Home Care Providers Owned by Home Instead in Fife

This flexibility shows they are genuinely listening and invested in providing the right support. I feel confident that my mum is in capable, caring hands.

Home Instead provide professional, caring, carers with a service that is very person centred. H. I's communication with family members is excellent. I especially appreciate the Care Planning App where I can see updates on every visit. Also, I have been able to contact the Care Team supervisor easily, when required, with enquiries/queries dealt with straight away.

It is quite expensive but I do trust everything they do.

Strong communication and duty of care. I am pleased to say that my mother feels at ease and comfortable around her carer and the companionship does help her to stay grounded and alert. The service takes time to understand the individual needs of service users and that also gives relatives reassurance.

The team at Home Instead Fife have been awesome over the last 18 months or so in helping look after my aging parents (92 and 93) at their retirement flat in St Andrews, especially now that my Mother is losing her mental faculties and my Father his mobility. It is their heartfelt desire they remain together in their own home for as long as is possible, and the current two visits a day by the kind and patient Home Instead team have been key to allowing this to happen safely. As myself and my sister live some distance away it is very helpful to see on the App the summaries uploaded swiftly after each visit - giving us the confidence that my parents are well looked after and allowing us to better plan our visits and support.

The carers provided by Home Instead (East Fife) have been helping me with my mother, who is no longer able to manage at home. She had an accident and they have stepped in to help with her personal care, light housework and been a bright and friendly face to chat to. I am very grateful for the service provided by the capable staff and found them through a local advertisement, but it has all worked out very well. They have taken into consideration my mother's routine and fitted around it, for which my brother and I are very happy.

Great communication and feedback from all staff, which supports the care and wellbeing of the service user. The service is flexible and has provided additional cover and increased services on request. The service users finds the carers/companions friendly, respectful, patient and helpful. The service user looks forward to seeing the carers/companions. It feels like the care and wellbeing of the service user is a team effort between the service, family and service user.

We have two regular carers who help Mum get washed and dressed in the morning and chat with her. Mum's got middle stage Alzheimers and a range of other health conditions. The carers are super at helping her to come out of being anxious or down and by the time they're leaving she's happy and smiling despite often having been in the depths of depression just an hour earlier. She enjoys their company and having them to talk to has improved her quality of life. They've also improved my quality of life because I know Mum's being looked well so I don't worry about her and I get some very welcome respite from caring.

Home Instead (East Fife) came to assist me with my dad in December last year, partly due to my mum being in a care home with advanced vascular dementia and dad finding it difficult to deal with her diagnosis, and living on his own. The Home Instead (East Fife) team have been absolutely amazing in supporting dad (with help at home and companionship), and myself as I work full time and on shifts. Our healthcare professional has been outstanding with dad, a friendly face to look forward to seeing, going shopping together, gardening or just sitting and talking with a cup of tea and cake! She has also helped and supported me immensely in the background, knowing that my dad is being supported twice a week while I'm at work, until I am on my days off and we can go and visit mum together. I would highly recommend this outstanding team for their dedication and care to our loved ones. Thank you.

We found Home Instead through the Council. They have been great at supporting us all in helping Mum to remain safely in her own home. The carers who attend are all very kind and helpful, and are reliable about passing on any relevant information. Mum has formed a good bond with one of the carers in particular, but seems to get along with them all.

All the staff, have been very responsive and the 6 month reviews are really useful to ensure mum is continuing to get the care she needs.

The care professionals with Home Instead are like family. They are willing, friendly, kind and efficient and always professional. If I had any doubts before they have certainly calmed my nerves and have made me at ease with the care provided. Nothing is too much trouble. Not forgetting the talented team in the office who are always at the end of the phone.

The family feel comfortable and assured that the level of service meets our current needs and if there were changes to the level of care required or concerns these would be discussed in a timely fashion.

All staff very caring and respectful of my friends needs.

My dad receives care twice a week, and I am genuinely delighted with the service. He enjoys attending and gets exactly what he needs. The care team demonstrates real compassion and commitment. What has impressed me most is how they have adapted to his evolving needs. Rather than maintaining a fixed approach, they have genuinely responded to feedback and service preferences, adjusting their delivery accordingly. This flexibility shows they are genuinely listening and invested in providing the right support. I feel confident that my dad is in capable, caring hands.

The care and attention is second to none and treat my mum with the dignity she deserves. Thank you and well done.

My mum was recently diagnosed with early dementia at 88,you know things are changing but don't want to admit as her daughter you can't cope. I was at mums every day doing all the things she couldn't do but I knew I needed a day off .Home instead west Fife and Kinross were recommended to me by a care home making that call was one of the hardest things I have ever done , the care manager was so lovely and understanding and made an appointment to come out and see us.The meeting went well and the team were so supportive and helpful I knew I had made the right decision. We set up a care plan for 1day a week to have carer come to give mum some companionship and make her a hot meal. Mum was a bit tearful at first and insisted she could manage herself but we are now 4month on and she has got to know the carers and looks forward to her "day off". What I like is new carers are introduced by the care manager, every one of the team have been excellent with mum she is well looked after thank you.

The service is expensive but the service reflects the cost.

The care and friendship provided, in particular by A, was exceptional and I would not hesitate to recommend Home Instead to others.

It is a huge relief to know that we can go away for periods and leave my mother-in-law in the care of such an excellent carer.