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Home Care Providers Owned by Home Instead in Durham

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9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Durham

Only the locations & reviews in Durham for Home Instead are showing below.

View the details of all 242 locations (with 12303 reviews) owned by Home Instead

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Home Instead Locations in Durham (2)

2 Home Care Providers owned by Home Instead in Durham
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Home Instead (Durham)
23A Front Street, Framwellgate Moor, Durham DH1 5EJ 
Top 20 homecare award certificate
9.9 72 reviews
Home Instead (Durham), Durham, Durham
Top 20 homecare award certificate
"We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home. We have used Home…"   Read all 72 reviews

Home Instead Durham is highly-regarded in the community for high quality, award-winning and bespoke home care, supporting an independent and fulfilling lifestyle delivered through their unique and ... Read more

Care Provided
  • Visiting Care
  • Dementia
Home Instead (Darlington & Northallerton)
Lingfield House, Lingfield Point, Darlington DL1 1RW 
Top 20 homecare award certificate
9.7 67 reviews
Home Instead (Darlington & Northallerton), Darlington, Durham
Top 20 homecare award certificate
"Home Instead provided exactly the care and support we needed during the final weeks of mam's life. The manager was excellent: caring,…"   Read all 67 reviews
  • Visiting Care from £36.90 / hour
  • Live-in Care from £1,900 / week

Home Instead (Darlington) has an experienced team of professionals who are skilled in helping older people make the most of their daily lives, within the comfort of their own homes. They support ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Home Instead Reviews in Durham (139)

9.5

Home Instead has a Group Review Score of 9.5 (9.519) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Durham)

from V F (Daughter of Client) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my experience of Home Instead , who have provided invaluable care for my mum during her time in hospital, rehab and a nursing home. The level of professionalism and empathy shown by the whole team has exceeded our expectations and given us immense peace of mind throughout this
challenging time.
Karen, in her management role , has been nothing short of outstanding. She is consistently understanding, accommodating and genuinely caring. Her thoughtful approach has made organising care seem less. The carers Allie, Diane and Anne have each brought warmth and care to my mums life .Their kindness , patience, and gentle manner have made the world of difference . I wholeheartedly recommend Home Instead for anyone seeking dedicated , caring support for loved ones.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this wonderful review. It has been our pleasure to be part of your mum's hospital / rehab transition. This has provided our team with the opportunity to get to know her and build a relationship ready for her returning to her own home.
I will pass on your kind words to our Care Manager Karen and to your mum's team.
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Review of

Home Instead (Durham)

from E P (Friend of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a team of five who look out for 'our uncle/friend' in order to keep him safe and independent in his own home.
We have used Home Instead for almost a year now. We find the whole Home Instead team extremely helpful, very friendly and always ready to assist in anyway they can; this is across the
board from the carers, reception, administration to management. The staff are on the ball to any requests we make and any new instructions are passed onto the carers immediately. The carers are very friendly and helpful especially when he asks for help or assistance. We know our friend's problems can fluctuate, however, this week we have seen a big improvement. We feel this has been contributed to by the care and attention from Home Instead with regular meal times, medications on time, the company they are giving him and the activities in which he is partaking.
For us Home Instead have been amazing just knowing he is safe and being looked after and the relief this brings us.
Thank you
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you all so much for this review, it is our absolute pleasure to support D and I am pleased to hear that the care provided brings you all reassurance that he is safe at home.
Thank you all too as a group of friends and family for what you do to support D yourselves. You provide him with love, support, guidance, social stimulation and friendship and that makes a massive difference in his life.
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Review of

Home Instead (Durham)

from M R (Daughter of Client) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support was second to none, attention to detail from initial visit to last visit was exemplary. Nothing was a problem or issue. Carers took the time to talk with mam and get to know her, but also enjoyed a laugh along the way. First class service and care delivered on every level. Have
no hesitation in recommending Home Instead.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thankyou so much for your kind words. It was our pleasure to support your mum at home and I am pleased to hear she enjoyed a laugh with her team! We wish her all the best in her new home.
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Review of

Home Instead (Durham)

from Jane M (Next of Kin) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used home Instead to help with our father's care at our home for over a year now. Dad had a life changing stroke and uses a hoist for transfers and has multiple health complaints, including vascular dementia.
Home Instead have a small team that Dad and our family now know well. Any new staff
are introduced individually and come with a member of the management team on their first visit or if a change is implemented in Dads care then again each member would have to go through this with a member of the management team so everyone happy and confident with the task.
Karen has managed Dads care and is approachable and efficient and safe.
All the carers who have provided care for Dad are polite,kind and professional - which are essential qualities when treating patients with dignity in their own home. Without Home Instead's involvement our father would have needed to go into a nursing home which we are so grateful to avoid. Thank you
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this positive review. It is our pleasure to support your dad to remain in your family home.
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Review of

