Home Instead (Southport)

Hawthorn House, 63 Scarisbrick New Road, Southport PR8 6PA
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9.9 106 Reviews
  • Home Instead (Southport), Southport
Home Instead Southport & Formby services include companionship, home help, personal care, meal preparation, accompanying clients to appointments, post-hospital care and medication reminders. Assistance for short periods of time with 24-hour care subject to agreement can also be arranged subject to assessment.

Home Instead is also proud to offer a 'Live-in' service.

Home Instead works closely with clients, clients' families and healthcare professionals to identify a person’s needs and the best way for a person to remain independent, confident and safe in their home.

Home Instead's Care Professionals receive specialist training, and are required to have a minimum of 4 references in addition to an enhanced (DBS) background check. They do not wear uniforms as this can create a barrier, particularly when a care professional accompanies a client out into the community.

At Home Instead, continuity of care is paramount, to ensure that Caregiver/client relationships are established, and to help identify any changes in a client's physical and mental wellbeing. This is particularly important for clients living with Dementia.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37

Plus one-off set up fee - please enquire for details

These prices are only a guideline, please contact Home Instead (Southport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leanne Stubbs (Registered Care Manager)

Home Instead (Southport) Reviews (106)

Total of 106, showing 41-60
9.9

Home Instead (Southport) has a Review Score of 9.9 (9.859) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Southport) has 106 reviews.

Overall Experience

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Date Published

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Review from B G (Niece of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly 8-years, I have used Home Instead to care for my uncle, who has Alzheimer's and Dementia. They have always been there for any situation that has arisen. The caregivers have adapted their various talents to help my uncle in every aspect of his care needs, which changed over the years.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

It has been our privilege to support your uncle, and we are so grateful that you have taken the time to write this review. Thank you so much, with all our very wishes from all the team of caregivers and support staff at Home Instead.

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Review from Sandra W (Daughter of Client) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had excellent care from Home Instead. The carers looked after Dad efficiently in a kind manner, noticing problems and acting on them immediately. Dad looked forward to their visits. The office management gave great support in a friendly manner.

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Review from M C (Niece of Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and special mention to the staff who go beyond what is expected e.g. providing emergency cover when Aunty waited 9 hours for an ambulance. Carers and leaders are very focused on my aunty's needs and preferences. She felt reassured, looked after and cared for.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review our service, we are extremely proud of all our wonderful caregivers and our office support team, we are so pleased that we have met your expectations and provided the level of care your loved one deserves.

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Review from S W (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had Home Instead Southport for the past several years. They have been magnificent in every way, the managers in the office and the carers attending my father. Unfortunately, he is getting worse. However, Home Instead have adapted to meet his needs and allowed him to live independently
in his own apartment. They are professional, responsible, caring, knowledgeable, fast-acting and trustworthy. To be like that takes a remarkable organisation with high standards.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

It has been our privilege to be part of your father's journey and we are so grateful that you have taken the time to review our service. We will make sure that everyone who has supported your father is aware of this feedback. Thank you for trusting us with providing support to you and your family and we wish you all the very best. Kind regards from all the Team at Home Instead.

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Review from Nigel R (Son of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a social worker, I often had to deal with issues arising from problems with care agencies. This was not the case with Home Instead. I had confidence in the care and support they gave my mother.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are grateful that you have taken the time to review our service and that we provided the service that was right for you and your loved one. We make every effort to meet the expectations of clients and families and it means a lot to the whole team when we received feedback on how we did. Thank you again from all the team here at Home Instead Southport & Formby.

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Review from J F (Son of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly, expert and professional.
Completely reliable, consistent. Flexible, undertook tasks such as collecting specimens on their own initiative. Excellent.
Billing an issue; We wanted electronic bills for dealing with the LA. Not sure why these proved so difficult as they could be emailed.
My late mother paid direct debit so payment was certain.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are most grateful for your feedback and I assure you our Finance Team will investigate your billing comment to see if we can make any improvements. Thank you for giving us the opportunity of trying to improve wherever possible. With the Kind regards of all the team at Home Instead Southport & Formby.

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Review from J A (Niece of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead support my aunt since she has started to suffer from dementia. They have made my life so much easier and they have been a real lifeline for the whole family. We know that our aunt is safe, cared for, having a lovely visit, her shopping is done and all the caregivers truly care that she
is happy. Thank you to a great team.

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Review from David H (Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provided by first-class carers who are very professional as well as helpful and understanding. Good timekeeping whilst showing flexibility. Very reassuring and prepared to take on small tasks willingly. Makes an enormous difference to the start of my day.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service. By completing this review you are helping other prospective clients to see real feedback to assist them when considering using our service. Thank you again, your comments are incredibly valuable to us, from all the Support team at Home Instead.

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Review from A W (Daughter of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were professional, friendly and a great help to mum, especially in keeping her mind active and treating her as a friend. The service provider ensured carers were reliable and punctual and checked mum was happy with the service regularly.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are very grateful to you for taking the time to review our service, it is so important for us all at Home Instead to hear the real reviews of families we have supported. We will ensure your feedback is shared with all our team. Our very best wishes from us all at Home Instead Southport & Formby.

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Review from Niel L (Son of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first to last, the service provided has been truly excellent. The carers always arrived on time and were intelligent, articulate, patient and so caring. Having the consistency of 3 or 4 carers is so important and comforting. Nothing was ever too much trouble, and very importantly, the carers were
proactive if ever they had concerns. Outstanding, thank you.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are thrilled to have received your review and comments regarding the service you received from us. We are so pleased that we delivered on our promises to you and your family, thank you for giving us your feedback which will be passed to the team. Our best regards from us all at Home Instead.

