Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.8 105 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Plus one-off set up fee - please enquire for details

These prices are only a guideline, please contact Home Instead (Southport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jan Anderson (Manager)

Home Instead (Southport) Reviews (105)

Total of 105, showing 81-100
9.8

Home Instead (Southport) has a Review Score of 9.8 (9.847) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Southport) has 105 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Norman W (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company.


Excellent staff and carers.


Very helpful.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for taking the time to review the service we provide, this helps us to better understand what we do well and how we can continue to make improvements for all the clients we serve. With our warmest thanks from all the team at Home Instead Southport & Formby.

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Review from Mark L (Son of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be impossible to state exactly how brilliant Home Instead Southport were. From the management and administrative staff to all the carers (we had 12 carers in total), the professionalism, compassion and understanding shown by all was fantastic.
At one of the worst times in our lives, Home Instead
gave us a peace of mind that our Mum was in safe, competent and caring hands.
As Mum's condition worsened, Home Instead went that extra 100 miles to help us - Red Tape was dispensed with and each time we faced a new hurdle, they stepped up and faced the challenge with us.
It was reassuring that as new staff member came in, the existing Team L introduced the new faces that meant Mum felt she was being cared for by a team that understood her and her needs.
If anyone ever asks me how we coped with such a hard and stressful time, I would always say that we could not have done it without Home Instead and their support, their care and compassion.
We thank each and every member of Team L! To us, they were personal!

Reply from Jan Anderson at Home Instead (Southport)

We cannot thank you enough for your kind and thoughtful review. It has been an honour to help you and your loved ones at what was a most difficult time. With the kindest regards from the whole team at Home Instead Southport & Formby.

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Review from Sally D (Daughter of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After we changed the caregiver company to Home Instead dads mood definately improved.
The caregivers treated him with kindness and respect and he loved chatting to them. They always arrived on time and never rushed him helping him where necessary but leaving him to do things independently when he was
able. Very professional caregivers and in the office. I am using them for mum now that dad has died.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review of the service we provide, we are so pleased that we have and continue to make, a difference to you and your family. We really do appreciate the feedback we receive and we always make sure the team are fully informed of all the comments made. With our very best wishes from all the Team at Home Instead Southport & Formby.

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Review from Ian B (Nephew of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Southport do an excellent job; they visit my aunt and give the extra companionship she needs to make her day.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review and to tell us we are making a difference to you and your family. Your feedback is very much appreciated, thank you.

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Review from Julie H (Daughter of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been having home care from Home Instead for nearly 2 years, and over that period her needs have increased as her dementia has worsened. She has had about 8 to 10 caregivers in that period and been very happy with all of them. Home Instead clearly hand pick them, they are lovely ladies.
One of the nice things is that they are all individuals and do a variety of things. One takes my Mum to feed the ducks in the park. Another has brought her very tame guinea pig to sit on my Mum's knee. They all cook slightly differently as well. I leave a meal planner which will have for instance egg on toast for a little supper, and one will make an omelette, another will do a poached egg. They will make food from scratch, such as sausage and mash, and my Mum's favourite - avocado salad.
They are proactive when they spot things wrong they let me know - be it a rash or a leaking kettle.
The best thing is that they will all sit down with my Mum when she is upset and talk her round.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for your review of our service, we feel honoured to be able to support you and your loved one in keeping them happy and safe at home. All the team involved will be given the feedback from this review. Many thanks from everyone at Home Instead Southport & Formby

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Review from Elizabeth H (Cousin of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from start to finish, very professional in every aspect. My relative was treated with respect and dignity. I would not hesitate to recommend this company.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, we are so pleased that the service we provided helped to make a difference to you and your family. Thank you.

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Review from William L (Client) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning of my care package (more than five years ago), I have been very satisfied with the care I have received from Home Instead (Southport). My regular caregivers (and those who provide cover for holidays etc.) have been efficient and kind and looked after me very well and had my personal
needs in mind at all times. The company have tried to accommodate my need for a regular team of carers and for a regular time slot. I would be happy to recommend the company to others in need of home care.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service you receive from us here at Home Instead Southport & Formby. The team are dedicated to delivering the very best service and the feedback we receive helps to us to understand how we are doing. Our aim is one of continuous improvement in all that we deliver. Thank you.

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Review from Peter H (Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, Home Instead Senior Care (Southport) staff were professional and showed understanding and empathy with my situation and requirements. The office staff always tried hard to accommodate every booking request however complicated and were 100% successful. The caregivers were sensibly selected
for my wife's condition and were conscientious. Their reliable services released pressure off many times. I have been most grateful for their excellent services.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind comments, we feel honoured to have been able to provide the help and support that has made a difference.

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Review from Beverley H (Daughter of Client) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful office staff accommodating to the needs of the client and relatives. Always keeps family informed and advised (when needed) appropriate professional carers. Very professional, caring, friendly. Always helpful and supportive of the client. Understand needs and very astute to the needs of the
client's medical notes (very well trained). Used common sense when and where recognised. Always kept family informed in comprehensive daily notes. Introduced new carers well.

