Home Instead Senior Care (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA

Home Instead Senior Care (Southport)
Home Instead Senior Care (Southport)
Home Instead Senior Care (Southport)

Home Instead Senior Care Southport services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead’s CAREGivers receive specialist training, and are required to have six references in addition to an enhanced (DBS) background check. They do not wear uniforms as they can create a barrier, particularly when a CAREGiver accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that CAREgiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients with dementia.

Group : Home Instead Senior Care

Person in charge: Jan Anderson (General Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 134

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Southport): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


7.8 Home Instead Senior Care (Southport) has a Review Score of 7.8 (7.833)

The Review Score of 7.8 (maximum of 10) for Home Instead Senior Care (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Southport) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Home Instead Senior Care (Southport) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Home Instead Senior Care (Southport) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Home Instead Senior Care (Southport)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Home Instead Senior Care (Southport)

  • Daughter of Client/Service User

My parents have been using Home Instead for a year now and are delighted with their service. They were hesitant in asking for help initially but now think it's been the best thing ever.
The lady who cares for them is superb!

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Jan Anderson, General Manager at Home Instead Senior Care (Southport) responded to this review on 13 Mar 2018:

Thank you for your kind review, we are honoured to be providing support to you and your family.

A polite and very understanding young man. Supervisor conducted a pleasant and thorough review.

How likely would you be to recommend Home Instead Senior Care (Southport)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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Awards / Recognitions

April 2016

Recipient: Home Instead Senior Care (Southport)

Date: Thursday 21 Apr 2016

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