Home Instead Senior Care (Liverpool South)

9 Church Road, Wavertree, Liverpool L15 9EA

Home Instead Senior Care (Liverpool South)
Home Instead Senior Care (Liverpool South)
Home Instead Senior Care (Liverpool South)

Home Instead Senior Care (Liverpool South) provide a flexible range of domiciliary packages, allowing older people and adults with a disability, nursing or respite needs to feel secure and looked-after. While respecting each individual's care requirements, the team also looks to support positive and dignified lifestyle and build strong relationships with clients and their families.

Group : Home Instead Senior Care

Person in charge: Adam May (Head of Care)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Liverpool South): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.8 Home Instead Senior Care (Liverpool South) has a Review Score of 7.8 (7.833)

The Review Score of 7.8 (maximum of 10) for Home Instead Senior Care (Liverpool South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Liverpool South) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Home Instead Senior Care (Liverpool South) is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Liverpool South) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Liverpool South)?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Liverpool South)

  • Client / Service User
    1
  • Son of Client/Service User
    1

If Home Instead (Wavetree S Liverpool) featured on Trip Advisor it would, without doubt, feature as the top care provider in Liverpool.

Mum formally used Home Instead back in September, prior to being admitted to Hospital. On discharge last week Mum was offered a free 5-week care package from another care provider.
After 2 days it was clear that the care offered was wholly inadequate. We recontacted Home Instead and the assistant care manager has coordinated, within a couple of days, a full care package and Mum is now back receiving the care she deserves. What greater testimony is there than people proffering to pay rather than get care for free.

The staff and care provided are outstanding with carers arriving on time, every time. This company provides a unique tailored service
which is flexible and accommodating.
I'm not looking forward to old age but when the time comes Home Instead will, without doubt, be my service provider.

Great Service!!!

How likely would you be to recommend Home Instead Senior Care (Liverpool South)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I've no complaints, caregivers come regularly and on time. I get a rota telling me who is going to come. I get on really well with the caregiver team, even though I am a Liverpudlian and a couple of the carers are Evertonians! We have a good chat.

How likely would you be to recommend Home Instead Senior Care (Liverpool South)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2016

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