Home Instead (St Helens)

Having cared for my own elderly relatives for many years, I understand just how emotional and challenging it can be to support a loved one, or to place your trust in others to do so. Experiencing first-hand the importance of reliable, high-quality care led me to step away from my career and become the main care professional for my family, ensuring they were always treated with dignity, respect, and compassion.

This experience is what inspired me to start Home Instead St Helens. I was drawn to their strong belief in promoting independence, choice, and quality of life for older people, as well as their commitment to providing consistent Care Professionals who build meaningful, trusting relationships.

In my role, I focus on building strong connections within the local community, working closely with organisations and partners, and ensuring our service consistently delivers the highest standards of care.

Ben Smith is the Operations Director at Home Instead St Helens, bringing strong leadership and a passion for delivering outstanding home care services. With a focus on quality, consistency, and person-centred support, Ben works closely with the team to ensure clients receive the highest standard of care in the comfort of their own homes. His commitment to continuous improvement and staff development helps create a positive environment for both clients and Care Professionals, making a real difference across the local community.

Eilish Bacon is a dedicated member of the Home Instead St Helens team, known for her compassionate approach and commitment to delivering high-quality, person-centred care. With a genuine passion for supporting older adults, Eilish plays an important role in ensuring clients feel valued, respected and able to maintain their independence at home. Her warm personality, attention to detail and strong teamwork make her a valued colleague and a trusted presence for clients and their families alike.

Charlotte Downham is the Trainer and Recruiter at Home Instead St Helens, playing a key role in building and developing a compassionate, high-quality care team. With a passion for supporting others, Charlotte is dedicated to attracting the right people into care and equipping them with the skills and confidence needed to deliver exceptional, person-centred support. Her approachable nature, attention to detail, and commitment to excellence ensure both Care Professionals and clients receive the very best experience.