"All the Home Instead staff provided excellent care and were endlessly patient with my mother-in-law and helped her enormously during her..."Read all 114 reviews
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance... Read more
Care Provided
"Highly recommend Home Instead carers. My elderly aunt initially battled against having carers in her home but once she established a..."Read all 47 reviews
Home Instead (Knowsley and Liverpool East) aims to provide high quality care to people in their own homes. The care team is recruited and personally trained by the manager, who then matches care workers... Read more
Care Provided
"Home Instead have been excellent with my requests and the care staff are caring, understanding, friendly, warm and attentive to my Mum. Mum..."Read all 35 reviews
Home Instead Liverpool Central & North provides premium quality home care, companionship and support for adults of varying needs. With visits lasting at least an hour and at times determined by the... Read more
Care Provided
"Highly recommend the care and support provided from Home Instead. They do everything correctly and assessed my mum's needs fully with a..."Read all 45 reviews
At Home has been proudly providing expert home care to the St Helens community for over a decade. As a family-run business, care is not just what they do—it’s who they are. Their family works at the heart... Read more
Care Provided
"Service received from a few of the staff, Jane and Michelle, has been very good for Anne. Kirsty, who arranges the schedule, is also very..."Read all 89 reviews
Home Instead Wirral is the first domiciliary care company to receive a CQC outstanding rating in the area (July 2019). Home Instead (Wirral) offers a carefully selected and friendly team of Care Professionals... Read more
Care Provided
"Toni takes me shopping each week and she looks after me. Ellie calls every 3 months and we have an enjoyable time...."Read all 26 reviews
Home Instead (Liverpool South) provide a flexible range of domiciliary packages, allowing older people and adults with a disability, nursing or respite needs to feel secure and looked-after. While respecting... Read more
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Home Instead has a Group Review Score of 9.5 (9.504) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.
The office staff and the carers where all very approachable and I was very happy with the standards provided
Mum has formed a lovely bond with her carers; they know her so well, any health issues are identified and acted upon quickly for the best outcome. Communication is excellent and we feel fully supported as a family.
The team of carers we had for mum were so kind and supportive to my mum and our whole family. Nothing was too much trouble for them and they made every effort to help us cope with the emotional and physical impact of mums Alzheimer's disease. Our family were confident that the care team would act in mums best interests at all times. They adapted mums care plan to reflect her needs at each stage of her condition. They showed care and compassion and it was very obvious to us how much they loved looking after mum. There were a few carers who were regulars to mum & dads house and I would like to thank them in particular. Even when mum was in her final stage and after she passed away they remained in contact with us, came to hr funeral and have visited my dad several times since then. It means such a lot to our family to know that mum was loved by everyone who knew her and the continued visits to see dad are testament to that.
We've had home instead helping Dad with day to day companionship, care and cleaning for some time now. Really can't fault them. The staff are so lovely and actually care. It's very reassuring that when we're in work he's being properly looked after. I have recommended them to several people looking for the same service.
My sister is cared for in the best way possible at all times by the team.
Thank you for your review. Your feedback is greatly appreciated. Our team works hard to ensure care is tailored to each client's needs and so we're delighted to hear that your sister is being care for in the best possible way. Thank you again for your feedback.
We are fully happy with the service from Home Instead so far. One improvement would be to enable carers to accompany Mum on walks or to Dementia groups if possible.
Thank you for your fantastic review. It's a pleasure to care for your mum. Please contact Eilish, who would be more than happy to set a time to take your mum out for walks or to the dementia groups.
I would definitely recommend Home Instead for companionship and care.
Thank you so much for your kind review, we are so glad we have the opportunity to support your Mum and are able to meet your expectations.
All the Home Instead staff provided excellent care and were endlessly patient with my mother-in-law and helped her enormously during her six months at home and her 3 months in a care home.
Thank you for your kind review. I will be sure to pass on your comments to our team.
Toni takes me shopping each week and she looks after me. Ellie calls every 3 months and we have an enjoyable time.
