Home Instead (Liverpool South) provide a flexible range of domiciliary packages, allowing older people and adults with a disability, nursing or respite needs to feel secure and looked-after. While respecting each individual's care requirements, the team also looks to support positive and dignified lifestyle and build strong relationships with clients and their families.
Care Provided by Home Instead (Liverpool South)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £39.50
- Weekly Live-in Care Fees: from £1,800
Please contact us for further information.
Contact Home Instead (Liverpool South) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Rebecca Bradley (Group General Manager)
Home Instead (Liverpool South) Reviews (25)
Home Instead (Liverpool South) has a Review Score of 9.8 (9.758) out of 10, based on 17 reviews in the last 2 years.
Over all time Home Instead (Liverpool South) has 25 reviews.
We are very happy with the service from Home Instead and the personal care given. Thank you.
Thank you for your review and feedback. Providing care for your mum is our privilege. We always aim to ensure that our care service continues to meet her needs should they change. The review process is a key part of this and it's rewarding to hear you found it beneficial.
I have been recently pleased with the care and support my mother receives. The carers are consistently professional, kind and compassionate. Their helpers have made a real difference to her daily life. It is a great help to me knowing she is in capable and caring hands, which gives peace of mind. I would not hesitate to recommend the lovely team who look after her. They are all lovely.
Thank you for taking time to leave your review. It's our privilege caring for your mum and we're delighted to hear that you have peace of mind knowing she is in safe hands. At Home Instead we aim to make a positive difference to the lives of our clients, through providing them with the best care experience possible. Thank you again for your feedback and words of recommendation.
Both companions show great kindness and patience to my mum.
Thank you for taking time to leave your review, we really appreciate it. At Home Instead, we aim to provide outstanding levels of care and support to our clients, therefore it's rewarding to hear from you, that our Care Professionals have shown great kindness and patience to your mum.
Home Instead provides fabulous care. Staff are caring and professional. Always on time and friendly.
Thank you for your fabulous review! We work hard to ensure that our care is always of the highest professional standard, and our Care Professionals provide you with the best care experience possible. We're delighted to receive your wonderful feedback.
My brother has carers twice on one day a week. It is working well, personal care, meals, companionship & giving medication are all completed as agreed. My brother enjoys the visits & is well cared for. The office team are always friendly, helpful & quick to respond to changes in current arrangements.
Thank you so much for taking time to leave your review. We are delighted to hear that your brother is happy and that his care is working well for him. We always aim to be responsive to any changes in requirements and so it's our pleasure to provide a service that not only meets your brother's needs...
Very happy with carers. They are extremely good with my 97 year old husband, who has dementia. Office staff are very helpful.
Thanks so much for your review. We're so pleased to hear you're happy with our carers and office staff. It's truly a privilege to care for your husband.
As you can see from the ratings, we are very happy with the service we receive.
Thank you for your review! We're delighted to see that you've given us 5 stars across all categories and that you're very happy with the service you're receiving from Home Instead. It means a lot to us to know that we're meeting your expectations.
The care is excellent, and the carers are very patient with Dad. They arrive on time and are reliable. Overall, great service and would recommend Home Instead.
Thank you for your review. We're delighted to hear that you're happy with the care your Dad is receiving and that our team's patience, punctuality, and reliability are making such a positive difference. We appreciate your recommendation of Home Instead. It means a great deal to us.
Mum and Dad have had support now for the last 8 years. It is lovely to get to know your 'team' and not have different people all the time. The carers have been lovely, so kind, caring and accommodating for each day's issues that greet them. Have been able to completely trust them and have never had any problems. It's reassuring to know they care.
Thank you for your review. It has been and continues to be our privilege to provide care for your parents over such a long period of time. As an outstanding rated care provider, consistency plays a key role in the quality of our care service, and so it's rewarding to receive your positive feedback. Thank you again.
Communication is excellent. My parents are shown respect by managers and support workers and we get a rota telling us who will be visiting and any changes.
It has given me peace of mind and enabled my parents to remain as independent as possible because they have a reliable compassionate safety net.
Thank you for your review and detailed feedback. Providing care for your parents is our privilege. As you have found, we tailor our care service to individual needs, and this often requires some adjustment over a period of time. We aim to be adaptable to changing needs, and of course, we understand the importance of maintaining clear communication. Thank you again for your comments.
Although Home Instead address all the needs in their scope, this is reflected in the cost. It just depends on whether you feel your needs are worth the cost.
