Home Instead in Fife | 2 Home Care Providers

Review of
Home Instead (West Fife & Kinross)
from D R (Daughter of Client) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My mum at 89 was very reluctant to receive any additional support despite significant and deteriorating mobility issues. The Home Instead West Fife team have been extremely patient and understanding in giving her the confidence to accept their help whilst allowing her to maintain a feeling of independence

which is so important to her. They are an amazing team who not only listen but genuinely understand the fears and anxieties of their clients. They also truly understand the difficulties of elderly care from the family's perspective. I would not hesitate to recommend Rachel and her team and feel very lucky to have them in our area.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thank you so much for the wonderful review and the trust you've placed in our service. Best wishes from all the team at Home Instead West Fife and Kinross.

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Review of
Home Instead (West Fife & Kinross)
from Norma S (Wife of Client) published on 1 October 2025 Submitted via Website • Report

Overall Experience

We use Home Instead on a regular basis for a couple of hours a week but occasionally for longer. The staff are always professional and courteous. They have tried to provide interesting activities for my husband. Senior staff always come along to introduce new staff members and find replacements where

needed.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thank you so much for the lovely review. We look forward to assisting you in the future.

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Review of
Home Instead (West Fife & Kinross)
from K M (Daughter of Client) published on 1 October 2025 Submitted via Website • Report

Overall Experience

All of the staff at Home Instead have made a huge difference to the lives of my parents. Initially we were looking for care for my Dad who had Dementia and was becoming more of a worry for my mum to manage on her own. The carers not only supported my Dad but were also there to help my Mum who was his

main carer. They supported with medication, housework, meals and companionship. Since my Dad was taken into hospital as his condition worsened, they have continued to provide valuable support to my Mum who enjoys their visits every day, their help with her own medication and jobs around the house that she now finds difficult herself. All staff take this role very seriously and thorough checks are in place to ensure medication is administered appropriately. The girls who visit always have time to chat and are genuinely interested in supporting Mum. I would highly recommend this company and their carers if you are looking for support for yourself or a family member in their own home.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

On behalf of the team here at Home Instead West Fife and Kinross, thank you for the wonderful review of our service. We're delighted to support your mum and dad and to adapt our support to meet their needs. We look forward to continuing our services in the future.

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Review of
Home Instead (East Fife)
from Karen G (Wife of Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

We recently travelled to Fife to attend our sons wedding, I was concerned that on the day of the wedding after carrying out my husbands care needs, showering and dressing etc, that I would have neither the time, or energy, to have time to spend on getting myself ready on such an important day to us.

I contacted Home Instead and was quickly reassured that they could provide help. After an assessment of my husbands needs we were allocated a carer. On the day of the wedding a lovely young lady arrived at our Hotel, she was friendly, caring and efficient. Knowing that my husband was in good hands I was able to have a relaxing morning being pampered and getting myself wedding ready! I cannot recommend Home Instead highly enough, they made such a difference to our day. Thank you so much for making our special day!!

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you so much for the review. I am glad we were able to allow you time to enjoy getting ready for your sons wedding and help your husband get ready for the big day.

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Review of
Home Instead (East Fife)
from Ingrid A (Daughter of Client) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Staff and the Home Care Team provided excellent support and assistance when Dad had to go into hospital and ensured that everything was in place for him on his return. They really did go above and beyond to ensure continuity for Dad and even went to visit him in hospital.

We (the family) are so

grateful for this support. Without this, Dad would have to go into a Care Home.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for the review. I am glad that we were able to provide the support while your Dad was in hospital and also for a successful discharge to allow him home. I will pass on this feedback to the team

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Review of
Home Instead (West Fife & Kinross)
from A Q (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Mum's wish is to stay at home so having had Home Instead recommended to us, we met up to discuss mum's needs. Wow! From the first meeting we have been blown away by the level of care that is provided for mum - started within a week of meeting. It's very clear that Every Single Person at Home Instead

West Fife & Kinross cares. Mum's team are incredible - just completely lovely in the way they talk to mum and look after her every need, with kindness, compassion, empathy and fun. Each member of mum's team has been matched with her and when we meet them at mum's, it's like having a friend round - we can't believe how lucky we are! It's so reassuring for us, as we don't live near mum so can't be there everyday. Knowing that she is clean, safe, comfortable and has stimulating company a few hours every day has been a weight off our shoulders. We cannot recommend Home Instead West Fife & Kinross highly enough.They really do go above and beyond the call of duty, thank you so much.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thank you so much for your wonderful review. As a team we love the fact that your mum is able to stay living well in her own home. It is our pleasure to provide her with the right support which matches her needs.

