What Type of Services does Consultus Care & Nursing offer?

Consultus Care & Nursing offers Home Care.

How many Carers does Consultus Care & Nursing employ?

Consultus Care & Nursing employs 2000 carers.

Consultus Care & Nursing, 17 London Road, Tonbridge, Kent TN10 3AB

Review from Louise H (Daughter of Client) published on 30 June 2025 Submitted via Website • Report

Overall Experience

A friend recommended Consultus to me. It was a great recommendation.
I made contact with Consultus via the phone. They were kind, considerate and reassuring. I explained what care my mother needed and they took note, treating her as an individual.
Our carer got in touch directly before we went away

and was so friendly that I was immediately reassured. And when she arrived she instinctively knew what to do. I had no qualms going away, and indeed I have used the company again and plan to do so in the autumn.

Reply from Andy Wilson, Operations Manager at Consultus Care & Nursing

Thank you so much for your kind feedback. We're delighted to hear that your experience with Consultus has been such a positive one from the very beginning.It's wonderful to know that our team made you feel reassured and supported during a time that can naturally bring about concern. We're especially pleased that your carer brought you peace of mind and instinctively understood how to care for your mother with warmth and professionalism.We're truly grateful for your trust in us and look forward to supporting you again in the autumn.

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Review from Ian B (Son of Client) published on 30 June 2025 Submitted via Website • Report

Overall Experience

From the start the carers that Consultus provided were excellent providing good care for my mother as well as being good company. My brother and I would often worry that a new carer would not be as good as the last but we were always surprised by how things turned out. In my mother's final months it

was so reassuring to know that my mum always had someone looking after her and someone who would always keep my brother and I informed.

Reply from Matt Seldon, Operations Manager at Consultus Care & Nursing

Thank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience.It means a great deal to know that our carers were able to provide not only high-quality care but also meaningful companionship to your mother. We understand how important consistency and trust are, especially during such a sensitive time, and we're so pleased to hear that you and your brother felt reassured and supported throughout.Please accept our heartfelt condolences on the loss of your mother and it was a privilege to be part of her care. - Consultus Care and Nursing

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Review from Lucy F (Daughter of Client) published on 24 March 2025 Submitted via Website • Report

Overall Experience

We have been delighted with the live in home care provided by Consultus following my mother's stroke last October when she was discharged from hospital but wasn't well enough to be back home unsupported. Care was arranged really quickly. The carers have all been great as has their manager. The carers

have helped my mother with her personal care, physio rehabilitation exercises and hospital appointments and have also supported my elderly father at no extra cost. They have given us all peace of mind whilst we plan my parents' future care needs.

Reply from Andy Wilson, Marketing Manager at Consultus Care & Nursing

Thank you for your wonderful review. We are so pleased to hear about your positive experience regarding your mother's care and further support for your Father. We do appreciate your kind words which we will pass on to our care and management team.

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Review from Paul H (Nephew of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

I had to arrange for live-in care for my elderly aunt who has Alzheimer's suddenly after she had a couple of falls. This was during Covid in January 2021 so was particularly complicated. Consultus Care (CC) were so helpful in organising this at short notice. Over the next four years (until my aunt had

to move into specialist care) Consultus Care carers proved themselves to be of a high standard -some were outstanding.
The support team at the office were also very good if any minor problems arose and listened well to any concerns or queries. I am happy to recommend them.

Reply from Matt Seldon, Operations Manager at Consultus Care & Nursing

Thank you for your wonderful review. We are so pleased to hear about your positive experience in regards to your Aunt's care and appreciate your kind words which we will pass on to our care team. Kind regards, Consultus Team

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Review from J R (Daughter of Client) published on 7 February 2025 Submitted via Website • Report

Overall Experience

We have used Consultus Care & Nursing for the last year to care for and support my mum, who has Parkinson's Disease. All the staff who have cared for her have been kind, warm and professional. It has been a very positive experience. The staff are well trained and really listen to the individual needs

of their clients. I would highly recommend Consultus to anyone looking for care for a loved one.

