Home Instead (Liverpool South)

20 Tapton Way, Wavertree Business Village, Liverpool L13 1DA
Review Us
9.8 21 Reviews
  • Home Instead (Liverpool South), Liverpool
Home Instead (Liverpool South) provide a flexible range of domiciliary packages, allowing older people and adults with a disability, nursing or respite needs to feel secure and looked-after. While respecting each individual's care requirements, the team also looks to support positive and dignified lifestyle and build strong relationships with clients and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices vary depending on the type of care package or solution required.
Please contact us for further information.

Good to Know

Group/Owner

Person in charge

  • Jan Mitchell (Managing Director)

Home Instead (Liverpool South) Reviews (21)

Total of 21, showing 21-21
9.8

Home Instead (Liverpool South) has a Review Score of 9.8 (9.810) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Liverpool South) has 21 reviews.

Overall Experience

  • 18
  • 3
  • 0
  • 0
  • 0

Date Published

21
5
5
14
7

Review from I S (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've no complaints, caregivers come regularly and on time. I get a rota telling me who is going to come. I get on really well with the caregiver team, even though I am a Liverpudlian and a couple of the carers are Evertonians! We have a good chat.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Home Instead (Liverpool South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Home Instead (Liverpool South) is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Liverpool South) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Rebecca

Rebecca Bradley

Job Title: Group General Manager

Joined: 2012

Rebecca is a vastly experienced operations manager, with over a decade of experience working within Home Instead.


She began her journey as a Care Professional in 2012, and today oversees all aspects of Home Instead Chester's operations.

Claire

Claire Thompson

Job Title: Care Manager

Joined: 2020

Claire is our Care Manager. She began her career with Home Instead as a Care Professional, joining the Wirral team in October 2020, progressing to ACM, and then Live-in Care Coordinator in 2023. She moved into her current role as Care Manager for Liverpool South in December 2024.

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