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Review of
Home Instead (East Fife)
from P F (Sister of Client) published on 29 May 2025 Submitted via Website • Report

Overall Experience

I received a very positive response from Home Instead when my sister needed support on her discharge from hospital.
After a helpful assessment visit, the care, which she required, was provided very promptly and it was also possible to increase the service, on a temporary basis, when circumstances

changed at short notice.
We found that all members of staff were friendly, informed and efficient in meeting my sister's needs, giving her, and the family, welcome reassurance as she adjusted to being back at home.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you so much for your kind review. I am glad your sister had such a positive experience on her discharge from hospital and ongoing visits. I will ensure this is past onto the relevant Care Professionals

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Review of
Home Instead (East Fife)
from Anne S (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Mum has really enjoyed having her carer visit each week. Trips out for a cup of tea, staying in and chatting with her company and also help shopping. Its been highlight of her week.

Something she really looks forward to. My step father has felt the benefit of having this for Mum.

As I live

2 hours away it has taken some pressure off too.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking time to complete the review. It is great to hear that the Care Profesionals have made such a positive impact with not just your Mum but also allowing some respite for you and your step-father.

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Review of
Home Instead (East Fife)
from D A (Son of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

Homeinstead provide support one hour per day on four days per week to take my 90 year old father shopping, do some cleaning, cook some meals and make sure he is well. We have been very pleased with the service and have found the company helpful and willing to go the extra mile to meet my dad's particular

needs.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to review. We are pleased that your father and the family are happy with the service and will pass this feedback onto the Care Professionals

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Review of
Home Instead (East Fife)
from Jacqueline V (Daughter of Client) published on 16 May 2025 Submitted via Website • Report

Overall Experience

The carers are all lovely to mum. As a family we are very happy with the level of care mum gets. Mum was a bit reluctant to get help showering but the carers helped her to accept the care and she now looks forward to their visits. They have all been so friendly to her.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for the review. It is great to hear that your mum looks forward to her visits. We will pass this back to the Care Pro's

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Review of
Home Instead (East Fife)
from C K (Niece of Client) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My aunt who is age 101 has received care from Home Instead for the past two years. In the main the care she received was very good and the carers were always very helpful to her, I would add that some of the staff were exceptional.
I have no hesitation in recommending the company for the dignity, personal

care and friendliness she was given.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It has been a privilege looking after your Aunt. Many thanks for the review we will ensure we pass the comments onto the Care Professionals

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Review of
Home Instead (West Fife & Kinross)
from J B (Daughter of Client) published on 10 March 2025 Submitted via Website • Report

Overall Experience

Home Instead (West Fife and Kinross) have continually provided amazing support and outstanding personal care to my dad over the last year enabling him to live safely at home. The carers have all been wonderful with dad. They are all lovely, kind, friendly, compassionate, patient, positive, fun, caring

and respectful of dad's wishes and dignity. They have all got to know dad, his interests and our family. Dad and I have really enjoyed getting to know the carers too. As well as daily care, I'm grateful that they can accompany dad to medical appointments.
The staff in the office have all been amazing, incredibly supportive, friendly, compassionate and nothing is too much trouble for them, even at short notice. Communication is excellent. I live a distance from dad, so Home Instead have provided peace of mind that dad is being well looked after. I can't thank Home Instead enough! I would definitely recommend Home Instead 100%! Thank you so much.

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thanks so much for such an amazing review. It is our pleasure to support your dad and the wider family. Every interaction is a joy!

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Review of
Home Instead (West Fife & Kinross)
from K W (Daughter of Client) published on 21 November 2024 Submitted via Website • Report

Overall Experience

Home Instead (West Fife and Kinross) have been absolutely wonderful in the care and support they have consistently provided my mum (and therefore also me!) over the last few years. Their input and services have allowed my mum to continue to live, happily and safely, in her own home. The care givers

have been fantastic, providing excellent personal care, as well as fun and stimulating companionship. The consistency has allowed my mum and I to get to know them and build great relationships. The team in the office have also been absolutely fantastic - lovely, friendly and supportive, and in my experience they always go the extra mile to provide help and support. Overall the whole Home Instead team have provided an extremely high level of service and care. They have always been very reliable and communicative, which is so important. Would 100% recommend! Thank you!

Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)

Thank you so much for your wonderful review of our service. It is a pleasure to support your mum so she can continue to live well in the comfort and familiar surroundings of her own home. Thanks again from the whole team at Home Instead West Fife and Kinross!

