Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.9 107 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Plus one-off set up fee - please enquire for details

These prices are only a guideline, please contact Home Instead (Southport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leanne Stubbs (Registered Care Manager)

Home Instead (Southport) Reviews (107)

9.9

Home Instead (Southport) has a Review Score of 9.9 (9.869) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Southport) has 107 reviews.

Overall Experience
  • 97
  • 9
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  • 1
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Date Published
  • 107
  • 6
  • 9
  • 14
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Reviewer Connection to Home Instead (Southport)
  • 45
  • 21
  • 12
  • 7
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 107, showing 61-80
Review from Sue W (Daughter of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
We started using the service to help my mother with her meals when she was home from hospital, and then tried to extend it to assisting with her medication.
The carers were very kind and well-meaning, and the office staff kind.
Unfortunately, Mum deteriorated, and ended up readmitted to hospital,
and then came home for end of life care.
We found the two-week contract quite limiting, and off-putting.
Reply from Jan Anderson at Home Instead (Southport)

Thank you for your valuable feedback, it is important that we listen to families and use that feedback to look at ways for improvement wherever possible. Thank you.

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Review from Jane M (Daughter of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management was efficient and in contact with me as often as necessary. The staff were friendly but often seemed a bit rushed during the course of an hour. Overall, we were happy with the service and there was a good system in place if there were any problems.
Reply from Jan Anderson, Manager at Home Instead (Southport)

Thank you for taking the time to review our service. We are grateful for your feedback which we value greatly. With our kindest regards.

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Review from A S (Wife of Client) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with excellent, efficient and friendly care from all the staff.
Well done to everyone.
Reply from Jan Anderson at Home Instead (Southport)

We are so grateful you have taken the time to review our service, thank you for letting us and others know that we have been a trusted source of care and support for you and your family. Our kindest regards.

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Review from J S (Son of Client) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead administered my father's care very well.
The carers allocated to my dad were absolutely superb.
Very dedicated, caring and professional in all they did, sometimes in difficult circumstances.
Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, we feel proud to have been trusted to provide the care and support for you and your family. With our kindest regards.

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Review from D M (Nephew of Client) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provided excellent care to both my aunts and ensured they lived out their days at their home before dying aged 98 and 97 (the latest in December 2019) respectively after approx 15 years of support from their carers, a number of whom came to be looked on as friends.


In summary a professional,

organised, friendly and good value for money provider of senior care - on the very rare occasions they fell below their high standards they were quick to rectify. I would not hesitate to recommend them to others.
Reply from Jan Anderson at Home Instead (Southport)

We are so grateful that you have taken the time to complete a review on the service we have provided, it is our privilege to have supported your family in these recent years. With our kindest thanks.

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Review from H S (Daughter of Client) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were all very kind to my Mum and seemed genuinely caring and interested in her. They often took time to chat with her about her life as well as doing all the basic care, to a high standard.
The office staff were friendly, but at times communication between them and the carers was not ideal.
Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review and for giving us the opportunity of improving ways of communication throughout the whole team. It is important that we listen, learn and improve when given the chance. Our goal is to be the best we can be to support others to live well at home. Thank you.

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Review from C B (Client) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received was outstanding. All the staff were lovely, and I would highly recommend the Southport branch.
Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review the service we have provided, it is very important to us all at Home Instead to know we have provided the right service that was tailored to your needs and that we did a great job, thank you.

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Review from P A (Daughter of Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We first needed care about three years ago. Their professionalism was evident on first contact. They transformed my life, knowing that my mother was being cared for by friendly and concerned carers, was wonderful. Anything that they were concerned about was referred to me immediately. They regularly
check on paperwork and customer satisfaction - everyone is cheerful and friendly; the caregivers are precisely that. I cannot recommend them highly enough. They are reliable, friendly and flexible - just wonderful!
Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are thrilled to have received such a wonderful review of the service we have provided in support of you and your family, thank you for taking the time to help others see the kind of service you received which in turn will help them to consider our service. Thank you.

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Review from S T (Cousin of Client) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was supported by Home Instead earlier this year. Sadly, she passed away unexpectedly only two weeks after support began at the age of just 34. Although she only received support for a very short period of time, Home Instead had a profoundly positive impact on her well-being during this time.
My cousin had Aspergers, and we were looking for a provider to support her in increasing her independence and confidence in accessing the community. From start to finish, the staff at Home Instead went the extra mile. The team visited my cousin and I in her own home to discuss what she would like to achieve from their support. They then carefully considered my cousin's likes and interests and selected a member of staff with similar interests. My cousin praised Home Instead during the two weeks of support she received. This was of great reassurance to my family and I, as we don't live locally. After her sudden death, Home Instead showed great kindness to my family and me, it is the genuine sincerity and care for clients and their loved ones that lead me to highly recommend their service to anyone looking for a personalised high standard service.
Reply from Jan Anderson, General Manager at Home Instead (Southport)

We cannot thank you enough for your kind review. We are blessed to have been able to have such a positive impact for you and your family in your time of need. Thank you for completing this review.

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Review from M D (Daughter-in-law of Client) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally reliable and professional.
They do exactly what they promise which is refreshing.
All the carers have been thorough and treated their client with dignity and care.
I would highly recommend this service.
Reply from Jan Anderson at Home Instead (Southport)

We are delighted to read the review you have made of the service we provide, we are very grateful indeed for taking the time and trouble to help others by reviewing our service. Thank you so much from all the TEAM at Home Instead Southport and Formby.

