Home Instead (St Helens)

Suite 2, Fifth Floor, Century House, Hardshaw Street, St Helens WA10 1QU
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9.8 41 Reviews
  • Home Instead (St Helens), St Helens
At Home has been proudly providing expert home care to the St Helens community for over a decade. As a family-run business, care is not just what they do—it’s who they are. Their family works at the heart of their service, ensuring compassionate, professional, and reliable care for your loved ones. From directors to field care professionals, their team brings years of expertise and dedication to every home they support.

They specialize in creating bespoke care packages, ensuring clients are always at the center of their care journey. Whether you need companionship, home help, or healthcare at-home support, they are here for you.
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Care Provided by Home Instead (St Helens)

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available on request

Contact Home Instead (St Helens) to get a personalised quote.

Contact Home Instead (St Helens) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Charlotte McGregor (Director of Care Services)

Home Instead (St Helens) Reviews (41)

9.8

Home Instead (St Helens) has a Review Score of 9.8 (9.826) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (St Helens) has 41 reviews.

Overall Experience
  • 37
  • 2
  • 0
  • 0
  • 2
Date Published
  • 41
  • 2
  • 11
  • 14
  • 27
Reviewer Connection to Home Instead (St Helens)
  • 18
  • 9
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Jessica S (Granddaughter of Client) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad uses Home Instead Senior Care (St Helens) and they are very good. They are very efficient and any questions I have they are sure to answer. My grandad also seems very happy when they are there and when they have been. Overall I am very happy with the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Home Instead (St Helens) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Home Instead (St Helens) is calculated as follows: ( (80 Excellents x 5) + (2 Goods x 4) ) ÷ 82 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (St Helens) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (1)

Julia

Julia Smith

Job Title: Managing Director Joined: 2012

Having looked after my elderly relatives for many years I know from first-hand experience how stressful and emotional it can be looking after a loved one or having to rely on others for help in the tasks of daily living. Not being able to rely on consistent high quality care was my major concern and it meant that on leaving my job I became the main caregiver for my loved ones. I wanted be able to have confidence to know that my family were being looked after properly, with dignity and respect when I wasn't there.
I was attracted to Home Instead due to its firm belief in the independence of individuals and in the desire to provide the highest quality care to older people living in their own homes. Their ethos and values of promoting the independence, choice and quality of life for older people is simple but so refreshing and having consistent CAREGivers to enable a relationship of respect and trust to develop is essential.
My role in the business is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community, and to manage the business side of the operation.
I have developed, with my daughter, a family business with family values to enhance the lives of older people in St Helens and surrounding areas.

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