Home Instead (Darlington & Northallerton)

from R M (Daughter of Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided exactly the care and support we needed during the final weeks of mam's life. The manager was excellent: caring, responsive and very professional. We had a smile, a devoted team of carers who provided exceptional care in difficult circumstances. What was very important to us was
that it was always the same small group of staff with whom we could build a close and trusting relationship. Their dedication was outstanding. The manager set the standard, and the staff team showed compassion and a desire to do the very best they could in caring for our mother. We could not have asked for more.
Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)It was a privilege to support your mam at such a difficult time for you all. Thank you for your lovely comments - it means so much to everyone here.
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Review of

Home Instead (Durham)

from L C (Wife of Client) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family circumstances had changed - suddenly, I needed help with personal care for my husband. I'd been here before many years ago with my mother. The experience had taught me a lot. I learnt the essentials needed - reliability, reassurance, continuity, commitment & people who really cared about
their client and the home carer!
I was lucky to find them all at Home Instead, Durham. Real life savers who provided second to none service. The family app was handy too!
Recommend without reservation. My once proud and very active husband was treated with such dignity until the very end.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thankyou for this heart wearing review. I am pleased we were able to respond to your husband's changing needs and adapt the service we offered so quickly. I will pass on your lovely comments to the Care Professionals involved.
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Review of

Home Instead (Darlington & Northallerton)

from M E (Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only been with this provider for a month but I am very pleased that I chose them. I have been allocated two carers who are professional and caring, with lovely personalities. On their first visit they were introduced to me by the manager, which was very helpful. Every visit starts at exactly
the time I requested, which is very important to me. This consistency of both carers and visit times is a great support to me.
Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)Thank you for your review - we are so pleased it is going so well for you.
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Review of

Home Instead (Durham)

from Theresa M (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been using Home Instead for about 5 years and I have no hesitation in recommending the management and team for their wonderful care. Alas Mum has now become very unwell and has to be admitted to a Nursing Home.
From the very start we, the family and Mum, felt that Helen really took on board
all that we told her about Mum her interests, likes and dislikes in a very kind and proffesional way. The staff were certainly matched up to her interests ; country pursuits, reading, art and travel. As Mum became less able to hear and see well the staff were very patient and mindful of her changing requirements. We are so disappointed that Mum has been unable to continue to be cared for at home by Home Instead. They really are a wonderful , caring organisation.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you much Theresa for this wonderful review. It was our pleasure to support your mum at home over the past 5 years and get to know her so well. We really appreciate your feedback on the service we provided.
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Review of

Home Instead (Durham)

from T M (Son of Client) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provides an exceptional home care service. Their management, admin and care staff all always provide prompt, professional, effective, flexible and above all caring service.
Home Instead will always go the extra mile and will do their level best to accommodate your needs.
I have no hesitation
in recommending them - 5 star service.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this review, we very much value your feedback.
I am so pleased your mum has had a great experience from Home Instead Durham.
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Review of

Home Instead (Darlington & Northallerton)

from A L (Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 3 years I've lived up here in Darlington, I've used
1. This service, it is expensive but on the whole a very good quality there as in all these services there are a few not what is needed.
2. The price has risen. They added in the mileage costs, and it's also in the hours visited, part
of an hour is deducted as travel. A 50-minute 'hour' for 'help', I did try managing on only 3 visits a week, but after a recent hospital visit and my health giving no more problems, are had to increase my help.
3. I hear from other residents who use other agencies that are just as good and much more reasonable.
Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)We are very grateful for your review and for giving us 5 stars across all areas. We are also grateful for your comments. We provide the best quality service - this includes scheduled travel time for our Care Professionals on top of the visit time and so we never rush visits and never cut them short - this is so important to ensure you get the quality service you expect from Home Instead. Unlike some care providers, we pay our Care Professionals for travel time between clients - we believe in treating our team fairly as we know you would want us to - and we charge just a contribution towards this as a travel supplement to ensure the best service possible. We provide a bespoke service including a 24 hour helpline, Care Professionals always matched with clients (so you always know who is visiting), no rushed visits (minimum 1 hour visits) and regular service and quality reviews. It's a privilege to provide great care and support when you need it most. Thank you again.
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Review of

Home Instead (Darlington & Northallerton)

from Janet T (Sister of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had care from Home Instead for over 3 years before going into residential care recently. The care was always first class, with the same care professional for most of that time. She continued to support my sister over the transition period from living at home to settling into residential care.
The office team were always extremely helpful, supporting the family as a whole, not just the client, and responding quickly to any issues that arose. Wouldn't hesitate to recommend.
Reply from Robbie Jones, Director at Home Instead (Darlington & Northallerton)Thank you so much for your review and we are so pleased we could support your sister at home and with the transition into residential care.
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Review of

