Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
Review Us
9.9 108 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.
Show Home Instead (Southport) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Plus one-off set up fee - please enquire for details

These prices are only a guideline, please contact Home Instead (Southport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leanne Stubbs (Registered Care Manager)

Home Instead (Southport) Reviews (108)

9.9

Home Instead (Southport) has a Review Score of 9.9 (9.878) out of 10, based on 15 reviews in the last 2 years.
Over all time Home Instead (Southport) has 108 reviews.

Overall Experience
  • 98
  • 9
  • 0
  • 1
  • 0
Date Published
  • 108
  • 7
  • 10
  • 15
  • 93
Reviewer Connection to Home Instead (Southport)
  • 45
  • 21
  • 13
  • 7
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 1-20
Review from M K (Son of Client) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered
from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for your kind words. The team are delighted to hear that your mum has settled well into her new home and it has been our privilege to support her for those 4 years.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cath D (Daughter of Client) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the
back.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. It was our pleasure to be able to support your mum over the last six years. I will pass on your comments to all the team. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M G (Daughter of Client) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has provided my mum with excellent, consistent care, and I couldn't be more grateful for their support. Initially, Mum had them coming in a couple of times a week, which was already a great help. However, after a recent hospital stay when my mum became quite unwell, it became clear that
her care package needed to be increased.
Home Instead were incredible throughout this process. They supported me every step of the way, working closely with me to put a new care plan in place that has made a significant difference in my mum's recovery since returning home. Their team is highly professional, compassionate, and genuinely listens to the needs and preferences of their clients. They regularly review care plans to ensure they're still meeting those needs.
Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for this wonderful review. We are delighted that we have been able to support your lovely mum to return home after her hospital stay. Our fabulous ladies work very hard behind the scenes to ensure that all is in place so that your mum feels safe at home with her regular team. I will be sure to pass your comments on to everyone. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E L (Daughter of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He
is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to send such a lovely review. It is always great to hear that we have made a positive impact on someone's life. It is our honour to have enabled your Dad to remain in the home he enjoyed for as long as possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Wife of Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced
and in the main equally supportive. My contact with other office staff was positive.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. It was our privilege to support your husband in the last 18 months of his life. I will be sure to pass your comments on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E H (Daughter of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended to use Home Instead, they lived up to all expectations, would highly recommend to anyone wanting high standards of care in order to assist a loved one to literally stay home instead.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to leave your review. We are so pleased that we lived up to your expectations and enabled your loved one to remain at home. We know what a comfort that can be to everyone.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B M (Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. I will be sure to pass along your comments to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Daughter of Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism
and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.
Reply from Irene Hough, Owner at Home Instead (Southport)

It was our pleasure to be able to serve your lovely mother in her last few weeks. I know the team were extremely fond of her. Please accept our condolences to you and all the family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janice D (Niece of Client) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching
and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review and it has been our absolute pleasure to support your lovely family over the years.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Daughter of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself
and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave such a lovely review. I am so pleased that we could be of help to your mother. Also, that you felt that we were a support for you too. Our aim Is to be there for families, who need us on both an emotional and practical level, where possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Client) assisted by family/friend published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave your review. We are pleased that you have been happy with our service. Feel assured that we will be here for you in the future should the need arise.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Niece of Client) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave this lovely review. We are so pleased that we were able to support your Aunt and meet your expectations, it is always our aim that families feel that we have provided our service as we would to our own families.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D D (Husband of Client) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care support. All care staff are the best. Lots of love to all.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for leaving your review. We are so pleased that we were able to provide a service that you were pleased with.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R N (Daughter-in-law of Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after
each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are so pleased that we delivered on our promises to you and all your family. We really appreciate your kind comments. Thank you so much.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T G (Daughter of Client) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able
to shop and clean for himself at the moment.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to write this lovely review of our service. We are pleased that we could support your dad, until he was able to be independent again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane S (Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with
them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful.
Thank you.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your lovely review. It is our pleasure to support you and of course I will pass on your positive comments to our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Client) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you so much for your kind review. We are pleased that you have been satisfied with the service provided and we will of course feed this back to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R R (Daughter of Client) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial contact and through the time our family were involved with Home Instead your care and support were excellent.
All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness.
Thank you for all you did in what was sadly a very short time.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you for taking the time to leave is this lovely review. We are always humbled when we have reviews such as this. It is always our aim to ensure that everyone is treated with dignity and respect from the very first contact. We are so pleased that we were able to provide our service in a way that made a difference to your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda C (Daughter of Client) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful,
office staff included-always helpful straight away.
Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for your lovely review. We are so pleased that you are so happy with everything we did. I will be sure to let the team know that they are doing a great job.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Home Instead (Southport) is calculated as follows: ( (82 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 90 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (16)

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.

Charlotte

Charlotte Baines

Job Title: Head of Client Experience Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.

Frequently Asked Questions about Home Instead (Southport)

What Type of Services does Home Instead (Southport) offer?

Home Instead (Southport) offers Home Care.

How many Carers does Home Instead (Southport) employ?

Home Instead (Southport) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.