Home Instead in Merseyside | 6 Home Care Providers

Review of
Home Instead (Southport)
from Cath D (Daughter of Client) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the

back.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. It was our pleasure to be able to support your mum over the last six years. I will pass on your comments to all the team. Thank you again.

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Review of
Home Instead (Wirral)
from Lillian P (Client) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful experience. I could not fault it. Everyone has been exceptional, especially one in particular. My daughter gets time to herself, knowing the Home Instead team are here supporting me. Office team are supportive and will change things when I need them. I would recommend Home Instead to everyone,

as what I get from the service could be beneficial to others

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you so much for taking the time to share your feedback. We are absolutely delighted to hear that you have had such a positive experience with Home Instead.It's rewarding for us to know that our team's support has been exceptional and that your daughter feels comfortable knowing you are in good hands. We believe that providing peace of mind to the entire family is just as important as the care we deliver. It's also fantastic to hear that our office staff has been so helpful and flexible with your needs. We are dedicated to ensuring our service is tailored to each individual, and your kind words confirm we are meeting that goal.Thank you once again for your kind words and trust in Home Instead.

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Review of
Home Instead (Southport)
from M G (Daughter of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Home Instead has provided my mum with excellent, consistent care, and I couldn't be more grateful for their support. Initially, Mum had them coming in a couple of times a week, which was already a great help. However, after a recent hospital stay when my mum became quite unwell, it became clear that

her care package needed to be increased.
Home Instead were incredible throughout this process. They supported me every step of the way, working closely with me to put a new care plan in place that has made a significant difference in my mum's recovery since returning home. Their team is highly professional, compassionate, and genuinely listens to the needs and preferences of their clients. They regularly review care plans to ensure they're still meeting those needs.
Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for this wonderful review. We are delighted that we have been able to support your lovely mum to return home after her hospital stay. Our fabulous ladies work very hard behind the scenes to ensure that all is in place so that your mum feels safe at home with her regular team. I will be sure to pass your comments on to everyone. Thank you again.

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Review of
Home Instead Liverpool Central & North
from Hilary H (Daughter of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Mum has had care for three years before recently having to move into residential care. During those three years, the care provided has enabled her to remain independent in her own home. She started with one care giver at lunchtime to prepare meals and carry out general household duties, later employing

a second carer to assist her in the mornings to get out of bed, dressed and washed, making breakfast, and in the recent months, a third carer to assist her in the evenings with supper and preparing for bed. Throughout this time the carers have always shown respect and empathy, together with friendship and companionship.

Reply from Chanice McKenna, Business Operations Co-Ordinator at Home Instead Liverpool Central & North

Thank you so much for your kind review. We are so happy to hear our Care Professional's were able to build impactful relationships and provide support in a respectful manner.

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Review of
Home Instead (Liverpool South)
from G R (Sister of Client) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

My brother has carers twice on one day a week. It is working well, personal care, meals, companionship & giving medication are all completed as agreed. My brother enjoys the visits & is well cared for. The office team are always friendly, helpful & quick to respond to changes in current arrangements.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you so much for taking time to leave your review. We are delighted to hear that your brother is happy and that his care is working well for him. We always aim to be responsive to any changes in requirements and so it's our pleasure to provide a service that not only meets your brother's needs but also brings him enjoyment and comfort. We will pass your kind words on to the care team and the office staff.

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Review of
Home Instead (Liverpool South)
from Beryl P (Wife of Client) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with carers. They are extremely good with my 97 year old husband, who has dementia. Office staff are very helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thanks so much for your review. We're so pleased to hear you're happy with our carers and office staff. It's truly a privilege to care for your husband.

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Review of
Home Instead (Wirral)
from S B (Wife of Client) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

All ok. The staff member was a a calm and friendly character who was happy to sit quietly with my husband as he worked on his computer. He served drinks and meals at appropriate times. He did have a number of interests that connected with my husbands, but my husband found in exhausting to hold conversations

so he preferred to be quiet and the staff member respected that.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your feedback. We're delighted to have supported your husband's needs and provided the care he requires. At Home Instead, we're all about person-centred care, which means tailoring our services to each individual. This includes matching clients with a care professional who is the right fit, which is key to our approach.

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Review of
Home Instead (Liverpool South)
from Charles O (Husband of Client) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

As you can see from the ratings, we are very happy with the service we receive.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review! We're delighted to see that you've given us 5 stars across all categories and that you're very happy with the service you're receiving from Home Instead. It means a lot to us to know that we're meeting your expectations.

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Review of
Home Instead (Liverpool South)
from Beverley L (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

The care is excellent, and the carers are very patient with Dad. They arrive on time and are reliable. Overall, great service and would recommend Home Instead.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. We're delighted to hear that you're happy with the care your Dad is receiving and that our team's patience, punctuality, and reliability are making such a positive difference. We appreciate your recommendation of Home Instead. It means a great deal to us.

