Home Instead in Staffordshire | 7 Home Care Providers

Review of
Home Instead (Newcastle under Lyme and Stoke on Trent)
from Paul B (Son-in-law of Client) published on 12 August 2025

Submitted via Website • Report

Overall Experience

The family needed urgent help to care for our almost blind 91 year old father after his wife/ carer was suddenly admitted to hospital and then into a care home environment. Home Instead had a care team in place within 7 days, and they provided much needed companionship, prepared and cooked meals and

kept the home clean and tidy.

Reply from Nick Lamming, Owner at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank for your review. It was pleasure to help your father in his time of need. We hope he is settling in well to his new arrangement

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Review of
Home Instead (Newcastle under Lyme and Stoke on Trent)
from Sarah S (Niece of Client) published on 5 August 2025

Submitted via Website • Report

Overall Experience

Home Instead have been caring for my aunt for some years now. They are a great team and in recent months have gone above and beyond, to make a difficult situation bearable.
My aunt's situation has been handled with compassion and professionalism. The Home Instead team have provided my aunt with practical

and friendly support, and have worked together to make the system work as well as possible for her.
Everyone I've spoken to in the team has given me great reassurance. In recent weeks, my aunt has gone through a difficult phase, and I felt as if Home Instead (thank you so much to the manager) were providing counselling for myself, as well as emotional support my aunt.
I cannot praise Home Instead highly enough, and if my mum gets to the point where she needs extra help, then these folks would be my first point of call.
I used to think that work in care meant making cups of tea and having a chat. I now know it involves so so much more. Thanks team!

Reply from Nick Lamming, Owner at Home Instead (Newcastle under Lyme and Stoke on Trent)

Thank you so much for your review. It is great to hear that we have been able to support your aunt and offer guidance for yourself - when navigating the challenges of looking after an elderly relative.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Jane H (Daughter of Client) published on 12 May 2025

Submitted via Website • Report

Overall Experience

Firstly I would like thanks the manager and her team for the support and guidance over March/April 2025, in setting up a comprehensive care package for my mum. From the initial phone call they have been amazing. They enabled mum to come home from urgent respite to see if it was possible for mum to remain

in her own home. The care and compassion and expertise the staff have show has been consistent and of high quality.

The communication has been brilliant from them setting up a group chat for family, the scheduler and senior carers plus the manager was a godsend. Having complete transparency with access to the live portal was invaluable and very easy to use.

Mum responded well to all the carers who each began to develop relationships with mum and in the emergency situations that arose were competent and calm helping us as a family to navigate the day to day problems that we were experiencing.

I cannot recommend them enough they are all fantastic.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from L W (Son of Client) published on 6 May 2025

Submitted via Website • Report

Overall Experience

The team at Home Instead looked after my Mum for 6 months, the level of care and compassion was exceptional. Having experienced a poor level of service at a different care provider previously, we were initially apprehensive but we've been so happy with Home Instead. They made such a genuine difference

to Mums daily living and her anxiety was greatly reduced having a regular set of warm and friendly carers, all of whom went above and beyond.

Why should you choose Home Instead:

1. They genuinely care about the individual and their needs.
2. Attention to detail - taking the initiative and doing things without guidance, also listening to the families requests - however nuanced.
3. Professional and well trained. All of the staff that looked after Mum were excellent - Home Instead should be proud of the standard of care they are setting and the team of carers they employ.

I highly recommend Home Instead.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Julia G (Daughter of Client) published on 29 April 2025

Submitted via Website • Report

Overall Experience

We've been extremely impressed by Home Instead since they first started working with our mother. Coordination is fantastic and the companions are reliable and where needed flexible and always patient. This must be a challenging occupation and it's very much to everyone's credit that it works so well.

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Review of
Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)
from Elaine T (Wife of Client) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found the service to be very professional, caring and thorough in every respect. I feel the carers are well-trained, always punctual and with very high standards of hygiene, politeness and understanding.

Reply from William McGettigan, Care Manager at Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Thank you for your kind feedback. We're delighted to hear that you've experienced a professional and caring service. It's especially encouraging to know our care pros training, attention to hygiene, and respect have made a positive impact. We truly appreciate your support.

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Review of
Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)
from Sian T (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Great office staff who guided us through everything really clearly and professionally.
Mainly great carers who were charming, able, flexible and practical.
It was easy to begin care, also speedy which really helped us but similarly when we needed to cease carers ( for now) we were fairly guided through

that process too.

Reply from Elaine Adshead, Operations Manager at Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Thank you so much for your kind words. We're really pleased to hear that you found our office team helpful and professional, and that the care process-both starting and pausing-was smooth and well-supported. It's lovely to know that our care professionals made a positive impression and were able to offer the support needed.

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Review of
Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)
from L A (Daughter of Client) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Home instead have been looking after my dad for a couple of months now. From the administration to the care has all been excellent. Admin staff are efficient and quick to respond to any issues/concerns. Care staff look after my dad really well- they genuinely care! We had a bad experience with a previous

company and it was stressful for both my dad and his family. Since Home Instead became involved, Dad is more settled and I feel like a weight has been lifted off my shoulders. It's not the cheapest care, but worth every penny.

