Home Instead (East Fife)

Units 1&2 Jubilee House, Saltire Centre, Glenrothes KY6 2AH
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Top 20 award
10 18 Reviews
  • Home Instead (East Fife), Glenrothes
Home Instead East Fife was established in 2021 and provides care at home services across East Fife to adults and in particular older adults.

As well as companionship, home help and personal support, Home Instead East Fife provides Alzheimer’s, dementia, respite, convalescence, hospice, live in care and even end of life care.

Home Instead East Fife's Care Manager will work with the client to create an individual care plan that takes into account the client's background, daily routine, lifestyle, preferences and needs. They will then match a small team of Care Professionals to the individual client.

Home Instead East Fife understands that needs change over time, which is why the dedicated Care Manager will continue to monitor and reassess plans to make sure it is suited to the clients individual requirements.

What makes Home Instead East Fife different:

•        Care Professionals are hand-picked for their character and values and are expertly trained to support older people and their families
•        Care Professionals and clients are matched and continuity is maintained
•        Care Professionals are always introduced to a client
•        Minimum visit of 1 hour to allow relationship to grow and provide high quality care

Home Instead East Fife cover the following towns and their surrounding villages;

Anstruther, Buckahaven, Crail, Cupar, East and West Wemyss, Ellie, Falkland, Glenrothes, Kingsbarns, Kirkaldy, Ladybank, Leslie, Leven, Lundin Links, Markinch, Methil, Pittenweem, St Andrews, Strathkiness, Upper Largo
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Care Provided by Home Instead (East Fife)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Services provided and associated fees can be discussed over the phone.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Gillian Hunter (Registered Care Manager)

Home Instead (East Fife) Reviews (18)

10

Home Instead (East Fife) has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (East Fife) has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (East Fife)
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Total of 18, showing 1-18
Review from Karen G (Wife of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently travelled to Fife to attend our sons wedding, I was concerned that on the day of the wedding after carrying out my husbands care needs, showering and dressing etc, that I would have neither the time, or energy, to have time to spend on getting myself ready on such an important day to us.
I contacted Home Instead and was quickly reassured that they could provide help. After an assessment of my husbands needs we were allocated a carer. On the day of the wedding a lovely young lady arrived at our Hotel, she was friendly, caring and efficient. Knowing that my husband was in good hands I was able to have a relaxing morning being pampered and getting myself wedding ready! I cannot recommend Home Instead highly enough, they made such a difference to our day. Thank you so much for making our special day!!
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you so much for the review. I am glad we were able to allow you time to enjoy getting ready for your sons wedding and help your husband get ready for the big day.
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Review from Ingrid A (Daughter of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and the Home Care Team provided excellent support and assistance when Dad had to go into hospital and ensured that everything was in place for him on his return. They really did go above and beyond to ensure continuity for Dad and even went to visit him in hospital.


We (the family) are so

grateful for this support. Without this, Dad would have to go into a Care Home.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for the review. I am glad that we were able to provide the support while your Dad was in hospital and also for a successful discharge to allow him home. I will pass on this feedback to the…read more
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Review from P F (Sister of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received a very positive response from Home Instead when my sister needed support on her discharge from hospital.
After a helpful assessment visit, the care, which she required, was provided very promptly and it was also possible to increase the service, on a temporary basis, when circumstances
changed at short notice.
We found that all members of staff were friendly, informed and efficient in meeting my sister's needs, giving her, and the family, welcome reassurance as she adjusted to being back at home.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you so much for your kind review. I am glad your sister had such a positive experience on her discharge from hospital and ongoing visits. I will ensure this is past onto the relevant Care…read more
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Review from Anne S (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has really enjoyed having her carer visit each week. Trips out for a cup of tea, staying in and chatting with her company and also help shopping. Its been highlight of her week.


Something she really looks forward to. My step father has felt the benefit of having this for Mum.


