Home Instead in Worcestershire | 3 Home Care Providers

Review of
Home Instead (Worcester)
from Brian L (Client) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been very favourably impressed with the professional help given to me and my wife previously. This has been over a period of seven years.
We have had no cause for complaint, quite the opposite in fact.
I would and do recommend your organisation to others. Thank you.

Reply from Katherine Lee, Care Manager at Home Instead (Worcester)

Thank you so much for your kind words Brian, they are very much appreciated by everyone here at Home Instead Worcester.

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Review of
Home Instead (Kidderminster)
from V G (Granddaughter of Client) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Can not fault the care given by Home Instead. The staff are friendly and caring to my family member. They treat him with respect and dignity at all times.
They are well trained, keep him clean, and give him his medication, which is a big help to the family.
They prepare food and always leave the property

clean and tidy.
Good work team.

Reply from Karen Robinson, Registered Manager at Home Instead (Kidderminster)

Thank you so much for your lovely feedback. Were delighted to hear that youre so happy with the care and support your family member is receiving. Treating every client with dignity, respect, and…read more

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Review of
Home Instead (Worcester)
from L B (Client) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

I am highly satisfied with the girls that come in to do lots of jobs that I'm not able to manage due to my COPD also the office staff are friendly & approchable.

Reply from Sophie Jones, Registered Manager at Home Instead (Worcester)

It's so wonderful to hear that you're highly satisfied with our services! Thank you for taking the time to share your lovely feedback.It means a lot to us that our staff's friendly and approachable…read more

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Review of
Home Instead (Redditch and Bromsgrove)
from D S (Son-in-law of Client) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

We found, as a family, the level of care from the care professionals was second to none. Each of the carers we have met has shown a level of care and professionalism.
Whenever we have had to contact the main office, we have been answered promptly and professionally. We have always felt we can speak

to Home Instead to answer any queries or air any issues.

Reply from Lianne Mccarthy, Registered Manager at Home Instead (Redditch and Bromsgrove)

Thank you so much for these lovely words. Looking after your mom has been a pleasure.

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Review of
Home Instead (Kidderminster)
from L G (Daughter of Client) published on 10 April 2025 Submitted via Website • Report

Overall Experience

Thank you very much to all for assistance with Pa in morning get up routine Oct 2024 to Mar 2025; following dementia diagnosis help was required to keep him at home for as long as possible; professional staff, complete dignity with care during visits; staff bought a smile to father's face he enjoyed

the morning chat; if challenges for visits due to bad weather, staff illness or car issues communication was efficient so we knew what was happening; we were kept updated. Last minute ad-hoc visit requests were greatly appreciated, fulfilled demonstrating flexibility where possible. This is the second time of using these care services, we had excellent service for my late Ma from Sep 2022 to Feb 2023, hence used the services for a second time. As a family if we were not satisfied for our late mother we would not have gone back to use. Thank you so much to all the Team; people working in care industry are 100% un-sung heroes and hugely under rated by some in society for what they do.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for such a lovely review. It was an absolute privilege and a true pleasure to care for both of your parents. Providing high-quality care is something we hold very close to our…read more

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Review of
Home Instead (Kidderminster)
from H S (Daughter of Client) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Having previously been with two agencies, Home Instead came as a total relief!
Management was efficient, professional, responsive and helpful.
Carers were kind, thoughtful, professional and caring.
Thank you!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from John S (Client) published on 22 January 2025 Submitted via Website • Report

Overall Experience

Home Instead came to me via a recommendation by a friend and neighbour.
The purpose of the service was to get me through the critical six weeks after discharge from hospital after a heart bypass operation. This included the task of assisting with the fitting of embolism stockings (a difficult and

tiresome task) and encouraging exercise which became more intense as time progresses.
The ladies who formed the team who took care of this challenge were all professional in their attitude towards the task. Just as importantly they were friendly and eager to help. I was willingly accompanied on daily walks that built my endurance. To a point where by the end of the period we were filling the contracted time each day with Heart Foundation exercises and walks of over two miles at a rate of over three miles per hour. This has allowed me to build on the stamina achieved by exceeding the distance and duration achieved.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from Tim M (Son of Client) published on 29 November 2024 Submitted via Website • Report

Overall Experience

We are absolutely delighted with the team at Home Instead (Kidderminster) - professional, reliable, caring, and great to talk to with very sound advice - they were recommended to us and we now strongly recommend them to others!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from Pauline W (Client) published on 6 November 2024 Submitted via Postal Card • Report

Overall Experience

Efficient, pleasant experience, reassuring.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for taking the time to complete our review card, your views are very important to us. We are extremely pleased that you are happy with the service that we provide for you. Thank you…read more

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Review of
Home Instead (Kidderminster)
from Kate O (Daughter of Client) published on 31 October 2024 Submitted via Website • Report

Overall Experience

We started our Home Instead carer visits five weeks ago. Several things impressed the family: how well organised and professional this company is, including the effective way they communicate and manage what their carers do, in order to meet the individual needs of the client. In my mother's case, we

began with a mix of morning and occasional evening visits. Our primary aim was to ensure my mother could keep her dignity and personal hygiene, despite the ravages of Alzheimer's. A daily shower or full body wash was top of our list. It soon became obvious that an evening shower would not work for Mummy. No problem! Within a week the schedule had been adjusted, and has worked well ever since. As for the carers themselves, they are simply wonderful people doing a really important job. All have been quick to learn, willing to help, even to go above and beyond, smiley and unfailingly kind and positive. I'm grateful to the carer who was quick to spot an incipient UTI, twice.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for such a wonderful review of the care that we provide for your loved one, this means so much to us all, we always endeavour to do the very best we can for our clients and we have…read more