Reply from Matt Seldon, Operations Manager at Consultus Care & Nursing

Thank you for your wonderful review. We are so pleased to hear about your positive experience in relation to the care for your mum and we appreciate your kind words which we will pass to our carer team. Kind regards, Consultus Team

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Review from R N (Power of Attorney of Client) published on 23 April 2024 Submitted via Website • Report

Overall Experience

Consultus were absolutely amazing, fulfilling my aunt’s wishes that she spent her last 18 months living at home. Not only were they great at matching carers with my aunt, who remained fiercely independent until the end, but they also became part of the family, ensuring that things ran smoothly, liaising

with all the agencies and doctors as and when needed. I loved the nightly emails, that provided me an update on how the day had gone. It gave me peace of mind that everything was okay and they would let me know when my help was needed.
The lovely Consultus manager regularly visited my aunt and provided me with detailed updates, so that we could work as a team to ensure my aunt’s needs were adapted as she became frailer. The manager or one of her colleagues was always at the end of the phone if needed.
The carers remain with my aunt until the end and undoubtedly allowed her to gracefully pass on to her next great adventure.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

We are so grateful to receive such a thoughtful and complimentary review. We are very sorry to hear of your Aunt's passing, but we are pleased that we could offer the support and reassurance you both needed. Thank you again for taking the time to write such a considered review. Best wishes from all at Consultus.

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Review from John C (Son of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

Consultus had been recommended to us and I can confirm they have lived up to all our expectations. For nearly 4 years we have had Consultus Carers assigned to assist Domicile Care. Each Carer has made our parents feel valued and comfortable in their own home. The family have had full confidence with

this provider, especially during the Covid period. So much appreciated!

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you for your thoughtful review. We strive to make a difference and are so pleased that we could support you and your parents. Kind regards, Consultus.

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Review from E P (Daughter of Client) published on 1 March 2024 Submitted via Website • Report

Overall Experience

I have used Consultus Care for my parents for the last five years. They had a rota of carers mainly from South Africa. On the whole they were extremely good. They looked after all aspects of my parents’ increasing needs. I would recommend the agency.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you very much for your lovely review. We are so pleased to hear that you have had a positive experience with us. Kindest regards, Consultus.

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Review from Lesley S (Daughter of Client) published on 2 February 2024 Submitted via Website • Report

Overall Experience

Although listed as January 2024 on the top, this review covers a period of two years when Consultus provided carers for my mother. At the age of 101, she needed daily supervision and help with showering. Later, when bedridden, the work for the carer became more intense, and we solved this by having

three times a day an outside nurse coming in to assist our carer. Looking back over the whole period, we can only commend the staff Consultus selected and put forward. We maybe had one carer who did not fit in, and Consultus ensured that this person was then scheduled elsewhere. Communication with the office was, in general, very good, with friendly and professional communication and support. All issues (mainly in relation to scheduling if a carer, coming from abroad, made a very tight or too tight connection) were resolved professionally. And we were never without cover. So I feel that I can wholeheartedly recommend Consultus to anybody who is looking for Full-time, in-house care.

Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you for taking the time to write a considerate review and recommendation for Consultus. It means so much to us to hear that your mother received dedicated and well-matched care at such a difficult time of her life and are proud to have incredibly kind carers and nurses. We are also very pleased the professionalism in everyone’s work has been noted. Thank you once again, and we hope you and your family are keeping well.

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Review from Andrew T (Son of Client) published on 17 January 2024 Submitted via Website • Report

Overall Experience

After a brief period in a care home, it became clear that my mother would be better suited with live-in care. I was recommended Consultus and called to speak with the care coordinator to explain our situation. From my conversation with the care coordinator, it was obvious that she cared and she took

the time during the initial call to assess Mum’s needs, therefore expertly matching the right carer with Mum. We had four consecutive carers over the space of five to six weeks: the first carer (from Zimbabwe) was 8/10. We then had another carer (from South Africa) - she was 10/10 and really got things organised. Another carer (from Essex) was a weekend cover and another 10/10. Then for the final two weeks before Mum passed, we had another carer (from South Africa), another 10/10. Conclusion - Consultus and its carers were excellent and allowed Mum to spend her last few weeks in her own home; surrounded by people who loved her, loads of flowers and of course her beloved cat. We can wholeheartedly recommend Consultus and are really so grateful to the care coordinator and all the ladies she sent us.

Reply from Michelle Mercer, Central Support at Consultus Care & Nursing

Thank you so much for leaving a lovely review. It means so much to us at Consultus to hear that you were happy with our services and that your mother received such good care, compassion and support from her carers, enabling her to stay in her own home. We really are proud to have such dedicated carers. Once again, thank you for taking the time to send us your review and for providing feedback, which is greatly appreciated. With best wishes from all at Consultus.