As I live

2 hours away it has taken some pressure off too.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for taking time to complete the review. It is great to hear that the Care Profesionals have made such a positive impact with not just your Mum but also allowing some respite for you and…read more
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Review from D A (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homeinstead provide support one hour per day on four days per week to take my 90 year old father shopping, do some cleaning, cook some meals and make sure he is well. We have been very pleased with the service and have found the company helpful and willing to go the extra mile to meet my dad's particular
needs.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for taking the time to review. We are pleased that your father and the family are happy with the service and will pass this feedback onto the Care Professionals
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Review from Jacqueline V (Daughter of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all lovely to mum. As a family we are very happy with the level of care mum gets. Mum was a bit reluctant to get help showering but the carers helped her to accept the care and she now looks forward to their visits. They have all been so friendly to her.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for the review. It is great to hear that your mum looks forward to her visits. We will pass this back to the Care Pro's
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Review from C K (Niece of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt who is age 101 has received care from Home Instead for the past two years. In the main the care she received was very good and the carers were always very helpful to her, I would add that some of the staff were exceptional.
I have no hesitation in recommending the company for the dignity, personal
care and friendliness she was given.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
It has been a privilege looking after your Aunt. Many thanks for the review we will ensure we pass the comments onto the Care Professionals
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Review from Alistair M (Friend of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead East Fife has been supporting my mother-in-law since February 2024. The level of support has far exceeded the expectations of my family and I. From the start, the overall service is highly professional. Every aspect is delivered exactly as promised. But most important are the carers. My
mother-in-law deeply values the companionship and friendship they have all provided. This has made her very happy and contented. As a family, we are deeply grateful.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you very much for the kind review, will ensure the Care Professionals are recognised. It is a pleasure looking after your mother-in-law.
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Review from Jean A (Wife of Client) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been my husband's carer for quite a number of years as he has quite a few health problems including heart and lung problems. Since December 2022 he was diagnosed with cancer of the liver and no treatment prescribed due to his heart and lung condition. My daughter felt I needed a break and found
out about Home Instead. With their help of 4 hours a day over the 3 days I was away and arranging family support as well my husband was supported very adequately without him feeling any distress resulting in me being able to relax and make the most of the arrangements. Home Instead was an excellent service with a good understanding of the type of support needed to give my husband confidence in the staff and an enjoyable experience.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for your kind words, we will ensure to pass this onto the care professionals. It was a pleasure supporting your husband to allow you have a well-deserved break without worrying.
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Review from Elaine E (Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My care needs are financially supported by my local council and the Independent Living Fund. Ideally, I would employ just one care agency. Realistically...impressed by the care you gave to my mum, I turned to you also for some regular sleep and annual leave cover.
My 'designated lead carer' from you
was thankfully available for both in January. We work well together. She happily tends to my needs without constant instruction and has become increasingly aware of my ever-changing condition, ready to address it accordingly. Caring for someone in their own home is not just a list of tasks. Helping your client enjoy life despite illness and disability is very important. Feeling valued, encouraging and supporting 'my interests' - music making through my piano and my voice - singing helps my impaired lung capacity, being my helping hand whilst I create cakes - all matter to me and I hope to give pleasure to others.
C: Caring
A: Attentive
R: Respectful
E: Encouraging
Home Instead Care
Reply from Euan Lafferty, Director at Home Instead (East Fife)
It was a pleasure caring for your mum and glad you are trusting us with your care and are happy with the quality of care you are receiving from Home Instead East Fife. We will ensure we feedback to…read more
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Review from Douglas C (Client) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service from the ladies who come on a Thursday. After losing my wife, they have filled a gap to the highest standard.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you so much for the review. We are honoured to be able support you. We will ensure the care professional receives your feedback.
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Review from Gus B (Son of Client) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time I have visited their offices as usually communication is by email.
The manager and staff could not be nicer to me visiting personally.
As to the service our carer gives to Dad, it's very good, attending to any of his needs.
Thanks.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you very much for the kind review. We have a saying about the office if the lights are on someone is home so more than welcome to come in. We are proud to be able to support your dad
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Review from Gavin S (Son-in-law of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making memories for a special grandad.
From our first contact with the care manager, we were in safe hands. Our daughter’s wedding was weeks away, we wanted Gran and Grandad there.
The manager captured our requirements in a caring way, she understood the importance of family and came to Grandad’s
house together with her chosen carer.
“What a lovely girl my carer was, she was at my side all day and helped me to enjoy my wedding meal. Gran and I were delighted to be able to spend the day in the hotel, so much better and more memorable than looking at wedding pictures after the event. Please thank her, she was brilliant.”
The carer is passionate about looking after the elderly, showing she cares in so many ways. She managed Grandad out and back from the restrooms, she travelled to and from the wedding with Grandad, making sure both were comfortably in bed before she left them.
We wouldn’t hesitate to return in the times ahead.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
We are so happy to have helped in making your daughter's wedding special. We will ensure to feedback to the Care Pro with kind words.
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Review from M R (Wife of Client) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls are very pleasant and willing. Sometimes I feel they rush through showering and dressing and the bed is often pretty roughly made. All housework jobs are done very well.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for taking the time to submit the review. We are glad the Care Professionals are settling in and the housework is of a high standard. We will arrange a service review to ensure everything is…read more
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Review from N R (Partner of Client) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are having a great experience with Home Instead (East Fife), from our initial visit through to our current carer, they are exceeding all expectations. Long may this continue! Our carer is thoughtful, compassionate, keeps very busy and fits in perfectly with our lifestyle. A real joy to see the interaction
between carer/client each day, especially their initial meeting in a morning. It gives me great joy and confidence to me leaving for my work each day. Thank you.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for your kind words and taking the time to write us a review. It is great that the Care Professional has settled in so quickly.
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Review from Barry S (Son of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (East Fife) have an excellent bank of carers so could offer great support even when the lead carer wasn't available. They were very flexible and gave great comfort to the family.
They also had availability when others didn't and communication was good.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
It was a pleasure supporting and caring for you mother. Thank you for taking the time in providing feedback to Home Instead (East Fife).
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Review from Hazel D (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided my father with several hours of care over the last two months so I think I am now in a position to provide some feedback. I have found both the caring staff and the management very helpful. The management took time to ask precise and relevant questions in order to gain a comprehensive
understanding of my father's needs, demonstrating not only professionalism but flexibility and concern. They have also returned my calls promptly and taken on board my requests. Despite unknowns related to recruitment and provision of caring staff, they have sorted these matters out within the time frame they initially announced. My father's main carer is competent, friendly, easy to talk to, and experienced. (So far, I cannot comment on the secondary carers as I have yet to meet them). I would recommend this agency.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for reviewing us here at Home Instead East Fife. We are very grateful and pleased to receive positive feedback regarding the care and support being received from us for your father.
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Review from A W (Wife of Client) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy overall with care - one-hour, Monday-Friday.
Reply from Euan Lafferty, Director at Home Instead (East Fife)
Thank you for taking the time to review Home Instead (East Fife). We are very grateful and pleased to receive positive feedback regarding the care and Support being received by us for your husband.
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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Home Instead (East Fife) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for Home Instead (East Fife) is calculated as follows: ( (69 Excellents x 5) + (2 Goods x 4) ) ÷ 71 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Fife) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 2 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (14)

