Home Instead (Southport)

We only used Home Instead for a couple of months as my mother had a fall and went into hospital before moving to be with family. However, their help was set up very quickly, and they provided a reliable, caring service. My mother looked forward to her visits, and I wouldn't hesitate in recommending them to anyone looking for care.

As a family, we can't thank Home Instead enough for the wonderful care you gave to our aunt. You enabled her to fulfil her wish to remain at home surrounded by family and her friends from Home Instead. All involved in her care over the years, and especially in her final days, went above and beyond to ensure she had familiar people around her. We also felt extremely supported as a family and are so grateful for the way the whole team responded to her changing needs.

Carers were wonderful, helpful, friendly, professional and very supportive to us both. Oneline app allowed me to keep informed of who was coming and any notes regarding care provided. Regular timings allowed me to plan efficiently, and a small team meant they were familiar with my husband's needs and catered accordingly. I strongly recommend Home Instead to anyone who needs care at home.

Home Instead looked after my father at home as his health started to deteriorate. I cannot thank them enough, they enabled my father to stay independent at home for longer than we thought possible. They were caring, professional, observant and excellent communicators. I would recommend them in a heartbeat.

The carers varied in age, and my mother, at 92 naturally warmed to the older carers, who she could identify with. The office was not always available, but they did come back to you within a few days. I would recommend Home Instead, southport

We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.

Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the back.

Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.

Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.

I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced and in the main equally supportive. My contact with other office staff was positive.

I was recommended to use Home Instead, they lived up to all expectations, would highly recommend to anyone wanting high standards of care in order to assist a loved one to literally stay home instead.

I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!

The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.

I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.

Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.

We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.

Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.

Best care support. All care staff are the best. Lots of love to all.

I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.

Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.