Consultus Care & Nursing

17 London Road, Tonbridge TN10 3AB
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9.8 77 Reviews
  • Consultus Care & Nursing, Tonbridge
Since 1962 Consultus Care and Nursing has been a trusted, highly regarded, nationwide provider of exceptional live-in care and nursing care at home. With a reputation for providing high-quality homecare, the established service is highly rated by clients who the team enable to live well, in the comfort of their own homes.  

With a diverse range of live-in care services, they ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home.  Families gain peace of mind knowing their loved one receives the very best care in the place they love most. 

From companionship, to supporting complex conditions, through to nursing and end-of-life care, they can support you and your family throughout your journey.  Everything they do is driven by their passion to provide a quality service that makes a true difference to their clients’ lives, whilst enhancing independence and enriching well-being. 
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Care Provided by Consultus Care & Nursing

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: £840 – £1575

Introductory Service - weekly Agency fee is payable. On engagement of the Agency, the Registration Fee of £250.00 including VAT becomes due for payment.


Managed Care Service - Home Assessment fee


Considerably more cost-effective than the cost of two residential care home fees for couples.

These prices are only a guideline, please contact Consultus Care & Nursing to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Consultus Care & Nursing Ltd

Person in charge

  • Laura Cooper (Operations Manager)

Consultus Care & Nursing Reviews (77)

9.8

Consultus Care & Nursing has a Review Score of 9.8 (9.803) out of 10, based on 12 reviews in the last 2 years.
Over all time Consultus Care & Nursing has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Consultus Care & Nursing
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Total of 77, showing 41-60
Review from Jane T (Daughter of Client) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Consultus carers in March 2022 when we realised our mother, who has Alzheimer's, could no longer live at home without 24-hour care. It was a big adjustment for us as a family who care so deeply for our mother and wanted to do everything in our power to enable her to continue living
in her home rather than move into a nursing home. The carers who have been provided by Consultus so far have all been genuinely caring people who are professional, experienced and helpful not only to our mother but to all of us as a family, with guidance and suggestions given to us in such a way that we have really appreciated it. Most of all, our mother has been accepting of someone now living with her and seems to have formed good and trusting relationships with all of the carers so far. We feel that Consultus really do think about matching their clients to the carers in experience and personality and are very thankful for this.
Reply from Michelle Mercer, Administrative Assistant at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear the carers we arranged to help your mother have been so well received and that she has formed such good relationships with them. We are so proud to have such amazing and professional carers during times that can be extremely difficult for families. We do hope you and your family are keeping well and thank you once again for your very kind words.

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Review from Liz M (Granddaughter of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consultus Care & Nursing is great - professional, efficient and yet friendly with it. All four carers that we've had through them have been excellent. Each have their own way of doing things but they have all gone above and beyond and my nanny has enjoyed having them. It has been a huge relief for me
as I was finding it increasingly difficult to do my day job whilst managing the care situation for her. It's been everything I hoped for and more. Consultus's professional approach and organisation are great and the standard of care is really high. As a result, my nanny is flourishing - I haven't seen her look as good for eighteen months or more. It has been a real joy to see all of the carers look after her so well.
Reply from Tara Gunn, Operations Manager at Consultus Care & Nursing

Thank you for your very kind words. We are so proud to have such fantastic carers and are thrilled to hear they have been caring for your nanny above and beyond your expectations and that she is now flourishing. It is wonderful to hear Consultus has been able to help in her time of need, as well as supporting you too. Thank you again for taking the time to write us such a marvellous review.

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Review from P S (Daughter of Client) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, 91-years-old and severely visually impaired, has had a live-in carer from Consultus Care & Nursing since mid-March 2022. The carers she has had, usually with a change every two weeks, have been excellent, looking after her every need very well indeed. In particular, we praise the carers in
April/May who have been outstanding. They are both kind, caring, friendly, cheerful, sympathetic and sensitive to my mother’s needs. They are very bright, efficient, neat, tidy and well-organised. They are hard-working and always ‘go that extra mile’, taking the initiative with tasks that need doing without being asked. It has been a pleasure having them with us. My mother had really enjoyed their company. The carers have made her feel safe, settled, confident and well looked after. We recommend them highly and would be very happy to have them return whenever they are able. We are very pleased that one of the carers is coming back soon for three and a half weeks.
Reply from Maggie Evans, Administration Assistant at Consultus Care & Nursing

Thank you so very much for taking the time to leave us such a lovely review. We are so pleased to hear your mother has received outstanding service from our carers. We really are proud to have professional carers who can take the initiative and ‘go the extra mile’ for you and your family at this difficult time. Thank you so much, once again. We do hope you and your family are keeping well.

