At Home has been proudly providing expert home care to the St Helens community for over a decade. As a family-run business, care is not just what they do—it’s who they are. Their family works at the heart of their service, ensuring compassionate, professional, and reliable care for your loved ones. From directors to field care professionals, their team brings years of expertise and dedication to every home they support.
They...
Care Provided by Home Instead (St Helens)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (St Helens) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Julia Smith (Managing Director)
Home Instead (St Helens) Reviews (45)
Home Instead (St Helens) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (St Helens) has 45 reviews.
If tasks need to be done in the house, they will also complete these if time allows and primary care for Mum is completed.
The daily updates on the App are so useful as this helps close family members to monitor the situation.
Primary carer is assigned to allow build up of good relationships while still having a back up team in case of unavailability to ensure continuity.
We are fully happy with the service from Home Instead so far. One improvement would be to enable carers to accompany Mum on walks or to Dementia groups if possible.
Thank you for your fantastic review. It's a pleasure to care for your mum. Please contact Eilish, who would be more than happy to set a time to take your mum out for walks or to the dementia groups.
Highly recommend the care and support provided from Home Instead. They do everything correctly and assessed my mum's needs fully with a co-ordinated approach. The dedicated care staff work to a very high standard and always kept the family informed of any concerns. It was such a relief to know mum was in safe hands and mum's wishes were respected at all times. Mum's end of life care was met with dignity and love. Forever grateful.
Thank you so much for your kind words. It means a lot to our team to know we could support your mum and your family during such an important time. We're truly grateful you trusted us with her care.
Eilish has been brilliant in arranging companionship visits for my 98 year old Mum. The visits have really helped lift Mum's spirits as she can't get out by herself anymore. Mum was carefully matched to her carer and they get on brilliantly. Thanks so much.
Thank you so much for your kind review. We're delighted to hear how much the companionship visits have helped your mum and that she was so well matched with her carer. Your lovely feedback will mean a great deal to Eilish and the team.
Mum was struggling with Dementia & we needed someone to take the pressure off. Home Instead have been so professional, understanding exactly what we needed & very quickly gaining Mums trust. The person they sent to help mum has become her friend & they laugh a lot together which has been so nice to see. At the same time giving our family some respite with the knowledge that mum is safe in their hands has been a god send. We (my siblings too) would definitely recommend Home Instead to anyone looking for care.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has built such a positive relationship with her carer and that it's brought both happiness for her and peace of mind for your family.
We are very happy with the Carer/ Companion who comes in for a few hours each week. It helps me to have some respite when they come round. The carer has good communication with the client and they have a laugh together.
Thank you for your great review. It means a lot to us that we can offer you that respite, as well as to have a great relationship with your wife.
Our experience with Home Instead has been one of excellence. We were at a very difficult point in my mums care and the befriending service has been very , very welcomed. Professional, kind, knowledge and full of care. My mum spent two hours each week with Annie.My mum has gained back so much confidence and enjoyed the regular visits. It has been a relief to be in the hands of such a professional team. Always ready to help and answer questions.100 % recommended and always reliable. Courteous, understanding and incredibly friendly. Cannot thank you all enough!
Thank you very much for your kind words and review of your mum's care. It's been a privilege to care for your mum and help build her confidence.
I would highly recommend this service.
We have used Home Instead for mum since January and are very happy with the care she receives.
Mum was matched with carers and they have been ideal, are very professional, caring and have taken the time to get to know mum, her family and interests and have built up a lovely relationship. I feel very reassured that mum is well looked after and all her needs are met when family are not with her.
Thank you for your amazing review. We are so glad we can offer you that reassurance and care for your mum.
We used Home Instead for respite care. My partner has advanced progressive MS and cannot move much at all nowadays, so caring for him can be quite intense.
Home Instead took the time to match a care professional to my partner based on mutual interests. It worked - they seemed to get on like a house on fire from the start. My partner had talked himself almost hoarse! I feel it did him the world of good to be able to chat with a like-minded person. He said he enjoyed having someone different to talk to and they had a lot in common.
From my perspective, it was really good to see him settled even before I went out and being able to hear the conversation as I walked in afterwards. I was able to be out with friends without worrying if he was ok, which improved my own wellbeing too.
I feel the first session was a great success and we are both looking forward to future sessions. Highly recommended.
Thank you so much for your fantastic review. It's so good that we can not only support your partner but also give you the respite knowing he is safe and sound.