Reply from Jan Anderson at Home Instead (Southport)

We are so grateful for your comments and everyone in the team appreciates you taking the time to tell us we that we made a difference to you and your family. Thank you

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Review from Richard J (Nephew of Client) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided.
Kind staff, who are punctual and easy to contact.
Efficient backup staff, good value and local staff.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your review, we are very grateful for the feedback we receive to ensure we continue to offer the very best service we can and to make sure our team receive all the feedback from the work they carry out. Thank you

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Review from Alison A (Daughter of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a new care agency and I knew that Home Instead had a good reputation. We have been so relieved and pleased with the complete insight into the many complexities that present a 91 year old. Home Instead have really made an excellent start and worked hard to create total confidence in
their ability to provide first class care. The whole family is very impressed and completely confident in the professional care that is provided by Home Instead as an organisation. I would not hesitate to recommend them.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, it is very important for us all to know that we have responded to your needs and provided the care you required. Thank you.

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Review from M R (Daughter of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The careful matching of carers to service users is key.
The companionship offered by Mum's carers was so valuable largely because of the relationships they built with her.
Thank you Home Instead.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to review our service, we are very grateful for your comments and for giving us the opportunity to help make a difference.

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Review from Pauline W (Daughter of Client) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and our family were very happy with the caregiver who looked after dad, he was extremely caring, compassionate and professional nothing was too much trouble for him. My dad was very fond of him and we could not have wished for anyone better. Thank you for everything much appreciated by us all.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review - the team very much appreciate all the feedback we receive on the service we provide. We will make sure that your comments are passed to the caregiver who you mention in your review. Thank you once again.

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Review from Beryl G (Client) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only negative aspect of my experience with Home Instead was the delay in receiving my two-week schedule from them.
I often had to phone to ask for it, during the first week of the two weeks it applied.
But apart from that one thing, I was 100% delighted with everything.
Every carer who came here
was lovely.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review, it is important to us that we improve where we can following observations and feedback from clients.. Thank you for giving us this opportunity..

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Review from Dorothy C (Daughter of Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Southport) provided companionship and help to my mother over a period of ten years. The carers were always kind and helpful, unjudgemental. The service was concluded only when my mother became too frail to depend on twice daily visits. She is now in a care home.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind comments, we feel honoured to have been able to help and support you and your mum.

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Review from Roger W (Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset (October 2016), I have been extremely satisfied with the service I have received from Home Instead Senior Care. Every carer I have had (regular carers and carers kind enough to stand in for them when they are off) has been very efficient, kind, courteous and looked after me very well
and had my personal needs in mind at all times.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review it means a lot to all the team here at Home Instead Southport & Formby to know that we are making a positive difference in the lives of others.

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Review from Michael L (Son of Client) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service provided by Home Instead Senior Care. The quality of care is of a very high standard. Carers are friendly, reliable and enthusiastic in providing all manner of support. The administration and monitoring of the service is particularly good.

Reply from Jan Anderson at Home Instead (Southport)

Thank you so much for taking the time to complete this review, we are very grateful for your feedback, it means a lot to us to hear the team are doing a great job in providing help and support to a loved one.

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Review from James N (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Southport) and the staff have been kind and compassionate towards my father and they always had his best interests at heart. They enabled him to remain at home while receiving a high standard of care. Thank you on behalf of my dad who unfortunately needs residential care.

Reply from Jan Anderson at Home Instead (Southport)

We are very grateful for your kind comments and would like to thank you for taking the time to complete this review. It means a lot to the team here to know that we have made a difference in the life of a loved one and the family. Thank you

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Review from G B (Daughter of Client) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started to use Home Instead when mum needed help with her medication taking. They had been recommended by a friend.
I was very impressed by the professionalism of due company and all the employees that I met. Mum had the best care I could have asked for. Carers took the time to get to know Mum and
she enjoyed their visits. They would contact me if they had any concerns. They would always ensure mum's flat was clean and tidy before leaving, delivered a high level of care.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for taking the time to complete this review we are so very pleased that you were happy with the service given and that we delivered on all our promises to you and your mum. We will ensure all the team involved are made aware of your comments. Thank you.

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Review from William M (Client) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As an 80+-year-old married couple we need, and from Home Instead receive, daily care to make meals and help keep the house tidy and clean.
From the beginning Home Instead has provided pleasant and competent carers who have had the initiative not only to make meals , but to keep the kitchen clean and
tidy, to make beds, put clothes back in wardrobes (having often labelled the locations), and taken initiatives to tidy and reorganise otherwise quite chaotic general cupboards and drawers. We have had over a few years a cleaner to help to clean the house and to do the laundry. Our new carers quickly achieved a good, friendly relationship. Greatly to the benefit of our overall comfort.


We have no hesitation in recommending Home Instead to anyone, of whatever age and any sex.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your kind review, we are so grateful when people take the time to tell us how we are doing. It is so important that we live up to our clients' expectations and deliver on our service promise to you. Thank you.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Home Instead (Southport) is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.

Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.