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Review from Anthony C (Husband of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my fall on 25th February, which led to broken ribs and a punctured lung, I have had two hospital stays. My wife is both physically and mentally disabled and I am ordinarily her carer.
To fill the gap we have had two of your carers stay. Both fitted in very well and proved both friendly and willing
to deliver all that was needed. Should further care be needed at any time, Consultus Care & Nursing will, without doubt, be our first port of call. You provide a great service, and in our case, at very short notice. Thank you.
Reply from Michelle Mercer, Marketing Admin at Consultus Care & Nursing

Thank you so much for leaving a lovely review. We are delighted to hear that your wife received exceptional service from our carers. We are so very proud to have such incredible carers and nurses during times that can be so difficult for everyone. Thank you once again and we hope you and your family are keeping safe and well.

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Review from L R (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For six years Consultus Care & Nursing provided charming, efficient carers, usually the same two ladies, for my parents. But if need be they could find someone fast in an emergency. The carers all fitted in and I was confident in their care. I thoroughly recommend the team.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear the carers we arranged to help your parents over the years were so well received and that you were confident with their care. We do hope you and your family are safe and well and thank you once again for your very kind words.

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Review from Jennifer W (Daughter of Client) published on 15 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We used Consultus Care & Nursing for over two years and every carer was very professional. After meeting several different ones we found a few that really suited my father on a personality basis and he was very happy to be able to stay in his own home until the day he died.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for leaving a lovely review. We are very pleased to hear that your father received great care from our carers. We are extremely proud to have such dedicated carers and nurses during times that are extremely difficult and challenging for families. Thank you again for your kind words, and we hope you and your family are keeping safe and well.

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Review from Paul C (Son of Client) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approached Consultus Care & Nursing in April 2020 when it became apparent that our mother needed more professional care than we were able to supply. Consultus were able to supply 24-hour care at very short notice and this remained in place up to my mother’s death in January 2022. Over that period
of time, I have been nothing but impressed by the efficiency of the company and the care and professionalism of the carers they supplied. We always had confidence in the carers and many of them became friends over the period. I have no hesitation in recommending Consultus.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for leaving such an amazing review. We are overjoyed to hear that your mother received impeccable care from our carers. We are immensely proud to have such fantastic carers and nurses during times that are extremely difficult and challenging for families. Thank you again for your kind words, and we hope you and your family are keeping safe and well.

