Home Instead (Liverpool South)

20 Tapton Way, Wavertree Business Village, Liverpool L13 1DA
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9.8 21 Reviews
  • Home Instead (Liverpool South), Liverpool
Home Instead (Liverpool South) provide a flexible range of domiciliary packages, allowing older people and adults with a disability, nursing or respite needs to feel secure and looked-after. While respecting each individual's care requirements, the team also looks to support positive and dignified lifestyle and build strong relationships with clients and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Good to Know

Group/Owner

Person in charge

  • Jan Mitchell (Managing Director)

Home Instead (Liverpool South) Reviews (21)

Total of 21, showing 1-20
9.8

Home Instead (Liverpool South) has a Review Score of 9.8 (9.810) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Liverpool South) has 21 reviews.

Overall Experience

  • 18
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Date Published

21
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7

Review from G R (Sister of Client) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has carers twice on one day a week. It is working well, personal care, meals, companionship & giving medication are all completed as agreed. My brother enjoys the visits & is well cared for. The office team are always friendly, helpful & quick to respond to changes in current arrangements.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you so much for taking time to leave your review. We are delighted to hear that your brother is happy and that his care is working well for him. We always aim to be responsive to any changes in requirements and so it's our pleasure to provide a service that not only meets your brother's needs but also brings him enjoyment and comfort. We will pass your kind words on to the care team and the office staff.

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Review from Beryl P (Wife of Client) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers. They are extremely good with my 97 year old husband, who has dementia. Office staff are very helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thanks so much for your review. We're so pleased to hear you're happy with our carers and office staff. It's truly a privilege to care for your husband.

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Review from Charles O (Husband of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see from the ratings, we are very happy with the service we receive.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review! We're delighted to see that you've given us 5 stars across all categories and that you're very happy with the service you're receiving from Home Instead. It means a lot to us to know that we're meeting your expectations.

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Review from Beverley L (Daughter of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, and the carers are very patient with Dad. They arrive on time and are reliable. Overall, great service and would recommend Home Instead.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. We're delighted to hear that you're happy with the care your Dad is receiving and that our team's patience, punctuality, and reliability are making such a positive difference. We appreciate your recommendation of Home Instead. It means a great deal to us.

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Review from A T (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have had support now for the last 8 years. It is lovely to get to know your 'team' and not have different people all the time. The carers have been lovely, so kind, caring and accommodating for each day's issues that greet them. Have been able to completely trust them and have never had
any problems. It's reassuring to know they care.

Reply from Mike Chalton, Franchise owner. at Home Instead (Liverpool South)

Thank you for your review. It has been and continues to be our privilege to provide care for your parents over such a long period of time. As an outstanding rated care provider, consistency plays a key role in the quality of our care service, and so it's rewarding to receive your positive feedback. Thank you again.

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Review from Jan C (Son of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my Mum and Dad for a number of years now and they have been excellent. My parents are very independent and were reluctant to have help at all but struggling to keep up with household tasks. The service was initially just cleaning and keeping an eye on them as I live
some distance away. My mother had a prolonged stay in hospital in 2022. Home Instead provided daily care on her discharge which prevented any relapse and gave me reassurance. This was done at short notice. Support was stepped down as she improved and recently she has had cognitive decline which has meant she needs daily reminders about medication and this has been arranged within days.
Communication is excellent. My parents are shown respect by managers and support workers and we get a rota telling us who will be visiting and any changes.
It has given me peace of mind and enabled my parents to remain as independent as possible because they have a reliable compassionate safety net.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and detailed feedback. Providing care for your parents is our privilege. As you have found, we tailor our care service to individual needs, and this often requires some adjustment over a period of time. We aim to be adaptable to changing needs, and of course, we understand the importance of maintaining clear communication. Thank you again for your comments.

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Review from B S (Husband of Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Home Instead address all the needs in their scope, this is reflected in the cost. It just depends on whether you feel your needs are worth the cost.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and feedback. We aim to provide an outstanding service to all our clients, which meets their specific and individual needs.

