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Home Care Provider Owned by Home Instead in City of Edinburgh

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in City of Edinburgh

Only the locations & reviews in City of Edinburgh for Home Instead are showing below.

View the details of all 243 locations (with 12454 reviews) owned by Home Instead

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Home Instead Locations in City of Edinburgh (1)

1 Home Care Provider owned by Home Instead in City of Edinburgh
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Home Instead (Edinburgh)
Unit 22, Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB 
Top 20 homecare award certificate
9.9 166 reviews
Home Instead (Edinburgh), Edinburgh, City of Edinburgh
Top 20 homecare award certificate
"I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the…"   Read all 166 reviews
  • Visiting Care from £36 / hour
  • Live-in Care from £1,800 / week

Home Instead in Edinburgh helps its clients live well in the comfort of their own homes and to keep visiting the people and places they love. Services include help with all the activities of daily ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Home Instead Reviews in City of Edinburgh (166)

9.5

Home Instead has a Group Review Score of 9.5 (9.506) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Edinburgh)

from Alison C (Wife of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely delighted with the care provided to my family member by Home Instead. His carer is friendly and thoughtful and has made the adjustment to receiving personal care easy by his respectful attitude and consideration. Communication is very good and I feel happy to know that M. is safe and
happy. Thank you.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thank you for your amazing feedback, including that extending the service to include personal care is going so well.
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Review of

Home Instead (Edinburgh)

from David J (Son of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the service Jane and the team at Home Instead supply to my mum.
Great attention to detail and fast telephone response if any issues come up.
Lovely carers who my mum really appreciates.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Responsiveness if one of our key values so we're happy to see you mention this along with all the other wonderful feedback we'll pass on..
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Review of

Home Instead (Edinburgh)

from Heather C (Daughter of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide an excellent caring service. Our mother has been using the service for 18 months, she has early dementia and her carer is extremely considerate of her needs and helped her maintain her independence for as long as possible.


The service is really good at matching the carer with

the client and is very client focused. The communication with the family is excellent and mum is very fond of her carer. I have recommended home instead to friends.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your amazing feedback and for recommending us to friends.
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Review of

Home Instead (Edinburgh)

from Douglas A (Cousin of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a lot of faith in the service provided. Alison is great, and is invaluable to my cousin. Keeps in touch in emergency.
She gets on well with my cousin and really meets his needs and wishes. Lucky to have her!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)How lovely to read your comments and hear how much of a difference the service is making!
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Review of

Home Instead (Edinburgh)

from C W (Daughter of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has found the support from Home Instead (from Karolina) to be very helpful in enabling her to attend activities in the community as well as help with shopping. It is a boost for her morale and keeps her motivated. It is also very reassuring for us to know someone is there and that we can increase
care as needed. All the communications from HI are helpful and timely.
Thank you!
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful comments, as you say if needs be the service can be increased and it's great to know that's reassuring to you.
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Review of

Home Instead (Edinburgh)

from Rabia Q (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a truly positive experience working with this care agency to support my father. From the beginning, the team has shown professionalism, compassion, and genuine care. The carers treat him with dignity, patience, and kindness, and it is clear that they approach their work with both skill and
heart.


Communication with the office team has been excellent. They are responsive, organised, and always willing to listen and adapt when needed. Any questions or adjustments have been handled promptly and thoughtfully, which provides great reassurance to our family.


Caring for someone with ongoing and changing needs can be challenging, and having a dependable, empathetic team in place has made a significant difference to us. Knowing that my father is supported by people who are respectful and attentive gives us real peace of mind. We are very grateful for the support they provide and would confidently recommend their services.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)So pleased to read your review and hear how well everything is going, thank you.
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Review of

Home Instead (Edinburgh)

from Alexander D (Son of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Will to be a very valuable companion to my mother who welcomes, nay relies, on his weekly visits. Excellent service.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your review, we're happy to hear how much Mum gets from her visits.
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Review of

Home Instead (Edinburgh)

from K M (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care that Mum is receiving is excellent. All of the Home Instead carers take time to talk, empathise and maintain a kind and caring relationship. This goes above simply providing a level of 'domestic' cover but reaches out on a personal level.


Visits by the carers are looked forward

to and not simply endured.


The professionalism that the administrators provide is fantastic. As the care situation evolves they are always responsive and keen to accommodate and adapt to ensure continuity, which at this stage is key to a calm and caring environment.


Home Instead have allowed my Mum to keep living in the familiar surroundings of her home with comfort, compassion and above all else, dignity.

Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks, it's great to read Mum looks forward to her visits and that the care has adapted to her changing needs.
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Review of

Home Instead (Edinburgh)

from Y S (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were brilliant at finding and putting in place carers for my elderly father. The carers were superb, and very respectful. I always felt there was a great support team working in the office. Any questions were answered immediately and there was always a voice at the end of the phone.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your kind comments. We're delighted the service, including support to you from our office team is working so well.
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Review of

Home Instead (Edinburgh)

from S S (Daughter of Client) published on 7 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from Home Instead has been exceptional.
The carers have been extremely kind to mum and gone above and beyond to make her life better in sometimes very difficult circumstances. They visited her when she was in hospital which was a real lifeline for her to have someone to touch base with
when she was feeling very low. They have been great at suggesting things that she needed to help make things better at home and adapted once she had a social care package to doing more household chores and their companionship and reliability has been much appreciated.
The office staff have without exception been brilliant at keeping me informed of any issues and needs and the portal has provided great reassurance for me especially since I live so far away.
Everyone I have spoken to on the phone or through email has been so kind and understanding. I would not hesitate to recommend Home Instead for someone needing home care for their family and can't thank them enough.
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Review of

Home Instead (Edinburgh)

from Ann G (Daughter of Client) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been working with Home Instead for 3 years. I cannot say enough good things about them. All the carers have been wonderful, and are consistently kind, caring and receptive to my mum's needs. As I do not live close by, I really value knowing that my mum is in safe and reliable hands. The
daily log that I can see online is incredibly helpful, and the office has always been extremely responsive when I have needed to make changes.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your amazing feedback. The online portal is a great way to keep up with what's happening, particularly when you live afar.
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Review of

Home Instead (Edinburgh)

from Karen H (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a very positive experience with Home Instead for the six months that we have been using their services. The office staff are helpful, understanding and communicative. They respond immediately to changes in care needs and are a pleasure to deal with. We have also been very lucky with the
care professionals who have been allocated to assist my parents. They bring different skill sets which compliment each other and have demonstrated genuine care and compassion. Most importantly, they have made my parents totally at ease with their daily presence, for which I am very thankful.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your amazing review, so pleased all aspects of the service are working so well for you!
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Review of

Home Instead (Edinburgh)

from A M (Wife of Client) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used Home instead for the past 3 years and have had excellent service throughout this time
The carers are excellent, kind and caring and very attentive to my husbands needs assisting him with all the necessary assistance.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your wonderful review your feedback means so much to us!
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Review of

Home Instead (Edinburgh)

from K B (Husband of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We appreciate this very helpful, kind, efficient and thoughtful service which we have been very happy to receive for nearly a year now. It has made all the difference to daily life and we are most grateful. Thank you so much
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Delighted to hear our service is making such a difference to daily life. Thanks for your feedback.
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Review of

Home Instead (Edinburgh)

from Alison E (Relative of Client) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been supporting our family member for 18 months . We are very appreciative of the excellent and totally reliable service and support they provide. The team of regular carers enable continuity and reassurance. I know Martyn looks forward to the daily visits. Without this input he would
not manage daily living. i am also impressed by the professional standards of practice at the office and admin level and willingness to discuss ways to work and support .
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks so much for your AMAZING 5 STAR review it means so much to us to receive your feedback!
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Review of

Home Instead (Edinburgh)

from Caroline C (Sister of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care my brother is receiving from his carer from Home Instead. She knows instinctively what needs to be done.
As I live well over 100 miles away it is really good to know he is being looked after by someone who cares so much. He looks forward to her visits and enjoys the
time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.
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Review of

Home Instead (Edinburgh)

from S E (Daughter of Client) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent communication from the office and a willingness to be flexible. Although we have had a number of different carers overall they have all been extremely kind and helpful and the office has worked to maintain as much continuity as possible
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful feedback and ratings, we know how important continuity is and will keep striving to get that right for you.
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Review of

Home Instead (Edinburgh)

from Fiona M (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our main caregiver is excellent and very proactive. She has an excellent rapport with Mum. She manages to get through a bundle of work but also to engage with Mum. Continuity of the caregiver is important in keeping things in order. The back office team are helpful and keep me informed of any changes
due to annual or sick leave, etc.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for your wonderful review. Continuity and communication are so important so delighted to hear they're both working well.
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Review of

Home Instead (Edinburgh)

from J C (Son of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, our interaction with Home Instead has been positive and proactive. Care was taken to understand my mother's needs. My mother was hesitant at first, but she quickly warmed to the carers. Even with time in hospital Home Instead have been supportive. Home Instead was recommended to us, and
we have no regrets.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)Thanks for much for your wonderful 5 Star review, so pleased it's all working so well for you and your mother.
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Review of

Home Instead (Edinburgh)

from A S (Son of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of service provided by Home Instead. The carers are very kind and work well with my mother, who has dementia. Central office are very helpful. They answer the phone straight away and have always been responsive to my concerns.
Reply from Andrew Senew, Owner at Home Instead (Edinburgh)I'm pleased to hear you are happy with the level of our service and that we've been responsive to any concerns as we invest heavily in our office teams to make sure that's the case.
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Awards / Recognitions (9)

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