Also excellent care before she deteriorated.
Thank you for your lovely comments. It was a pleasure to provide care to your mother.
My husband and I get great support from Home Instead. Having a carer come to our house allows me time to myself that I value greatly. My husband and the carer get on very well and have a good relationship. Equally important is the good relationship between carer and myself.
Thank you for your lovely review. It is a pleasure to be able to care for your husband and allow you to get time for yourself.
I would not hesitate to recommend Home Instead.
Thank you for your kind review. It was an honor and a privilege to look after your dad.
The deputy care manager, I can't thank you enough for what you and your team do for my uncle he has got good bonds with the carers. Thank you
Would I have the bed call pushed abit later if possible like 830pm thanks x
Thank you for your positive review. It is a privilege to look after your uncle. We will look into your issue for you.
A fabulous service. Carers are professional and punctual. They are all kind and caring and take the time to talk. The app is so useful so that we can keep track of the visits. Managers check in regularly to ensure that everything is working well. I highly recommend this care company. Thank you.
Thank you for your amazing review. Its a pleasure to look after your dad, he brings lots of laughs and joy to his team.
Both the carers and office staff are efficient and professional, but I feel the carers deserve regular contracts and better pay for the difficult work they do.
I can recommend Home Instead to anyone seeking good quality service.
Thank you for your lovely review. It is a pleasure to provide such high-quality to you, we pass your thanks to your team.
We have had experience with other care providers but Home Instead are by far the best we have found. Thankyou :)
Thank you for your great review. We are glad you are having such a positive experience with us and will continue to work with you.
Home Instead have been an excellent support for me and my husband who suffers from Dementia. By having a 'Buddy' come to our home it has allowed me to have some valuable time to myself. They get on really well together and are building up a good relationship. Can't praise Home Instead enough.
What can I say about Home Instead that fully describes the care they give. The office staff and the carers are so kind, and considerate and nothing is too much trouble. They really are the best. I would thoroughly recommend
The care being provided for my father is professional and compassionate. All staff, both admin and direct care, are providing the best care that we could ask for. They are considerate and invested in ensuring Dad is comfortable and safe. There is also a high level and reassurance for the family in what is a very difficult time.
We found the girls to be very friendly and caring towards Auntie and the communication with us was always professional and informative.
Thank you again.
We have always been very impressed and extremely happy with the consistently high standards displayed and maintained throughout the years.
During the last ten months, Mum has needed more frequent care throughout the day. We have been particularly happy with the level of care and commitment shown by all at Home Instead.
Thank you to everyone there. We are extremely pleased with everything that you do , and continue to do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (St Helens).
Awards / Recognitions (16)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (4)
Having cared for my own elderly relatives for many years, I understand just how emotional and challenging it can be to support a loved one, or to place your trust in others to do so. Experiencing first-hand the importance of reliable, high-quality care led me to step away from my career and become the main care professional for my family, ensuring they were always treated with dignity, respect, and compassion.
This experience is what inspired me to start Home Instead St Helens. I was drawn to their strong belief in promoting independence, choice, and quality of life for older people, as well as their commitment to providing consistent Care Professionals who build meaningful, trusting relationships.
In my role, I focus on building strong connections within the local community, working closely with organisations and partners, and ensuring our service consistently delivers the highest standards of care.
Ben Smith is the Operations Director at Home Instead St Helens, bringing strong leadership and a passion for delivering outstanding home care services. With a focus on quality, consistency, and person-centred support, Ben works closely with the team to ensure clients receive the highest standard of care in the comfort of their own homes. His commitment to continuous improvement and staff development helps create a positive environment for both clients and Care Professionals, making a real difference across the local community.
Eilish Bacon is a dedicated member of the Home Instead St Helens team, known for her compassionate approach and commitment to delivering high-quality, person-centred care. With a genuine passion for supporting older adults, Eilish plays an important role in ensuring clients feel valued, respected and able to maintain their independence at home. Her warm personality, attention to detail and strong teamwork make her a valued colleague and a trusted presence for clients and their families alike.
Charlotte Downham is the Trainer and Recruiter at Home Instead St Helens, playing a key role in building and developing a compassionate, high-quality care team. With a passion for supporting others, Charlotte is dedicated to attracting the right people into care and equipping them with the skills and confidence needed to deliver exceptional, person-centred support. Her approachable nature, attention to detail, and commitment to excellence ensure both Care Professionals and clients receive the very best experience.
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