Home Care Providers Owned by Home Instead in Merseyside

I receive helpful suggestions which will help improve my life and living conditions.

They have provided such emotional support for ourselves we cannot praise and thank them enough

These are highlighted with the team and generally rectified quickly.

I read all of mums visit reports and know that she is being cared for each and every day and I thank not only the carers attending but the team that lies behind them. No singular request is ever turned down and the team do a remarkable job, which I wholeheartedly thank you all.

Home Instead have been providing care and support for my uncle over a number of months. He had previously had poor experiences with some of his previous carers, leaving him very anxious due to inconsistent visiting times , multiple new people etc. Home Instead are a breath of fresh air. The care team are immensely caring, kind , consistent and proactive. Moving to this team has made life so much easier for both of us. He is much happier and I can breathe a sigh of relief when I'm at work knowing that all his needs are being met with positive engagement. They make him laugh and he really enjoys the interaction . I can't recommend them enough. They go above and beyond. Everyone I have spoken with ( office team, carers) have always listened and responded in a positive way and always with my uncle at the front and centre. If you are looking for people to support yourself or loved ones don't hesitate give them a try.

The last few weeks I've rang the office for help and advice. They immediately take action and put in place what's needed

My mum has had help know for over a year for me it gives me the peace of mind that she sees someone twice a day. The girls have become friends to my mum and this has made it so easy for my mum to accept this bug change in her life. Whenever there is need for any alterations to the care package it is done quickly and efficiently. I can only say how the care me mum receives fits her every need

Thank you so much for making my life that little bit easier, knowing you are supporting my mum.

The office staff and the carers where all very approachable and I was very happy with the standards provided

Mum has formed a lovely bond with her carers; they know her so well, any health issues are identified and acted upon quickly for the best outcome. Communication is excellent and we feel fully supported as a family.

The team of carers we had for mum were so kind and supportive to my mum and our whole family. Nothing was too much trouble for them and they made every effort to help us cope with the emotional and physical impact of mums Alzheimer's disease. Our family were confident that the care team would act in mums best interests at all times. They adapted mums care plan to reflect her needs at each stage of her condition. They showed care and compassion and it was very obvious to us how much they loved looking after mum. There were a few carers who were regulars to mum & dads house and I would like to thank them in particular. Even when mum was in her final stage and after she passed away they remained in contact with us, came to hr funeral and have visited my dad several times since then. It means such a lot to our family to know that mum was loved by everyone who knew her and the continued visits to see dad are testament to that.

We've had home instead helping Dad with day to day companionship, care and cleaning for some time now. Really can't fault them. The staff are so lovely and actually care. It's very reassuring that when we're in work he's being properly looked after. I have recommended them to several people looking for the same service.

My sister is cared for in the best way possible at all times by the team.

We are fully happy with the service from Home Instead so far. One improvement would be to enable carers to accompany Mum on walks or to Dementia groups if possible.

I would definitely recommend Home Instead for companionship and care.

All the Home Instead staff provided excellent care and were endlessly patient with my mother-in-law and helped her enormously during her six months at home and her 3 months in a care home.

Toni takes me shopping each week and she looks after me. Ellie calls every 3 months and we have an enjoyable time.

Highly recommend the care and support provided from Home Instead. They do everything correctly and assessed my mum's needs fully with a co-ordinated approach. The dedicated care staff work to a very high standard and always kept the family informed of any concerns. It was such a relief to know mum was in safe hands and mum's wishes were respected at all times. Mum's end of life care was met with dignity and love. Forever grateful.

We are very happy with the service from Home Instead and the personal care given. Thank you.

Eilish has been brilliant in arranging companionship visits for my 98 year old Mum. The visits have really helped lift Mum's spirits as she can't get out by herself anymore. Mum was carefully matched to her carer and they get on brilliantly. Thanks so much.