Thank you for your review and feedback. We aim to provide an outstanding service to all our clients, which meets their specific and individual needs.
I find that all the girls are kind and pleasant, clean and well turned out and do what they can to help me get ready for my day. I have usually had my breakfast and am ready for a shower which they help me with, dressing and feet attended to. They will prepare lunch if needed and go shopping and are willing to do anything I need without making me feel rushed. Sometimes they are the only person I will speak to until the evening. They will ring the doctor if needed.
Thank you for your review and detailed feedback. It's our privilege to care for you and our Care Professionals will always do their very best to help you feel happy and supported living at home.
Pleased with the service.
Thank you for your review. We aim to deliver outstanding care to our clients and so we're delighted to hear you are pleased with our services.
I have been having help for over a month now and I find it so helpful, I have come to really feel very cared for and find everything that is done for me is so good. I do feel so much better than I used to. The ladies are so caring and thoughtful, I can get some stuff done which I can no longer do.
Thank you for your review. Our aim is to support with the key things you need help with, so that you're able to live comfortably at home. We're delighted that you feel very cared for, as we work hard to ensure your experience of Home Instead is a positive one. Thank you again for your feedback.
My dad has a wide range of needs and nothing has been too much trouble.
Thank you for your review. Our aim is to always provide excellent care to our clients, and we fully appreciate that individual needs change over time. Being flexible and responding to those needs is an essential part of our care, and so it's rewarding to hear your appreciation of that. Thank you for your feedback.
I have also found the communication always very good between Home Instead and myself with a view to organising and managing my mum's care.
Thank you for your review. The fundamental aim of what we do is to provide personalised quality care and so to hear your feedback is highly rewarding. Thank you for sharing.
I am so pleased I chose Home Instead for Mum. I know I can relax knowing that she is being cared for properly when I am not there. I love that everyone is so lovely and really do care about Mum, communication with the team is great I am always made aware of any concerns or if anything is needed. It's a load off my mind that I don't need to worry about her.
Many thanks for your review. Caring for your mum is our privilege. We're also delighted that our services provide peace of mind for you too. We aim to be outstanding in every aspect of our care services, and effective communication is a key part of what we do. Thank you for your feedback.
My friend's quality of life has improved since the care professionals started coming up with greater confidence and less anxiety, therefore I can't recommend home instead highly enough. It's like receiving a visit from extended, unrelated family, she explains.
In our conversation today, she mentioned that Home Instead goes above and beyond in terms of the care they offer, from the office staff to the healthcare professionals. Additionally, even on short notice, they strive to modify the care they give.
Thank you for your review and your positive feedback. We aim to provide outstanding care, which is highly person-centred. It's rewarding for us to hear that our Care Professionals have made such a positive difference in your friend's quality of life.
The staff in the office were always so very helpful and professional in providing the level of support mum needed. They were very flexible and the Caregivers went above and beyond everything I expected of them.
I have recommended Home Instead to friends and family if and when they have a family member who needs extra help, support and companionship in their home.
Many thanks for your kind words. Your mum was much loved by all the staff who worked with her.
My husband was in the hospital for two weeks in August, then was discharged home for 6 weeks rehabilitation by a care agency, arranged through Social Services. The standard of personal care given by their caregivers was good but they did not encourage my husband to move independently. After 8 weeks in bed, his muscles were very weak. Home Instead caregivers then returned - they have cared for my husband for 7 years. Within two weeks of their return, his muscle strength was improving because they gave him confidence and had the patience to allow him to do what he could still do although he is blind and has complex health needs. These needs are always managed to a high standard by the team of carers who come in pairs four times every day. The administrative and management teams have the same standards. We both appreciate this very much. Through their dedication, I am supported so that husband can be cared for in his own home and to date has not needed to become a resident in a care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 July 2019- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Liverpool South).
Awards / Recognitions (10)
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
- Recipient: Home InsteadDate: Wednesday 31 May 2023
Meet the Team (2)
Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead.
She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.
Claire is our Care Manager. She began her career with Home Instead as a Care Professional, joining the Wirral team in October 2020, progressing to ACM, and then Live-in Care Coordinator in 2023. She moved into her current role as Care Manager for Liverpool South in December 2024.
Frequently Asked Questions about Home Instead (Liverpool South)
How many Carers does Home Instead (Liverpool South) employ?
Home Instead (Liverpool South) employs 50 carers.
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