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Review from R B (Daughter of Client) published on 31 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received has made her final two years pleasant and enjoyable. Knowing her carers well and finding them warm, caring and as she described homely, she was calmer and relaxed in her final months.
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Review from Sarah K (Next of Kin) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been very positive of the care given to one of our family - professional, very friendly and a high standard of care as always given.
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Review from Isla M (Daughter of Client) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were always pleasant and helpful to both of my parents and even managed to take mum out regularly, which was no easy task.
Very quickly increased mum's care when dad took ill and passed away subsequently. This allowed me to spend valuable time with dad during his last days.
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Review from Lesley C (Daughter of Client) published on 18 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's health deteriorated rapidly earlier in the year, and following a period in hospital, we agreed that she needed help in her home. Having researched a number of providers in Southport I contacted Home Instead as I was particularly keen that my mum had continuity of care.


I was very impressed

with the offer and the fact that my mum would see the same carers each week. She now has carers twice a day and has built excellent relationships with them, seeing them as friends. Regular meals, medicines administered correctly and someone to chat to have all contributed to an improvement in her health and, although she still suffers from some memory loss, she's so much better than she was.


I've been particularly impressed with Home Instead's ability to adapt to my mum's changing needs quickly and with their feedback mechanisms. As there is no family locally it's important that I'm alerted immediately if my mum has a problem and Home Instead contact me quickly and efficiently.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for telling people about the service you receive in support of your loved one, we are always grateful to receive feedback and for others to be able to see how we are performing so they can make an informed choice when looking for home care, your feedback will really help support another family make that choice based on real experiences. Thank you from us all at Home Instead Southport & Formby.

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Review from Felicity S (Daughter of Client) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer very pleasant, helpful and understanding. Carer very attentive and passionate about the work. Nothing was too much trouble.
Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review - we are very grateful for your feedback which helps us to continuously improve and provide feedback to our dedicated teams. Thank you.

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Review from Helen R (Power of Attorney of Client) published on 7 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead were able to offer a professional and compassionate service to assist our client greatly at a difficult time. They gave her piece of mind and comfort, I would highly recommend them to anyone looking for some extra assistance.
Reply from Jan Anderson at Home Instead (Southport)

We appreciate you taking the time to complete this review which will assist others when trying to make an informed choice for care for themselves or a loved one. It is very important to us that we know how we have performed in our mission to provide the highest quality of support to those in need.

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Review from Deborah K (Client) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Disclaimer - until becoming disabled last year I was a Home Instead caregiver myself.
I have always been proud to be Home Instead, but now having seen it from both sides I'm even prouder. All staff come exactly on time, do whatever is required of them, and are like old friends. It's a joy to see
them, whether I'm well enough to interact that day, or they pack me off to bed to rest.
I have tried other care companies and there is just no comparison. Home Instead are professional, caring, and always go the extra mile to ensure clients can LIVE.
Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, we are honoured that you have taken the time to tell us and others about the service we provide. This feedback will helps people to have the confidence to contact us. Thank you again.

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Review from Catherine D (Daughter of Client) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been looking for help with Mum on a regular basis as she is 89 and her mobility and memory are failing. We wanted to be sure that Mum would get the best possible care and we specifically wanted to be sure that the ‘carers’ would be the same people each week so that Mum could hopefully build
a rapport with them and therefore feel that they would become companions as well. We also wanted the carers to be able to take Mum out and do any shopping as well as helping around the house.
After getting very positive comments from people who had used them and also from people, who had been employed by them in the past we were very happy to ask them to help.
Mum now has regular visits from two caregivers each week. We were understandably anxious on how things would go but we need not have worried. From the first visit, Mum has had nothing but praise for both of the ladies. They have obviously put Mum at her ease and their help is invaluable to Mum and to us (her children).
Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, it means such a lot to everyone in the team to know that we are delivering on our promises to you and your family. We will share this review with all the team with pride. Thank you.

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Review from Karen O (Client) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been poorly for many years and had care from different service providers. I can truly say Home Instead is one of the best care providers in this area. You don't always get it but this company are amazing from the office right to the people who come and do the job. Totally professional with a
friendly caring and comfortable interaction with me. When my illness is worse or I need extra help to get to the hospital they always do their best to arrange it for me. They have never let me down. I am really grateful to have Home Instead as my care provider. Thank you to them so much.
Reply from Jan Anderson, Home Instead (Southport) at Home Instead (Southport)

We are so very grateful for your kind and considerate words when reviewing the service you receive from the team. Thank you for taking the time to complete a review and for being an inspiration for us all to provide the best service we can. With our warm thanks.

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Review from Donald S (Client) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have previously had carers from two other companies and my comments are based on comparisons with them.
The carers from Home Instead have always arrived on time and stayed for a full hour, sometimes even longer. They have been cheerful, empathetic, professional and always willing to do whatever is
asked of them. Well done. 11/10
Reply from Jan Anderson at Home Instead (Southport)

We are very grateful that you have taken the time to review our service, hearing your comments is so important to all the team. Many thanks from everyone at Home Instead Senior Care

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Home Instead (Southport) is calculated as follows: ( (76 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.

Charlotte

Charlotte Baines

Job Title: Head of Client Experience Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.