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Review from Trisha S (Niece of Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care given to my aunt excellent in every way. The caregivers were wonderful and treated my aunt with respect and dignity. They honoured her independence while encouraging her with her everyday needs, such as personal care and nourishment. The office staff were always very helpful and tried
their best to meet any requests we had.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service we provided to your loved one, your comments are incredibly valuable to all the team who organised and delivered the service to you. Kindest regards from everyone here at Home Instead Southport & Formby

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Review from Colin T (Son of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Southport) has provided care for a number of years. In all aspects; they have proved to be very professional, supportive and cooperative in all areas from caregivers to the office staff. As a family, we can wholeheartedly recommend them to anyone considering home care.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, we are so pleased to read your review and know that we have made a difference for your family. Thank you from all the team at Home Instead Southport & Formby.

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Review from A H (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my mum who is very confused, since January up to the present. They come in every morning to do breakfast and medication, and twice a week they help her to have a lovely bubbly bath, which she really enjoys. I couldn't manage without them, they are all lovely with mum,
and although she was totally against having any carers coming into the house at the beginning, she looks forward to seeing them and appreciates what they do for her. I am so very grateful for everything they do.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review our service, our team are always thrilled to hear that we are making clients and families happy, and we are delivering on our promises to you. We will make sure your feedback goes directly to the team who are involved with your support. Thank you again.

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Review from Valerie S (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two carers, both well trained, personable and a joy to have around. They were adaptable and thorough. The office staff were very professional and had both my and the carer's comfort and interests at heart.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you for taking the time to review our service, it is very rewarding for all the team to know that you have been so pleased and that we have delivered on our promises to you. Your comments will also help other families to have real feedback to use when making a decision about the services we provide. With our kindest regards.

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Review from Sue C (Daughter of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been so very relieved that Mum has had the support and help from her wonderful carers during this difficult time of lockdown. As we all live a distance away it has been a particularly worrying time for us but the care and companionship provided for our mother has made it so much
easier. Enlisting the support of Home Instead last year when mum had a few setbacks has ensured that she is now still able to enjoy her independence but also has someone popping in to see her regularly and keep her spirits up. We are extremely grateful for the peace of mind that this brings.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so very grateful to receive your review of how the service has helped to support you and your loved one. Providing a sense of well-being for mum and the family is our privilege.
Thank you for taking the time to tell us how we are doing.

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Review from D M (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were kind, considerate and supportive to Mum during the years they cared for her. It was so good that she was able to be cared for in her own home. She regarded them all as friends rather than carers.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for completing this review, we delivered on our promises to you and your mum and we are so grateful to have been able to do this. Thank you from all the team at Home Instead.

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Review from G S (Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, compassionate, caring, dedicated. Caregivers providing not only care but also friendship and companionship. A very positive experience.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service, our dedicated team of CAREGivers and office support staff strive to be the best they can. Your review will also help others to make an informed choice when looking for home care. Thank you.

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Review from Katrina R (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although at the beginning of our journey with Home Instead (Southport) our initial experience has been extremely positive. My mother has been skillfully eased into her carer's frequent visits and they're developing relationship is progressing beyond expectation. I have found the members of the management
team, with whom I have had dealings with to be highly professional personable and caring.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

We are so grateful that you have taken the time to review our service and tell us how we have helped you and your loved ones, it is particularly important because it also helps other families to make a decision based on the real experiences of others. We are incredibly proud of all our staff at Home Instead and we really value your feedback. We are proud to be supporting you and your family. Thank you.

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Review from Kim T (Daughter-in-law of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are extremely professional with lots of set procedures in place so that you can rely on them to do their job if you live away.
The ladies who came were well trained to deal with my mother-in-law, who has dementia. They were very patient and caring, listening to what she wanted but also
persuasive to what she needed. I can highly recommend them.

Reply from Jan Anderson, General Manager at Home Instead (Southport)

Thank you so much for taking the time to review the service, it means a great deal to all the team of caregivers and office staff; that we have delivered to your expectations. Thank you.

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Review from Sue W (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using the service to help my mother with her meals when she was home from hospital, and then tried to extend it to assisting with her medication.
The carers were very kind and well-meaning, and the office staff kind.
Unfortunately, Mum deteriorated, and ended up readmitted to hospital,
and then came home for end of life care.
We found the two-week contract quite limiting, and off-putting.

Reply from Jan Anderson at Home Instead (Southport)

Thank you for your valuable feedback, it is important that we listen to families and use that feedback to look at ways for improvement wherever possible. Thank you.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Southport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Southport) is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 78 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Southport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (2)

Leanne

Leanne Stubbs

Job Title: Operations Manager - with Registered Manager Duties

Joined: 2007

Leanne’s role is to oversee all operational aspects of our service whilst remaining responsible as Registered Manager. This ensures that along with the management team, all of our clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referrals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members and is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.


Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team, Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last, she has found a company that has time to care for its clients and provides quality service.

Charlotte

Charlotte Baines

Job Title: Head of Client Experience

Joined: 2010

Charlotte joined Home Instead as a Care Professional in 2010 becoming a Senior in 2012 and then swiftly joining the office support team. She soon established a reputation for delivering a first-class service with empathy and care for all.


Promoted to Deputy Care Manager in 2016 and then onto Head of Client Experience Charlotte is often the face of Home Instead when she first meets families to talk about the benefits of homecare with Home Instead.


Charlotte is passionate about delivering on our promises to clients and their families and will stand in for Leanne during holiday periods.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Southport) to verify any information. View our terms and conditions. Home Instead (Southport) has an Enhanced Service - more info.