Thank you for your review. We're delighted to hear that Toni is supporting you. We aim to provide the best care possible, through ensuring your needs are being met, therefore it's rewarding to hear that your experience is enjoyable. Thank you again for sharing.
Highly recommend the care and support provided from Home Instead. They do everything correctly and assessed my mum's needs fully with a co-ordinated approach. The dedicated care staff work to a very high standard and always kept the family informed of any concerns. It was such a relief to know mum was in safe hands and mum's wishes were respected at all times. Mum's end of life care was met with dignity and love. Forever grateful.
Thank you so much for your kind words. It means a lot to our team to know we could support your mum and your family during such an important time. We're truly grateful you trusted us with her care.
We are very happy with the service from Home Instead and the personal care given. Thank you.
Thank you for your review and feedback. Providing care for your mum is our privilege. We always aim to ensure that our care service continues to meet her needs should they change. The review process is a key part of this and it's rewarding to hear you found it beneficial.
Eilish has been brilliant in arranging companionship visits for my 98 year old Mum. The visits have really helped lift Mum's spirits as she can't get out by herself anymore. Mum was carefully matched to her carer and they get on brilliantly. Thanks so much.
Thank you so much for your kind review. We're delighted to hear how much the companionship visits have helped your mum and that she was so well matched with her carer. Your lovely feedback will mean a great deal to Eilish and the team.
Mum was struggling with Dementia & we needed someone to take the pressure off. Home Instead have been so professional, understanding exactly what we needed & very quickly gaining Mums trust. The person they sent to help mum has become her friend & they laugh a lot together which has been so nice to see. At the same time giving our family some respite with the knowledge that mum is safe in their hands has been a god send. We (my siblings too) would definitely recommend Home Instead to anyone looking for care.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has built such a positive relationship with her carer and that it's brought both happiness for her and peace of mind for your family.
I have been recently pleased with the care and support my mother receives. The carers are consistently professional, kind and compassionate. Their helpers have made a real difference to her daily life. It is a great help to me knowing she is in capable and caring hands, which gives peace of mind. I would not hesitate to recommend the lovely team who look after her. They are all lovely.
Thank you for taking time to leave your review. It's our privilege caring for your mum and we're delighted to hear that you have peace of mind knowing she is in safe hands. At Home Instead we aim to make a positive difference to the lives of our clients, through providing them with the best care experience possible. Thank you again for your feedback and words of recommendation.
Both companions show great kindness and patience to my mum.
Thank you for taking time to leave your review, we really appreciate it. At Home Instead, we aim to provide outstanding levels of care and support to our clients, therefore it's rewarding to hear from you, that our Care Professionals have shown great kindness and patience to your mum.
I think Home Instead is wonderful, which means I can stay in my own home. All the carers are very patient and understanding. It's so nice to have a chat with them.
I am happy with both my carers and Home Instead in general.
We only used Home Instead for a couple of months as my mother had a fall and went into hospital before moving to be with family. However, their help was set up very quickly, and they provided a reliable, caring service. My mother looked forward to her visits, and I wouldn't hesitate in recommending them to anyone looking for care.
Thank you so much for your very kind review and we were so sorry to hear of your mum's passing. It was our absolute pleasure to be able to provide the support needed during that time. I will be sure to pass on your comments to the team.
Home Instead provides fabulous care. Staff are caring and professional. Always on time and friendly.
Thank you for your fabulous review! We work hard to ensure that our care is always of the highest professional standard, and our Care Professionals provide you with the best care experience possible. We're delighted to receive your wonderful feedback.
I have been absolutely delighted with all the care that Home Instead have provided. It has even exceeded my expectations. The carers have been considerate and attentive to my needs and have been a huge support during my ongoing recovery.
Our sincere thanks for taking time to leave your review. Our aim is to always exceed our clients' expectations, therefore your comment on how considerate and attentive our Care Professionals have been throughout your recovery is highly rewarding. We are grateful for your appreciation.
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