Consultus Care & Nursing

17 London Road, Tonbridge TN10 3AB
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9.8 76 Reviews
  • Consultus Care & Nursing, Tonbridge
Since 1962 Consultus Care and Nursing has been a trusted, highly regarded, nationwide provider of exceptional live-in care and nursing care at home. With a reputation for providing high-quality homecare, the established service is highly rated by clients who the team enable to live well, in the comfort of their own homes.  

With a diverse range of live-in care services, they ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home.  Families gain peace of mind knowing their loved one receives the very best care in the place they love most. 

From companionship, to supporting complex conditions, through to nursing and end-of-life care, they can support you and your family throughout your journey.  Everything they do is driven by their passion to provide a quality service that makes a true difference to their clients’ lives, whilst enhancing independence and enriching well-being. 
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £840 – £1575

Introductory Service - weekly Agency fee is payable. On engagement of the Agency, the Registration Fee of £250.00 including VAT becomes due for payment.


Managed Care Service - Home Assessment fee


Considerably more cost-effective than the cost of two residential care home fees for couples.

These prices are only a guideline, please contact Consultus Care & Nursing to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Consultus Care & Nursing Ltd

Person in charge

  • Laura Cooper (Operations Manager)

Consultus Care & Nursing Reviews (76)

9.8

Consultus Care & Nursing has a Review Score of 9.8 (9.789) out of 10, based on 15 reviews in the last 2 years.
Over all time Consultus Care & Nursing has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Consultus Care & Nursing
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Total of 76, showing 21-40
Review from Nicholas C (Son-in-law of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They looked after my mother for several years with a succession of excellent carers. After she died we recommended Consultus to my wife’s aunt and they looked after her until she died on her 100th birthday. They must have looked after her for at least ten years. The carers nearly all became personal
friends of my wife’s aunt and undoubtedly enabled her to stay in her own home until she died. We can not recommend them highly enough.
Reply from Michelle Mercer, Administration Support at Consultus Care & Nursing

Thank you very much for taking the time to leave us such a positive review. We are so proud to have such wonderful carers and pleased to hear that they provided such great care and support for your mother and then for your wife’s aunt over the course of many years. It is lovely to hear that the carers formed such good relationships with your wife’s aunt and that they enabled her to stay in her own home. Thank you once again for your kind words. With our best wishes.

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Review from Lucy C (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Consultus after a fall, highlighting my mother was no longer safe to live alone. They have been absolutely fantastic. From the first phone call onwards, we cannot fault either the office staff or carers. My mother has transitioned from no outside care to full time and Consultus have made
this so easy for which we are all very grateful. I have no hesitation at all in recommending the whole operation.
Reply from Maggie Evans, Administrator, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to write such a lovely review. We are delighted to hear that everything is running smoothly with the care your mother is receiving and so pleased to hear you are happy with Consultus as a whole. We are proud to have such amazing and professional carers. We do hope you and your family are keeping well and thank you once again for your very kind words.

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Review from Diane P (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Consultus Care & Nursing for a period of over 3 years. Initially, carers came to look after our father but when he passed away we continued to care for our mother until she also passed away. The service provided by Consultus was first class and the care given to our parents was wonderful. The
regular carers became part of our family and we will never forget their kindness and respectfulness towards both our parents and our families.
Reply from Maggie Evans, Administrator, Central Support at Consultus Care & Nursing

Thank you so very much for writing such a lovely review. We are truly gratified to hear that we were able to provide such great care and support for both your father and mother and that their regular carers formed such good relationships with you all. We are very proud of our kind and dedicated carers, and especially glad to hear their kindness and respectfulness will be remembered. Thank you once again for taking the time to send us your review and for your kind and considerate words.

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Review from Catharine D (Daughter of Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consultus Care & Nursing have provided care over several years, first for my mother, who had dementia, and later for my father. In all that time they never let us down. The care provided was second to none, professional, compassionate and reliable. Two of the team in particular became extremely close
to my father and it was thanks to them that he was able to stay at home as long as he did. I cannot thank Consultus enough for all they did for both of my parents.
Reply from Michelle Mercer, Administration Support at Consultus Care & Nursing

Thank you very much for taking the time to leave such a positive review. We are so proud to have such wonderful carers and pleased to hear that they cared so well for your mother, and then for your father, in such a professional and compassionate way. It is lovely to hear that the carers developed a strong bond with your father and that they enabled him to stay at home for as long as he did. Thank you once again for your kind words. With our best wishes.