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Review from Karen G (Daughter of Client) published on 5 December 2023 Submitted via Website • Report

Overall Experience

We have used Consultus services since 2017, first for our mother (now 97) in her own home and then after she came to live with my sister and I. Over the last almost 6 years we have had a carer living in the house caring for our mother and fitting in with the arrangements at home here. We have always

found Consultus to be reliable and responsive in finding us carers. There have been occasions when an emergency arose and we needed a new carer and this was quickly sorted out for us. Having the carer here for our mother meant we were able to travel to visit family and friends abroad.

The carers themselves have been of a high professional standard, with care for our mother central to their approach. They have all been well-trained and have been a great source of advice and support over the years. We have built good relationships with our regular carers, particularly during the pandemic.

I would highly recommend this organisation and the carers who work with them.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you very much for using Consultus over the years, and for taking the time to leave us such a positive review.

We are so pleased you have found both Consultus and your mother’s carers reliable and responsive and that emergencies were met efficiently and effectively.

Thank you too for recognising the training and professionalism of the carers; we are so pleased you were comfortable with their safe and respectful care and that they developed a good relationship with you all, specifically during the pandemic.

Thank you once again for your kind words.

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Review from Angela K (Client) published on 23 October 2023 Submitted via Website • Report

Overall Experience

Consultus has supplied many carers to care for my elderly father over the last few years, some have returned again and again, with the first carer who came taking on the main caring role. I can honestly say that they have all been very professional, caring, patient, reliable and attentive carers. Many

of them have also become good friends, who I know I will keep in touch with in the future. During COVID the carer had to stay for 12 weeks, without a break, but still never complained! My father died at the age of 102 and I am sure he lived to such a great age due to the wonderful care he received from the Consultus carers. I have passed on the contact details of Consultus to many friends over the years and will continue to do so!

Reply from April Kessel, Central Support - Administrator at Consultus Care & Nursing

Thank you so much for your very kind words and heartfelt review.
We are so pleased that Consultus carers were able to help your father right to the end of his life, enabling him to continue to remain happily at home to the grand age of 102! It really is wonderful to hear that the carers were of such valuable help and support, with many returning over the years and many becoming good friends who will keep in touch. We are very proud to have such dedicated carers.
Once again, thank you for taking the time to write such a lovely review and for recommending us to your friends.
With best wishes from all at Consultus.

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Review from Catharine H (Daughter of Client) published on 4 October 2023 Submitted via Website • Report

Overall Experience

Consultus has been absolutely exemplary. Every carer they sent us has been compassionate, kind, knowledgable - simply outstanding. My mother's two main carers were amazing women who cared for my mother so beautifully. They were enormous fun, brought joy to her life and kept such a professional and supportive

relationship with my brother and I. Consultus is a very special care agency that I am recommending to every person I know who finds themselves needing a carer. I can’t thank them all enough.

Reply from Michelle Mercer, Central Support at Consultus Care & Nursing

Thank you so very much for writing such a lovely review. We are truly gratified to hear that we were able to provide such great care and support for your mother and that her regular carers were so devoted and brought joy to her life, as well as supporting you and your brother. We really are very proud of our incredible carers! Thank you once again for taking the time to send us your review which is greatly appreciated.

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Review from Linda J (Daughter of Client) published on 4 October 2023 Submitted via Website • Report

Overall Experience

Every Consultus carer that arrived to stay to look after my parents was obviously totally unique and different in personality. However, they were all extremely kind, patient and understanding and very subtly watched and helped, only when required, rather than took over. This helped to make my parents

feel that they were still independent in their home.
When a new carer came to take over, it was amazing to see how thorough each one was, sharing their daily notes, the duties of the job and the needs of the clients. This really helped with a much more seamless start. I never thought that live-in care was going to be such a positive experience, but with Consultus it really has been just that!

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review and for your very considerate words on your parents’ carers. It means the world to us at Consultus to hear you were happy with the service and that the arrangements ran seamlessly. We do hope you and your family are keeping well and thank you once again for your kind review.

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Review from H W (Daughter of Client) published on 22 September 2023 Submitted via Website • Report

Overall Experience

My mother had care from Consultus for a period of time from April 2022 to her death in July 2023. Consultus found us carers and we employed them directly. The carers were all personable and helpful and cared for Mum in a sympathetic way.
I would recommend them to provide care for loved ones enabling

them to stay in their own homes.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you very much for taking the time to leave us a review. It means so much to us at Consultus to hear you were happy with our services and that your mother received such good care, compassion and support from her carers, enabling her to stay in her own home. We do hope you are keeping well and thank you once again for your kind words and recommendation.

