Home Instead (West Fife & Kinross)

Suite 4, Forth House, Burnside Business Court, North Road, Inverkeithing KY11 1NZ
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9.8 14 Reviews
  • Home Instead (West Fife & Kinross), Inverkeithing
Home Instead (West Fife & Kinross) gives people in the local community the care and support they want in the comfort of their own home.

Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of bed), household tasks such as preparing meals, dementia care, companionship, medication management, and assistance to attend appointments.

Live in care is also available. Home Instead offers presonalised home visits based on what people want including when they want to get up, eat meals, go out, or go to bed.
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Care Provided by Home Instead (West Fife & Kinross)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

We find it is beneficial to discuss the value of our service with a potential client at care consultation stage.
We offer hourly services and we endeavour to work within the budget people have set for their care services. This may include working within the assessed funding provided by the local authority.
Rates available for hourly care and live in care. Please telephone for more details.

Contact Home Instead (West Fife & Kinross) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Home Instead (West Fife & Kinross) to get a personalised quote.

Good to Know

Group/Owner

Home Instead (West Fife & Kinross) Reviews (14)

9.8

Home Instead (West Fife & Kinross) has a Review Score of 9.8 (9.802) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (West Fife & Kinross) has 14 reviews.

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Review from M P (Daughter of Client) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (West Fife & Kinross) have matched mum with really great carers. They go above and beyond to support mum with her needs and she looks forward to their visits.
All the staff, have been very responsive and the 6 month reviews are really useful to ensure mum is continuing to get the care
she needs.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)Thank you for taking the time to leave your review. Its lovely to hear that your Mum has such a good relationship with her Care Professionals and that their support is so appreciated.
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Review from M C (Client) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care professionals with Home Instead are like family. They are willing, friendly, kind and efficient and always professional. If I had any doubts before they have certainly calmed my nerves and have made me at ease with the care provided. Nothing is too much trouble. Not forgetting the talented
team in the office who are always at the end of the phone.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)Its so lovely to read that there is such a warm relationship between yourself and your Care Pros, and that the backup from the Office Team is always there. The Team will be delighted to learn of your comments
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Review from L K (Daughter of Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far found this company is providing a professional and personal service. Focus on meeting individual personal needs and requests.


Informative and inclusive with timely feedback following each home visit via an easy to navigate app.