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Review of
Home Instead (East Fife)
from Alistair M (Friend of Client) published on 28 June 2024 Submitted via Website • Report

Overall Experience

Home Instead East Fife has been supporting my mother-in-law since February 2024. The level of support has far exceeded the expectations of my family and I. From the start, the overall service is highly professional. Every aspect is delivered exactly as promised. But most important are the carers. My

mother-in-law deeply values the companionship and friendship they have all provided. This has made her very happy and contented. As a family, we are deeply grateful.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review, will ensure the Care Professionals are recognised. It is a pleasure looking after your mother-in-law.

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Review of
Home Instead (East Fife)
from Jean A (Wife of Client) published on 12 April 2024 Submitted via Postal Card • Report

Overall Experience

I have been my husband's carer for quite a number of years as he has quite a few health problems including heart and lung problems. Since December 2022 he was diagnosed with cancer of the liver and no treatment prescribed due to his heart and lung condition. My daughter felt I needed a break and found

out about Home Instead. With their help of 4 hours a day over the 3 days I was away and arranging family support as well my husband was supported very adequately without him feeling any distress resulting in me being able to relax and make the most of the arrangements. Home Instead was an excellent service with a good understanding of the type of support needed to give my husband confidence in the staff and an enjoyable experience.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for your kind words, we will ensure to pass this onto the care professionals. It was a pleasure supporting your husband to allow you have a well-deserved break without worrying.

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Review of
Home Instead (East Fife)
from Elaine E (Client) published on 8 February 2024 Submitted via Website • Report

Overall Experience

My care needs are financially supported by my local council and the Independent Living Fund. Ideally, I would employ just one care agency. Realistically...impressed by the care you gave to my mum, I turned to you also for some regular sleep and annual leave cover.
My 'designated lead carer' from you

was thankfully available for both in January. We work well together. She happily tends to my needs without constant instruction and has become increasingly aware of my ever-changing condition, ready to address it accordingly. Caring for someone in their own home is not just a list of tasks. Helping your client enjoy life despite illness and disability is very important. Feeling valued, encouraging and supporting 'my interests' - music making through my piano and my voice - singing helps my impaired lung capacity, being my helping hand whilst I create cakes - all matter to me and I hope to give pleasure to others.
C: Caring
A: Attentive
R: Respectful
E: Encouraging
Home Instead Care

Reply from Euan Lafferty, Director at Home Instead (East Fife)

It was a pleasure caring for your mum and glad you are trusting us with your care and are happy with the quality of care you are receiving from Home Instead East Fife. We will ensure we feedback to the care professional your words.

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Review of
Home Instead (East Fife)
from Douglas C (Client) published on 27 November 2023 Submitted via Postal Card • Report

Overall Experience

First class service from the ladies who come on a Thursday. After losing my wife, they have filled a gap to the highest standard.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you so much for the review. We are honoured to be able support you. We will ensure the care professional receives your feedback.

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Review of
Home Instead (East Fife)
from Gus B (Son of Client) published on 16 November 2023 Submitted via Website • Report

Overall Experience

This is the first time I have visited their offices as usually communication is by email.
The manager and staff could not be nicer to me visiting personally.
As to the service our carer gives to Dad, it's very good, attending to any of his needs.
Thanks.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you very much for the kind review. We have a saying about the office if the lights are on someone is home so more than welcome to come in. We are proud to be able to support your dad

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Review of
Home Instead (East Fife)
from Gavin S (Son-in-law of Client) published on 28 September 2023 Submitted via Website • Report

Overall Experience

Making memories for a special grandad.
From our first contact with the care manager, we were in safe hands. Our daughter’s wedding was weeks away, we wanted Gran and Grandad there.
The manager captured our requirements in a caring way, she understood the importance of family and came to Grandad’s

house together with her chosen carer.
“What a lovely girl my carer was, she was at my side all day and helped me to enjoy my wedding meal. Gran and I were delighted to be able to spend the day in the hotel, so much better and more memorable than looking at wedding pictures after the event. Please thank her, she was brilliant.”
The carer is passionate about looking after the elderly, showing she cares in so many ways. She managed Grandad out and back from the restrooms, she travelled to and from the wedding with Grandad, making sure both were comfortably in bed before she left them.
We wouldn’t hesitate to return in the times ahead.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

We are so happy to have helped in making your daughter's wedding special. We will ensure to feedback to the Care Pro with kind words.

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Review of
Home Instead (East Fife)
from M R (Wife of Client) published on 19 July 2023 Submitted via Postal Card • Report

Overall Experience

The girls are very pleasant and willing. Sometimes I feel they rush through showering and dressing and the bed is often pretty roughly made. All housework jobs are done very well.

Reply from Euan Lafferty, Director at Home Instead (East Fife)

Thank you for taking the time to submit the review. We are glad the Care Professionals are settling in and the housework is of a high standard. We will arrange a service review to ensure everything is of the same high standard.

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