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Review from C P (Daughter-in-law of Client) published on 15 September 2023 Submitted via Website • Report

Overall Experience

We have been grateful to Consultus for providing us with a steady flow of carers over the past four years or so. At first, they were helping with my father-in-law and later with my mother-in-law, who became increasingly frail over the period of a few years. All the carers were empathetic and patient

and made sure that my parents-in-law were the centre of attention for them, which included cooking special meals, keeping them company when it was needed and accommodating the visits of friends and family amongst other things. Many of them returned several times and were welcomed by all in the house. On one occasion, when one of the carers suddenly became unavailable, Consultus were able to provide a replacement immediately.

Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you so much for leaving such a lovely and positive review.
We are overjoyed to hear the service received by your parents-in-law over the years was a success and we too are grateful to the carers who provided them with empathy, patience and dedication. Thank you for recognising these amazing people, it is certainly heartwarming to hear they gave attention where necessary and were welcome in your family’s home, cooking special meals and helping with visits from friends and family, a most important aspect for so many to continue to lead a happy life.
Once again, thank you so much for your kind words and we do hope you and you and your family are keeping well.

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Review from S S (Daughter of Client) published on 1 September 2023 Submitted via Website • Report

Overall Experience

This is the first time we have used Consultus but would have no hesitation in recommending it to anyone from what we have experienced.
Fabulous care at home, well-matched interesting people to clients taking on board all finer points mentioned too.
It has had a huge impact on the successful convalescence

and recovery and managed to make the experience enjoyable for everyone in the process.

Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you for taking the time to write such a lovely recommendation - it means the world to us all at Consultus.
We are so proud to have been able to provide such inspiring and well-matched carers to help you and are pleased your expectations were met, making recovery and convalescence an enjoyable and successful experience.
Thank you once again for your very kind words and we hope you and your family are keeping well.

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Review from Ed H (Son of Client) published on 19 June 2023 Submitted via Website • Report

Overall Experience

Thank you and the team at Consultus Care for the care you have given to our father (and mother when she was alive).
When our mother became ill last year, aside from being extremely distressing for us all, we also had to consider the complexity of a severely disabled father. You and your team guided

us through those upsetting and, in some cases, confusing weeks while we took over the care of our father (from our mother).
The carers who you sent were unbelievably kind, patient and professional at all times and it has given us great comfort since our mother passed, that our father is looked after so well by your team.
Thank you so much for everything you and the team have done for us. We could not have done it without you.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to leave us such a lovely review. We are indeed gratified to hear that you have received impeccable service from our staff and carers and that the whole process has been made easier for everyone in such difficult times. It is a blessing to know that we are able to help and are so glad that, firstly your mother, and now your father, have benefitted from their care. We are so proud of the inspiring carers we provide, and we certainly couldn’t do it without them. Thank you again for your very kind words. We do hope you are all keeping safe and well.

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Review from Caroline P (Daughter of Client) published on 19 June 2023 Submitted via Website • Report

Overall Experience

Had 4 different carers each with their own skill set and overall was very happy with their care. It is good to have the chance to see how the different carers dealt with my mother and the final day carer was a really good match as she was very patient and caring and dealt with my mother in a kind and

calm way.

Reply from Maggie Evans, Central Support at Consultus Care & Nursing

Thank you so much for spending the time to leave us a review. We are really happy to hear that your mother received good service of care from us. We are very pleased to be able to arrange these wonderful carers at such a worrying and stressful time for all. Thank you, once again, and we hope you and your family are keeping well.

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Review from Fran R (Daughter of Client) published on 19 May 2023 Submitted via Website • Report

Overall Experience

I would like to thank you so much for all your help with the wonderful carers we have had in the past who looked after my mother over many years. She was able to be in her own home up until the end which was fantastic.
Most are considered friends now and will continue our friendship. Many went over

and beyond with their care, devotion and love. There are too many to mention but I have been in touch with all of them. They too, are very sad.
I will recommend your company to others as first rate.
Best wishes

Reply from April Kessel, Administration at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that the carers we arranged to help your mother over the years were so well received and that you have formed such good relationships with them. We are so proud to have such amazing and dedicated carers to provide support and are thrilled to hear that they are now considered friends. Again, thank you for your kind words and we do hope that you and your family are keeping well.