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Review from Nicky H (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the three carers who have looked after my father has been kind, patient and empathetic. They are always flexible about when they have their time off and we have enjoyed getting to know them. Thank you Consultus!
Reply from Michelle Mercer, Administration at Consultus Care & Nursing

Thank you very much for your kind words. We are very proud to have such dedicated carers and pleased to hear that the carers we have arranged to help your father have been well received. It is lovely that you also enjoyed getting to know them as well. Thank you once again. With our best wishes.

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Review from Kate G (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Consultus Care & Nursing for nearly 4 years for live-in care for my mother who has dementia. The company have always been excellent, they are responsive and I always feel they completely understand my mother's requirements. I have always been provided with class carers. I recommend them
without hesitation.
Reply from Michelle Mercer, Administration Support at Consultus Care & Nursing

Thank you very much for leaving such a lovely review. We really are proud to have such wonderful carers and pleased to hear that they cared for your mother in such a professional and respectful way. Thank you once again for taking the time to write us a review. With our best wishes.

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Review from C I (Son of Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company provides an excellent service for those unable to cope at home on their own. The ladies who attend are generally very caring, patient and efficient. Where possible the clients needs are catered for.
Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you so much for taking the time to leave a review. We are really pleased to hear the carers we arranged were efficient, patient and caring and that your needs were covered. We are proud to have such professional carers, and glad they were able to help during a difficult time. We do hope you are keeping well and thank you once again for your very kind words.

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Review from Nigel T (Son of Client) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum enjoyed her home until her passing primarily due to the patience and compassion of her carers. I was very impressed with their commitment to the welfare of Mum. We will be forever appreciative of Mum's carers and the support of Consultus.
Reply from Maggie Evans, Administrative Assistant at Consultus Care & Nursing

Thank you so much for leaving a lovely review. We are so pleased to hear that your mother received such good care, compassion and support from her carers. Once again, thank you for your kind words. We do hope you and your family are keeping well.

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Review from Jean L (Daughter of Client) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old mum has been cared for by Consultus carers for the last 8 months since she had a very bad fall and it became clear that she could no longer manage to live alone. Every single carer has been professional, efficient and kind. Most have a great deal of caring experience and despite being
a registered nurse myself I have appreciated their knowledge and ideas of the best way to deal with Mum's care issues. Of course, it will always be the case that we get on better with some than others but there has not been one we wouldn't have back. We are now beginning to get the same carers returning which is great for Mum as she always gets anxious when there is a change of carer. Staff in the office are very friendly and have always been available to deal with any issues quickly.
Reply from Maggie Evans, Administrator, Central Support at Consultus Care & Nursing

Thank you for your very kind words and for taking the time to write a review for Consultus. We feel really proud to have so many fantastic carers that not only care tirelessly for their clients but also improve their way of life through their dedication. It is wonderful to hear that your mother is enjoying the company of her carers and we are so very glad you value their knowledge and ideas. Thank you so much once again. We hope you and your family are keeping well.

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Review from Sue J (Daughter of Client) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has recently celebrated his first 'Consultus Birthday' having been cared for by a team of lovely carers organised by Consultus since early February 2022. As often happens, Dad landed up in the hospital and went from living independently to needing live-in care literally overnight. He was very
apprehensive on day 1 but quickly became a huge fan of live-in care - he still lives in his own spacious home, with all his things around him, visitors whenever he wants them, he has control over how his life is lived, and he enjoys the company of a rotating team of regular carers.
Before Dad had live-in care we had got the most up-to-date fall and emergency alarm which I could monitor remotely to make sure Dad was moving about, but I was always on edge about whether he was really Okay. I have complete confidence that Dad's carers will let me or my sister know what's going on if they need to, but that they are able to handle most things. Thank you Consultus!
Reply from April Kessel, Central Support at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that the carers we have arranged to help your father have been well received and that you are confident in their care. We feel proud to have such a team of dedicated carers and it is wonderful to know that your father is happy with the arrangements, especially after his initial apprehension. We hope that this continues and thank you once again.

