Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.
Home Instead is also proud to offer a 'Live-in' service.
Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way...
Care Provided by Home Instead (Southport)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £37
Plus one-off set up fee - please enquire for details
Contact Home Instead (Southport) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Home Instead
- Private Owned
Person in charge
- Leanne Stubbs (Registered Care Manager)
Home Instead (Southport) Reviews (114)
Home Instead (Southport) has a Review Score of 9.8 (9.785) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Southport) has 114 reviews.
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
Thank you for taking the time to review our service, we are so pleased that we delivered on our promises to you and all your family. We really appreciate your kind comments. Thank you so much.
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able to shop and clean for himself at the moment.
Thank you for taking the time to write this lovely review of our service. We are pleased that we could support your dad, until he was able to be independent again.
Thank you.
Thank you for your lovely review. It is our pleasure to support you and of course I will pass on your positive comments to our team.
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
Thank you so much for your kind review. We are pleased that you have been satisfied with the service provided and we will of course feed this back to the team.
All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness.
Thank you for all you did in what was sadly a very short time.
Thank you for taking the time to leave is this lovely review. We are always humbled when we have reviews such as this. It is always our aim to ensure that everyone is treated with dignity and respect from the very first contact. We are so pleased that we were able to provide our service in a way that made a difference to your family.
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful, office staff included-always helpful straight away.
Thank you so much for your lovely review. We are so pleased that you are so happy with everything we did. I will be sure to let the team know that they are doing a great job.
We have been very impressed by Home Instead and cannot recommend them more highly. Always professional in their dealing with us and the regular carer they provide are of the highest quality - they are like family members. The office staff are always very helpful and they have managed to find extra care when required. Outstanding in every way!
Thank you for so much for this lovely review, we are so pleased that we have been able to provide our service in a way that has been so well received. We appreciate you taking the time to let others know about the quality of our service.
Your service was good, better than other providers as you are more expensive. Perhaps I am being a bit critical but at 98 I tend to compare today with my younger days.
Thank you for your feedback. We are sorry that there was an aspect of our service that you were unhappy about. It is important that we employ and retain the very best people to take care of our clients and they need to have an income that they can rely on. That said, we will take your comments on...
They regularly review the care they give, and communicate with family members and health professionals are flexible and responsive when unexpected changes to needs occur. They ensure the client receives care to a high standard. Also do not cut corners and ensure dignity and individuality are maintained. He could not be more impressed or grateful.
We are so grateful for your comments, it means so much to us to know we have delivered on our promises to you and your loved one, it has been our privilege to provide the support needed, thank you from all the team at Home Instead.
It was wonderful it was a load off my mind. Thank you very much.
We are so pleased that the support we provided for a temporary period was what you were hoping for, it has been our pleasure to be there for you. Thank you for taking the time to tell us how we did, your feedback is valuable to us and we are thrilled that you have been happy with the service. Thank you.
The care offered met the needs of my wife.
We are so grateful that you have taken the time to review the service we provided, and that it met with your expectations. Your feedback is also valuable to others who may look to use our service and rely on independent reviews such as yours, thank you so much, from us all at Home Instead.
Both regular carers and the support from the office enable Dad to stay in his own home for longer than anticipated. His "team" were excellent.
Thank you, we have achieved our goal and we are so glad that we were able to help Dad stay at home for longer, thank you so much for giving us your kind review. Thank you from us all at Home Instead.
The service my father received from Home Instead (Southport) was life-changing. Since he started receiving a morning visit each day, his physical and mental health has markedly improved, so after two years of care, he seems two years younger. The care was reliable and tailored to what he needed, and the carers were kind, competent and fun.
What a wonderful review; we can't thank you enough, and we are proud to have had such a positive impact on your father's life, with our very best wishes from all the team at Home Instead. Thank you.
The benefit of having a regular team of carers rather than a procession of new faces cannot be overstated.
Home Instead was always accommodating regarding changing care needs, and the communication with the office staff was always very good.
Thank you for your review; it means a lot to us that our team of care professionals provided friendship during their visits, it is the foundation upon which Home Instead is built, and we are so grateful that you have taken the time to let people know. Thank you from us all at Home Instead.
I have enjoyed and benefitted from the Home Instead service. However, the sudden rise in the weekly cost of £2.50 caused me to dispense with the service. If you had raised the cost in increments I would not be complaining about the rise. I suggest maybe 50p, £1 and £1. If I were good at maths I would be able to work out the percentage rise from £18.00 to £20.50 an hour. I hope carers' wages will rise accordingly.
Thank you for taking the time to leave your review and we completely understand that rising costs are never welcome, we are proud to be an employer of choice within our sector and we would be honoured to provide support to you in the future should you wish to come back to us. With our kindest regards.
A very valuable service. Approachable and organised managers, supportive and empathetic caregivers, excellent value for money.
Thank you so much for your review of our service. We are so pleased that we were able to provide a service that you were pleased with.
Good service and good carers, they achieved their tasks adequately and professionally. If a lot more could have been achieved at an acceptable price, we may have been able to delay my mother going into a care/residential home.
We appreciate you taking the time to review our service and we thank you for your comments, your feedback is very important to us. Our very best wishes from the Team at Home Instead Southport & Formby.
Everything was efficiently managed by the office. We have two lovely caregivers who helped my husband with care and consideration. They were always cheerful and I was enormously appreciative of their help and friendliness.
Thank you for taking the time to review our service, we are so pleased that we were able to provide the right support for your husband which made such a difference for you both. With our warmest regards from all the team at Home Instead.
Dad always wanted to stay in the house that he moved to in 1971 – the home in which he and my Mum raised the family. Even though his eyesight gradually deteriorated and he needed more help, Dad wanted to live in his own home rather than move to a care home. With the support of his lovely CareGivers, Dad managed to do this until the week before he died – aged 98.
Not only were Dad’s CareGivers kind and responsible but the Home Instead office staff were always helpful. The pandemic of the last two years has seen many challenges within the care sector and I can say that all the staff were consistently professional – their administration was spot-on and they always replied to requests promptly. They also listened and gave appropriate advice on the occasions when I was unsure how to manage a particularly tricky situation from my home 170 miles away.
I have no hesitation in recommending Home Instead Southport.
Thank you so much for taking the time to leave this lovely review of our service. This scenario is absolutely why we started this company in 2007. We both had to make decisions about our aging parents and we wanted to provide a service that would really help and reassure families that were often...
Home Instead looked after my parents-in-law for 4 years and did an excellent job. I would highly recommend them.
Thank you for your recommendation and review, it really means a lot to us to receive your feedback. All our very best wishes to you all for the future. Kind regards from the Team at Home Instead.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 June 2018- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Home Instead (Southport).
Awards / Recognitions (17)
- Recipient: Home InsteadDate: Friday 29 May 2026
- Recipient: Home InsteadDate: Friday 30 May 2025
- Recipient: Home InsteadDate: Friday 31 May 2024
Meet the Team (2)
Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.
Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.
Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.
Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.
Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.