Home Care Providers Owned by Home Instead in Durham

of an hour is deducted as travel. A 50-minute 'hour' for 'help', I did try managing on only 3 visits a week, but after a recent hospital visit and my health giving no more problems, are had to increase my help.
3. I hear from other residents who use other agencies that are just as good and much more reasonable.

The office team were always extremely helpful, supporting the family as a whole, not just the client, and responding quickly to any issues that arose. Wouldn't hesitate to recommend.

common and have become friends very quickly. The care professional is very efficient and happy to do whatever she is asked to do. We have just had a review of the service provision after only two months, and great care is taken to make sure mum's care plan continues to meet her needs.

has become part of our family and without this, we would not have been able to keep Mam in her own home for so long. Sadly, Dad passed away, and now Mam has moved into a care facility and the saddest part of this is that Mam (and all of us) will miss everyone very much. A big thank you to all and a high recommendation to anyone deciding on care in the future.

to ensure the same care givers are timetabled to Nana, this is despite her needs changing over the years. This has allowed for an amazing relationship to be built up.
The care and support given to nana over the years has always been outstanding, not only did they do her jobs, personal care and take her shopping, they provided daily companionship to her while family had to work.
As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.

to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.

including things noticed by the carers in the home. The care has enabled mum to stay in her own home which is what she wants. As a family we are reassured that she has daily contact with skilled staff who understand her needs. Mum loves their company and looks forward to the visits. The team are really responsive too, replying promptly to any emails, adjusting the care as needed. Basically nothing is too much trouble. They are invested in mum, wanting her to be comfortable and happy. I cannot recommend Home Instead, Durham highly enough. A brilliant service all round.

after voicing our concerns that she had been very independent and would be reluctant to accept outside help.
The carers were in place within a week of Mum's homecoming which was exactly as promised.
The team are lovely all very caring and professional and above all treat Mum with dignity. They take an active interest in Mum's well-being and have a lot of laughs with her along the way.
Members of the Management team have undertaken roles as carers for Mum which has impressed us too.
All have helped her through a difficult period of necessary change and we are grateful for the support they have shown my brother and I too.
We would have no hesitation in recommending Home Instead Darlington!

that have improved her ease of transfers.
The service is very friendly and personal. My mother looks forward to visits as the carers provide so much more than just meeting her personal care needs as they also provide companionship and genuinely care for her. I can't recommend Home Instead Durham highly enough.

I needed to speak to them to make changes to her care and had my mother-in-law's circumstances stayed the same we would have still been using their services.
I can't thank the team enough, you gave us peace of mind when we couldn't pop in, and having your support was a godsend to us.

visit a social group for both myself and mam. I feel this was above and beyond expectations, thank you.

perceptive, empathetic and professional. The manager dispelled all the concerns we had about employing carers. The three carers the manager matched to my mother all bonded rapidly with mum and were compassionate, warm and capable in caring for her. Mum wished the team could have relocated with her! I have no reservations in recommending the Home Instead Darlington branch.

needed and was able to give staff extra remaining if required. The caregivers who came were all compassionate, caring, professional and proficient in their work. They all looked after my husband in an exemplary way. Since my husband died all the lovely people now look after me for which I am truly grateful.

me get up and shower. Having my hair dried was an added bonus. Some of the carers in particular were extra caring and thoughtful and very hardworking.