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Review from P S (Daughter of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by Consultus Care & Nursing carers for 5 years before she passed away at a hospice. The care was outstanding, and my mother would often say how she loved staying in her own home surrounded by family and friends who visited regularly. We are truly grateful to Consultus for all
the lovely carers, whom my mother would often describe as fantastic.
Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you very much for taking the time to leave such a wonderful review. We are ever so pleased your mother was so happy with her carers - we too believe they are fantastic. We are also very pleased they helped her remain at home for as long as she was able to. Thank you, once again, for your very kind words. We do hope you and your family are well.

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Review from Thomas L (Son-in-law of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been engaged with Consultus Care & Nursing for over a year and a half. They have been extremely professional and flexible from the very beginning. Their manager has been nothing short of amazing in keeping us updated and responding to the changing needs of both my mother and father in law.
They always demonstrate genuine compassion and empathy during difficult times. The carers are very hard working, and professional. They maintain the client's dignity in all situations and for that we are grateful. Consultus Care & Nursing are in our opinion the very highest standard in the industry. We are lucky to have them.
Reply from Maggie Evans, Central Support - Administrator at Consultus Care & Nursing

Thank you so very much for taking the time to leave us your wonderful and positive review. We are really very proud and grateful to have such lovely carers and are so pleased to hear they are caring for your family in such a compassionate and professional way. We do hope you and your family are keeping well and thank you once again for your feedback.

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Review from Barbara H (Daughter of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Consultus Care & Nursing when it became clear that my mother could no longer live in her beloved home without the support of a live-in carer. This was in March 2020. Since that time Consultus has provided exceptional care through a number of dedicated, creative and skilled carers. These
carers ensured that my mother was happy and healthy during the difficult days of lockdown and enabled her to live in her own home until she died in her own bed (as she wanted) in August 2022.
The whole family believe that the care provided to our mother was outstanding. Her privacy and dignity were respected at all times so that she felt able to welcome friends and family to visit her in the same way as when she lived on her own.
My experience of contacting the consultants was also extremely positive. Calls were dealt with promptly and thoughtful responses were given to queries and problems.
Reply from Michelle Mercer, Administrative Assistant at Consultus Care & Nursing

Thank you so much for leaving such a lovely review. We are so pleased to hear your mother received outstanding service from our carers. We really are proud to have such wonderful and dedicated carers who provided exceptional care for your mother and during such difficult times. Thank you once again for your very kind words. With our best wishes.

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Review from Louise V (Daughter of Client) published on 15 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been clients of Consultus Care for almost six years during which time my father's health deteriorated gradually until he died at home. We were fortunate to have some longer-term carers who became regulars. Inevitably, over such a long time, we did have a few carers who did not work out as well
as others but none of them were disrespectful or uncaring - it comes down to personality in some cases - but our regular carers were wonderful, devoted and caring -and we developed a family bond with many of them.
Living out of the UK it was essential for us to know that our father was well cared for and safe and Consultus certainly provided this. We were very grateful to be able to keep Dad in his home, as he wished, and we could not have done so without the dedication of the very special Consultus carers.
Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you for taking the time to leave us such a positive review. We are so very pleased you were comfortable with the safe and respectful care your father received and overjoyed that his regular carers were so devoted, developing a good family bond with you all. Thank you once again and we do hope you and your family are well.

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Review from David F (Son of Client) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consultus Care & Nursing carers looked after my mother during the last few months of her life, displaying patience with her failing faculties and coping with increasing incontinence, making her final months as bearable as possible.
Reply from Maggie Evans, Administrative Assistant at Consultus Care & Nursing

Thank you very much for your kind words. We are really proud of the carers we provide and so pleased they were able to take good care of your mother in her time of need. Thank you once again for taking the time to write us a review. With our best wishes.

