Home Care Providers Owned by Home Instead in Durham

We have had 3 carers over the last month and have no complaints. Dennis has received excellent service, and they are cooking him breakfasts instead of just cereal, which he was getting from previous carers. They also keep the house clean and make sure he has plenty of coal for the day. They also leave him with lunch and plenty of drinks to last the day. They also arrive on time every visit, and we get a full hour.

My parents are both 87. My dad has dementia, and my mum is physically very frail. They have been together since they were 14 years old, and all they wanted to do was stay together in their own home. This seemed impossible until we contacted Home Instead. Mum and Dad are treated with kindness, patience and the utmost respect. They are well cared for, and Home Instead are considerate of the fact that my sister and I both work. Nothing is too much, and my parents remain happy and content in their own home.

My mam and dad were struggling and reluctant to let strangers into their home. Home Instead was the best choice I have ever made, They were very professional and friendly and soon put my parents at ease. The carer team were fantastic and always went the extra mile to make sure my parents needs were met. When they returned from hospital, head office contacted me to arrange for OH assessment for extra equipment. Home Instead were worth every penny and I will always highly recommend them for their high standards of professional care they provided. Thank you!

Karen, in her management role , has been nothing short of outstanding. She is consistently understanding, accommodating and genuinely caring. Her thoughtful approach has made organising care seem less. The carers Allie, Diane and Anne have each brought warmth and care to my mums life .Their kindness , patience, and gentle manner have made the world of difference . I wholeheartedly recommend Home Instead for anyone seeking dedicated , caring support for loved ones.

Thank you

The care and support was second to none, attention to detail from initial visit to last visit was exemplary. Nothing was a problem or issue. Carers took the time to talk with mam and get to know her, but also enjoyed a laugh along the way. First class service and care delivered on every level. Have no hesitation in recommending Home Instead.

All the carers who have provided care for Dad are polite,kind and professional - which are essential qualities when treating patients with dignity in their own home. Without Home Instead's involvement our father would have needed to go into a nursing home which we are so grateful to avoid. Thank you

Home Instead provided exactly the care and support we needed during the final weeks of mam's life. The manager was excellent: caring, responsive and very professional. We had a smile, a devoted team of carers who provided exceptional care in difficult circumstances. What was very important to us was that it was always the same small group of staff with whom we could build a close and trusting relationship. Their dedication was outstanding. The manager set the standard, and the staff team showed compassion and a desire to do the very best they could in caring for our mother. We could not have asked for more.

Recommend without reservation. My once proud and very active husband was treated with such dignity until the very end.

I have only been with this provider for a month but I am very pleased that I chose them. I have been allocated two carers who are professional and caring, with lovely personalities. On their first visit they were introduced to me by the manager, which was very helpful. Every visit starts at exactly the time I requested, which is very important to me. This consistency of both carers and visit times is a great support to me.

From the very start we, the family and Mum, felt that Helen really took on board all that we told her about Mum her interests, likes and dislikes in a very kind and proffesional way. The staff were certainly matched up to her interests ; country pursuits, reading, art and travel. As Mum became less able to hear and see well the staff were very patient and mindful of her changing requirements. We are so disappointed that Mum has been unable to continue to be cared for at home by Home Instead. They really are a wonderful , caring organisation.

I have no hesitation in recommending them - 5 star service.

3. I hear from other residents who use other agencies that are just as good and much more reasonable.

My sister had care from Home Instead for over 3 years before going into residential care recently. The care was always first class, with the same care professional for most of that time. She continued to support my sister over the transition period from living at home to settling into residential care. The office team were always extremely helpful, supporting the family as a whole, not just the client, and responding quickly to any issues that arose. Wouldn't hesitate to recommend.

The girls that mam has are so kind, caring and very professional, they go above and beyond to make mam happy. I personally find the time mam spends with them gives me peace of mind that she is in very safe hands.

My mum was reluctant to accept help from a care professional, but after careful introduction with the care manager of Home Instead, she is very happy. The care professional has been matched carefully to my mum's needs, personality and even grew up in the area where my mum lives, so they have a lot in common and have become friends very quickly. The care professional is very efficient and happy to do whatever she is asked to do. We have just had a review of the service provision after only two months, and great care is taken to make sure mum's care plan continues to meet her needs.

We have used Home Instead for several years now, first with Dad, then subsequently with Mam, and in our experience, they have been second to none. The genuine care and support my parents received has been heartwarming, and this has extended to the support we as a family feel we have had too. Everyone has become part of our family and without this, we would not have been able to keep Mam in her own home for so long. Sadly, Dad passed away, and now Mam has moved into a care facility and the saddest part of this is that Mam (and all of us) will miss everyone very much. A big thank you to all and a high recommendation to anyone deciding on care in the future.

Could not of done any better. Fabulous care and attention to mam. All staff from office to carers very accommodating and friendly and patient with mam dispute her being challenging at times. The family portal is excellent too.

As a family we couldn't recommend Home Instead more highly - they are an outstanding company who really do care about their clients individual needs. Thank you.

My carers have worked hard and have helped me to see that I can go forward. Needed help to realise a purpose in my life. They helped me cope and raised my spirits by their caring and progressive attitude to my situation. When returning from hospital, they worked so hard for me and with me. My thanks to my group of carers and the office staff at Home Instead. 20 out of 10 for caring and for helping to encourage me. Love to you all.