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Review from H B (Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all the girls are kind and pleasant, clean and well turned out and do what they can to help me get ready for my day. I have usually had my breakfast and am ready for a shower which they help me with, dressing and feet attended to. They will prepare lunch if needed and go shopping and are
willing to do anything I need without making me feel rushed. Sometimes they are the only person I will speak to until the evening. They will ring the doctor if needed.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and detailed feedback. It's our privilege to care for you and our Care Professionals will always do their very best to help you feel happy and supported living at home.

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Review from J B (Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the service.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. We aim to deliver outstanding care to our clients and so we're delighted to hear you are pleased with our services.

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Review from Margaret D (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having help for over a month now and I find it so helpful, I have come to really feel very cared for and find everything that is done for me is so good. I do feel so much better than I used to. The ladies are so caring and thoughtful, I can get some stuff done which I can no longer do.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. Our aim is to support with the key things you need help with, so that you're able to live comfortably at home. We're delighted that you feel very cared for, as we work hard to ensure your experience of Home Instead is a positive one. Thank you again for your feedback.

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Review from P R (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very professional and caring staff. The office has also been very responsive and flexible as our needs have developed.
My dad has a wide range of needs and nothing has been too much trouble.

Reply from Mike Chalton, Franchise Owner at Home Instead (Liverpool South)

Thank you for your review. Our aim is to always provide excellent care to our clients, and we fully appreciate that individual needs change over time. Being flexible and responding to those needs is an essential part of our care, and so it's rewarding to hear your appreciation of that. Thank you for your feedback.

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Review from Rob W (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been very good in providing personalised care and support to my mum since Febuary 2020. This has taken various different forms of care from companionship, helping with her meals and medication, assisting with her having a bath, taking her to afternoons at the local cafe, accompanying
her on a walk near her house etc. The staff are all very different with their own strengths and weaknesses and own special skills and seem to be very caring towards my mum.
I have also found the communication always very good between Home Instead and myself with a view to organising and managing my mum's care.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review. The fundamental aim of what we do is to provide personalised quality care and so to hear your feedback is highly rewarding. Thank you for sharing.

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Review from L M (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I chose Home Instead for Mum. I know I can relax knowing that she is being cared for properly when I am not there. I love that everyone is so lovely and really do care about Mum, communication with the team is great I am always made aware of any concerns or if anything is needed. It's
a load off my mind that I don't need to worry about her.

Reply from Mike Chalton, Franchise Owner at Home Instead (Liverpool South)

Many thanks for your review. Caring for your mum is our privilege. We're also delighted that our services provide peace of mind for you too. We aim to be outstanding in every aspect of our care services, and effective communication is a key part of what we do. Thank you for your feedback.

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Review from Cheryl M (Friend of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m not one to normally write these things, but I feel compelled to write this as I feel Home Instead deserves recognition for everything they do, I feel like I have my friend back.
My friend's quality of life has improved since the care professionals started coming up with greater confidence and less
anxiety, therefore I can't recommend home instead highly enough. It's like receiving a visit from extended, unrelated family, she explains.
In our conversation today, she mentioned that Home Instead goes above and beyond in terms of the care they offer, from the office staff to the healthcare professionals. Additionally, even on short notice, they strive to modify the care they give.

Reply from Mike Chalton, Franchise owner at Home Instead (Liverpool South)

Thank you for your review and your positive feedback. We aim to provide outstanding care, which is highly person-centred. It's rewarding for us to hear that our Care Professionals have made such a positive difference in your friend's quality of life.

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Review from Rosemary T (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Home Instead. The Caregivers to my elderly mum were kind, compassionate and caring and most importantly provided the care and support my mum needed in the final years of her life. I want to thank everyone who played a part in helping her in her last stages of life.
The staff
in the office were always so very helpful and professional in providing the level of support mum needed. They were very flexible and the Caregivers went above and beyond everything I expected of them.
I have recommended Home Instead to friends and family if and when they have a family member who needs extra help, support and companionship in their home.

Reply from Jan Mitchell, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind words. Your mum was much loved by all the staff who worked with her.

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Review from Joan M (Wife of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the hospital for two weeks in August, then was discharged home for 6 weeks rehabilitation by a care agency, arranged through Social Services. The standard of personal care given by their caregivers was good but they did not encourage my husband to move independently. After 8 weeks
in bed, his muscles were very weak. Home Instead caregivers then returned - they have cared for my husband for 7 years. Within two weeks of their return, his muscle strength was improving because they gave him confidence and had the patience to allow him to do what he could still do although he is blind and has complex health needs. These needs are always managed to a high standard by the team of carers who come in pairs four times every day. The administrative and management teams have the same standards. We both appreciate this very much. Through their dedication, I am supported so that husband can be cared for in his own home and to date has not needed to become a resident in a care home.