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Review from David H (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Consultus to care for my father after he suffered a stroke in 2004 and when it got to the stage of my mother needing care we had no hesitation in contacting Consultus again and they provided a continuous rota of live-in carers from 2015 until my mother died at home aged 97 in May 2022. The fact
that my mother lived to such great age and was able to stay at home until the end is thanks to the devoted and professional care she received.
Reply from Maggie Evans, Administrative Assistant at Consultus Care & Nursing

Thank you very much for taking the time to leave such a positive review. We are so proud to have such wonderful carers and pleased to hear they cared so well for your father, and then for your mother, in such a devoted and professional way. We do hope you and your family are keeping well and thank you once again.

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Review from Colin R (Daughter-in-law of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father managed alone in their own home until they were 96 when my mother had a stroke and was hospitalised for two months. We needed a live-in carer for my father, who could not cope alone and was suffering from dementia.
A friend had used Consultus for her father and recommended them.
I
called them, and they sent a lady who was extremely kind to my father and helped him to cope with the sudden absence (Covid so no visiting) of his wife of more than seventy years.
When my mother came out of the hospital, they continued to need full-time live-in care.
Consultus provided a succession of live-in carers for the next two years, until sadly this year, they both died within three weeks of each other, peacefully, at home. They were cared for up to the very end with love and humour by two marvellous and conscientious carers.
Reply from Maggie Evans, Administrative Assistant at Consultus Care & Nursing

Thank you so much for your very kind words and heartfelt review. We are so proud our carers were able to help your parents, right to the very end of their lives, enabling them to continue to stay together, happily at home. It really is wonderful to hear Consultus was able to help them both in their time of need, as well as supporting you at this difficult time. Once again, thank you for taking the time to write such a lovely review. With best wishes for the future, to you and your family.

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Review from Timothy M (Client) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the last three carers extremely good in all respects. I was too ill to make a judgment of the earlier ones. The main thing was to ensure I did my exercises to progress towards walking again, and they were very strict in doing so. And I liked them.
Reply from Michelle Mercer, Administrative Assistant at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review. We feel really proud to have so many fantastic carers that not only care tirelessly for their clients but also improve their health through their dedication. We are so pleased that they have made such a difference. Thank you once again.

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Review from A P (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, very impressed by the kindness and competence of the carers who have been looking after my mother. Many of them are very proactive about thinking about what she might need, not just today, but in the coming months. They also form good relationships with family members who visit and we all feel
a lot of trust in them. We have also found Consultus' office staff to be very friendly, efficient and responsive whenever we have had a question or an issue to resolve. Would recommend Consultus and have done so!
Reply from Michelle Mercer, Administrative Assistant at Consultus Care & Nursing

Thank you so much for leaving a lovely review. We are so pleased to hear that your mother has received such great care and support from our carers. It is wonderful to hear that our carers also form good relationships with family members. Thank you again for your kind words and we hope you and your family are keeping well.

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Review from Jane T (Daughter of Client) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Consultus carers in March 2022 when we realised our mother, who has Alzheimer's, could no longer live at home without 24-hour care. It was a big adjustment for us as a family who care so deeply for our mother and wanted to do everything in our power to enable her to continue living
in her home rather than move into a nursing home. The carers who have been provided by Consultus so far have all been genuinely caring people who are professional, experienced and helpful not only to our mother but to all of us as a family, with guidance and suggestions given to us in such a way that we have really appreciated it. Most of all, our mother has been accepting of someone now living with her and seems to have formed good and trusting relationships with all of the carers so far. We feel that Consultus really do think about matching their clients to the carers in experience and personality and are very thankful for this.
Reply from Michelle Mercer, Administrative Assistant at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear the carers we arranged to help your mother have been so well received and that she has formed such good relationships with them. We are so proud to have such amazing and professional carers during times that can be extremely difficult for families. We do hope you and your family are keeping well and thank you once again for your very kind words.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Consultus Care & Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Consultus Care & Nursing is calculated as follows: ( (71 Excellents x 5) + (19 Goods x 4) ) ÷ 90 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Consultus Care & Nursing is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Peter

Peter Seldon

Job Title: CEO Joined: 1999

Peter is responsible for providing strategic, financial and operational leadership for the company and closely coordinates and works with the senior leadership team.

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