Reply from Elaine Adshead, Operations Manager at Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Thank you so much for taking the time to share your kind feedback. We are truly delighted to hear that your experience with Home Instead has been such a positive one. It's incredibly rewarding to know that both our administrative and care teams have been able to provide the support and reassurance you and your dad deserve. Our team is committed to delivering compassionate, high-quality care, and it's wonderful to know that this has made a meaningful difference for your family. Your words are greatly appreciated by everyone involved in your dad's care journey. Thank you once again for your trust and support.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Julie T (Friend of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Home instead have provided an excellent level of care to my Mum. They are a reliable company who offer holistic care in the clients home environment. Communication channels are great.
Mum is happy with her care.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from T A (Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Home Instead are a very capable and professional company that clearly show expertise in their field of work. Courteous people and extremely knowledgeable and capable people who are willing to help, listen and go beyond any normal level of expectations, that would already be accepted in the real world.

I have been a client for a considerable amount of time now and have no desire too peruse any other company that offers services of the same nature.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from J P (Daughter of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

From the first phone contact for information about the service our family's experience has been so positive.
The carers are friendly and practical, and can sense what needs doing. One member of staff in particular should win awards!

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Julie C (Daughter of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

My mum has been cared for by the Home Instead team since October 2023. Since this time we have increased the amount of care she receives - she now has twelve visits a week.
My sister and I are extremely happy with the care mum gets. Mum has Alzheimer's and gets easily confused, so we particularly

like the fact that she sees the same team of ladies, which gives her, and us, confidence that they know her and understand her needs.
We are able to contact the Home Instead team easily if we have any queries, and find them to be willing to help always.
We are more than happy with this service and would recommend Home Instead to anyone looking to have their loved ones cared for at home.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from G L (Daughter of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

During a difficult time, at the end of life for my Dad, the Home Instead carers went above and beyond to care for my Mum. They didn't just meet her physical needs but made sure she was cared for holistically. Mum appreciated their care and concern and the extra effort each one made to ensure she was

ok during a very difficult time. I was particularly grateful for this kindness as I was many thousands of miles away. Thank you to the team for the outstanding care for mum and the peace of mind for the family.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from K S (Niece of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Every member of the team treated my Auntie with dignity and respect. My Auntie has been very happy with the care she received and the friendships that she made. They respected her home and her wishes, making her feel comfortable and reassured.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from T B (Daughter of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience

We have used Home Instead from early on in 2024 until just recently when my father had to move to a residential home. The standard of care that was provided for my father was exceptional - they totally understood his needs and were able to accommodate his existing rigid routine in order to minimise

the distress of his changing circumstances. The care and compassion shown by all the carers was excellent and the office staff were always so helpful when things needed to change. The kindness and patience shown to our family by all of the team while we navigated our way through the process was second to none. I would highly recommend them.

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Review of
Home Instead Lichfield, Tamworth and North Warwickshire
from Diana T (Daughter of Client) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Homestead took time to match the perfect carer for Mum. Excellent service every time - professional, kind and reliable. Visits are not rushed and Mum now looks forward to her carer's visit. I would highly recommend the company for the high quality service provided from all.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback I am delighted that your Mum now looks forward to her Care Professionals visit, we will let her know that she provides assurances for you.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Lesley B (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want

is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x

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Review of
Home Instead Lichfield, Tamworth and North Warwickshire
from M P (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with girl who comes we use the nail cutting service, she always asks what we want doing and Im happy with what she's done.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that you are happy with the nail cutting service you receive. Thank you for taking the time to forward your thoughts. We will ensure that the Care professional is told of your feedback.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Sarah B (Daughter of Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Home Instead have been providing a companion service for my mum since her Alzheimer's diagnosis 2 years ago. They provide my mum with company; a friend to talk to and someone she can go out with and feel part of the day to day world that exists around her.
They have been brilliant in keeping her

motivated and also giving her the confidence that she has lost since her diagnosis.
Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.

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Review of
Home Instead (Stafford, Cheadle & Stone)
from Charlotte K (Daughter of Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I had help from home instead for my mother who has dementia but living at home. Mum was very happy with the small group of chosen carers as she finds it difficult adapting to different people. The coordinators took this on board and massively supported us in the continuity of which carers were best

for me for this to work. We had regular slots last minute slots which were generally fulfilled for us which could have been difficult if i had not had their support.
Carers were happy to do what ever was required and my mum could be a little tricky at times but they always managed to support in a caring and professional manor.
Great communication from coordinators and admin staff too.
Overall fantastic service.

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Home Care Providers Owned by Home Instead in Staffordshire

Home Instead Locations in Staffordshire (7)

Home Instead Reviews in Staffordshire (325)

Home Instead (Newcastle under Lyme and Stoke on Trent)

Home Instead (Newcastle under Lyme and Stoke on Trent)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Home Instead (Telford South, Bridgnorth, Much Wenlock and Perton)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Home Instead Lichfield, Tamworth and North Warwickshire

Home Instead (Stafford, Cheadle & Stone)

Home Instead Lichfield, Tamworth and North Warwickshire

Home Instead (Stafford, Cheadle & Stone)

Home Instead (Stafford, Cheadle & Stone)

Awards / Recognitions (9)

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