Home Instead in Merseyside | 6 Home Care Providers

Review of
Home Instead (Southport)
from David E (Son of Client) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

The Care Home instead provided was very good quality.
The carers varied in age, and my mother, at 92 naturally warmed to the older carers, who she could identify with. The office was not always available, but they did come back to you within a few days. I would recommend Home Instead, southport

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to leave Home Instead a review. We are pleased that your Mother had a nice experience and that you feel strongly that she was treated with dignity.

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Review of
Home Instead Liverpool Central & North
from C A (Daughter of Client) published on 14 October 2025 Submitted via Website • Report

Overall Experience

We have been a client of home instead for approx 18 months, as they support my 92 year old father twice a week with personal care .
After a fall which caused my mum to break a shoulder on one arm and a wrist on the other I contact home instead to ask about temporary support for her too. I was immediately

reassured that they could offer what I required and within an hour a supervisor visited my parents home to discuss our requirements . They where able to schedule care from the next morning and more importantly where able to send to us carers who support my dad and who where familiar with my parents home and my mum. The carers are consistently a pleasure to have in the home and home instead has enabled my mum and dad to stay in there home in there 90s even during critical times such as this recent fall .

Reply from Chanice McKenna, Business Operations Co-Ordinator at Home Instead Liverpool Central & North

Thank you very much for your lovely review. Mum and Dad are an absolute pleasure to visit. We are pleased we are able to meet your expectations and are able to assist with allowing mum and dad to stay…read more

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Review of
Home Instead (Wirral)
from Barbara D (Wife of Client) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Service has been very good. Staff have all lovely and have got to know my husband well, and his routine is maintained. Andrew and Ian are especially good; they engage with my husband well and have a great interaction with my husband. Kirsty, Andrea and the office team are great help. I am now able to

get out to my art class each Friday, and knowing Rod is well looked after gives me peace of mind and I am able to relax. From beginning to care, starting everything has been explained and any changes accommodated swiftly.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and your positive feedback. We're delighted that your experience of Home Instead is a positive one. We aim to provide outstanding care to all our clients, and this extends to…read more

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Review of
Home Instead Liverpool Central & North
from G H (Son of Client) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My Mum was being cared for by our family, we found this too much and her not getting the right help so we approached Home instead who were very helpful I. Selecting the correct care for her, as her need increased so did the help from the office, each time we contacted the office with a question or concern

we were always helped in a professional, caring manor.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you very much for your feedback about Mum's care and and the support you received from the office team. It was an absolute pleasure and we wish you well for the future.

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Review of
Home Instead Liverpool Central & North
from M C (Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Yet again Home Instead have
Come to my rescue at short notice after I had a fall and needed help.( They have been coming for at least 7 years to help with my husband ). Without fail they are helpful willing and professional and with a sense of humour. Their custom of coming on person to introduce

a new carer is thoughtful. They are without question superb.

Reply from Chanice McKenna, Business Operations Co-Ordinator at Home Instead Liverpool Central & North

Thank you for your kind review. We are glad we were able to help you at short notice and that our Care Professionals were helpful, professional and arrived with a sense of humour.

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Review of
Home Instead (Southport)
from M K (Son of Client) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered

from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for your kind words. The team are delighted to hear that your mum has settled well into her new home and it has been our privilege to support her for those 4 years.

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Review of
Home Instead (Southport)
from Cath D (Daughter of Client) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the

back.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. It was our pleasure to be able to support your mum over the last six years. I will pass on your comments to all the team. Thank you again.

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Review of
Home Instead (Wirral)
from Lillian P (Client) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful experience. I could not fault it. Everyone has been exceptional, especially one in particular. My daughter gets time to herself, knowing the Home Instead team are here supporting me. Office team are supportive and will change things when I need them. I would recommend Home Instead to everyone,

as what I get from the service could be beneficial to others

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you have had such a positive experience with Home Instead.It's rewarding for us to know that our…read more

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Review of
Home Instead (Southport)
from M G (Daughter of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Home Instead has provided my mum with excellent, consistent care, and I couldn't be more grateful for their support. Initially, Mum had them coming in a couple of times a week, which was already a great help. However, after a recent hospital stay when my mum became quite unwell, it became clear that

her care package needed to be increased.
Home Instead were incredible throughout this process. They supported me every step of the way, working closely with me to put a new care plan in place that has made a significant difference in my mum's recovery since returning home. Their team is highly professional, compassionate, and genuinely listens to the needs and preferences of their clients. They regularly review care plans to ensure they're still meeting those needs.
Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for this wonderful review. We are delighted that we have been able to support your lovely mum to return home after her hospital stay. Our fabulous ladies work very hard behind…read more

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Review of
Home Instead Liverpool Central & North
from Hilary H (Daughter of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Mum has had care for three years before recently having to move into residential care. During those three years, the care provided has enabled her to remain independent in her own home. She started with one care giver at lunchtime to prepare meals and carry out general household duties, later employing

a second carer to assist her in the mornings to get out of bed, dressed and washed, making breakfast, and in the recent months, a third carer to assist her in the evenings with supper and preparing for bed. Throughout this time the carers have always shown respect and empathy, together with friendship and companionship.

