Resilient Healthcare Limited

Basepoint, The Old Rectory, Springhead Road, Gravesend DA11 8HN
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9.5 13 Reviews
  • Resilient Healthcare Limited, Gravesend
Resilient Healthcare Limited provides high-quality, person-centred home care across Kent, offering tailored support that allows individuals to remain safe, comfortable, and independent in their own homes. The agency is committed to delivering compassionate and accessible services to those who need support with daily living or more complex health conditions.

The agency offers a wide range of services designed to meet the needs of older adults, individuals with physical disabilities, long-term health conditions, and those living with memory-related challenges such as dementia. Services include assistance with personal hygiene, mobility, medication management, rehabilitation, and palliative care, all delivered with dignity and respect.

Care is provided by a dedicated team of professionals who undergo thorough induction and receive ongoing training. Many of the care staff hold recognised qualifications in health and social care, ensuring that all support is delivered with both clinical competence and empathy.

Resilient Healthcare Limited works collaboratively with general practitioners, specialists, therapists, and other healthcare professionals to ensure that care is coordinated and continuously adapted to meet changing needs. Regular communication with healthcare partners helps deliver a seamless and responsive care experience.

The agency places strong emphasis on quality, consistency, and building trusted relationships with service users and their families. By focusing on each individual's personal goals and preferences, Resilient Healthcare Limited aims to provide a dependable care experience that enhances well-being and promotes independence at home.
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Care Provided by Resilient Healthcare Limited

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £18
  • Hourly Visiting Care Fees: £25.50 – £35.50
  • Weekly Live-in Care Fees: £1150 – £1350

Prices do go up slightly on weekends and bank holidays


We offer a free face-to-face/virtual consultation depending on the location.

The price(s) shown are provided by the agency. Contact Resilient Healthcare Limited for full pricing details and T&Cs.

Contact Resilient Healthcare Limited to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Resilient Healthcare Limited to get a personalised quote.

Good to Know

Owner

  • Resilient Healthcare Ltd
  • Privately Owned

Person in Charge

  • Grace Madumere (Care Manager and Co-Ordinator)

Resilient Healthcare Limited Reviews (13)

9.5

Resilient Healthcare Limited has a Review Score of 9.5 (9.513) out of 10, based on 13 reviews in the last 2 years.
Over all time Resilient Healthcare Limited has 13 reviews.

Overall Experience
  • 8
  • 5
  • 0
  • 0
  • 0
Date Published
  • 13
  • 10
  • 13
  • 13
  • 0
Reviewer Connection to Resilient Healthcare Limited
  • 6
  • 3
  • 2
  • 1
  • 1
Total of 13, showing 1-13
Review from Stewart W (Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is always alert for any extra work - e.g. last week, checked he washed + cleaned my outside plastic plants.
He cheers me up.
Reply from VE, Registered Manager at Resilient Healthcare LimitedThank you so much for your lovely feedback. We're delighted to hear that he is proactive and attentive and that he goes the extra mile to help with additional tasks.

