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Home Care Provider Owned by Home Instead in City of Edinburgh

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in City of Edinburgh

Only the locations & reviews in City of Edinburgh for Home Instead are showing below.

View the details of all 243 locations (with 11961 reviews) owned by Home Instead

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Home Instead Locations in City of Edinburgh (1)

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1 Home Care Provider owned by Home Instead in City of Edinburgh
Home Instead (Edinburgh)

Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB 

9.9 155 reviews
"Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they…"   Read all 155 reviews

Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love. Services include help with all the activities of daily living; nutritious meal preparation; assistance with… Read more about Home Instead (Edinburgh)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £36 / hour
  • Live-in Care from £1,800 / week
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Home Instead Reviews in City of Edinburgh (155)

9.6

Home Instead has a Group Review Score of 9.6 (9.640) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Edinburgh)

from S E (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful feedback and ratings, we know how important continuity is and will keep striving to get that right for you.
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Review of

Home Instead (Edinburgh)

from Fiona M (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes
due to annual or sick leave, etc.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful review. Continuity and communication are so important so delighted to hear they're both working well.
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Review of

Home Instead (Edinburgh)

from J C (Son of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and
we have no regrets.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for much for your wonderful 5 Star review, so pleased it's all working so well for you and your mother.
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Review of

Home Instead (Edinburgh)

from A S (Son of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
I'm pleased to hear you are happy with the level of our service and that we've been responsive to any concerns as we invest heavily in our office teams to make sure that's the case.
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Review of

Home Instead (Edinburgh)

from Kirsty D (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dementia-stricken Dad has been a client of Home Instead for about 15 months now. We could not be happier with the service both my Dad and our family get from the team.
Nothing is too much trouble. Dad's steady decline has been managed by his two care professionals with sensitivity and understanding.
The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him.
The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be.
We really are so happy we chose Home Instead for Dad's care
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Delighted to hear you are so happy you chose Home Instead for Dad's care.
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Review of

Home Instead (Edinburgh)

from Charlottte M (Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care with lovely caring people, which makes my life a lot easier! Will do anything I ask them to do.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
"lovely caring people" .. "will do anything" we're so pleased the service is working so well for you!
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Review of

Home Instead (Edinburgh)

from Alexander E (Husband of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all. The service has always been very efficient. All the staff that I have had dealings with have been very efficient and very approachable.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your wonderful feedback, it's great to hear you find us all very efficient and approachable.
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Review of

Home Instead (Edinburgh)

from A M (Wife of Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from Home Instead with attentive care and support.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
I'm delighted to be able to share this 5 Star review with our team, thank you!
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Review of

Home Instead (Edinburgh)

from B B (Daughter of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is difficult to put into words the difference that Home Instead have made to our lives. Mum's carer is quiet, calm, kind, patient and reliable.. She drinks her tea the way Mum drinks tea which helped form a bond at her first visit. She has gently supported Mum in her mealtime routine and sits and
eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum.
I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you for your amazing review, we're just delighted to read how big a difference the service is making to you and your Mum.
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Review of

Home Instead (Edinburgh)

from Heather B (Wife of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Homeinstead helps to give me some time away from my caring role knowing that my husband's needs are being met. I am able to relax whilst focussing on an activity which is totally different from my daily routine.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your amazing 5 Star Review and for letting us know how important the regular respite we provide is to you.
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Review of

Home Instead (Edinburgh)

from M C (Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, stimulating care from kind people. No complaints.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your review .. "excellent.. stimulating.. kind people" reading this is a great start to our day!
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Review of

Home Instead (Edinburgh)

from Julie A (Daughter of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two live-in care professionals for our Mum and stepfather, who stay with them for a fortnight each during the month. It's taken a bit of time to get into a rhythm with the two ladies but now we have a good system going and they are both very attentive and caring with them. This level of support
gives us, as a family, peace of mind in knowing that our parents are safe and happy. Thank you to the Home Instead office and to our two lovely carers!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks so much for your 5 Star Live-in review. Delighted to hear it's working so well, as you say it can take a wee while to get used to but knowing someone is on hand to help must be so reassuring…read more
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Review of