Reply from Chanice McKenna, Business Operations Co-Ordinator at Home Instead Liverpool Central & North

Thank you so much for your kind review. We are so happy to hear our Care Professional's were able to build impactful relationships and provide support in a respectful manner.

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Review of
Home Instead (Liverpool South)
from G R (Sister of Client) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

My brother has carers twice on one day a week. It is working well, personal care, meals, companionship & giving medication are all completed as agreed. My brother enjoys the visits & is well cared for. The office team are always friendly, helpful & quick to respond to changes in current arrangements.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you so much for taking time to leave your review. We are delighted to hear that your brother is happy and that his care is working well for him. We always aim to be responsive to any changes in…read more

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Review of
Home Instead (Liverpool South)
from Beryl P (Wife of Client) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with carers. They are extremely good with my 97 year old husband, who has dementia. Office staff are very helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thanks so much for your review. We're so pleased to hear you're happy with our carers and office staff. It's truly a privilege to care for your husband.

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Review of
Home Instead (Wirral)
from S B (Wife of Client) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold conversations

so he preferred to be quiet and the staff member respected that.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your feedback. We're delighted to have supported your husband's needs and provided the care he requires. At Home Instead, we're all about person-centred care, which means tailoring our…read more

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Review of
Home Instead (Liverpool South)
from Charles O (Husband of Client) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

As you can see from the ratings, we are very happy with the service we receive.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review! We're delighted to see that you've given us 5 stars across all categories and that you're very happy with the service you're receiving from Home Instead. It means a lot to…read more

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Review of
Home Instead (Liverpool South)
from Beverley L (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The care is excellent, and the carers are very patient with Dad. They arrive on time and are reliable. Overall, great service and would recommend Home Instead.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. We're delighted to hear that you're happy with the care your Dad is receiving and that our team's patience, punctuality, and reliability are making such a positive…read more

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Review of
Home Instead (Wirral)
from Ceri W (Daughter of Client) published on 5 June 2025 Submitted via Website • Report

Overall Experience

From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had hospital

stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for you review. It has been our absolute pleasure caring for your mum. Our aim is to deliver care that is outstanding in every sense, and our team understands the importance of being…read more

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Review of
Home Instead (Liverpool South)
from A T (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum and Dad have had support now for the last 8 years. It is lovely to get to know your 'team' and not have different people all the time. The carers have been lovely, so kind, caring and accommodating for each day's issues that greet them. Have been able to completely trust them and have never had

any problems. It's reassuring to know they care.

Reply from Mike Chalton, Franchise owner. at Home Instead (Liverpool South)

Thank you for your review. It has been and continues to be our privilege to provide care for your parents over such a long period of time. As an outstanding rated care provider, consistency plays a…read more

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Review of
Home Instead (Southport)
from E L (Daughter of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He

is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to send such a lovely review. It is always great to hear that we have made a positive impact on someone's life. It is our honour to have enabled your Dad to remain in the…read more

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Review of
Home Instead (Wirral)
from P H (Wife of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done. It

helps me a lot.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. At Home Instead we endeavour to match our care professionals with their clients, based on similar interests and personality. Therefore, it's lovely to hear that your husband…read more

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Review of
Home Instead (Wirral)
from Maria R (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call initially.
We

have booked again with confidence.
Would highly recommend.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review. We aim to make our care services highly person-centred, paying close attention to the individual's needs, so that their care experience is positive. We also match our Care…read more

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Home Care Providers Owned by Home Instead in Merseyside

Home Instead Locations in Merseyside (6)

Home Instead Reviews in Merseyside (327)

Home Instead (Southport)

Home Instead Liverpool Central & North

Home Instead (Wirral)

Home Instead Liverpool Central & North

Home Instead Liverpool Central & North

Home Instead (Southport)

Home Instead (Southport)

Home Instead (Wirral)

Home Instead (Southport)

Home Instead Liverpool Central & North

Home Instead (Liverpool South)

Home Instead (Liverpool South)

Home Instead (Wirral)

Home Instead (Liverpool South)

Home Instead (Liverpool South)

Home Instead (Wirral)

Home Instead (Liverpool South)

Home Instead (Southport)

Home Instead (Wirral)

Home Instead (Wirral)

Awards / Recognitions (9)

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