Home Instead (East Fife)

The team at Home Instead Fife have been awesome over the last 18 months or so in helping look after my aging parents (92 and 93) at their retirement flat in St Andrews, especially now that my Mother is losing her mental faculties and my Father his mobility. It is their heartfelt desire they remain together in their own home for as long as is possible, and the current two visits a day by the kind and patient Home Instead team have been key to allowing this to happen safely. As myself and my sister live some distance away it is very helpful to see on the App the summaries uploaded swiftly after each visit - giving us the confidence that my parents are well looked after and allowing us to better plan our visits and support.

The carers provided by Home Instead (East Fife) have been helping me with my mother, who is no longer able to manage at home. She had an accident and they have stepped in to help with her personal care, light housework and been a bright and friendly face to chat to. I am very grateful for the service provided by the capable staff and found them through a local advertisement, but it has all worked out very well. They have taken into consideration my mother's routine and fitted around it, for which my brother and I are very happy.

Great communication and feedback from all staff, which supports the care and wellbeing of the service user. The service is flexible and has provided additional cover and increased services on request. The service users finds the carers/companions friendly, respectful, patient and helpful. The service user looks forward to seeing the carers/companions. It feels like the care and wellbeing of the service user is a team effort between the service, family and service user.

Home Instead (East Fife) came to assist me with my dad in December last year, partly due to my mum being in a care home with advanced vascular dementia and dad finding it difficult to deal with her diagnosis, and living on his own. The Home Instead (East Fife) team have been absolutely amazing in supporting dad (with help at home and companionship), and myself as I work full time and on shifts. Our healthcare professional has been outstanding with dad, a friendly face to look forward to seeing, going shopping together, gardening or just sitting and talking with a cup of tea and cake! She has also helped and supported me immensely in the background, knowing that my dad is being supported twice a week while I'm at work, until I am on my days off and we can go and visit mum together. I would highly recommend this outstanding team for their dedication and care to our loved ones. Thank you.

We found Home Instead through the Council. They have been great at supporting us all in helping Mum to remain safely in her own home. The carers who attend are all very kind and helpful, and are reliable about passing on any relevant information. Mum has formed a good bond with one of the carers in particular, but seems to get along with them all.

The care and friendship provided, in particular by A, was exceptional and I would not hesitate to recommend Home Instead to others.

It is a huge relief to know that we can go away for periods and leave my mother-in-law in the care of such an excellent carer.

We recently travelled to Fife to attend our sons wedding, I was concerned that on the day of the wedding after carrying out my husbands care needs, showering and dressing etc, that I would have neither the time, or energy, to have time to spend on getting myself ready on such an important day to us. I contacted Home Instead and was quickly reassured that they could provide help. After an assessment of my husbands needs we were allocated a carer. On the day of the wedding a lovely young lady arrived at our Hotel, she was friendly, caring and efficient. Knowing that my husband was in good hands I was able to have a relaxing morning being pampered and getting myself wedding ready! I cannot recommend Home Instead highly enough, they made such a difference to our day. Thank you so much for making our special day!!

Staff and the Home Care Team provided excellent support and assistance when Dad had to go into hospital and ensured that everything was in place for him on his return. They really did go above and beyond to ensure continuity for Dad and even went to visit him in hospital.

We (the family) are so grateful for this support. Without this, Dad would have to go into a Care Home.

We found that all members of staff were friendly, informed and efficient in meeting my sister's needs, giving her, and the family, welcome reassurance as she adjusted to being back at home.

Mum has really enjoyed having her carer visit each week. Trips out for a cup of tea, staying in and chatting with her company and also help shopping. Its been highlight of her week.

Something she really looks forward to. My step father has felt the benefit of having this for Mum.

As I live 2 hours away it has taken some pressure off too.

Homeinstead provide support one hour per day on four days per week to take my 90 year old father shopping, do some cleaning, cook some meals and make sure he is well. We have been very pleased with the service and have found the company helpful and willing to go the extra mile to meet my dad's particular needs.

The carers are all lovely to mum. As a family we are very happy with the level of care mum gets. Mum was a bit reluctant to get help showering but the carers helped her to accept the care and she now looks forward to their visits. They have all been so friendly to her.

I have no hesitation in recommending the company for the dignity, personal care and friendliness she was given.

Home Instead East Fife has been supporting my mother-in-law since February 2024. The level of support has far exceeded the expectations of my family and I. From the start, the overall service is highly professional. Every aspect is delivered exactly as promised. But most important are the carers. My mother-in-law deeply values the companionship and friendship they have all provided. This has made her very happy and contented. As a family, we are deeply grateful.

I have been my husband's carer for quite a number of years as he has quite a few health problems including heart and lung problems. Since December 2022 he was diagnosed with cancer of the liver and no treatment prescribed due to his heart and lung condition. My daughter felt I needed a break and found out about Home Instead. With their help of 4 hours a day over the 3 days I was away and arranging family support as well my husband was supported very adequately without him feeling any distress resulting in me being able to relax and make the most of the arrangements. Home Instead was an excellent service with a good understanding of the type of support needed to give my husband confidence in the staff and an enjoyable experience.

Home Instead Care

First class service from the ladies who come on a Thursday. After losing my wife, they have filled a gap to the highest standard.

Thanks.

We wouldn’t hesitate to return in the times ahead.