Home Instead Senior Care (Southport)

I was able to observe how supportive one of your carers was to the husband of a service user. The husband became quite agitated when a health professional arrived to assess current moving and handling practices. The carer demonstrated a very reassuring manner and was able to calm the husband down.

Mum's lovely carer has been with her for a couple of years and is totally amazing. When Mum was still at home, the carer came in twice a week and helped her to manage her money, organise her food/shopping requirements, take her shopping, have coffee with her, make lovely lunches, change bedding, washing and so much more. Not only that, the carer actively looked for things to do in order to make Mum's life better and often came up with suggestions/ideas. This was great as my brother and I live several hours away, so the carer was our eyes and ears.

The carer was also an invaluable help when Mum needed to be accompanied to medical appointments and always provided us with feedback. When Mum moved into a care home earlier this year, the carer really wanted to continue helping mum. This continuity of care really helped Mum to settle into the care home in the first few weeks, also enabling her to get out and about to the places she enjoys going. Th carer is a complete angel and we are so grateful for her kindness and care.

Home Instead have been involved in my mother's care for the past four to five years and I cannot recommend them highly enough! The caregivers - a team of 5 in my mother's case - have been absolutely marvellous, easily adapting to my mother's worsening Alzheimer's and genuinely caring for her and doing everything that they can to ensure her wellbeing.

My mother got on well with all the carers - including some younger women in the earlier years - which is a real testament to them as my mother can be quite awkward at times! She also adapted quite well to more personal, intimate care which again says something about the level of trust that has built up over the years. My family and I have been so impressed with the level of care provided: the updates from the office; the alerts if anything has been found to be amiss; the genuine level of understanding of my mother's situation and the relationships that have developed between us and the carers as we have got to know them over the years.

My parents have been using Home Instead for a year now and are delighted with their service. They were hesitant in asking for help initially but now think it's been the best thing ever.
The lady who cares for them is superb!

A polite and very understanding young man. Supervisor conducted a pleasant and thorough review.