Home Instead (Durham)

from Sharon R (Daughter of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls that mam has are so kind, caring and very professional, they go above and beyond to make mam happy. I personally find the time mam spends with them gives me peace of mind that she is in very safe hands.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this lovely review. The team love supporting your mam and it's great to hear that it gives you peace of mind.
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Review of

Home Instead (Darlington & Northallerton)

from Sue G (Daughter of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was reluctant to accept help from a care professional, but after careful introduction with the care manager of Home Instead, she is very happy. The care professional has been matched carefully to my mum's needs, personality and even grew up in the area where my mum lives, so they have a lot in
common and have become friends very quickly. The care professional is very efficient and happy to do whatever she is asked to do. We have just had a review of the service provision after only two months, and great care is taken to make sure mum's care plan continues to meet her needs.
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Review of

Home Instead (Durham)

from A W (Daughter of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Home Instead for several years now, first with Dad, then subsequently with Mam, and in our experience, they have been second to none. The genuine care and support my parents received has been heartwarming, and this has extended to the support we as a family feel we have had too. Everyone
has become part of our family and without this, we would not have been able to keep Mam in her own home for so long. Sadly, Dad passed away, and now Mam has moved into a care facility and the saddest part of this is that Mam (and all of us) will miss everyone very much. A big thank you to all and a high recommendation to anyone deciding on care in the future.
Reply from Helen Armstrong, Operational Manager at Home Instead (Durham)Thank you so much for this heart warming review. It has been our pleasure to support your parents and to get to know you as a family too. We are pleased to hear your mum has settled into her new home so well and wish her all the very best. Thank you so much for choosing Home Instead Durham.
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Review of

Home Instead (Durham)

from N M (Daughter of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not of done any better. Fabulous care and attention to mam. All staff from office to carers very accommodating and friendly and patient with mam dispute her being challenging at times. The family portal is excellent too.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this lovely review. It has been our pleasure getting to know and supporting your mum. We hope she has settled well in her new home.
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Review of

Home Instead (Durham)

from Tracy W (Granddaughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the service of Home Instead Durham for over 4 years. Unfortunately my nana now requires 24/7 care so has had to go into a Care Home. It is due to the staff at Home Instead we have been able to keep my Nana in her home for so long.
The management at Home Instead have always tried
to ensure the same care givers are timetabled to Nana, this is despite her needs changing over the years. This has allowed for an amazing relationship to be built up.
The care and support given to nana over the years has always been outstanding, not only did they do her jobs, personal care and take her shopping, they provided daily companionship to her while family had to work.
As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this lovely review. It has been our absolute pleasure to support your nana in her own home over the past 4 years.
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Review of

Home Instead (Durham)

from Josephine L (Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers have worked hard and have helped me to see that I can go forward. Needed help to realise a purpose in my life. They helped me cope and raised my spirits by their caring and progressive attitude to my situation. When returning from hospital, they worked so hard for me and with me. My thanks
to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this review and for choosing Home Instead Durham. It is heartwarming to hear how much our team have made a difference in your life.
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Review of

Home Instead (Durham)

from K W (Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very good experience of 4 years with Home Instead. Their carers are very capable, responsible, and very nice people.
Reply from Helen Armstrong, Care Manager at Home Instead (Durham)Thank you so much for this review. It has been our pleasure to support you over the past 4 years.
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Review of

Home Instead (Durham)

from J C (Daughter of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Home Instead is truly superb. Every aspect from communication with the management team to the care given to my mum has been excellent. My mum's needs have changed over the past year and the increased level of care has been very much the result of joint discussions with the team,
including things noticed by the carers in the home. The care has enabled mum to stay in her own home which is what she wants. As a family we are reassured that she has daily contact with skilled staff who understand her needs. Mum loves their company and looks forward to the visits. The team are really responsive too, replying promptly to any emails, adjusting the care as needed. Basically nothing is too much trouble. They are invested in mum, wanting her to be comfortable and happy. I cannot recommend Home Instead, Durham highly enough. A brilliant service all round.
Reply from Trudi Jameson, Owner/Director at Home Instead (Durham)Thank you so much for your review, it's a pleasure to support your mum and we will pass these kind words on to the ladies involved.
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Review of

Home Instead (Darlington & Northallerton)

from Deborah M (Daughter-in-law of Client) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All three cares have been eager to help with tasks. They are friendly and chatty and very well-suited to their roles. I feel very safe for them to be in my home.
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Awards / Recognitions (9)

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