Home Instead Senior Care (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA

Home Instead Senior Care Southport services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead’s CAREGivers receive specialist training, and are required to have six references in addition to an enhanced (DBS) background check. They do not wear uniforms as they can create a barrier, particularly when a CAREGiver accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that CAREgiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients with dementia.

Group : Home Instead Senior Care

Person in charge: Jan Anderson (General Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 134

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Southport): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Home Instead Senior Care (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Southport) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.897 for Home Instead Senior Care (Southport) is calculated as follows: ( (26 Excellents x 5) + (3 Goods x 4) ) ÷ 29 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Southport) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Home Instead Senior Care (Southport) has a Review Score of 9.4 (9.397) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Southport)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Southport)

  • Daughter of Client/Service User
    4
  • IMCA (Independent Mental Capacity Advocate)
    1

I was able to observe how supportive one of your carers was to the husband of a service user. The husband became quite agitated when a health professional arrived to assess current moving and handling practices. The carer demonstrated a very reassuring manner and was able to calm the husband down.

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jan Anderson at Home Instead Senior Care (Southport) responded to this review on 18 May 2018:

Our team are very proud to have received this review which helps to demonstrate their passion and commitment for what we all do.

Mum's lovely carer has been with her for a couple of years and is totally amazing. When Mum was still at home, the carer came in twice a week and helped her to manage her money, organise her food/shopping requirements, take her shopping, have coffee with her, make lovely lunches, change bedding, washing and so much more. Not only that, the carer actively looked for things to do in order to make Mum's life better and often came up with suggestions/ideas. This was great as my brother and I live several hours away, so the carer was our eyes and ears.

The carer was also an invaluable help when Mum needed to be accompanied to medical appointments and always provided us with feedback. When Mum moved into a care home earlier this year, the carer really wanted to continue helping mum. This continuity of care really helped Mum to settle into the care home in the first few weeks, also enabling her to get out and about to the places she enjoys going. Th carer is a complete angel and we are so grateful for her kindness and care.

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Jan Anderson at Home Instead Senior Care (Southport) responded to this review on 11 May 2018:

We are so grateful for your kind review and the team involved with providing the care and support will be informed of your comments. Having feedback like this is hugely rewarding for our wonderful team of CAREGivers who truly make a difference to peoples lives daily. Thank you.

Home Instead have been involved in my mother's care for the past four to five years and I cannot recommend them highly enough! The caregivers - a team of 5 in my mother's case - have been absolutely marvellous, easily adapting to my mother's worsening Alzheimer's and genuinely caring for her and doing everything that they can to ensure her wellbeing.

My mother got on well with all the carers - including some younger women in the earlier years - which is a real testament to them as my mother can be quite awkward at times! She also adapted quite well to more personal, intimate care which again says something about the level of trust that has built up over the years. My family and I have been so impressed with the level of care provided: the updates from the office; the alerts if anything has been found to be amiss; the genuine level of understanding of my mother's situation and the relationships that have developed between us and the carers as we have got to know them over the years.

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Jan Anderson, General Manager at Home Instead Senior Care (Southport) responded to this review on 11 Apr 2018:

Thank you for your kind review, we feel proud to have been able to provide support and care to such a lovely family. Thank you from all the team at Home Instead Southport & Formby.

My parents have been using Home Instead for a year now and are delighted with their service. They were hesitant in asking for help initially but now think it's been the best thing ever.
The lady who cares for them is superb!

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jan Anderson, General Manager at Home Instead Senior Care (Southport) responded to this review on 13 Mar 2018:

Thank you for your kind review, we are honoured to be providing support to you and your family.

A polite and very understanding young man. Supervisor conducted a pleasant and thorough review.

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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Awards / Recognitions

April 2018

Recipient: Home Instead Senior Care (Southport)

Date: Thursday 21 Apr 2016

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