Home Instead (Edinburgh)

from A R (Son of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service is vital for my Mum as it provides companionship at a time when none of the family are around. Early evenings and weekends are where my Mum requires the service the most and I feel Hominstead have been very flexible with the times and days they provide the service. They have been punctual
and if something inadvertently comes up that delays one of them arrving they always contact me to let me know.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your lovely comments and review, flexibility and responsiveness are important aspect of the service we offer.
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Review of

Home Instead (Edinburgh)

from S G (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caregivers have a lovely friendly manner, and are sensitive to needs regarding medications, lotions, meals, dressing etc. They are very thoughtful and supportive, and can adapt companionship activities to the varying energy levels of the client eg walks, sitting in the garden or watching TV. Back up
by office staff is also very efficient and helpful.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks so much for all your wonderful feedback. We're delighted you're finding the service from our caregivers and office team is working so well.
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Review of

Home Instead (Edinburgh)

from Stuart M (Power of Attorney of Client) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Adult is very happy with the service he receives from Home Instead and seems to benefit from their visits which take place twice per week. He seems to get on well with both of the staff members who visit him.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks so much for your 5 Star Review in all categories!
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Review of

Home Instead (Edinburgh)

from Linda H (Daughter of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum really needs so much more help than I am able to provide but I feel very comfortable knowing she has home instead carers going in most days to help her shower and dress and take care of her medical needs
She enjoys seeing the carers very much and has adjusted to them very well
While the
care provided is expensive I think it's a price worth paying for her to be taken care of and to give me peace of mind. As her condition has declined I am seeking further assistance from hone instead to fill the gaps I think that says it all about the service she receives
Thank you for helping us both to all her carers we appreciate everything you do
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your feedback. As you've said, our service is so often about helping family practically and by giving reassurance; as well as supporting the person we visit.
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Review of

Home Instead (Edinburgh)

from Ruby E (Client) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged the services of Home Instead reluctantly after a fall, which made movement painful and difficult. I live alone, and have no close family nearby. From the start I found the staff helpful and empathetic to my needs. They were ready to listen to my concerns, and to give me time to decide how
best to arrange help and support that I could be comfortable with. I can truly say that I have enjoyed and benefitted from their help, and have recovered my strength and independence through their efforts. Thank you all.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Amazing! We're delighted to hear you're enjoying and benefitting from our help and regaining your independence.
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Review of

Home Instead (Edinburgh)

from S W (Solicitor of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have provided a fantastic service to many of our clients. They are prompt, flexible and quick to assist.
They keep very good care of our elderly clients and the administrative team are also easy to liaise with.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thanks for your kind comments and excellent ratings.
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Review of

Home Instead (Edinburgh)

from M B (Daughter of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead carers have been supporting my Mum (who has dementia) and Dad (Mum's primary carer) for about two years now. We have had a number of different carers coming in and they have all been lovely. They have provided empathetic and kind companionship for my Mum, enabling her to pursue as much
of her previous hobbies and interests as she is capable of. They have also given Mum excellent personal care. They help with the laundry, which takes a lot of the pressure and work off my Dad. All this has enabled my parents to continue living in their own home. The whole family is grateful and impressed by the standard of care provided.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
Thank you for your 5 Star review. We're so happy all this is enabling your parents to continue living in their own home.
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Review of

Home Instead (Edinburgh)

from Keith C (Son of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class in all departments. Without exception, all the staff are professional and extremely "caring", from back room to front line employees. I would have no hesitation in recommending Home Instead to all family and friends, and have done so.


If you are in a position where additional support

is required within your family, any doubts you might have about arranging quality care will be quickly quashed by those at Home Instead.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)
"First class in all departments" .. "no hesitation in recommending" - just amazing, thank you.
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Awards / Recognitions (9)

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