Home Care Provider Owned by Home Instead in City of Edinburgh

care as needed. All the communications from HI are helpful and timely.
Thank you!

heart.

Communication with the office team has been excellent. They are responsive, organised, and always willing to listen and adapt when needed. Any questions or adjustments have been handled promptly and thoughtfully, which provides great reassurance to our family.

Caring for someone with ongoing and changing needs can be challenging, and having a dependable, empathetic team in place has made a significant difference to us. Knowing that my father is supported by people who are respectful and attentive gives us real peace of mind. We are very grateful for the support they provide and would confidently recommend their services.

to and not simply endured.

The professionalism that the administrators provide is fantastic. As the care situation evolves they are always responsive and keen to accommodate and adapt to ensure continuity, which at this stage is key to a calm and caring environment.

Home Instead have allowed my Mum to keep living in the familiar surroundings of her home with comfort, compassion and above all else, dignity.

when she was feeling very low. They have been great at suggesting things that she needed to help make things better at home and adapted once she had a social care package to doing more household chores and their companionship and reliability has been much appreciated.
The office staff have without exception been brilliant at keeping me informed of any issues and needs and the portal has provided great reassurance for me especially since I live so far away.
Everyone I have spoken to on the phone or through email has been so kind and understanding. I would not hesitate to recommend Home Instead for someone needing home care for their family and can't thank them enough.

daily log that I can see online is incredibly helpful, and the office has always been extremely responsive when I have needed to make changes.

care professionals who have been allocated to assist my parents. They bring different skill sets which compliment each other and have demonstrated genuine care and compassion. Most importantly, they have made my parents totally at ease with their daily presence, for which I am very thankful.

not manage daily living. i am also impressed by the professional standards of practice at the office and admin level and willingness to discuss ways to work and support .

time when she is there. She always takes the trouble to sit down with him for a chat, encouraging some social interaction. As a family we are extremely grateful to her.

due to annual or sick leave, etc.

we have no regrets.

The continuity of having the same care professionals visiting Dad is hugely important to us. Dad needs that stability and having different people visiting daily would confuse and distress him.
The ease of contacting the team through a named contact (thank you Cara), is so reassuring for us. It isn't just my Dad that is cared for, it's me and my brother too. Service reviews are carried out regularly so we always know that the professionals in care can spot if there is something that can be added or adjusted to make Dads life as easy as it can be.
We really are so happy we chose Home Instead for Dad's care

eats with Mum. It seems like such a simple thing but to us it's huge. This support lifted the weight from my shoulders and improved our relationship with Mum.
I have given an excellent review for all areas. Some parts of the system have taken time to understand and finding a good fit can take time and a bit of trial and error.