Home Instead (Southport)

My mum's health deteriorated rapidly earlier in the year, and following a period in hospital, we agreed that she needed help in her home. Having researched a number of providers in Southport I contacted Home Instead as I was particularly keen that my mum had continuity of care.

I was very impressed with the offer and the fact that my mum would see the same carers each week. She now has carers twice a day and has built excellent relationships with them, seeing them as friends. Regular meals, medicines administered correctly and someone to chat to have all contributed to an improvement in her health and, although she still suffers from some memory loss, she's so much better than she was.

I've been particularly impressed with Home Instead's ability to adapt to my mum's changing needs quickly and with their feedback mechanisms. As there is no family locally it's important that I'm alerted immediately if my mum has a problem and Home Instead contact me quickly and efficiently.

Carer very pleasant, helpful and understanding. Carer very attentive and passionate about the work. Nothing was too much trouble.

Home Instead were able to offer a professional and compassionate service to assist our client greatly at a difficult time. They gave her piece of mind and comfort, I would highly recommend them to anyone looking for some extra assistance.

I have tried other care companies and there is just no comparison. Home Instead are professional, caring, and always go the extra mile to ensure clients can LIVE.

Mum now has regular visits from two caregivers each week. We were understandably anxious on how things would go but we need not have worried. From the first visit, Mum has had nothing but praise for both of the ladies. They have obviously put Mum at her ease and their help is invaluable to Mum and to us (her children).

I have been poorly for many years and had care from different service providers. I can truly say Home Instead is one of the best care providers in this area. You don't always get it but this company are amazing from the office right to the people who come and do the job. Totally professional with a friendly caring and comfortable interaction with me. When my illness is worse or I need extra help to get to the hospital they always do their best to arrange it for me. They have never let me down. I am really grateful to have Home Instead as my care provider. Thank you to them so much.

The carers from Home Instead have always arrived on time and stayed for a full hour, sometimes even longer. They have been cheerful, empathetic, professional and always willing to do whatever is asked of them. Well done. 11/10

The advice and support from the office too has been consistently helpful and reassuring and has helped the family to come through a major change in circumstances.

Any problems were sorted out quickly and efficiently.

A very professional company.

Excellent staff and carers.

Very helpful.

We thank each and every member of Team L! To us, they were personal!

The caregivers treated him with kindness and respect and he loved chatting to them. They always arrived on time and never rushed him helping him where necessary but leaving him to do things independently when he was able. Very professional caregivers and in the office. I am using them for mum now that dad has died.

Home Instead Southport do an excellent job; they visit my aunt and give the extra companionship she needs to make her day.

The best thing is that they will all sit down with my Mum when she is upset and talk her round.

Excellent service from start to finish, very professional in every aspect. My relative was treated with respect and dignity. I would not hesitate to recommend this company.

From the beginning of my care package (more than five years ago), I have been very satisfied with the care I have received from Home Instead (Southport). My regular caregivers (and those who provide cover for holidays etc.) have been efficient and kind and looked after me very well and had my personal needs in mind at all times. The company have tried to accommodate my need for a regular team of carers and for a regular time slot. I would be happy to recommend the company to others in need of home care.

From the outset, Home Instead Senior Care (Southport) staff were professional and showed understanding and empathy with my situation and requirements. The office staff always tried hard to accommodate every booking request however complicated and were 100% successful. The caregivers were sensibly selected for my wife's condition and were conscientious. Their reliable services released pressure off many times. I have been most grateful for their excellent services.

Helpful office staff accommodating to the needs of the client and relatives. Always keeps family informed and advised (when needed) appropriate professional carers. Very professional, caring, friendly. Always helpful and supportive of the client. Understand needs and very astute to the needs of the client's medical notes (very well trained). Used common sense when and where recognised. Always kept family informed in comprehensive daily notes. Introduced new carers well.

Efficient backup staff, good value and local staff.

My mother needed a new care agency and I knew that Home Instead had a good reputation. We have been so relieved and pleased with the complete insight into the many complexities that present a 91 year old. Home Instead have really made an excellent start and worked hard to create total confidence in their ability to provide first class care. The whole family is very impressed and completely confident in the professional care that is provided by Home Instead as an organisation. I would not hesitate to recommend them.