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Review from Fiona C (Daughter of Client) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Consultus Care & Nursing when my mother was in hospital after emergency surgery. I found all the staff I spoke to were extremely helpful, sympathetic and immediately grasped the situation. The paperwork was completed very quickly and we were very relieved to know that a carer would be there
when my mother came out of hospital.
The carer was superb. She established a good rapport with my mother, quietly and gently, and they got on extremely well. She visited the hospital to learn how to deal with a stoma and to help monitor an infected surgical wound. The hospital staff were very complimentary about her quick learning and her initiative.
She was encouraging to my mother in regaining her independence. She quickly found her way around the house and learnt my mother’s routine. She was very friendly to all members of the family and also neighbours and friends. It was a great help that she was a driver. She embraced the cooking with enthusiasm and became a convert to the Aga!
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for leaving such a wonderful review. We are delighted to hear that your mother received outstanding service from our carers. We are beyond proud to have such fantastic carers and nurses during times that can be very difficult and challenging for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from Susie K (Daughter of Client) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few months of my mother's life were made so much more comfortable and cheerful through having the Consultus Care & Nursing carers staying. Everything worked very smoothly, both from the office and the home-stay carers. All the hand-overs went well and each new carer was friendly and fitted
in quickly with the family.
Thank you so much.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review. We are delighted to hear that your mother received impeccable service from our carers. We are extremely proud to have such inspiring carers and nurses during times that can be exceptionally hard for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from R G (Son of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consultus Care & Nursing provided care for my elderly mother from July to December 2021. It would not be an understatement to say that they helped her to get back on her feet after a fall and time spent in a rest home during the summer.
All people I had dealings with were thoroughly professional at
all times and showed the highest standards of care.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for spending a few minutes to leave us a review. We are over the moon to hear that your mother received exceptional service from our carers. We are so very proud to have such incredible carers and nurses during extremely worrying and stressful times for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from Sue F (Daughter of Client) published on 12 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the pandemic from March 2020 till my mother's death in May 2021, Consultus Care & Nursing Agency made sure that my mother had the care she needed, especially in the absence of myself (in lockdown in Cape Town) and my brother (in lockdown in Hamburg). There was good communication with the agency
and the carers at all times, which was such a relief for us as a family during this difficult time. My mother loved the carers who came to look after her and always felt contented and well-cared for. Thank you Consultus!
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Dear Sue, thank you very much for taking the time to leave us a review. We are so pleased to hear that your mother received great service from our carers. We are enormously proud to have such amazing carers and nurses during times that can be extremely hard for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from Mark W (Son of Client) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a client of theirs since April 2020 and without doubt, their communication and friendliness have been exemplary from the office perspective. It has been a trying year for all of us.
On the carer side, excellent across the board. Of course, not everyone is a perfect fit; we know that
- we are humans after all. But I can honestly say they have all been excellent in terms of diligence, smiles, care etc.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review. We are over the moon to hear that your mother has received exemplary service from our carers and nurses. We are exceptionally proud to have such amazing and professional carers and nurses during times that can be extremely difficult for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from Jane S (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother has received from Consultus Care and Nursing Agency has been absolutely gold standard. We are continually impressed by the different carers that the agency introduces us to and we appreciate the responsiveness and the professionalism of the care managers that we have got to know
over the last two years of employing carers. To know that the carers are supported by the organisation, monitored, trained and given resources to care well, is so reassuring. We recommend Consultus to everyone we know and are hugely grateful, as a family.
Reply from Kat Desjardins, Marketing at Consultus Care & Nursing

Thank you so much for taking the time to leave us a review. We are overjoyed to hear that you and your family have received outstanding service from our carers and nurses. We feel really proud to have such amazing and professional carers and nurses during times that can be extremely difficult for families. Thank you again and we hope you and your family are keeping safe and well.

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Review from J M (Son of Client) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient and caring agency. Spoke easily with named people and an excellent nurse arrived within a day. Enormously supportive to patient and family. Built strong relationships with local care providers.
Reply from Jenni Seddon, Consultus Care & Nursing at Consultus Care & Nursing

Thank you very much for taking the time to leave us a review. We are really pleased to hear the efficient service provided by our Nursing team gave the support you and your family needed. We feel really proud to have truly wonderful nurses and carers that can be there at difficult times for families. Thank you again and we hope you and your family are keeping safe and well through these tricky times.

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Review from David C (Son of Client) published on 14 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became unable to look after herself due to failing memory. Not eating or drinking regularly, or taking her medication on time, if at all, and was generally deteriorating in health and ability to look after herself. Consultus Care were very helpful in guiding us to select the type of care we
needed and quickly found a 24/7 carer to live in with mum. To avoid any chance of COVID-19 infection their carers self isolate between jobs so we were confident that it was safe to bring another person into Mum's flat.
Consultus Care suggested a member of staff as a 24/7 carer to mum for 4 months to give time for my brother to adapt his house for our Mum to live with him.
I cannot praise Mum's carer, highly enough. Right from the start she ensured Mum was "fed & watered" regularly, took her medication on time and ensured she got up and walked around several times every day. She did everything needed to run the household. Mum's health and mobility is much improved. All thanks to her carer for her care and compassion.
Reply from Jenni Seddon, Communications Department at Consultus Care & Nursing

Thank you very much for your kind words. We feel really proud to have so many fantastic carers that not only care tirelessly for their clients but also improve their health through their dedication. So, it is wonderful to hear your Mum is doing so well and that Consultus were able to be there in her time of need, as well as supporting the family too. Thank you again for taking the time to write us a review.