It's especially wonderful to know he brightens your day and we'll be sure to share your kind words with him.
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Review from Jenifer P (Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are happy with the care that Resilient have provided for us. The carer has been punctual and has provided us with the care we need in a professional and friendly manner. The manager has kept in contact with us and dealt with on-going situations, for instance when I had to attend hospital and had
to cancel my carer. Thank you for all your help.
Reply from VE, Director at Resilient Healthcare LimitedWere really pleased to hear that youre happy with the care provided and that the carer has been both punctual and supportive in a professional and friendly manner.
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Review from Brian P (Client) assisted by family/friend published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff bright and cheerful and very thorough, a few language problems but not serious. They are aware of my physical limitations and take great care.
Reply from VE, Registered Manager at Resilient Healthcare LimitedWe appreciate your comment regarding communication and will continue to support our team to ensure clarity at all times. Thank you again for sharing your experience.
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Review from Terry T (Client) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. I have referred company to friend and have full confidence everything will be ok.
Reply from VE, Director at Resilient Healthcare LimitedThank you so much Terry for your kind words and for recommending us to your friend it truly means a lot.
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Review from Glenys T (Wife of Client) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer is always punctual and are a very happy disposition. He leaves everything clean and tidy we are very please with all he does.
Reply from VE, Director at Resilient Healthcare LimitedIt's great to know you're happy with the care provided, thanks for the feedback
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Review from P P (Son of Client) published on 16 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Used this company to care for my mother while I was in hospital. Very professional. Very polite & caring , kept informed of care that was given that day. I would certainly consider using this company again if needs be.
Reply from Eg, Care Coordinator at Resilient Healthcare LimitedThank you so much for your kind feedback. We are really pleased to hear that you felt supported and kept informed during such an important time. It was our privilege to care for your mother, and we would be happy to support you again whenever needed.
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Review from Claire G (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who has alzheimers has been quite difficult at times but resilient heath care have been so patient with him. They have identifed his needs and do there absolute best with him , I love the fact they have an app that you can see how the visit went especially for family that live further away.
Reply from Eguono Eduwaye, Care Coordinator at Resilient Healthcare LimitedThank you so much for your kind words. We truly appreciate you taking the time to share your experience. Supporting clients with Alzheimers can sometimes be challenging, and we are proud that our team has been able to show patience, understanding, and compassion while caring for your dad. Were also glad that the app has helped keep you informed and connected, especially from a distance. Your feedback means a great deal to us and to our carers, and we will continue to do our very best to support your family.
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Review from Terry T (Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent personality, very helpful, always before time for appointments. Could not wish for better care.
Reply from Vivian Ekinodo, Director at Resilient Healthcare LimitedThank you so much for your kind words. Were delighted to hear that the carer is helpful, punctual, and provides such high-quality support.
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Review from Lucia S (Daughter of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the support that is being provided for my mother.
There was one day when the carer didn't attend until the afternoon which was not ideal but other than that everything is very positive
Reply from Vivian Ekinodo, Director at Resilient Healthcare LimitedThe delayed visits was due to traffic but the client's daughter was informed about the delayed visit, which only occured once
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Review from Gwen B (Sister of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sister happy with carer.always nice to have same carer each day as my sister has very little sight Few ups and downs at the beginning , change of days one day missed but now settled in to regular pattern
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Review from Susan B (Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care everyone so kind and caring.
Nothing is too much trouble.
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Review from Margaret P (Daughter of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resilient Healthcare has been a tremendous support in caring for my mum. The team is compassionate, professional and consistently reliable. Their dedication has made a real difference in her quality of life. Highly recommended.
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Review from Paul G (Son of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
RHL has shown professionalism in their duties. Excellent delivery while caring for my dad. They ensured his dignity is maintained and always cheerful at all times. My dad is so fond of them and that makes me happy. I highly recommend them to anyone.
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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Resilient Healthcare Limited is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Resilient Healthcare Limited is calculated as follows: ( (56 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Resilient Healthcare Limited is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Eguono

Eguono Eduwaye

Job Title: Care Coordinator Joined: 2025

Eguono is the Care Coordinator at Resilient Healthcare Limited, responsible for overseeing the day-to-day coordination of client care and support services. She works closely with clients, families, and care staff to ensure care plans are implemented effectively, schedules are managed efficiently, and high standards of person-centred care are consistently maintained.
Eguono plays a key role in assessing client needs, matching clients with suitable carers, monitoring service quality, and ensuring full compliance with safeguarding and regulatory requirements. Her commitment to compassionate, reliable, and well-coordinated care helps ensure that Resilient Healthcare delivers safe and high-quality support at all times.

Frequently Asked Questions about Resilient Healthcare Limited

How many Carers does Resilient Healthcare Limited employ?

Resilient Healthcare Limited employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Resilient Healthcare Limited to verify any information. View our terms and conditions. Resilient Healthcare Limited has an Enhanced Service - more info.