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Review from Rebecca J (Granddaughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Home Instead Senior Care (Liverpool South) for a couple of years to provide home care for our grandmother who is living with Vascular Dementia. We have a small team of carers to provide a professional and consistent care package for our grandmother, and who she has got to know and trust
over this time period. Both the team of carers and the team in the office "behind the scenes" are fabulous!
The carers provide a professional service ensuring all the tasks on the care plan are completed to the highest standard, but not only that they do so with care and compassion. Nothing seems to be too much trouble, whether that's sitting and chatting, helping with personal care or spending time looking at old photo's or doing puzzles. The team in the office are equally brilliant as they organise last minute support when a washing machine engineer needs to visit with less than 24 hours notice or arranging to take our grandmother to the dentist for a check-up. And all this is done with a smile!

Reply from Jan Mitchell, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind review. Your grandmother is a lovely lady and our CAREGivers always look forward to their visits with her.

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Review from Irene (Daughter of Client) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the office and the carers who support my mum are professional and always keen to help my mum and give us advice when will ask for it. My mum was totally against having carers in her home and we hadn't had good experiences with 2 other agencies we had used, then a friend recommended Home
Instead. The difference was amazing, my mum soon accepted her carers and my mum now tells us, her friend is visiting if we phone when a carer is with her. At the beginning of lockdown, we found it difficult to get antibacterial wipes etc, one of my mum's carers brought her some. Before lockdown Home Instead had arranged and were taking my mum to social afternoons which she really enjoyed. I highly recommend Home Instead to anyone needing support in their home.

Reply from Jan, Managing Director at Home Instead (Liverpool South)

Many thanks for your kind words. The CAREGivers find it an absolute pleasure to care for your mum. We hope to resume the social afternoons as soon as we are able.

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Review from Hilary (Daughter of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly father is still able to live in his own home, as he wishes, with the help of the Home Helps who visit him 6 days a week. They keep his house clean and tidy but most of all they provide friendship and companionship as Dad is not very mobile and does not leave the house. He calls the carers
‘my friends’ and is always pleased to see them. They make his lunch and check that he is OK and provided for and have contacted the doctor when he was feeling unwell. I live some distance away and knowing that he receives such care makes me feel more confident in his well-being. The office staff too have also been very helpful and friendly and they keep me well informed. Thanks to you all!

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Review from Andy S (Son of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If Home Instead (Wavetree S Liverpool) featured on Trip Advisor it would, without doubt, feature as the top care provider in Liverpool.


Mum formally used Home Instead back in September, prior to being admitted to Hospital. On discharge last week Mum was offered a free 5-week care package from another

care provider.
After 2 days it was clear that the care offered was wholly inadequate. We recontacted Home Instead and the assistant care manager has coordinated, within a couple of days, a full care package and Mum is now back receiving the care she deserves. What greater testimony is there than people proffering to pay rather than get care for free.


The staff and care provided are outstanding with carers arriving on time, every time. This company provides a unique tailored service
which is flexible and accommodating.
I'm not looking forward to old age but when the time comes Home Instead will, without doubt, be my service provider.


Great Service!!!

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Home Instead (Liverpool South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Home Instead (Liverpool South) is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Liverpool South) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead.


She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

Claire

Claire Thompson

Job Title: Care Manager

Joined: 2020

Claire is our Care Manager. She began her career with Home Instead as a Care Professional, joining the Wirral team in October 2020, progressing to ACM, and then Live-in Care Coordinator in 2023. She moved into her current role as Care Manager for Liverpool South in December 2024.

Frequently Asked Questions about Home Instead (Liverpool South)

What Type of Services does Home Instead (Liverpool South) offer?

Home Instead (Liverpool South) offers Home Care.

How many Carers does Home Instead (Liverpool South) employ?

Home Instead (Liverpool South) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Liverpool South) to verify any information. View our terms and conditions. Home Instead (Liverpool South) has an Enhanced Service - more info.