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Review of
Home Instead (Wirral)
from Ceri W (Daughter of Client) published on 5 June 2025 Submitted via Website • Report

Overall Experience

From the initial consultation, Home Instead were fantastic to deal with. The registered care manager reassured mum and I and answered all of our questions. When Mum's care visits began, Mum quickly came to know and trust the care professionals who were always so attentive and kind. When mum had hospital

stays, the scheduling team were always so flexible and understanding. Home Instead were always contactable and able to change arrangements often despite short notice. They were recommended to us and I understand why. To another elderly mum and daughter in a similar situation, I would wholeheartedly recommend Home Instead. They enabled mum to stay for longer in the home she loved.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for you review. It has been our absolute pleasure caring for your mum. Our aim is to deliver care that is outstanding in every sense, and our team understands the importance of being responsive and flexible to our clients' changing needs. Therefore, it's reassuring for us to hear that your mum's care experience from Home Instead was a positive one. We very much appreciate your positive feedback and recommendation.

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Review of
Home Instead (Liverpool South)
from A T (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum and Dad have had support now for the last 8 years. It is lovely to get to know your 'team' and not have different people all the time. The carers have been lovely, so kind, caring and accommodating for each day's issues that greet them. Have been able to completely trust them and have never had

any problems. It's reassuring to know they care.

Reply from Mike Chalton, Franchise owner. at Home Instead (Liverpool South)

Thank you for your review. It has been and continues to be our privilege to provide care for your parents over such a long period of time. As an outstanding rated care provider, consistency plays a key role in the quality of our care service, and so it's rewarding to receive your positive feedback. Thank you again.

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Review of
Home Instead (Southport)
from E L (Daughter of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He

is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to send such a lovely review. It is always great to hear that we have made a positive impact on someone's life. It is our honour to have enabled your Dad to remain in the home he enjoyed for as long as possible.

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Review of
Home Instead (Wirral)
from P H (Wife of Client) published on 28 May 2025 Submitted via Postal Card • Report

Overall Experience

The carer who comes to sit with my husband is excellent. He engages my husband on a range of topics with knowledge, humour and kindness. Knowing that he is in safe hands whilst I am able to go out for a few hours makes so much difference. Also, when I come home, so many little jobs have been done. It

helps me a lot.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. At Home Instead we endeavour to match our care professionals with their clients, based on similar interests and personality. Therefore, it's lovely to hear that your husband has a good rapport with his care professional, and that you are able to take some time for yourself, knowing he is in safe hands and happy at home.

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Review of
Home Instead (Wirral)
from Maria R (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

We received exactly what we were promised.
Very professional and caring, catering to the individuals need and paying attention to the information given. Felt very relaxed when away knowing that relative was in safe and good hands. No complaint from relative, who was not keen to have people call initially.
We

have booked again with confidence.
Would highly recommend.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Many thanks for your review. We aim to make our care services highly person-centred, paying close attention to the individual's needs, so that their care experience is positive. We also match our Care Professionals with our clients to help build confidence and reassurance, and so it's rewarding to hear that your experience is positive. Thank you for recommending us, it's very much appreciated.

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Review of
Home Instead (Knowsley & Liverpool East)
from Kevin R (Son of Client) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Really pleased with the care my Dad receives. Carers are always on time and do anything we ask, and take an interest in him as an individual.

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Review of
Home Instead (Southport)
from P B (Wife of Client) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced

and in the main equally supportive. My contact with other office staff was positive.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. It was our privilege to support your husband in the last 18 months of his life. I will be sure to pass your comments on to the team.

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Review of
Home Instead (St Helens)
from Janine F (Daughter of Client) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Thank you to the Deputy care manager and all mums carers.
I would highly recommend this service.
We have used Home Instead for mum since January and are very happy with the care she receives.
Mum was matched with carers and they have been ideal, are very professional, caring and have taken the

time to get to know mum, her family and interests and have built up a lovely relationship. I feel very reassured that mum is well looked after and all her needs are met when family are not with her.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your amazing review. We are so glad we can offer you that reassurance and care for your mum.

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Review of
Home Instead (Knowsley & Liverpool East)
from Denise G (Daughter-in-law of Client) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Absolutely first class service, such a relief to know mum is cared for, thank you.

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Review of
Home Instead (Knowsley & Liverpool East)
from Gillian O (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

I can't fault the service we have had. Staff are lovely and really care.

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Review of
Home Instead Liverpool Central & North
from P M (Daughter of Client) published on 6 May 2025 Submitted via Website • Report

Overall Experience

Mum had excellent care from her carers over many year. Checking Mum was clean and tidy. Administering medication when needed helping her with her stoma, also cleaning her surroundings, kitchen, bathroom living room. The carers also changed her bedding and done any ironing.

Reply from Chanice McKenna, Business Operations Co-Ordinator at Home Instead Liverpool Central & North

Thank you for your kind review, we are glad our Care Professionals were able to support mum in many ways.

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Home Care Providers Owned by Home Instead in Merseyside

Home Instead Locations in Merseyside (6)

Home Instead Reviews in Merseyside (322)

Home Instead (Southport)

Home Instead (Wirral)

Home Instead (Southport)

Home Instead Liverpool Central & North

Home Instead (Liverpool South)

Home Instead (Liverpool South)

Home Instead (Wirral)

Home Instead (Liverpool South)

Home Instead (Liverpool South)

Home Instead (Wirral)

Home Instead (Liverpool South)

Home Instead (Southport)

Home Instead (Wirral)

Home Instead (Wirral)

Home Instead (Knowsley & Liverpool East)

Home Instead (Southport)

Home Instead (St Helens)

Home Instead (Knowsley & Liverpool East)

Home Instead (Knowsley & Liverpool East)

Home Instead Liverpool Central & North

Awards / Recognitions (9)

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