, Chalk Hill, Ramsgate CT12 5HP
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9.9 48 Reviews
  • Home Instead (Broadstairs, Ramsgate and Margate), Ramsgate
Home Instead is the UK’s number one premium home care company, proudly serving clients across Thanet and East Kent. As the first home care provider in Thanet to achieve an Outstanding in Caring rating (August 2019), Home Instead continues to set the benchmark for quality care in the region.

The management team brings together more than 75 years of combined care experience, ensuring that every client benefits from a wealth of knowledge and professional expertise. Families know they can turn to Home Instead not only for exceptional care, but also for expert guidance when navigating the complexities of care funding. This unique combination of high-quality care and trusted advice provides complete peace of mind at a time when it is most needed.

Home Instead’s ethos is built around meaningful relationships. Each client is carefully matched with a small and consistent team of Care Professionals who take the time to understand their needs, preferences and personality. This tailored approach ensures continuity, trust and the best possible quality of life for those who wish to remain independent at home for as long as possible.

Every Care Professional at Home Instead is recruited with care, trained to the highest standards and continuously supported to exceed expectations. The company goes beyond CQC requirements, offering bespoke training such as the City & Guilds accredited dementia programme. Home Instead’s commitment to quality has been recognised nationally, with accolades including the Queen’s Award for Innovation and the Princess Royal Training Award.

Ultimately, Home Instead delivers the kind of care the team would be proud to provide to their own families - compassionate, expert and truly life-enhancing.
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Care Provided by Home Instead (Broadstairs, Ramsgate and Margate)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.95
  • Weekly Live-in Care Fees: from £1775

No hidden costs

These prices are only a guideline, please contact Home Instead (Broadstairs, Ramsgate and Margate) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Wafa Mohbubul (Director)

Home Instead (Broadstairs, Ramsgate and Margate) Reviews (48)

9.9

Home Instead (Broadstairs, Ramsgate and Margate) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time Home Instead (Broadstairs, Ramsgate and Margate) has 48 reviews.

Overall Experience
  • 40
  • 8
  • 0
  • 0
  • 0
Date Published
  • 48
  • 2
  • 4
  • 9
  • 39
Reviewer Connection to Home Instead (Broadstairs, Ramsgate and Margate)
  • 21
  • 7
  • 6
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 48, showing 41-48
Review from L D (Client) published on 23 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The operation of both management and staff has been excellent. Visiting staff have always been willing to support me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen S (Daughter of Client) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, over and above what was booked. I had been unable to visit mum due to the flu and a chest infection. Carers saw to her meals, tidied the kitchen and bedroom. They were able to cover all extra days required of them. They were required to only provided companion care.
Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Karen thank you for your kind words, I will ensure the caregivers know that the care was 'excellent and over and above' your expectations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from O L (Client) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I've met from Home Instead has been kind, considerate and caring.
I like their policy of no stranger coming to my house. Any new carer is introduced to me by one I know before they join my little team.
Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for encapsulating so succinctly what it takes to be one of our great team of caregivers - 'kind, considerate and caring'.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Sue M (Daughter of Client) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so very much for the care you provided over a period of about three years for my wonderful Mother, living alone. The visits you provided allowed her to stay in her beloved Bungalow for as long as possible. Very sadly she passed away on Christmas morning after a brief stay in a care home. Please
be sure to thank all your wonderful Staff from myself and my family and to tell them how very much my Mother appreciated everything that they did for her. Your staff frequently went the extra mile to ensure she was comfortable and they are a credit to Home Instead. It was so lovely to see one special lady at the Funeral. I know that your carers, like us, will miss her so much, she was brave and stoic.
Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Sue On behalf of the team thank you for such really nice comments, we will ensure that all 'the wonderful staff' are complimented accordingly. It is most rewarding to know that our team, who work so hard and do as you say 'go the extra mile', made such a difference not only for your lovely Mum but to all your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mandy D (Daughter of Client) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found over the years, that my mother has been cared for during the week by Home Instead, the staff on all levels to be polite, kind and supportive. The carers do a splendid job under somethings trying circumstances with mum. When we have (rarely) had any problems everyone has gone over and above
to solve them.
I have no worries at all about leaving mum in their care.
Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Mandy it is always nice to hear such glowing compliments, not just when we 'do a splendid job', but also on the odd occasion when there are issues, and everyone works together as a team and 'has gone over and above to solve them'. We look forward to continuing to offer Mum the kind and supportive Care, which we are so proud to be recognised for.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris R (Daughter-in-law of Client) published on 20 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law passed away recently, the team from Home Instead had been calling on him for at least 3 years. Over those 3 years, the team was excellent, providing personal care several times a day towards the end of his life, as his health deteriorated they helped more and more.