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Review from Georgie (Civil Partner of Client) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has cancer and went in for major surgery, I have to work to pay the mortgage and couldn't take more time off. I knew the recovery would be tough so I booked a nurse from Consultus.
It gave us both peace of mind to have this help as our local service cuts have been harsh and we get nothing
at all.
I would totally recommend this service.
You won't regret it and recovery is so much easier with reassurance and good care.
Reply from Jenni Seddon, Communications Department at Consultus Care & Nursing

Thank you so much for taking the time to write us a review. We are so pleased to hear that Consultus were able to be there in your time of need and help your partner following their surgery. We wish you and your family all the best and hope you're keeping safe in these times.

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Review from Caroline M (Client) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have Parkinson's disease and I live alone so it was essential for me to have some live-in care following a total hip replacement operation. The Consultus nurse arrived at my home the day I came out of hospital, she immediately familiarised herself with my needs and set about making me comfortable.
She lived with me for two weeks and in that time not only carried out nursing tasks, such as managing my medication, monitoring my wound and overseeing my exercises, but also did any cooking or cleaning that was necessary, took me to appointments and to meet friends. She took her breaks to fit in with my needs and was happy to withdraw when I had other visitors. I could not have hoped for a better companion.
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Review from H C (Son of Client) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care during a difficult period. No better service would be possible.
Reply from Jenni Seddon, Consultus at Consultus Care & Nursing

Thank you very much for your kind words. We feel really proud to have truly wonderful nurses and carers that can be there at difficult times for families and we are so pleased to hear they were there for you and your family too. Thank you again for taking the time to write us a review, we really do apprecaite this.

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Review from L H (Niece of Client) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a live-in nurse urgently after my aunt had a fall. Consultus was recommended to us and I'm so grateful that they were! From the very first phone call, I found them to be extremely helpful and sympathetic and most importantly incredibly competent. My aunt fell on the Friday and by the Tuesday
we had been assigned a live-in nurse. What I liked especially about Consultus is that they don't match the client to the nurse geographically but by character. How refreshing! My aunt was a very strong-willed and determined lady. After an extremely thorough assessment Consultus immediately realised that they needed to assign an experienced and adroit nurse. They couldn't have found someone more perfect for us. Not only was the nurse super-competent but we were so impressed by her sympathetic nature and caring manner. My aunt honestly couldn't have been in better hands. The Consultus nurse gave us the ability to give my aunt her strongest wish, which was to die at peace in her own home.
Reply from Jenni Seddon, Consultus at Consultus Care & Nursing

Thank you very much for leaving us a review, we really appreciate you taking the time to do this. We are so pleased to hear our live-in nurses provided the care and support your aunt needed. We feel so privileged to have so many highly experienced nurses, who can be there when our clients need them the most.


From all of us at Consultus, we send our best wishes to you and your family at this sad time and please accept our deepest sympathies on the passing of your aunt.

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Review from C R (Son of Client) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Consultus have been extremely conscientious in looking after my 96-year-old mother who has been bedridden since October 2019. She has been able to stay in her own home in familiar surroundings. They provided full 24-hour care over the Christmas period which was a godsend.
The service is extremely expensive
but care at this level does not come cheap and most agencies have similar pay scales.
Reply from Jenni Seddon, Consultus at Consultus Care & Nursing

Thank you very much for taking the time to leave us a review. We are so pleased to hear that our carers were able to provide the care your mother needed, as well as being there over the Christmas period. Thank you once again.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Consultus Care & Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Consultus Care & Nursing is calculated as follows: ( (57 Excellents x 5) + (14 Goods x 4) ) ÷ 71 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Consultus Care & Nursing is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Peter

Peter Seldon

Job Title: CEO Joined: 1999

Peter is responsible for providing strategic, financial and operational leadership for the company and closely coordinates and works with the senior leadership team.

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