Submit a Review for Home Instead (Southport)
Hawthorn House, 63 Scarisbrick New Road, Southport, PR8 6PA
View Full Details of Home Instead (Southport)Latest Reviews for Home Instead (Southport)
18 September 2025
We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.
11 September 2025
Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the back.
02 September 2025
Home Instead has provided my mum with excellent, consistent care, and I couldn't be more grateful for their support. Initially, Mum had them coming in a couple of times a week, which was already a great help. However, after a recent hospital stay when my mum became quite unwell, it became clear that her care package needed to be increased. Home Instead were incredible throughout this process. They supported me every step of the way, working closely with me to put a new care plan in place that has made a significant difference in my mum's recovery since returning home. Their team is highly professional, compassionate, and genuinely listens to the needs and preferences of their clients. They regularly review care plans to ensure they're still meeting those needs. Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.
28 May 2025
Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.
15 May 2025
I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced and in the main equally supportive. My contact with other office staff was positive.
04 April 2025
I was recommended to use Home Instead, they lived up to all expectations, would highly recommend to anyone wanting high standards of care in order to assist a loved one to literally stay home instead.
31 March 2025
I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!
10 February 2025
The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.
09 December 2024
I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.
26 November 2024
Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.
16 May 2024
We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.
24 April 2024
Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.
24 April 2024
Best care support. All care staff are the best. Lots of love to all.
27 March 2024
I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.
13 December 2023
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
07 August 2023
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able to shop and clean for himself at the moment.
10 May 2023
I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful. Thank you.
21 April 2023
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
30 March 2023
From the initial contact and through the time our family were involved with Home Instead your care and support were excellent. All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness. Thank you for all you did in what was sadly a very short time.
24 March 2023
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful, office staff included-always helpful straight away.
Latest Reviews for Home Instead (Southport)
18 September 2025
We chose Home Instead to make a daily AM call from 2021-2025 for my mum, who was struggling to live at home alone. She had excellent carers throughout, and we enjoyed clear and timely communications of any issues or changes. This was particularly important as we live a distance away and mum suffered from dementia and poor mobility, but stayed in her own home until 93 years old. She is now happily living in a care home. We would recommend HI very highly.
11 September 2025
Home Instead have been helping Mum for 6 years. I cannot recommend them highly enough. They have been invaluable and took such a weight off our shoulders. Mum was well cared for, they even took her to her chair exercise classes twice a week! Many thanks to the whole team, you deserve a huge pat on the back.
02 September 2025
Home Instead has provided my mum with excellent, consistent care, and I couldn't be more grateful for their support. Initially, Mum had them coming in a couple of times a week, which was already a great help. However, after a recent hospital stay when my mum became quite unwell, it became clear that her care package needed to be increased. Home Instead were incredible throughout this process. They supported me every step of the way, working closely with me to put a new care plan in place that has made a significant difference in my mum's recovery since returning home. Their team is highly professional, compassionate, and genuinely listens to the needs and preferences of their clients. They regularly review care plans to ensure they're still meeting those needs. Most importantly, they've given me peace of mind and provided my mum with consistent, high-quality care that has helped her regain strength and confidence. I can't recommend them highly enough. Thank you.
28 May 2025
Home Instead provided great service for Dad at a time when his needs were accelerating at quite a rate. The staff always managed to meet Dad's requirements despite the fact that there was very often short notice. Wherever possible, existing carers filled these gaps so he would see familiar faces. He is now in a care home but was able to stay in his own home for quite an extended period, thanks to their care plan.
15 May 2025
I used the service for the last 18 months of my husbands life. I had help with his washing and dressing for 2 then 3 and eventually 4 mornings a week as his dependency increased 2 carers remained throughout and each formed an excellent bond with him. There were others for shorter periods - always introduced and in the main equally supportive. My contact with other office staff was positive.
04 April 2025
I was recommended to use Home Instead, they lived up to all expectations, would highly recommend to anyone wanting high standards of care in order to assist a loved one to literally stay home instead.
31 March 2025
I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!
10 February 2025
The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.
09 December 2024
I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.
26 November 2024
Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.
16 May 2024
We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.
24 April 2024
Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.
24 April 2024
Best care support. All care staff are the best. Lots of love to all.
27 March 2024
I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.
13 December 2023
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
07 August 2023
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able to shop and clean for himself at the moment.
10 May 2023
I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful. Thank you.
21 April 2023
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
30 March 2023
From the initial contact and through the time our family were involved with Home Instead your care and support were excellent. All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness. Thank you for all you did in what was sadly a very short time.
24 March 2023
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful, office staff included-always helpful straight away.