Home Instead (Southport)

Excellent level of care and empathetic support to family.

I found the daily online logs very useful - they provide a clear window onto how things were going at any one time, and showed me on a number of occasions where practical things needed to be sorted out (eg. the doorbell not working).

We had two carers who came first thing in the morning to wash and dress my husband. They were both punctual, well organised and very caring. Despite my husband being hard of hearing, almost completely immobile and unable to move his left side, the carers managed with kindness and respect. They were at pains to treat him with dignity and chatted away with him which made him feel very comfortable. We are incredibly thankful that we chose you to support us.

Mum had a stroke in October 2020 and we started bringing in Home Instead for companionship initially while we were out at work. As the last 6 years passed and mums health deteriorated we increased the visits and level of care. All the carers were lovely and many formed a strong bond with both mum and us over time. Home Instead helped us keep mum at home for as long as possible and for that we are thankful. Mum liked the fact they did not wear a uniform and neighbours didn't need to know she had assistance.

All the Home Instead staff provided excellent care and were endlessly patient with my mother-in-law and helped her enormously during her six months at home and her 3 months in a care home.

We only used Home Instead for a couple of months as my mother had a fall and went into hospital before moving to be with family. However, their help was set up very quickly, and they provided a reliable, caring service. My mother looked forward to her visits, and I wouldn't hesitate in recommending them to anyone looking for care.

As a family, we can't thank Home Instead enough for the wonderful care you gave to our aunt. You enabled her to fulfil her wish to remain at home surrounded by family and her friends from Home Instead. All involved in her care over the years, and especially in her final days, went above and beyond to ensure she had familiar people around her. We also felt extremely supported as a family and are so grateful for the way the whole team responded to her changing needs.

Carers were wonderful, helpful, friendly, professional and very supportive to us both. Oneline app allowed me to keep informed of who was coming and any notes regarding care provided. Regular timings allowed me to plan efficiently, and a small team meant they were familiar with my husband's needs and catered accordingly. I strongly recommend Home Instead to anyone who needs care at home.

Home Instead looked after my father at home as his health started to deteriorate. I cannot thank them enough, they enabled my father to stay independent at home for longer than we thought possible. They were caring, professional, observant and excellent communicators. I would recommend them in a heartbeat.

The carers varied in age, and my mother, at 92 naturally warmed to the older carers, who she could identify with. The office was not always available, but they did come back to you within a few days. I would recommend Home Instead, southport

We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.

Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the back.

Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.

Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.

I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced and in the main equally supportive. My contact with other office staff was positive.

I was recommended to use Home Instead, they lived up to all expectations, would highly recommend to anyone wanting high standards of care in order to assist a loved one to literally stay home instead.

I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!

The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.

I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.

Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.