Home Care Providers Owned by Home Instead in Staffordshire

The exceptional home care provided is complemented by outstanding community support groups that exceed expectations. We consistently receive high recommendations for their helpful and friendly service, and it is truly wonderful to witness such a compassionate community-based care company thankyou Helen for all your support

Home Instead have been providing morning and evening care for our Mum for several months now and it has given us a great deal of peace of mind. Although the carers are there to tend to her needs, they always find time to chat with her and Mum enjoys this additional company. Over the last month in particular, my brother and I have been unavailable to help with some of Mum's appointments and Home Instead have been able to step in to help at short notice. This obviously helped Mum but was an enormous help to us as well.

From the very first phone call, Home Instead were incredibly supportive and guided both my mum and me through the entire process. The care package was tailored to her individual needs, and she found the carers kind, caring, and easy to chat with. Home Instead have continued to offer support during a very difficult and emotional time.

We have only started using Home instead since January 2026 and they have already made a great difference to my mom. Mom has been diagnosed with Alzheimer's disease and could go days without speaking or seeing anyone. At first she was quite adamant that she didn't want anyone coming into her house. Alison and Sarah came to see myself and mom. Mom soon relaxed and admitted that she needed a little help and would love someone to visit every day. All the carers have been amazing, talking to mom, about her life, and any worries that she may have, making sure that she has taken her medication and had an hot meal. Mom looks forward to their visits and she is now so much happier, relaxed and less anxious. I would like to say a big thank you to everyone on behalf of myself and my mom. I would definitely recommend Home instead they really do care.

At a time last year of emotional and practical crisis., they've given the family great service and I have nothing but praise for them as a company.

She also gets on very well with Claire so is very happy with the care she is receiving. The trips to shop are a vital lifeline for her, but being able to get to shops in Bloxwich now and again really feels like a little treat for her.

Everything is wonderful. Thanks very much.

The ladies who support my husband are quickly becoming part of the family and are polite, supportive and eager to do things 'our way' which is wonderful especially as routine is important. .

I was becoming increasingly concerned about my dad who lives alone with vascular dementia and Alzheimer's disease and, although I visit as often as I'm able, I felt he needed companionship and support. Home Instead had provided so much more than that. He loves his visits from carers and they are always punctual, patient and reliable, helping him to access shops and cafes in the community, as well as organising and assisting him in the home. The service has given me peace of mind as I can read about how each visit has gone and I see his mood and demeanour have lifted after each visit. Home Instead have matched him with people who really do care, who have got to know dad and his interests and who have established safety and trust. As an organisation they respond promptly to any queries and requests. I'm extremely grateful for their service.

Thank You

My experience is extremely favourable. The carers arrive on time, they are pleasant and hard working.

Mum was in very poor health and facing widowhood when Home Instead stepped in; they have transformed her flat from dirty to insanitary, to a beautiful, fresh, clean home, and Mum herself is a different person, healthy and cared for. She loves her carers, she refers to them as more like family than carers, some she has developed a very close relationship with. I can tell it's genuine on the team's side too. The office team have also been incredibly supportive to me too, and both Mum and I are so thankful to all of them. The care isn't just about keeping her person and surroundings clean, liaising with her GP and administering medication, and cooking her meals, but also getting her to take an interest in life again and being mindful of her mental well-being. Everything the Home Instead team does is to the highest standard; they're very approachable and always wanting to help with whatever situation crops up. We absolutely could not manage without them, and thanks to Home Instead, I've now got the time to attend to mum's admin stuff without the time taken up by daily care. Can't recommend Home Instead highly enough.

Grannie actively looks forward to her visits and it has brought me great peace of mind knowing someone as competent as this staff member is there. We wouldn't hesitate to recommend Home Instead

The family needed urgent help to care for our almost blind 91 year old father after his wife/ carer was suddenly admitted to hospital and then into a care home environment. Home Instead had a care team in place within 7 days, and they provided much needed companionship, prepared and cooked meals and kept the home clean and tidy.

I used to think that work in care meant making cups of tea and having a chat. I now know it involves so so much more. Thanks team!

Firstly I would like thanks the manager and her team for the support and guidance over March/April 2025, in setting up a comprehensive care package for my mum. From the initial phone call they have been amazing. They enabled mum to come home from urgent respite to see if it was possible for mum to remain in her own home. The care and compassion and expertise the staff have show has been consistent and of high quality.

The communication has been brilliant from them setting up a group chat for family, the scheduler and senior carers plus the manager was a godsend. Having complete transparency with access to the live portal was invaluable and very easy to use.

Mum responded well to all the carers who each began to develop relationships with mum and in the emergency situations that arose were competent and calm helping us as a family to navigate the day to day problems that we were experiencing.

I cannot recommend them enough they are all fantastic.

The team at Home Instead looked after my Mum for 6 months, the level of care and compassion was exceptional. Having experienced a poor level of service at a different care provider previously, we were initially apprehensive but we've been so happy with Home Instead. They made such a genuine difference to Mums daily living and her anxiety was greatly reduced having a regular set of warm and friendly carers, all of whom went above and beyond.

Why should you choose Home Instead:

3. Professional and well trained. All of the staff that looked after Mum were excellent - Home Instead should be proud of the standard of care they are setting and the team of carers they employ.

I highly recommend Home Instead.

We've been extremely impressed by Home Instead since they first started working with our mother. Coordination is fantastic and the companions are reliable and where needed flexible and always patient. This must be a challenging occupation and it's very much to everyone's credit that it works so well.

I have found the service to be very professional, caring and thorough in every respect. I feel the carers are well-trained, always punctual and with very high standards of hygiene, politeness and understanding.

It was easy to begin care, also speedy which really helped us but similarly when we needed to cease carers ( for now) we were fairly guided through that process too.