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Review of
Home Instead (Worcester)
from R S (Client) published on 29 October 2024 Submitted via Postal Card • Report

Overall Experience

I find it difficult to put into words the depth of my gratitude to the whole Home Instead team. They do their best to match carers to clients and in our case this succeeded brilliantly. The 2 live-in carers show care and compassion in the most amazing way, coping with the inevitable ups and downs of

end of life care for my husband wonderfully and beyond my expectations. They and other staff who supported them so well enabled my late husband spend the last year of his life at home in peace and comfort. I now have great companionship three mornings a week by 2 delightful ladies who help me with overcoming the problem of limited mobility and take me out to shop or to appointments. Thank you Home Instead.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

We are truly touched by your kind words and are grateful to hear that our team were able to provide the care and support you and your husband needed during such a difficult time. It's wonderful to…read more

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Review of
Home Instead (Worcester)
from Colin H (Client) published on 18 October 2024 Submitted via Postal Card • Report

Overall Experience

Very pleased with the staff that come and look forward to their visits. On arrival, they like to get on with the list of jobs I have prepared and do so with enthusiasm. They are friendly and professional and don't seem to mind what one asks. They will check that I am taking my medicines and that the

food in the fridge freezer is in date, throwing away anything out of date They will change beds and put sheets and duvet covers in the washing machine and wash kitchen floors and bathroom floors and clean worktops. Occasionally they have cooked lunch for me when I have overslept or been late from shopping. At the end of their stay, I like them to leave 20 minutes for a cup of tea or coffee and biscuits as I like to chat. Tuesday afternoon is an important time in my week.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

Thank you for such wonderful feedback, it is great that the Care Professionals are making such a difference and that you are enjoying your Tuesdays.

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Review of
Home Instead (Worcester)
from S B (Client) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Great care company. Look after me very well.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your kind comments! I truly appreciate your feedback. It's wonderful to hear that you feel well taken care of.

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Review of
Home Instead (Worcester)
from C T (Client) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Very happy with Home Instead and my carer.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for your wonderful comments! We're thrilled to hear that you're happy with Home Instead and your carer.

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Review of
Home Instead (Worcester)
from Heather B (Client) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

It was very good. A particular member of staff went over everything thoroughly. Bath routine, dressing, etc. Checked whether I needed extra help.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your fantastic feedback! It's great to hear that you had such a positive experience, especially with the thorough support from our staff member. It's wonderful to know they took…read more

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Review of
Home Instead (Worcester)
from A C (Daughter of Client) published on 20 August 2024 Submitted via Website • Report

Overall Experience

Just completed another regular service review with Home Instead. They deliver high-quality care, most importantly with a regular group of carers, which gives my Mum and I great peace of mind. They manage additional service requests confidently and provide a reliable all-around service from carers to

schedulers and the client team.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

We're delighted to hear that your Care Professionals have been able to provide both you and your mum with peace of mind. Thank you for the feedback.

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Review of
Home Instead (Worcester)
from S D (Son of Client) published on 5 August 2024 Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic!

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for your positive feedback on the service we provide.

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Review of
Home Instead (Worcester)
from J J (Son of Client) published on 15 July 2024 Submitted via Postal Card • Report

Overall Experience

The service provided by Home Instead has been excellent. The carers have all been friendly and professional. The management has also been excellent. They have always responded quickly and efficiently. My mother has dementia and the visits from the carers are essential to her day. She gets a great deal

from them overall Home Instead of just what you want from a care company.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you are pleased with the service provided by Home Instead. Your kind words about our Care…read more

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Review of
Home Instead (Worcester)
from C P (Wife of Client) published on 30 May 2024 Submitted via Website • Report

Overall Experience

We applied to Home Instead to see if they could provide pre and post-surgery care for my husband. We have both been extremely pleased with the quality of care provided by the carers, the calm and capable way in which they adapted to the changing needs, tactfully suggested solutions to problems and engaged

with us both with good humour and friendliness.
Following a serious accident my mother received care over a number of years from different care companies up to the time she died. This recent experience for my husband ranks right up at the top with the absolute best of these.
Sincere thanks also to the administrative staff who have been extremely pleasant friendly and helpful throughout.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your wonderful feedback. We are delighted to hear that you and your husband have been extremely pleased with the quality of care provided by our care professionals. We are also…read more

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Review of
Home Instead (Worcester)
from Richard D (Son of Client) published on 14 May 2024 Submitted via Website • Report

Overall Experience

My mother has been receiving care from the Home Instead team since January and the experience has been everything that she and my brother and I could have hoped for. I would go as far as to say that it has exceeded our expectations.
Each of the carers who visit her are truly friendly and compassionate,

attentive to her every need and wishes, amd with an unobtrusive level of professionalism that ensures she gets the care she needs.
From my perspective, the level of communication and proactive action from Home Instead, which is essential but often difficult to achieve in practice, goes beyond what I would have expected.
I am so reassured and gratified to know that my mother is in such safe and caring hands. And that she is really happy and looks forward to the visits from her new friends.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for taking the time to share your experience with Home Instead. We are incredibly grateful for your kind words and thrilled to hear that your mother's care has exceeded your…read more

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Home Care Providers Owned by Home Instead in Worcestershire

Home Instead Locations in Worcestershire (3)

Home Instead Reviews in Worcestershire (153)

Home Instead (Worcester)

Home Instead (Kidderminster)

Home Instead (Worcester)

Home Instead (Redditch and Bromsgrove)

Home Instead (Kidderminster)

Home Instead (Kidderminster)

Home Instead (Kidderminster)

Home Instead (Kidderminster)

Home Instead (Kidderminster)

Home Instead (Kidderminster)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Home Instead (Worcester)

Awards / Recognitions (9)

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