Meet the Team (4)

Euan

Euan Lafferty

Job Title: Director/ Owner Joined: 2021

I was born and raised in Edinburgh and completed my degree at St Andrews University. I spent nearly 20 years working in various roles in the oil and gas industry across the world. After parenthood came along, I was keen to return to Scotland and live closer to my parents. I saw this as a key time to take a leap of faith and set up a new business.


My vision for Home Instead East Fife is establishing a company that helps older people continue to live well at home. I want to run a business that involves helping the community and getting a feeling of making a worthwhile difference.


Outside of the office, I am keen on sports; playing golf and swimming and watching rugby. I enjoy spending time with the family and traveling.

Gillian

Gillian Hunter

Job Title: Registered Care Manager Joined: 2025

I was born in Edinburgh and moved to Fife fifteen years ago. I am a proud mum of two, one being my son, and the other being my dog. In my spare time, I enjoy spending time with my family, friends and walking several dogs with my friend.


I have worked in the care sector, predominantly elderly care, for 33 years. In my recent post, I was a care manager for a care home for 25 years.

Samantha

Samantha Burns

Job Title: Recruitment and Commuinity Engagement Lead Joined: 2022

I was born & raised in Fife. I stayed in central Fife whilst I was growing up and then moved to East Fife once I had settled and started my own family.


I have worked in the Care sector for the past 10 years. I also have experience caring for a Family member, so I know what it is like on either side of this profession. This has given me the perfect conditioning to be a care professional, being patient and making a difference to people’s lives.


In my spare time, I enjoy spending time with my family and friends. I love going for walks at our local beach.

Amy

Amy Atkinson

Job Title: Support Co-Ordinator Joined: 2023

I was born and raised in East Fife and currently still stay here with my partner and young son.


I have worked in the care sector for four years, coming to Home Instead in 2023. I enjoy meeting new people and making a difference in their day-to-day lives.


In my spare time, I enjoy spending time with my son and family.

Frequently Asked Questions about Home Instead (East Fife)

What Type of Services does Home Instead (East Fife) offer?

Home Instead (East Fife) offers Home Care.

How many Carers does Home Instead (East Fife) employ?

Home Instead (East Fife) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Fife) to verify any information. View our terms and conditions. Home Instead (East Fife) has an Enhanced Service - more info.