The family feel comfortable and assured that the level of

service meets our current needs and if there were changes to the level of care required or concerns these would be discussed in a timely fashion.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)We always strive to ensure that our care is tailored specifically for each of our clients, so its good to hear that even at this early stage, this has been your experience. Thank you for your reveiw and for trusting us with the care of your loved one
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Review from H R (Friend of Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Easily organised rest bite Care for elderly friend to enable daily visits whilst I was on holiday for 2 weeks. This ensured someone visited each day offered hot drink, food and company for an hour each day.
We decided to continue this several days,a week, to support ongoing care needs.
All staff very
caring and respectful of my friends needs.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)Great to hear the service went so well for both of you and that your friend continue to benefit going forward. Many thanks for your kind words which I will pass on to the Inverkeithing Team
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Review from Douglas M (Son of Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad receives care twice a week, and I am genuinely delighted with the service. He enjoys attending and gets exactly what he needs. The care team demonstrates real compassion and commitment. What has impressed me most is how they have adapted to his evolving needs. Rather than maintaining a fixed
approach, they have genuinely responded to feedback and service preferences, adjusting their delivery accordingly. This flexibility shows they are genuinely listening and invested in providing the right support. I feel confident that my dad is in capable, caring hands.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)Thank you so much for your kind words. Our Care Plans are always viewed as live documents which are amended and added to as much as is appropriate, so its great to hear that this is proving to be so effective for your Dad As always, I will ensure your Dad's Care Professionals are made aware of your comments as we love to pass on congratulations to them
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Review from L H (Daughter of Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead continually strive to go over and above to help their clients. I can see such a difference with my mum.
The care and attention is second to none and treat my mum with the dignity she deserves. Thank you and well done.
Reply from Sandra Salvona, Business Development Manager at Home Instead (West Fife & Kinross)Thank you so much for taking the time to review our WEst Fife service. Its so encouragin to ehar tht your Mum has benefitted so much from the support she is receiving. We will be sure to pass on your comments to her Care Professionals as it alwasy means so much to them when they are recognised for what they do.
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Review from C K (Daughter of Client) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was recently diagnosed with early dementia at 88,you know things are changing but don't want to admit as her daughter you can't cope. I was at mums every day doing all the things she couldn't do but I knew I needed a day off .Home instead west Fife and Kinross were recommended to me by a care
home making that call was one of the hardest things I have ever done , the care manager was so lovely and understanding and made an appointment to come out and see us.The meeting went well and the team were so supportive and helpful I knew I had made the right decision. We set up a care plan for 1day a week to have carer come to give mum some companionship and make her a hot meal. Mum was a bit tearful at first and insisted she could manage herself but we are now 4month on and she has got to know the carers and looks forward to her "day off". What I like is new carers are introduced by the care manager, every one of the team have been excellent with mum she is well looked after thank you.
Reply from Sandra Salvona, Head of Business Growth at Home Instead (West Fife & Kinross)Thanks you so much for your kind words. We do appreciate how difficult it can be to make that first step, so its great to hear you felt supported from the outset. I will be sure to pass on your comments to the Care Professionals who support your Mum - it always makes their day to hear that a client ahs taken time to show their appreciation
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Review from S L (Daughter of Client) published on 5 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been reliable, friendly, flexible and helpful. They have developed a good relationship with mum who found the personal care element initially quite difficult to accept. It is easy to make adjustments to the package of care, as the office staff are efficient and thorough. They have been
very good at offering mum the support she needs in a supportive and gentle way.
The service is expensive but the service reflects the cost.
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Review from D R (Daughter of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum at 89 was very reluctant to receive any additional support despite significant and deteriorating mobility issues. The Home Instead West Fife team have been extremely patient and understanding in giving her the confidence to accept their help whilst allowing her to maintain a feeling of independence
which is so important to her. They are an amazing team who not only listen but genuinely understand the fears and anxieties of their clients. They also truly understand the difficulties of elderly care from the family's perspective. I would not hesitate to recommend Rachel and her team and feel very lucky to have them in our area.
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)Thank you so much for the wonderful review and the trust you've placed in our service. Best wishes from all the team at Home Instead West Fife and Kinross.
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Review from Norma S (Wife of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Home Instead on a regular basis for a couple of hours a week but occasionally for longer. The staff are always professional and courteous. They have tried to provide interesting activities for my husband. Senior staff always come along to introduce new staff members and find replacements where
needed.
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)Thank you so much for the lovely review. We look forward to assisting you in the future.
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Review from K M (Daughter of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Home Instead have made a huge difference to the lives of my parents. Initially we were looking for care for my Dad who had Dementia and was becoming more of a worry for my mum to manage on her own. The carers not only supported my Dad but were also there to help my Mum who was his
main carer. They supported with medication, housework, meals and companionship. Since my Dad was taken into hospital as his condition worsened, they have continued to provide valuable support to my Mum who enjoys their visits every day, their help with her own medication and jobs around the house that she now finds difficult herself. All staff take this role very seriously and thorough checks are in place to ensure medication is administered appropriately. The girls who visit always have time to chat and are genuinely interested in supporting Mum. I would highly recommend this company and their carers if you are looking for support for yourself or a family member in their own home.
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)On behalf of the team here at Home Instead West Fife and Kinross, thank you for the wonderful review of our service. We're delighted to support your mum and dad and to adapt our support to meet their needs. We look forward to continuing our services in the future.
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Review from A Q (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's wish is to stay at home so having had Home Instead recommended to us, we met up to discuss mum's needs. Wow! From the first meeting we have been blown away by the level of care that is provided for mum - started within a week of meeting. It's very clear that Every Single Person at Home Instead
West Fife & Kinross cares. Mum's team are incredible - just completely lovely in the way they talk to mum and look after her every need, with kindness, compassion, empathy and fun. Each member of mum's team has been matched with her and when we meet them at mum's, it's like having a friend round - we can't believe how lucky we are! It's so reassuring for us, as we don't live near mum so can't be there everyday. Knowing that she is clean, safe, comfortable and has stimulating company a few hours every day has been a weight off our shoulders. We cannot recommend Home Instead West Fife & Kinross highly enough.They really do go above and beyond the call of duty, thank you so much.
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)Thank you so much for your wonderful review. As a team we love the fact that your mum is able to stay living well in her own home. It is our pleasure to provide her with the right support which matches her needs.
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Review from J B (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (West Fife and Kinross) have continually provided amazing support and outstanding personal care to my dad over the last year enabling him to live safely at home. The carers have all been wonderful with dad. They are all lovely, kind, friendly, compassionate, patient, positive, fun, caring
and respectful of dad's wishes and dignity. They have all got to know dad, his interests and our family. Dad and I have really enjoyed getting to know the carers too. As well as daily care, I'm grateful that they can accompany dad to medical appointments.
The staff in the office have all been amazing, incredibly supportive, friendly, compassionate and nothing is too much trouble for them, even at short notice. Communication is excellent. I live a distance from dad, so Home Instead have provided peace of mind that dad is being well looked after. I can't thank Home Instead enough! I would definitely recommend Home Instead 100%! Thank you so much.
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)Thanks so much for such an amazing review. It is our pleasure to support your dad and the wider family. Every interaction is a joy!
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Review from K W (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead (West Fife and Kinross) have been absolutely wonderful in the care and support they have consistently provided my mum (and therefore also me!) over the last few years. Their input and services have allowed my mum to continue to live, happily and safely, in her own home. The care givers
have been fantastic, providing excellent personal care, as well as fun and stimulating companionship. The consistency has allowed my mum and I to get to know them and build great relationships. The team in the office have also been absolutely fantastic - lovely, friendly and supportive, and in my experience they always go the extra mile to provide help and support. Overall the whole Home Instead team have provided an extremely high level of service and care. They have always been very reliable and communicative, which is so important. Would 100% recommend! Thank you!
Reply from Rachel Doyle, Owner/Director at Home Instead (West Fife & Kinross)Thank you so much for your wonderful review of our service. It is a pleasure to support your mum so she can continue to live well in the comfort and familiar surroundings of her own home. Thanks again from the whole team at Home Instead West Fife and Kinross!
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Home Instead (West Fife & Kinross) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Home Instead (West Fife & Kinross) is calculated as follows: ( (80 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Fife & Kinross) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 22 Aug 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Excellent (6)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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Frequently Asked Questions about Home Instead (West Fife & Kinross)

How many Carers does Home Instead (West Fife & Kinross) employ?

Home Instead (West Fife & Kinross) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (West Fife & Kinross) to verify any information. View our terms and conditions. Home Instead (West Fife & Kinross) has an Enhanced Service - more info.