I remember one

particular day when we were trying to help Dad to the toilet and unfortunately, Dad was too weak with our help to get back to his chair. We tried but we just couldn't manage it, we called Home Instead and explained our situation, and within 20 minutes, 2 of the ladies were with us and helped Dad back to his chair.


He had a great relationship with the girls that visited him, they were all extremely professional, kind and above all caring. We felt as a family we could ask Home Instead for any help even at short notice, which we have done on several occasions, when either Mum was not well enough to help Dad.
The team at Home Instead continue to help Mum, where would we be without them.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thanks for such lovely comments, we will ensure that all his team of 'special ladies' are complimented accordingly.
Chris the fact you both have entrusted us with looking after both your parents is really a marvellous testament to your belief that Home Instead offer a unique and bespoke service and your illustration truly exemplifies our ethos, ‘to us it's personal’.

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Review from Mary P (Daughter of Client) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were at our wits end, trying to help my father to leave the hospital after treatment for a life-threatening illness. Mercifully a kind lady at the hospital suggested Home Instead to us. Home Instead offered us hope where there had been a very dark hole, full of anxiety and anguish caused by unacceptable
hospital red tape hope, that my father in the final stage of his life, was treated with dignity. Respect and professionalism. Home Instead did all that and more. From that moment it was like a cloud had been lifted from us all and we sailed along with my father, with all the problems that entailed, often with laughter, to a peaceful end. Our load was lighter thanks to Home Instead. The staff were excellent and we cannot thank them enough.
Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you, Mary, for your very kind words. It is most rewarding to know that our team, who work so conscientiously, made such a difference not just to Dad, but to all your family.

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  • Value for Money
Review from Linda B (Daughter of Client) published on 2 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 87-year-old Mum was living alone at home with vascular dementia and Alzheimer's. I was finding it increasingly difficult to keep on top of caring for her alone.


After careful consideration and lots chats with Home Instead Senior Care, I decided to employ their services. They were so helpful

and gave me advice and info while I was deciding to 'let go' of some of her care - a really difficult decision for me. All of the staff who visited and cared for Mum were great and we narrowed the staff down to 2/3 of her favourite carers (Mum was better with slightly younger staff) who rotated her care. They went in daily and made her evening meals, changed her clothes/pads/bedding, put on washing on etc and generally did whatever and left a full report of each visit. I found all the staff really caring and helpful. Mum had a fall and broke her hip and has now had to go into a Home as it wasn't safe for her to return home.


I couldn't fault their care/concern for mum's welfare. You can't put a price on peace of mind.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Linda thank you so much for your kind words - especially the 'You can't put a price on peace of mind'.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Broadstairs, Ramsgate and Margate) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Broadstairs, Ramsgate and Margate) is calculated as follows: ( (53 Excellents x 5) ) ÷ 53 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Broadstairs, Ramsgate and Margate) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (4)

Wafa

Wafa Mohbubul

Job Title: Director

With a strong commitment to delivering person-centred care, Wafa brings warmth, professionalism, and a deep understanding of the needs of older adults.
Wafa is responsible for the services provided by Home Instead Broadstairs Ramsgate and Margate, leading the team behind her.
Her approach is rooted in empathy and respect, ensuring that every client feels valued, heard, and supported. Wafa is known for her attention to detail and her ability to build meaningful relationships with both clients and their families, helping to create a sense of trust and continuity in care. Her passion for improving the lives of others shines through in everything she does, allowing Home Instead care and services to thrive in the local community.

Sabina

Sabina Sabatowska

Job Title: Registered Care Manager Joined: 2019

Sabina has worked in the care industry for over 20 years, Her wealth of experience and knowledge brings the best to her role as a Registered Manager at Home Instead.
Sabina puts clients and the care they receive at the heart of everything we do. She oversees day-to-day operations and ensures safety of our clients.

Leane

Leane McCartney

Job Title: Field Care Supervisor

Over 20 years of care and counting, Leane ensures all Care Professionals are fully equipped and competent before providing care to any of our clients. Leane leads our moving and handling risk assessments and supports complex clients including: Compression Socks, PEG Feeding, Catheter and much more.

Emma

Emma Roberts

Job Title: Support Coordinator

5 years at Home Instead and more to come, Emma supports the day-to-day operations and ensures we remain our responsive nature. We operate 24/7 ensuring that any emergencies are always covered.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Broadstairs, Ramsgate and Margate) to verify any information. View our terms and conditions. Home Instead (Broadstairs, Ramsgate and Margate) has an Enhanced Service - more info.