Home Instead (Broadstairs, Ramsgate and Margate)

Home Instead have been looking after my dad for a few years. I would highly recommend them to anyone looking for professionalism, along with respecting the clients wishes, and their dignity. The carers are amazing and my dad loves their visits. They are definitely very aware of the clients health concerns and flag up any concerns immediately. All of the above let’s me have peace of mind knowing that he is being so well cared for!

All the caregivers were wonderful people. It seems unjust that caregivers do not get the same pay and recognition as NHS staff.

The quality and professionalism of the staff provided my dad with the very best care and gave me peace of mind. Having a consistent team visiting Dad ensured that he became familiar with his carers and that the carers were able to get to know him well. Despite a challenging situation in the later stages of my dad's care, I always felt that Dad's dignity was preserved. I felt that all members of the Home Instead team, from carers to managers, provided high quality and continued support primarily for my dad, but also to myself and my brother.

A couple of years ago I recognised that Mum was beginning to struggle with day to day living and living so far apart I would worry each time that I left, after staying with her. Home Instead (Broadstairs, Ramsgate and Margate) was mentioned by one of Mum's neighbours and from the moment we approached them we never looked back! Up until the beginning of last year Mum had been coping but enjoying a daily visit from a carer, for help around the house, for a chat and a coffee. Sadly things changed dramatically during Covid-19 and after multiple admissions to hospital, Mum came home to a bed downstairs with night care as well. Whilst I did my bit caring for Mum when I could, the dedicated carers were there for Mum. Mum had refused to go back to hospital so it meant with Home Instead (Broadstairs, Ramsgate and Margate) we could respect that wish and she passed peacefully away in February with a carer and myself at her side. I could not have done this without them, the exemplary care to Mum was extended to me and the family, to which I will always be truly grateful.

Mum fell and was found by her carer. The staff involved went above and beyond to gain entry and phoned for medical support. As I work away from home it took me a while to get there. Home Instead maintained a presence so it was less frightening for her. She was in hospital some time, but when she came out a revised care plan was implemented with no fuss or bother. She has a main carer that she knows well and trusts, which has been a great reassurance to myself and the rest of the family.

I write to express my total satisfaction with the exemplary care services provided by Home Instead last year in caring for my mother during the last few weeks of her life. From the timely manner in which they acted upon our initial phone call requesting support and through to the final session, they were always attentive to her needs and changes in circumstances as the services required moved from hourly visits to 'sleep ins' and 'end of life' care. The Carers were all first class, well presented, sociable, and related well with my mother. It was a real comfort and benefit to her that the same group of Carers were used throughout and she did not have to remember too many names! I would also like to thank and acknowledge the support and attention to detail provided by the Operations Director, Registered Care Manager and Senior Carer. They all communicated well with us in keeping us informed and, at the same time ensuring that all services were provided in line with Covid regulations.

My mother required the services of Home Instead twice, over a three year period when her usual carer went into the hospital for a small operation and again when she needed a little extra help with her daily routine. The company stepped up and responded quickly and efficiently on both occasions. She had a very good and close relationship with all of the caregivers who visited her, they assisted her in carrying on as near to normal as possible. In her latter days, she was treated efficiently, courteously and with sensitivity. I would have no hesitation in recommending Home instead to others.

We have been using Home Instead care agency for my dad over the last few months and are extremely happy with the service received. The staff have been excellent, providing a high quality of care and dignity. They are always exceedingly kind and caring, and my dad has been very content and happy with all they do for him. There is only a small number of carers that attend to my dad's needs, so they know him well, and it's reassuring for Dad to know who is coming daily. As a family, we are incredibly happy with the care, support and treatment our Dad has received and would highly recommend the care provider.

My mother-in-law's care started late autumn 2019 and has been exemplary, especially so during these trying times of the pandemic. Carers have always been cheerful, helpful, patient and have gone above and beyond their duties on several occasions when an emergency arose and nothing has been too much. Their thoughtfulness and caring attitude does them and the company, great credit and has been much appreciated.

I would have no hesitation in recommending this company to anyone seeking care and support at home.

All the staff have been very caring and sensitive to my husband's needs. His condition, Alzheimer's, means he can be both challenging and amenable, all within the same hour or so. They make him feel welcome and show great kindness. It has given me great peace of mind knowing I can leave him in safe hands. The support we both receive is very much appreciated.

We started to have carers for Mum when my Dad could no longer cope with trying to bathe her. Home Instead were recommended to us and we immediately found them very professional and caring. They came in three times a week to attend to her needs, but they really stepped up when our Dad became ill and was admitted to hospital on a Friday evening. As our Mum’s primary carer it left us with the problem of how to care for her 24 hours a day, but by Monday afternoon the Care Manager had found and arranged a care home place for our Mum, and she moved there on the Tuesday afternoon. She also put in place care for our Dad who came home from hospital that same afternoon. He was visited two to three times a day by the same fabulous carers that had been looking after Mum, so seeing familiar faces eased his recovery. We would thoroughly recommend them to anyone looking for care in their own home without hesitation – they would seem to be the gold standard which others should be measured against.

I have been more than happy with the level of service provided by Home Instead for my Godmother. Right from the top down myself/my Godmother have had our requests dealt with and a variety of services have been provided, that have been extremely helpful and are there if and when needed.

She seems very happy with them also and they have kept me informed about everything that’s happened.

Home Instead Thanet looked after my mother-in-law who is a dementia sufferer for 2 years. During that time the care she received was outstanding. I always thought she was treated with care, dignity and as an individual, rather than "just another" client. When she had an accident they attended the hospital, helped with her care afterwards and were always very considerate. The manager is a gem and was always prepared to answer any questions and, when required, advise me and would frequently go way beyond the call of duty and out of hours to provide care. I would strongly recommend Home Instead Thanet.

Home Instead were really helpful in providing full-time care for my mother when my father was hospitalised, at very short notice. Initially this was for 48 hours but actually lasted for two months. This was a great help to us as there was no family living nearby.

Home Instead was recommended to me after my mother had a very bad experience in a local care home. I would be more than happy to recommend them to anyone.

We had noticed changes in our father’s behaviour including spells of memory loss. Following medical diagnosis that he had the onset of severe dementia we decided to seek out care to enable him to stay in his own home for as long as possible. We interrogated all the CQC reports for Care Providers in the Ramsgate area and found that the Home Instead Broadstairs, Ramsgate and Margate team had an excellent result with great user reviews. After meeting with their Senior Manager at my father’s property an action plan was agreed. In our case, it was an hourly daily visit at 8 am to ensure my father was up, had washed and had something to eat. This plan was reviewed as time went on and was increased and reduced as both parties found necessary. We found the team extremely professional, caring, patient and friendly. Unfortunately, our father’s condition deteriorated and he is now in permanent care. However, I have recommended the service to a friend who has similar concerns with her father.

I live 200 miles away, so it's good to know he is in good hands, their help is much appreciated.

All the carers are kind, considerate and professional. The manager is really committed and sorts out any concerns or glitches quickly and thoroughly.

Not let down even in the terrible snow.